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Crowne Plaza Toronto Airport

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33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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729 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff were all pleasant and got us checked in without delay. We had arrived early and they only had one room available. Unfortunately this room had a broken seal around the window and the wind was howling outside which made the room uncomfortably cold....not to mention the noise coming in from around the window. Called the front desk, they... More 

Helpful?
Thank hatetofly4273
Toronto, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Arrived at the hotel after delayed flight, usually stay on the club floor and do not have an issue as I am an IHG member, was given a room on the 7th floor and it was dated, also the issue that i got barely 2 hours of sleep due to the party going on next door, complained to the management... More 

Helpful?
Thank Christina K
Edmoton
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The Crown Plaza hotel is a Victorian style hotel with marble floors/columns, and classic furniture, and slightly upgraded modern features. The decoration is nice and appealing, with a half renovated bathroom (toilet looked old). The bed felt old and lumpy, definitely could use an upgrade there. But I did enjoy the newer features that some hotels seem to miss and... More 

Helpful?
Thank Flyboy0007
Montreal, Canada
Level Contributor
74 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for a transit night and i can said is much better than our previous stay at holiday inn. Free shuttle from and to airport is a Big +. We had an upgrade to a nice room, bed was comfortable with free wi-fi. As a IHG member, i had a free late check-out as well. I recommended for a... More 

Helpful?
Thank Thaiger1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that you chose our hotel for your lodging needs near the airport. We are glad the complimentary wifi and shuttle service along with the comfortable rooms created a pleasant stay. We look forward to welcoming you for your future... More 

Burlington, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We have stayed here 4 times. We stay at this hotel the night before we leave on vacation and utilize being able to park our car there for the week while we are away. Never again will we ever stay here, and we strongly urge other travellers to stay else where. We checked in, and was asked would the 12th... More 

Helpful?
1 Thank Ian H
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, I would like to take this opportunity to thank you for taking the time to share your comments via Tripadvisor regarding your recent stay with us. My sincerest apologies for the poor experience with customer service you encountered. At your convenience, I just wanted to take the opportunity to speak with you regarding the issue. Our goal is... More 

Canada
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We love the Crown Plaza chain and use it if we can find a good deal. Hotels usually located strategically well. This one is not an exception. It suited us perfectly on several occasions, such as: before flying for a vacation (obviously) or when we bring visitors to the Toronto area and want an easy access to highways to go... More 

Helpful?
Thank koshkimyshki
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued, We greatly appreciate you taking the time to review your recent stay with us. I am so delighted to hear that you have chosen our hotel for your lodging needs in Toronto. I am glad to know that you feel secure with your vehicle, our location is central for local attractions, and we offer reasonably priced room packages.... More 

Canada
Level Contributor
188 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed one night here as a rest stop upon a late night arrival before making the final leg home the next day. There were no special added touches apart from the bed and basic room amenities. Was clean and comfortable. As a hotel however, does not stand out amongst the many that are in close proximity... More 

Helpful?
Thank SMO2015
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate you taking the time to review your recent stay with us. I am sorry to hear that we were not able to "wow" you with our accommodations and facilities we offer. We know you have many choices in lodging but I can only hope you give us an opportunity to prove that we differ from... More 

New York City, New York
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here when our flight to New York City got diverted to Toronto due to 30 inches of snow, thanks to winter storm Jonas. The room was spacious and clean, and had an individual thermostat so you could adjust the temperature to your own liking. It's not the Ritz, but for a hotel which caters to the nearby airport,... More 

Helpful?
Thank Nell S
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am truly delighted to hear that you were pleased with the accommodations and service you received on your unexpected stay with us. It brings a smile to my face to know that our guests can recognize we were in a tough position but... More 

Truro, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Currently finishing a one night stay at Crowne Plaza Toronto Airport. Westjet had given us vouchers due to a flight delay. The shuttle service runs every 15-30min between the hotel and airport. The lobby is nice. The room was clean, staff were good but not exceptional with customer service. The pool, hot tub and sauna is nice to have if... More 

Helpful?
Thank Kelda H
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. Despite the reason for your stay, I'm glad you had an opportunity to enjoy our facilities. I am delighted to hear that you enjoyed the clean rooms and the efficient shuttle service. Your comments regarding our customer service gives us an opportunity to improve... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a horrible stay here. It is appalling that this hotel is still in business. I complained to them regarding the issues and they just made up excuses. They said they take their guests feedback seriously. Well they didn't. They did absolutely nothing about it. It you like staying in a place with no heat and freeze at night,... More 

Helpful?
2 Thank Marg V
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It truly disheartens me to hear that you had such a negative experience at our hotel. It appears that there was no where we could have done right by you. I cannot justify or explain why any of the things you experienced happened but... More 

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Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
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