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Glen Grove at Yonge Street


Hotel class 2.0 of 5
2837 Yonge Street, Toronto, Ontario M4N 2J6, Canada
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Reviews you can trust

77% Do not recommend
2.5 of 5 stars 38 reviews
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3 of 5 stars
cncToronto   1 contribution
Toronto
Mar 4, 2010 | Trip type: Family

I recently viewed one of the suites on behalf of my family who were considering reserving them for their stay in Toronto. They were concerned about the poor reviews. I was shown one of the suites and was pleasantly surprised - it was clean, cosy and homely. If you are expecting a hotel room, then you will be disappointed. But... more

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4 of 5 stars
slipperyfish99   1 contribution
toronto
Feb 6, 2010 | Trip type: Business, Solo travel

i have stayed at glengrove for 2 -3 days a week for the best part of a year the reason i go back is the value for money its location and staff reading some of the previous reviews i can only imagine they were expecting something differnt it is not a 5 or 4 star hotel their is no room... more

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1 of 5 stars
SFink75   1 contribution
Rouyn-Noranda
Sep 29, 2009 | Trip type: Friends getaway
7
people found this review helpful

I booked after seeing their website, the pictures on there are nothing but nothing like the room that we got. We had a junior suite (room 503) that looked as if it came straight out of the 60's. It had spiderwebs in the windows, the wall corners were filled with dust. The couch had one of it's arm rests completly... more

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1 of 5 stars
golemjohnny   2 contributions
Toronto
Sep 28, 2009 | Trip type: Business
6
people found this review helpful

Glen Grove on Yonge is the worst hotel experiece of my lifetime of travel. I posted my review on TripAdvisor. TripAdvisor. seems to have chosen to delete my review which was posted in good faith. The place is dangerous and potential customers deserve to know more

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1 of 5 stars
buggedinbc   1 contribution
British Columbia
Jun 8, 2009 | Trip type: Solo travel
6
people found this review helpful

This hotel was recommended to me by my travel agent as a good hotel with reasonable rates. I had never heard of this hotel before so I checked their website for photos and reviews, the reviews were okay but the photos made the hotel look like it was modern, secure and clean. Wrong! On the first night I checked in... more

Management response from
Glengrove, General Manager

Dear Guest, We regret that your stay at the Glen Grove was marred by some unfortunate incidents. The pictures on our website are those of our suites and we have noted your observations about the air conditioner. Being a smaller property, we don't have 24hr maintenance service. As for bed bugs, we're fanatical about this issue. We recognize that there's...

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5 of 5 stars
travelway2much004   1 contribution
Salt Lake CIty
Feb 27, 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I've been staying at Glen Grove Suites midtown for over two years now. Love it! Great access to the TTC subway (all underground), restaurants, theaters, stores, and other services. It's a clean and quiet place to stay. Management has been very responsive to every request. more

Management response from
Glengrove, General Manager

Thank you for your wonderful review of our property. It is heartening to see that our efforts to improve guest satisfaction are being appreciated. As always, we shall look forward to welcoming you to the Glen Grove. Warm regards, Brian Pereira General Manager

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2 of 5 stars
Pudding33   3 contributions
Toronto, ON
Dec 11, 2008 | Trip type: Couples
1
person found this review helpful

The hotel itself is pretty nice, with a full kitchen and apartment amenities, however the service is the worst you will ever get and I mean EVER. Just look at how the hotel manager accuses every single patron of lying! You would think most hotel managers would at least like to appear to be diplomatic (even if they did think... more

Management response from
Glengrove, General Manager

Dear Guest, At the onset, we would like to thank you for your kind words about our amenities and full kitchens. We are disappointed that the service levels were not to your satisfaction and we deeply apologize for the unpleasant experience you encountered. We have made several changes since then to our staff roster including stepping up training levels. We...

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1 of 5 stars
NNNdealer   2 contributions
Orlando
Oct 21, 2008 | Trip type: Family

I have visited Toronto on many occasions and stayed in many locations and am a frequent traveller for business and family fun. On this occassion we stayed here at the Yonge location because it was close to a family member and seemed great for a family stay with 2 kids based on the website photos. What a mistake I made.... more

Management response from
Glengrove, General Manager

It is unfortunate that the reviewer has "padded" his reviews with some rather malicious comments instead of simply addressing the problems that he faced. As regards his primary complaint - the room was cold. Yes, winter has arrived early this year and the property did have the heat on at the time. However, each suite does not have individual climate...

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1 of 5 stars
sovico   1 contribution
rockville, md
May 12, 2008 | Trip type: Business, Solo travel

Several months ago the travel agent of my company made a reservation to the downtown location at 50 John Street. When I arrived my room was not available. After waiting for 30 minutes I was told that my reservation had been previously canceled. I called my travel agent and they confirmed that according to their record I had a valid... more

Management response from
Glengrove, General Manager

We're disappointed at the guest's misstatement of facts in this case. The gentleman made his booking and then canceled it via our instant reservation module. We have proof of this. Obviously, as he didn't have a reservation, we didn't allocate the room towards his reservation. Despite the city being sold out due to a convention, our staff offered to accommodate...

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1 of 5 stars
menzim   37 contributions
menzim
Jan 31, 2008 | Trip type: Couples
1
person found this review helpful

Horrible night at Glen Grove. We booked 2 nights at this hotel because of the proximity to our family's apartment. Our first impressions weren't too bad. The place was a little old, but it didn't look too dirty (except for the shower), and the place seemed to be basically what we paid for. However, at night there was a huge... more

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Glen Grove at Yonge Street Address

2837 Yonge Street, Toronto, Ontario M4N 2J6, Canada
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