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Crowne Plaza Toronto Airport

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33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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Crowne Plaza Toronto Airport
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602 reviews from our community

Traveler rating
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    67
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hanover, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Front desk staff were brisk and unfriendly. Room was very small. Unfortunately bathroom was dirty .. something disgusting on side of toilet. We were only there for a quick sleep overnight to catch a flight. I would not stay here again. Lots to choose from around the airport look elsewhere. Room was either hot or cold as the air came... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to write a comment about your recent stay with us. I would like to sincerely apologize for the behaviour of the front desk agent. By no means do we want our guests to feel rushed or unimportant. I know you do have many choices for lodging but I hope you will... More 

Summerside, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in at 2am was quick, room clean with nice linens, bathroom very small but with nice amenities. Coffee was expensive and we did not stay for breakfast, would probably stay here if we had to overnight again in Toronto

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that you enjoyed your short visit with us. I am glad that you will consider us for your next overnight stay in Toronto. We hope to welcome you back soon. Warm regards, Julie Pham Guest Services Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

We used this hotel in April to stay overnight and park our car for a week while we were on vacation in April of 2015. This was our third time using this hotel for that purpose. The main reason we returned is because each time we had a Wagjag deal and got a great price on the room. We would... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay with us. I am delighted to hear that you continue to take advantage of our package deals available on Wagjag. We know how important it is for our travelling guests to receive value when planning a trip. We hope you have an opportunity to... More 

Ho Chi Minh City, Vietnam
Top Contributor
55 reviews 55 reviews
26 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a one night stop over. I selected this hotel as it offered free airport transfers. I arrived late after 10pm and left early so did not experience F&B services. Room was ok and clean but this hotel could use a full renovation.

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time provide feedback on your recent stay us. Renovations to the hotel are definitely underway as more than half of the rooms have been completed already. Hopefully on your next visit, you will have an opportunity to stay in on of them. We hope to see you soon. Warm regards, Julie Pham... More 

San Jose, Costa Rica
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay at this hotel regularly for work. This is a great hotel to stay at if you are on a long lay over in Toronto. Great value for your money, located just yards from restaurants and their staff is always polite. I believe they are currently renovating their rooms. Even though the building is dated, their rooms are still... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It pleases me to hear that you choose to lodge with us time and time again because of the great value, the clean rooms, the kind staff and the enjoyable breakfast. We look forward to welcoming you back as a guest in the near... More 

Peterborough, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went to a conference at the Toronto International Plaza across the street but they lost 250 of the 400 room reservations so I had to stay at the Crowne Plaza. The room was very nice, clean and comfortable. An added bonus for me was being in the top floor (12th floor) on the east side of building watching the... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that despite the circumstances of your stay, that we were able to provide an enjoyable experience. We hope on your next conference, we can welcome you back as a guest. Warm regards, Julie Pham Guest Services Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My flight schedule had me over nighting for about 10 hours in Toronto. Didn't want to stay up all night or hang around the airport so I spun the Travelocity wheel of fortune and ended up at the crowne plaza. I must say I'm very glad I did. Right from the get go the shuttle was right where the website... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay with us. I am delighted to hear that despite some of the reviews, you still gave us an opportunity and it turned out to be a positive experience for you. We pride ourselves on our reliable shuttle service and our prompt service and I... More 

Oromocto, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here before,but this was the noisiest room I had. Had supper there 2 nights.Good food and friendly service Average price for food but good selection.Staff very helpful.Has a good shuttle to and from the airport

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for providing feedback on your recent stay with us. I am glad to hear that you enjoyed the shuttle service and had a pleasant experience with our staff. I am sorry that the room who had was noisy. Hopefully on your next visit we can accommodate you in a room with less noise. Warm regards,... More 

Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel for stay/park/fly before and have always enjoyed the service and room. We got a great deal from travel jaunts this time and stayed both before our month long trip and after. I have nothing but praise for the staff, room, location and shuttle. Will definitely recommend and will use again. Thank you Crowne Plaza!

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It brings me great joy to hear that you have made us your choice hotel when lodging near the airport. Your positive feedback will definitely be shared to all departments. We will be happy to welcome you back as a guest in the near... More 

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