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Novotel Toronto Centre

3.0 of 5 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
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Novotel Toronto Centre
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Novotel Toronto Centre
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1,229 reviews from our community

Traveler rating
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    232
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    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winnipeg, Canada
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We booked this hotel in Toronto because the location and the room rate were good. The lobby and the restaurant are very beautiful and recently redecorated. Our room was booked with a CAA rate. It was right next to the elevators. It was long and narrow and the décor can be best described as tired. The hotel was very, very... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thanks for your candid review. While it’s great that we could provide you with a centrally located place to stay and a delicious breakfast, I am sorry that we missed the mark in other ways. Please rest assured that I will be sharing this feedback with our team so that we might make improvements going forward. More 

New York
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Basic business class corporate hotel with comfortable bedding and down comforters. Large room and bathroom. The fitness room and indoor pool was nicer than we expected. Food was decent in the restaurant.

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you for your four-star review. I am happy that you found your stay with us to be a comfortable one. We hope to see you again soon. More 

Toronto, Canada
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here over night after visiting the Christmas Market in the Distillery District. The hotel is a 15 minute easy walk to the Market and some great pubs across the street so you don't have to go very far to find a place to go out to. When we checked into our room we could here a dog barking... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thanks for your positive review! While I apologize for the inconveniences you experienced during your stay, I’m glad that we could rectify your situation in a professional manner. We hope to serve you on a future stay in Toronto. More 

Red Deer, Alberta
1 review
4 of 5 stars Reviewed 6 days ago NEW

I love staying here! This was my 11th year while I am in Toronto for business. I am always greeted warmly by the front desk staff and all of server's in the restaurant and bar. I feel safe and secure. Beds are comfortable! My room was a little noisy this year and I was transferred to a quieter area of... More 

Review collected in partnership with Accorhotels.com

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Cynthia, we are truly honored that you have continuously stayed with us during your trips for more than a decade! I’m so happy that our friendly staff and guest rooms could help you feel safe and comfortable while in Toronto. Thank you very much for your review and your continued patronage. More 

Oshawa, Ontario
Top Contributor
79 reviews 79 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We took our seven-year-old Granddaughter into Toronto on the GO train from Oshawa to see the Christmas displays and for a children's play. This is an ideal spot to walk to from Union Station, visit countless sites within easy walking distance and not break the bank. The hotel is modern and very comfortable and well appointed. Lovely indoor pool, fitness... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you so much for your positive review. I am thrilled that we were able to provide you with a comfortable, contemporary place to stay while you were out with your granddaughter exploring Toronto. We hope to see you again soon. More 

Canada
Top Contributor
86 reviews 86 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

This has been the most ideal location to take in the Christmas sites in Toronto. Walkable to the St. Lawrence Market, The beautiful Distillery Christmas Market, Eaton Center and some great restaurant locations. It is walkable from the Union Station, (this in once you are able to find your way out of the construction disaster) The hotel itself appears to... More 

Was this review helpful? Yes 1
GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you very much for all your comments, both positive and constructive. While I am happy to read that you took pleasure in our central location, lobby decor, and personable service, I am sorry that we seem to have missed the mark in other ways. I’ll let our staff know of your feedback so that we may refine our offerings... More 

New Germany, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently had a business trip to Toronto and the company I was working with were located in the downtown core. This hotel was an excellent choice. Everything downtown is within walking distance, there are many bars/restaurants right across the street and yet the street the hotel is located on is surprisingly quiet. The rooms were the usual Novotel standard... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you so much for your five-star review! I am glad you enjoyed our close proximity to Toronto attractions. We look forward to a return visit in the future. More 

Blackpool
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We are in the middle of a two week break in Canada. Our first five days were at the Fairmont Chateu Lake Louise and the remaining 8 days were at the Novotel Toronto Centre. I'm not going to attempt to compare the two places because it isn't possible and it would be unfair. However, I can honestly say that without... More 

Was this review helpful? Yes
GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

While this is not the caliber of review we aim to receive, we still appreciate your honest feedback. We always strive to provide our guests with a comfortable stay in the heart of Toronto, and we apologize we missed the mark on this occasion. We will certainly take your comments into consideration as we make improvements to our property. More 

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Additional Information about Novotel Toronto Centre

Address: 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Toronto Centre 3*
Number of rooms: 262
Reservation Options:
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Also Known As:
Novotel Toronto Centre Hotel Toronto
Accor Toronto Centre
Toronto Novotel
Hotel Style:
#35 Family Hotel in Toronto

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