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Crowne Plaza Toronto Airport

3.5 of 5 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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Crowne Plaza Toronto Airport
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542 reviews from our community

Traveler rating
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    189
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    62
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brantford, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here the night before we flew out of Pearson for holidays. The rooms are nice and clean. We had some issues with the heat. Our room was freezing most of the night even though we had the thermostat at 75F. What was worse was the heater turned on every 3-4 minutes all night long. None of us really... More 

Was this review helpful? Yes 1
Vancouver, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

I must say i was deeply surprised with my overall experience at this particular airport hotel. I had a long lay over on Wednesday waiting for my flight to Vancouver so i booked a room at the Crowne Plaza Airport Hotel. After arriving to the hotel i was greeted by both the gentleman at the front desk and the wonderful... More 

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Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We got a great $99 deal for one night stay and 14 days of parking for our trip south. Checkin was fast and smooth, staff friendly. We were put in the "classic" portion of the hotel on the 8th floor. Nice, clean and renovated. The room was a good size, no weird smells, everything worked, wifi signals strong. I have... More 

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Toronto
Contributor
15 reviews 15 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed January 2015 for one night. Found a $99 deal on Travelzoo for one night and 15 days parking. You can't beat this rate considering area park and fly rates are crazy. The hotel is 10 mins' ish from the airport by shuttle bus that runs every half hour from the hotel. The hotel is situated in the same parking... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Kris, Thank you for taking the time to provide feedback on your recent stay with us. I am so happy to hear that you were able to take advantage of our Travelzoo deal and that you found it of value. We will be sure to reinforce safety among our shuttle bus drivers, thank you for letting us know. We... More 

New Delhi, India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I had to fly early morning from Toronto on my way to Winnipeg and I checked in at the hotel in the afternoon as the flight was quiet early and found this was a good decision as the hotel is very conveniently located at the airport and have a free shuttle service for both pik up and drop.it was a... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review about your stay with us. I am pleased to hear that you had a great experience with our shuttle service and room accommodation. We look forward to welcoming you back in the near future. Warm regards, Julie Pham Guest Services Manager More 

Lakefield, Canada
Top Contributor
116 reviews 116 reviews
32 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here after buying a voucher with TravelZoo. We had the room, shuttle to and from the airport, and parking included for up to 14 days. Breakfast was also included on the voucher as a 2 for 1. The room was fine, the parking was well lit and safe, and the shuttle was convenient and on time. The breakfast,... More 

Was this review helpful? Yes 2
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am sorry to hear that we did not fulfill your expectations in terms of our breakfast fare. I am disappointed to learn that you had a less than satisfactory service experience with us. I assure you that this is not representative of the... More 

Toronto, Canada
1 review
1 of 5 stars Reviewed 1 week ago

I would say the hotel is okay, but there management staff, most employees and the managers are absolutely terrible. Their maintenance is terrible and their service was just the worst. It also helps to say that I've been there more then once. Their attitude is thuggish with their male employees, they cant fix anything, and they dont return your calls.... More 

Was this review helpful? Yes
HotelMGT, General Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, First of all, thank you very much for your recent stay at Crowne Plaza Toronto Airport Hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional details regarding your stay so I would appreciate if you could please contact me at 416 -675-5543. We hope to... More 

ottawa canada
Top Contributor
200 reviews 200 reviews
29 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 1 week ago

Standard hotel. Beds comfortable, lots of pillows. Bathroom small but clean. Water pressure was quite poor actually but ok. Check in was fast. Wide screen LCD TV. Did not eat at the hotel so cannot comment. There are a few restaurants that are walking distance to the hotel. They offer coffee in a machine for $2.50 We did venture to... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you found our accommodations comfortable. The related departments have been notified and I hope you accept our apologies for any inconveniences during your stay. I am glad that you recommended us and we look forward to... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I've stayed at the Crowne Plaza twice, but the last time was a few years ago and I vaguely remember it. Got a great deal through priceline and had a single bed room on the 3rd floor facing south. This is where you'll want to be if you enjoy plane spotting as they fly directly over the hotel on approach... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am sorry to hear that we did not fulfil your lodging expectations. We have recently completed renovations to more than half of the rooms in the hotel and we will be more than happy to accommodate you in one of them next time.... More 

Chihuahua, Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here just for a night and it was ok, the wifi reception was really bad at my room and there was a smell of humidity at the hallways. Besides that, the staff was really nice and helpful, the breakfast was good and I got a great deal for getting the check out at 6 pm instead of 12.

Was this review helpful? Yes 2
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I would like to apologize for the unpleasant smell you experienced in the hallways and the lack of wifi reception in your room. We are currently working on getting these issues resolved so thank you for bringing it to our attention. I am glad... More 

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Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport
Hotel Style:
#13 Best Value Hotel in Toronto

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