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All 142 Toronto hotels

Holiday Inn Express Toronto Downtown

2.5 of 5 Hotel   |   111 Lombard Street, Toronto, Ontario M5C 2T9, Canada (Downtown Toronto)
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Ranked #53 of 142 Hotels in Toronto
A recent review
4 of 5 stars reviewed 1 week ago
MJWalsh4 Richmond, Virginia
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667 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Truth be told, I don't usually stay in Holiday Inns in the States. I'm not a snob - just haven't found one in my travels that has the ratings I generally look for when booking hotels. But I decided to book a weekend at this location, primarily because of the ratings of other reviewers on Trip Advisor. What a great... More

Was this review helpful? Yes 1
Sydney
Top Contributor
97 reviews 97 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is staffed by a friendly and dedicated group of people, but it still falls a bit short of a typical Holiday Inn experience. I was evacuated from the hotel TWICE in less than a week by fire alarms. Staff did not seem to know what was going on! Some electrical gear in the rooms did not work well,... More

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Orange, California
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel looks modern and is well located. The staff are friendly, helpful, but there was a 20 minute wait in line before I could check in. The room was clean. The breakfast is a standard Holiday Inn Express breakfast. The wifi was fast. There was no fitness room.

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Yorkshire, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We were on 14th floor of 16 and had a reasonable view out of the windows without being surrounded by higher skyscrapers. Good sized room with adequate facilities. Buffet breakfast had good choice in both a hot and cold selection, and was included with the room cost. Reception helpful and very welcoming. Salvation Army shelter facility alongside in Jarvis Road... More

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TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, We appreciate your kind assistance for having taken your valuable time to share your comments and make us aware of your experience. We are pleased to learn that you enjoyed your stay with us, and that overall, you were satisfied with the service and facilities provided by our property. Thank you once again and we hope to... More

Montreal, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Based on facts: PROS: well located in downtown Toronto, very good service, breakfast included, fair price CONS: rooms not clean (I found two pennies and one earing at 3 differents places on the carpet of the room)

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TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for sharing your experience. I am glad that you enjoyed our breakfast selection and that it was a great overall stay for you. Our Housekeeping Manager will be discussing your comment about the room and reviewing our cleaning procedures with her team to ensure it will not happen again in the future. Once again thank... More

Windsor, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I found the hotel staff friendly and helpful. We paid about $200.00 for a 1 night stay including parking for 24 hrs. It was in a perfect location for us as we were attending a concert at Massey Hall . Only a 5 minute walk from the hotel. The rooms were okay for our needs but I would not want... More

Was this review helpful? Yes 2
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review the Holiday Inn Express Toronto Downtown. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will sure to share your comments, with my guest services team. I hope we will have the pleasure of serving you again in the... More

Stirling, Canada
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

as a platinum member I expect an upgrade and at least water, had to ask for both and the upgrade room was the same as the room we hade been given originally . I shall not be staying there again. We moved rooms but it was not an improvement. A new manager does not seem to have made an improvement.... More

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We want our guests to have the best experience possible where everything exceeds... More

Holmes Beach, Florida
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I honestly have never stayed at a hotel with so many issues. I'm a gold member with IHG (not bragging, just saying that I stay at a lot of Holiday Inn hotels) and was amazed at how bad this was. It started with me finding paper in the garbage can that wasn't mine. I didn't complain about this because at... More

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for your detailed review. We are very concerned by your feedback as your experience was in no way reflective of the exemplary standards of service, cleanliness and overall quality that guests should expect from our hotel. Our General Manager and Executive Housekeeper are aware of your feedback and we are in the process of addressing... More

Watford, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for 3 nights on our visit to Toronto. We were pleased with the location of the hotel as we came out of Union Station and it was only a short walk away once we had orientated ourselves. It is in a very central location which is what you need when you only have a few... More

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Sarnia
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for my brother in laws bachelor party. The rooms were very clean and the beds and pillows were very comfortable. They serve a great breakfast in the morning that included omlets, sausage, pancakes, and cereal. It's only a 10-15 minute walk from the CN Tower. Would stay here again.

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Additional Information about Holiday Inn Express Toronto Downtown

Address: 111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Toronto Downtown 2.5*
Number of rooms: 196
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Also Known As:
Holiday Inn Express Toronto Downtown Hotel Toronto

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