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All 141 Toronto hotels

Cambridge Suites Hotel

4.0 of 5 Hotel   |   15 Richmond St. E., Toronto, Ontario M5C 1N2, Canada (Downtown Toronto)
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Ranked #15 of 141 hotels in Toronto
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Studio1402 Ottawa, Canada
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1,193 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very straightforward experience here. Our room (19th floor) was just fine, and everything was as described in our package. Two notes: 1. The entrance to the underground PATH system took some work to find, but we appreciated the connection. 2. The doors to the rooms could do with an extra lock placed higher on the door (see... More

Was this review helpful? Yes 2
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello Studio1402, Thanks for your feedback. I'm sorry that locating the PATH was so cumbersome. I'll also pass on your recommendation regarding the door lock. We look forward to welcoming you and your family on your next stay! More

Vancouver BC
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

my 2nd time to stay here for work... my 1st was really nice. after my 2nd stay i think i got a renovated room on my 1st stay and old one on my 2nd. so.. ask for a newer room when checkin in. the room didnt even feel clean. carpet seema dirty. wasn't sure if the AC was working. the... More

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Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello StellaSyle, thanks for your hotel feedback. I'm sorry, but we don't have any renovated suites. Please contact me at etanaskovic@cambridgesuitestoronto.com so I may check the condition of the suite that your stayed in. Thanks again. More

Vancouver, BC
Contributor
19 reviews 19 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I always try to stay at Cambridge Suites when I come to Toronto. It is very centrally located in the middle of downtown, 1 block from the subway stop at Queen and Younge. Also, they give out free passes for the duration of your stay to the Goodlife gym 1 block away on Younge St. The hotel has a gym... More

Was this review helpful? Yes 2
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hi WestcoastguyYVR! Please accept my sincere appreciation for your thorough feedback on our hotel. Please contact me at etanaskovic@cambridgesuitestoronto.com for your next stay as I may have a Cityscape suite that may be more suitable to your liking and has a higher quality bedding option. Thanks! More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in Nov. 2013 at the Cambridge and I found the hotel to be a gem! It is located in the heart of downtown. The rooms are spacious, modern and quiet. My room was extremely clean the whole week I stayed there, thanks to the cleaning lady Mila who did a wonderful job. The hotel also has a lovely... More

Was this review helpful? Yes 2
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello Canadian_traveler, many thanks for your kind and thoughtful feedback. I'll be certain to pass on your appreciation to Mila and our Housekeeping team. I'm sorry about the apparent attitude experienced from our Front Desk. I'll also follow-up on this as well. Thanks again! More

Windsor, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the second time we stayed with the "Dream Team" at the Cambridge Suites in downtown Toronto. The people who work at the Cambridge Suites are a dream team. Jamelyn at the front desk was over the top at accommodating our every need. She was the best. They arranged for transportation, directed us to a variety of restaurants and... More

Was this review helpful? Yes 3
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello CoobaJake! We appreciate your very kind words and I'll be certain to pass this onto Jamelyn as well. She'll be thrilled! We look forward to welcoming you on your next stay. Take care. More

London, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The rooms are very spacious and modern. We had a double which had French glass doors separating the bedroom from the living room. The facilities were great as were the staff. The price was certainly reasonable and we would go back in a heartbeat.

Was this review helpful? Yes 1
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello conor j, thanks for your hotel recommendation. We look forward to your next visit with us! More

Senior Contributor
47 reviews 47 reviews
19 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this property for three days in Feb 2014. There is a fair amount of street construction nearby. Check-in was good. The property is in fair repair. Rooms are dated but clean. My bathroom sink was an experiment in drain repair and clogging. The rooms are large with more space than I need. Beds are ok. The property... More

Was this review helpful? Yes 4
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello tenmile1, thanks for your informative feedback. In order to improve our service, please contact me at etanaskovic@cambridgesuitestoronto.com with your suite number. I would like to have our maintenance team check the sink drain. I'll also follow-up on the breakfast servers. I apologize for any discomfort their reactions caused you. Thanks again. More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My college-aged daughter & I visited Toronto in early March (2014) and chose the Cambridge Suites Hotel based on its tripadvisor reviews. It was a wonderful experience and perfect location. We parked the car upon arrival and never used it the entire trip. The hotel is on the underground PATH system, which is nice when visiting in winter, but it... More

Was this review helpful? Yes 1
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello REGandRMG, thanks so much for your hotel commendation. The PATH certainly was a tremendous asset during the frigid cold and snowy winter of 2014 in Toronto! I'm pleased to announce that we launched new lunch & dinner menus in Portico Restaurant & Lounge last week. I'm sorry that this didn't happen in time during your stay. We look forward... More

Newmarket, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a good hotel. It is very nice, and the rooms are excellent, but value for dollar is not as high, thus the rating. Pluses, Internet is very good, and not protected by a gateway which means that when I travel with my xbox to get a little me time in I can login with no problems. The rooms... More

Was this review helpful? Yes 1
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello Micheal P, many thanks for your feedback regarding our hotel. We value your insight in order to improve our services for future guests as well as for your future visits. I hope that you'll consider trying our new Portico menus on your next stay as they may be more pleasing to your palate without hurting your wallet. Currently, we... More

Moncton, Canada
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My husband and I just stayed at this hotel the weekend of March 21-23. I had requested a room away from the elevator because I'm a light sleeper. We left our bags there in the morning and went shopping. We came back at 1:30pm but were told that there were no rooms ready. The policy is 4pm for checkins and... More

Was this review helpful? Yes 1
Elizabeth T, Manager at Cambridge Suites Hotel, responded to this review

Hello Weezie70, thanks for sharing about your unfortunate experience at our hotel. I stand proudly by my team and offer my sincerest apologies as your expectations were not met. Your insight allows us the opportunity to improve our services for future guests and welcome positive and constructive comments. Please be assured that I will follow-up with my team to ensure... More

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Additional Information about Cambridge Suites Hotel

Also Known As:
Cambridge Hotel Toronto
Cambridge Suites Toronto
Address: 15 Richmond St. E., Toronto, Ontario M5C 1N2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Toronto
#13 Romantic Hotel in Toronto
#13 Business Hotel in Toronto
#13 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cambridge Suites Hotel 4*
Official Description (provided by the hotel):
Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free high-speed internet access. Each suite boasts an entertainment wet bar (kitchenette) with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the penthouse level Fitness Centre featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more   less 
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