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Cambridge Suites Toronto

4.0 of 5 15 Richmond St. E., Toronto, Ontario M5C 1N2, Canada
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Certificate of Excellence 2014
Cambridge Suites Toronto
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Cambridge Suites Toronto
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1,301 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Ottawa, Canada
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Cambridge Suites Hotel Toronto I stayed at the Cambridge Suites hotel for approximately a week in December 2014. This is my go-to hotel when in Toronto. Close to everything downtown, huge suites and a very friendly staff! The rooms are not the nicest (due for an upgrade, maybe new decor), but very spacious! You have a separate bathroom, living room... More 

Was this review helpful? Yes 1
Cebu Island, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed only for one night and loved the practical, homey set up of the suite. Everything that you would want is in the room! We were also able to park temporarily in front of the hotel and gave us easy access to un load our big bags. The front desk staff were also of great assistance to all our queries.... More 

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Wow, thankyou for the terrific review! I am pleased you enjoyed your stay, and hope you will return again for a longer stay! Thanks again, Stew More 

London, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I want to start off by saying that this hotel is beautiful and we loved our stay very much! Now, on to the full review: 1. Parking was expensive (as you would expect for Toronto) but actually slightly less than some other hotels in the area, plus it was very conveniently located. 2. Check in was really smooth and simple,... More 

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Thank you for your great review. I am glad we could accommodate you for this special time, however it is unfortunate we were unable to deliver with regards to the TV. I will certainly let the Portico restaurant know of your comments regarding you dining there. It's nice to here about your overall good time and we hope you will... More 

Sudbury, Canada
Top Contributor
71 reviews 71 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My partner and I stayed on the 21st floor on a recent weekend Trip to Toronto from Northern Ontario. The parking garage was conveniently located (self park was $27/night) and it was easy to get into the hotel through the parking garage (without going outside). The lobby was festively decorated for the holidays and check-in was a breeze with a... More 

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Thank you for taking the time to review - we appreciate your feedback. We are currently undergoing renovations and are excited to get everything up to our new standard. Thank you for staying with us and we hope to see you again. Stew More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my third visit to this Hotel. Check-in was handled swiftly and proficiently. Underground parking was explained in great detail, This time we stayed in the Ambassador Suite on the Penthouse Level. Wonderfully appointed bedrooms, bathrooms and the living area was able to accommodate seven of us comfortably when we had friends visit for drinks,etc. We had a minor... More 

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Thank you for the excellent review! We appreciate you sharing this and are pleased that you have enjoyed your stays with us. I hope you will continue to stay with us, and once again, THANK YOU! Stew More 

Vancouver, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

good location and clean room that was a generous size, but stayed here as it was booked by the company I work for so not sure if it was a good value or not. Arrived about midnight on a Friday and asked where we could get something to eat - did not expect to be pointed to McDonalds. Two clerks... More 

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Thank you for sharing your experience with your stay. We certainly have more options in the area for food and I am sorry you were not directed appropriately. We hope you will return and I appreciate you sharing this. Thanks, Stew More 

Detroit
Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Had a very nice overnight stay. The room was well appointed. The hotel was fairly quite on my upper floor (19). What took this to a 5 star review for me was the quality of the room service. The meal was excellent, served very promptly, and (unlike a lot of room service) was piping hot.

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Terrific review! Thank you kindly for taking the time to let us know, I will be sure to pass this on to the Portico Restaurant! We hope to see you again, Stew More 

Madison, WI
Top Contributor
51 reviews 51 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just finished a 3 day stay at this hotel. Can't say enough about the location to truly enjoy the best of Toronto. You are 1 block to Hudson's Bay Company and Eaton Centre for shopping. Surrounded by great restaurants and most of the theatre and live performance venues. Staff was efficient at check in. Rooms are well appointed and clean.... More 

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Thank you for the great response - I appreciate you taking the time to share your experience, and your patience with our elevators! We hope to see you again, Stew More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 18, 2014

The last thing I want to do here is stop you from going to this hotel because of the terrible experience that I encountered. At the end of the day, you work hard for your money and can do with it as you wish. Long story short, I paid over $200 and $30 in parking, to be evicted out of... More 

Was this review helpful? Yes 2
Stew C, General Manager at Cambridge Suites Toronto, responded to this review

I appreciate your remarks and I assure you that our management team, under my leadership, will be investigating all of your allegations and we will take action where, and if, required. I am proud to denote that we maintain a notably high guest satisfaction rating, as well a positive and rewarding ranking on trip advisor, especially for a non-branded independent... More 

Sudbury, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 17, 2014

First off the location is awesome! Parking was very simple (self park, no valet). Room was very tidy and spacious. Bathroom is dated but ok, how much time does one spend in the bathroom?! Breakfast buffet is good. Very quiet hotel. One negative is that the windows being old let in cold air so the heating system was on our... More 

Was this review helpful? Yes
Stew C, Front Office Manager at Cambridge Suites Toronto, responded to this review

Thank you for the comments Lisa L! I appreciate your pass on regarding the windows, that is something that is being addressed during the renovations! We hope you will stay again, and thank you for the great review! Stew More 

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Additional Information about Cambridge Suites Toronto

Address: 15 Richmond St. E., Toronto, Ontario M5C 1N2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cambridge Suites Toronto 4*
Number of rooms: 229
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Also Known As:
Cambridge Hotel Toronto
Hotel Style:
#14 Family Hotel in Toronto
#16 Romantic Hotel in Toronto
#17 Luxury Hotel in Toronto
#20 Business Hotel in Toronto

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