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All 141 Toronto hotels

Novotel Toronto Centre

3.5 of 5 Hotel   |   45 The Esplanade, Toronto, Ontario M5E 1W2, Canada (Downtown Toronto)
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Novotel Toronto Centre
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Ranked #47 of 141 hotels in Toronto
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1,014 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Combermere, Canada
Contributor
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Had the opportunity to spend five nights at the Novotel last week which included a five day exposure to their catering menu. Food was better than I was expecting. The hot dishes catered for our meetings were fresh, hot and tasty. During breaks, they really went all out to vary the snack foods - from delicious chocolate squares and muffins... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your very thorough review of your recent stay with us! More

Tampere
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is perfectly situated close to the Air Canada Centre, Railway Station, Hockey Hall of Fame, CN Tower etc. Like many other guests I was there to watch sports. The first disappointment was the lack of sports channels on TV. The rooms are otherwise OK but nothing fantastic. Beds are like the rooms, good but not excellent. Breakfast is... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your review. While it is not the kind of feedback we strive for, I appreciate your honesty. We will certainly use your review to see how we can make improvements going forward. More

whitby
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for one night. Chose this hotel due to it's location to the Sony Centre. Very convenient. Check-in was quick - desk clerk was very friendly and helpful. Room was great. Some things might need a bit of an update, but the beds were comfortable and the room was clean. The construction noise at 7 a.m. was a bit... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thanks for your review. I'm pleased to read you enjoyed our location and accommodations. More

London, United Kingdom
Top Contributor
62 reviews 62 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In a number of ways this is not a bad hotel: the location is good (close to the train/subway station and shops), rooms are a good size and staff were generally quite friendly. Overall, however, it just isn't what I expect from a Novotel: it simply isn't quite up to scratch. The bathroom in particular is a big let-down. I... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your recent review. Though it is not the caliber of review we enjoy receiving, we appreciate your candid feedback regarding your stay. We apologize that we missed the mark on this occasion. We will certainly be addressing your review with our team. More

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotels get blamed for things over which they have no control. Guests aren't required to watch a video instructing them on how to behave in a hotel, although they should. So the various idiotic couples who thought it was perfectly fine to conduct a hall party on the sixth floor at 2 AM is clearly not the fault of the... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your review. We are sorry to read that your stay was less than satisfactory. We always strive to exceed our guests' expectations, and apologize for your experience on this occasion. More

Braintree, United Kingdom
Top Contributor
86 reviews 86 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Ritz Carlton it is not but this hotel is perfect for a city break. It is close to everything and has good bars and restaurants close by. The staff are helpful and friendly. Cafe Nicole is a nice bar/restaurant too. The rooms are spacious and comfy with everything you need. Housekeeping was good and left extra towels when requested.... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your recommendation! I'm happy to read you found our central location ideal for your visit to Toronto. More

Long Beach, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Awesome location! 3 blocks to Air Canada Centre! Lots of fun bars n restaurants! Pretty nice beds. Comfy rooms! Wish they had somewhere to plug in my phone next to my bed... Is it just me or should that be required? Found an outlet under the bed close to me. Great spot in Toronto! Good fun location!!!

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thanks for your great review! We will certainly take your constructive feedback and share it with our team. We're glad you enjoyed your time with us and in Toronto. More

Auckland Region, New Zealand
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Have used Novotels all around the globe and this is the most disappointing. As previous comments below, place is tired, needs updating and dim. Location is good. Nobody to help with luggage and they give you paper cups for your coffee machine in the room. Housekeeping didn't change the plastic glasses in the bathroom after our first nights stay. We... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your review. We are sorry to read that your stay was less than satisfactory. We always strive to exceed our guests' expectations, and apologize for missing the mark on this occasion. We appreciate your feedback, and hope to serve you again in hopes of renewing your feelings regarding our hotel. More

Wellington
Top Contributor
80 reviews 80 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The title pretty much says it all. The hotel was in a construction zone when I visited but it was quiet inside. Location is really good. Just at the base of younger st and a stone's throw from the st Lawrence market. The union subway is also very close. I walked almost everywhere including the cn tower and the ago... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thanks for your lovely review, Susan. I am delighted to read you enjoyed your stay and our breakfast buffet, as well as our central location! More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although Novotel is in a great location and is clean, the entire Esplanade is under construction. Staying during the week will prove difficult to sleep in. Also, we had mysterious phone calls to our room at all hours of the night/early morning. When we checked out, our room was charged for phone calls that were never made or answered. The... More

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GM-NTC, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your review. I apologize that you encountered a couple of issues during your stay with us. However, I am happy to read that our team was able to correct the phone issue. We certainly hope we'll be able to serve you again when in Toronto, and redeem your feelings towards our hotel and location. More

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Additional Information about Novotel Toronto Centre

Also Known As:
Novotel Toronto Centre Hotel
Novotel Toronto Centre Hotel Toronto
Accor Toronto Centre
Novotel Toronto
Toronto Novotel
Address: 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Novotel Toronto Centre 3.5*
Official Description (provided by the hotel):
Novotel Toronto is nestled in the historic district of Old Town Toronto. Get a glimpse into Toronto’s past strolling through cobblestone streets, enjoy a wide array of gastronomical international treats at the St. Lawrence Market or savour the flavours from myriad restaurants and pubs. Just steps from the Hockey Hall of Fame, Harbourfront and Union Station, the Novotel is 30 minutes from Pearson International Airport and 5 minutes from Billy Bishop Airport.With a European flavour, whether you are staying for business or pleasure the hotel offers a variety of services to make any stay exceptional. ... more   less 
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