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Novotel Toronto Centre

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45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
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Novotel Toronto Centre
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Novotel Toronto Centre
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1,318 reviews from our community

Traveler rating
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    251
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leeds
Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed for 8 nights at the Novotel Toronto Centre on our Honeymoon in Toronto. On arrival staff were efficient, friendly and helpful showing us to our standard double room which was ample for our stay. Rooms were comfortable and clean, we particually liked not having a mini bar but having a cooler so we could buy our own drinks... More 

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Stoney Creek, Canada
Top Contributor
53 reviews 53 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for an anniversary, had a lovely shaped suite. Beautiful rainfall shower as well. I think this was an upgraded room. 2nd time I had stayed we had a much smaller room that resembled a cruise ship. Lovely breakfast place served downstairs.. and the staff there is wonderful. I'd stay again.

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London, United Kingdom
Top Contributor
51 reviews 51 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very pleasant hotel indeed, lovely breakfast, big pool with hot tub. Reasonable price. The only downside: the mattress on my bed was very dipped in the middle like a very old mattress, so wasn't very comfy. The hotel would have been happy to move us to another room, but I didn't want the inconvenience for a 2-night stay.

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thanks for your honest review. While I'm glad that our service and amenities were to your liking, I regret that we could not have done something else to rectify your issues. I'll take your feedback into consideration for future planning. Thank you again. More 

Ankara, Turkey
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

location of the hotel is great, just across good pubs and restaurants, also very close to food st. lawrence food market, cn tower, air canada centre and convention centre, rooms are spacious and clean, rates are reasonable

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thanks for your five-star review, and for sharing photos with your fellow travelers. I'm thrilled that you found your stay with us to be a great value! We hope to see you again soon. More 

Montreal, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent 3 nights during Easter with my kids. We loved the hotel. perfect location. minutes away from the union station. The keg restaurant just in front of the hotel and plenty of pubs. walking distance from young street for shopping. The room was big enough and clean. The pool was great for the kids. I recommend this hotel.

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Caroline, it means so much that you decided to celebrate Easter with us. I'm glad that you and your children enjoyed your stay. Thank you very much for your wonderful review and your recommendation. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed for 2 nights recently. Checking in and parking was quick and easy. Everyone who worked there was friendly and helpful. The room was fine for our needs with a spacious bathroom. The location of the hotel is convenient for many of Toronto's attractions and neighborhoods. Many good restaurants across the street and within a few blocks. We would... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you so much for positive review, Randi. We work around the clock to make sure that our guests feel at home with top-notch service, so I'm proud that you found our team to be a friendly, helpful group of people. More 

Michigan
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 1 night at the Novotel and thoroughly enjoyed our stay. We booked our hotel on Expedia at a rate that included breakfast at the hotel. Upon check-in, the receptionist reviewed the room package and rate and stated that the rate didn't include breakfast. Luckily, I had printed the receipt/invoice from Expedia and showed the receptionist. They consulted with... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you very much for your review. We definitely have a prime location, and I'm glad that our friendly service and accommodations helped make your stay that much more pleasant. More 

Burlington, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We loved the location, and the staff was great......it was just that the room we we at was a bit tired and needed an update. It all depends what you want from your travel experience. If you just need a nice place to place your head, this is a great location.

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you very much for your fair assessment of our property. We'll take your feedback into account when it comes to making improvements to our guest rooms. More 

Pittsburgh
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved the clean, modern decor, nice big bottles of shampoo, free wifi (we stayed 2 nights and had no problem with expiring logins), comfy beds. Awesome location - less than a block from Sony Centre, 3 blocks from Hockey Hall of Fame and the underground mall complex (I forget the name), a few blocks from St. Lawrence Market. Really just... More 

Was this review helpful? Yes 1
GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you so much for your review. It means a lot to us that you found no downside to our location! We hope to see you again soon the next time you're in the area. More 

Jakarta
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It is nice hotel. Location is near from union station . It ieasy to get subway, bus, go train and via rail canada. A lot of restaurant near the hotel. We can jaust walk to see theqtre, market and metro.

Review collected in partnership with Accorhotels.com

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Liana, thank you for taking the time to review your stay with us. I'm very glad our central location could help you experience so much of what Toronto has to offer. More 

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