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All 141 Toronto hotels

Holiday Inn Express Toronto Downtown

2.5 of 5 Hotel   |   111 Lombard Street, Toronto, Ontario M5C 2T9, Canada (Downtown Toronto)
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Ranked #54 of 141 Hotels in Toronto
A recent review
3 of 5 stars reviewed 1 week ago
saturday79 London, United Kingdom
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706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed on business. The positives are that it's clean with decent sized rooms, parking available (I think at extra charge but didn't use it myself), good wifi in the rooms, and convenient for a few trams. Other than that, it's nothing special - it's starting to look a little dated, the breakfast is a decent choice but relatively low-quality (although... More 

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us your feedback. I’m glad to hear that you enjoyed the breakfast. Our complimentary breakfast buffet is a nice bonus and constantly evolving to better appease our guests’ breakfast request, with new items being added from time to time. In the coming year our hotel will undergo numerous upgrades... More 

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is clean and inexpensive with indoor parking for $20.00 per night. Walking distance to Toronto city core ( Yonge and Queen) we have stayed there 7 times as we like to take in shows and sports activities in the centre of the city. Reasonable breakfast is free. Because of the location dining and entertainment is plentiful.

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for such a kind review we are pleased to hear that you had an enjoyable stay with us and hope to see you again soon. Thank you, Tariq A More 

Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Good: location, price, breakfast buffet, clean rooms Bad: parking is almost always full and you have to park a couple blocks away and walk to the hotel. can be inconvenient if you have a lot of luggage or it is cold outside

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review the Holiday Inn Express Toronto Downtown. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. It is always a pleasure to hear that our guests are pleased with their accommodation while staying with us. Once again thank you for taking... More 

Brighton, United Kingdom
Top Contributor
66 reviews 66 reviews
56 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 3 nights in order to explore Toronto. The location is great, situated just 4 blocks from King subway station (head east along King St E and cut through St James Park and you will see the hotel- it is obvious when your there). The hotel reception area is quite small but was empty on my arrival.... More 

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for your detailed review. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We’re sorry you were not fully satisfied with the breakfast area. We have two breakfast rooms. I guess you missed the second room which... More 

Detroit, Michigan
Top Contributor
61 reviews 61 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff at front desk were pleasant and helpful. Breakfast is very good. Parking is $20/night, but you have access to the hotel floors from underground parking garage with a room key which is convenient. Hotel corridors are dark, carpet looks dirty and worn-very much in need of replacement. Location is OK, but I did not feel comfortable walking in the... More 

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for your review on the Holiday Inn Express Toronto downtown. Please accept our sincere apologies for the inconveniences experienced during your stay. In the coming year our hotel will undergo numerous upgrades and improvements including renovations to the hotel room. We look forward to significantly raising the level of comfort and guest satisfaction throughout the... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

If you lower your expectations to a 2 star hotel then you will be completely satisfied. Breakfast is really good and parking is convenient. It's also very close to downtown so you don't loose time in traffic.

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for sharing your experience. I am glad that you enjoyed our breakfast. Our complimentary breakfast buffet is a nice bonus and constantly evolving to better appease our guests’ breakfast request, with new items being added from time to time. Once again thank you for taking the time to write and tell us about your stay... More 

Maffra, Australia
Top Contributor
54 reviews 54 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Myself and 2 friends stayed for 3 nights, a cooked breakfast buffet is included but there's also yoghurt, bagels and cereal as well as juices and coffee. I liked the different flavour milks they had for your coffee :) The room was good size, bed comfortable. What was outstanding was the staff at front desk, not just helpful regarding where... More 

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, It makes me very proud to receive such great feedback from you - especially your kind comments about one of my associates. Our associates are our asset and we are very proud to have such great individuals working for us that make the difference! Thanks again for your great comments and please do visit us soon again!... More 

Siberian District, Russia
Top Contributor
77 reviews 77 reviews
67 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed December 26, 2014

This hotel was at a disadvantage because we came to Toronto from Niagara Falls where we had probably the best hotel stay, so the odds were not in this Holiday Inn express' favor. Starting from the good things: breakfast here is very good - great selection for a free breakfast, very good quality. We don't care about hotel rooms as... More 

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your recent experience. I am glad that you enjoyed our breakfast selection. Our complimentary breakfast buffet is a nice bonus and constantly evolving to better appease our guests’ breakfast request, with new items being added from time to time. We want our guests to have the best experience... More 

Stoke-on-Trent, England, UK
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 23, 2014

My wife & I picked this hotel as it had parking, seemingly good location & breakfast included. When we arrived, our car wouldn't fit into the underground garage, but reception allocated an oversize spot right next to reception. The general area does not seem good to walk in at night, with minimal street lighting & a lot of closed premises.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Bentley1967, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I am glad that you found our staff commendable and that you liked our breakfast selection. It is disheartening that some aspects of our hotel fell below your expectations and we sincerely apologize if this may have caused you any inconvenience. Please be... More 

Owen Sound, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 22, 2014

We stayed at this hotel last week to to having to visit the hospital. I thought I had my best rate with CAA but when we checked in, THEY informed us they could give us a much better rate with proof of stay. Thanks to them for doing this, I felt for once someone was looking out for us rather... More 

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, We truly appreciate you taking the time to comment on your recent stay. Thank you so much for your really great review. We appreciate your business and hope to see you again soon! Tariq A More 

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Additional Information about Holiday Inn Express Toronto Downtown

Address: 111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Toronto Downtown 2.5*
Number of rooms: 196
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Also Known As:
Holiday Inn Express Toronto Downtown Hotel Toronto

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