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Novotel Toronto Centre

3.0 of 5 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
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Novotel Toronto Centre
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1,255 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Top Contributor
55 reviews 55 reviews
55 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Was in town for a concert at the Sony Centre, running late, flew into the lobby, staff was very friendly and efficient, gave me room key and took care of bringing my bag up to the room. Good start. I found the room to be immaculate, the bed was fresh and comfortable, wifi was fine. Great location walking distance to... More 

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Perth, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arriving at the hotel late at night we were taken in hand by the desk clerk, Nazri. He was wonderful and directed us to the lounge where we could still get some food. Here we met Sohan who provides first class service along with a dose of friendship. The French onion soup and warm bread rolls were magnificent. We loved... More 

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Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here Jan. 24 for one night. Check-in was easy. Room was disappointing. Like numerous other reviews state, the rooms are tired, shabby and strangely decorated. The beds were comfortable but only have a bottom sheet and a duvet (no top sheet). Seemed rather strange. The most bizarre thing about our room was the 1970's style daybed that was shoved... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

We thoroughly appreciate your candid comments. We always strive to provide our guests with the best rooms we can offer, and I am sorry that we seem to have missed the mark. We will utilize your comments for future planning. More 

Seagrave, Canada
1 review
3 of 5 stars Reviewed 5 days ago NEW

Stayed here Jan 24th, was excited to use the pool. My husband went to see pool before I went up. Reported that 2 people were in pool and a pool attendant was there. I then returned with my husband to find no attendant and the couple in pool having sex! (They didn't even stop while we were there) We immediately... More 

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Karen, thank you for your honest review. I am very sorry that your experience was less than satisfactory. Please be assured that situations like this are not typical, but we will do all we can in the future to prevent this sort of thing from happening. More 

2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Amongst the best hotel in town ...gr8 staff and their services .food is really good .....really had best of time in this hotel.......just a call away hotel staff and they r ready to serve u nice place with nice people....

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GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

We certainly appreciate your positive comments and hope you will return for another stay! More 

Brussels, Belgium
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

This is not the usual Novotel, but a conversion of a 'grande dame', so the hotel is neither one nor the other. The room was in consequence large, but gloomy. The bathroom was large, but with a plastic shower curtain (ugh). The bed was comfy, but the 'armchair' was unstable. My room was to the back, so no noise from... More 

Was this review helpful? Yes 1
GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In regards to the (DMP)... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Myself wife and kids aged 14 and 3 stayed at the Novotel Esplanade, January 10th to 11th and I have to say it was probably the worst stay at a hotel I ever had. I'm a pretty reasonable and easy-going person. I have stayed in hotels and motels across North America, the Caribbean, Europe and Dubai. The rooms are poorly... More 

Was this review helpful? Yes 6
GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Though this is not the type of review we prefer to receive, we appreciate your comments nonetheless. It seems as though we have missed the mark in terms of providing excellent service during your stay and for this I am very sorry. We will utilize your comments in future planning. Thank you very much. More 

Peterborough, Ontario
1 review
5 of 5 stars Reviewed 2 weeks ago

Amazing breakfasts...handy to everything....The pool and whirlpool were great....a bit noisy due to some kids about but nothing too bad...we prefer to stay here when we go to Toronto ..the email deals keep us coming back

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

We greatly appreciate your five-star review. It means a lot to us that you have chosen us for your lodging needs whenever you are in Toronto. We hope to serve you even more in the future. More 

Boston, Massachusetts
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here in October for Nuit Blanche and I was initially a bit-concerned about the quality of the hotel since our room rate was so low. Having stayed in Novotels before, I needn't have worried. This is a fine hotel: large rooms, nice bed, etc. The location is convenient, too - you're within walking distance of the St, Lawrence... More 

Was this review helpful? Yes
GM-Janak, General Manager at Novotel Toronto Centre, responded to this review

Thank you very much for your review, Stevie. I am pleased to read that you enjoyed your stay with us. More 

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Additional Information about Novotel Toronto Centre

Address: 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Toronto Centre 3*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Booking.com, ACCOR, Hotels.com, Cheap Tickets, Despegar.com, Priceline, Odigeo and Tingo so you can book your Novotel Toronto Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Toronto Centre Hotel Toronto
Accor Toronto Centre
Toronto Novotel
Hotel Style:
#34 Family Hotel in Toronto

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