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Crowne Plaza Toronto Airport

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33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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642 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Providence Island
Level Contributor
127 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were bumped off a flight and send to the Crown Plaza for one night. Staff, including the shuttle driver, were a little grumpy when we checked in. The room was OK although the corridors are a little on the dark side, we were at the end. The room itself was fine, although there was no fridge. My main concern... More 

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Akron, Ohio
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay here a few times a year on business, (5-6) mostly out of habit and proximity to the Airport and nearby Restaurants. I would say it's almost overdue for a facelift. Overall, I'd rate the hotel the high side of Average: Staff is great - Always pleasant and accommodating. Rooms are small but very clean and comfortable. Noise from... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am glad to hear that we have consistently provided acceptable services during your visits. I can only hope that with our consistent and hospitable services, that you will continue to choose to lodge with us in the future. Warm regards, Julie Pham Guest... More 

Winnipeg, Canada
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for two nights and overall it was good. Got a good Priceline deal so I don't feel that I overpaid. The good: - nice room with a great view on the airport. - comfortable bed - very clean and nice. The not-so-good: - this is a busy hotel for Air Canada, since they send all their passengers from cancelled... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am happy to hear that you had an enjoyable stay with the comfortable and clean rooms and the great view of the airport. Your comments regarding the cleanliness of our common areas will be passed onto our Housekeeping team to ensure those areas... More 

Charleston, South Carolina
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a pretty typical airport hotel. It's not a bad drive into downtown Toronto, about 25-30 minutes. I was really disappointed that they charged for parking, $15 a night. I just didn't see the point. They had a large parking lot, just another way to nickel and dime you.

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. If you so choose to stay with us in the future, we do offer rates that include parking. We hope to welcome you back in the near future. Warm regards, Julie Pham Guest Services Manager More 

Moncton, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here July 7th with my wife a And 2 young kids. Short drive from the airport. Lots of restaurants literally outside the door of the hotel. Shuttle was good, quick and on time. Hotel itself was clean, but rooms were tight...very tight. Recommended for a quick layover. I booked through Hotwire and paid $60 plus tax, so a steal... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear hoser2244, Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us achieve our mission to provide the perfect guest experience. We are glad to hear that your overall stay was to your satisfaction. We will share your comments to the rest of the team to help us... More 

Toronto
4 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza Toronto Airport hotel is one of my favourite places to go to. I go there a lot and I always enjoy my stay. Let me tell you, the rooms are absolutely spotless. The cleaning staff does an AMAZING job at making sure the floors are shiny and that the bedsheets are extremely clean. The beds are my... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay with us. I am delighted to hear that we have exceeded your expectations when it comes to the cleanliness and comfort of the rooms and hotel. I am sorry that the AC and the neighbouring guests were disruptive during your visit and the hot... More 

Montreal
Level Contributor
388 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have bee in this hotel numerous times and I kind off like it. It does need face lift and it really needs serious repair but looking at it –it is a good place to sleep if you want to be near Airport Rooms are very nice, bed is just perfect, but air condition is super loud. It was waking... More 

Was this review helpful? Yes 2
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am happy to hear you enjoyed the comfortable beds and the convenient business centre services. I am sorry the AC Unit was disruptive during your sleep. This will be relayed to our Maintenance team to ensure this is rectified. Our hotel will soon... More 

Charleston, South Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel and its staff welcome visitors to Canada in the Crowne Plaza fashion. The rooms are spacious, and ready upon arrival. The front desk staff including the wonderful lady who was working on July 1st (Canada Day) and helped me secure a rental car from Enterprise! I would by all means stay there again the next time I am... More 

Was this review helpful? Yes 1
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you very much for 5 star rating and for your kind words about cleanliness, comfort and friendliness of our team members! Hopefully we will have the opportunity to welcome you back as our guest in the near future. Elena Naryjnaia Rooms Division Manager More 

Vancouver, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved this hotel. My room was clean, modern and comfortable. Shuttle was quick and front staff polite and accommodating. I wouldn't recommend the food though...there are some restaurants around the hotel. Excellent value hotel. Call for shuttle from the airport.

Was this review helpful? Yes 2
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you very much for sharing feedback from your recent stay here at Crowne Plaza Toronto Airport Hotel. It is wonderful to see that your visit with us was an enjoyable experience, complete with great shuttle service, friendly staff and clean, comfortable accommodations. We sincerely hope you return for another stay soon, and are able to join us... More 

Moose Creek, On
Level Contributor
126 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were booked into this hotel by Air Canada since our flight from the US had been delayed by 5 hours. Arriving in Toronto at 00:40 am, the airlines booked all passengers with connecting flights that were delayed until the next day, into this hotel. We got to the hotel around 01:45 am. The check-in was a little slow. I... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am sorry to hear the circumstances of which you stayed at our hotel. I understand your concerns regarding your credit card and I would like to assure you that it has not been used for any purpose beyond the reason for security measures... More 

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Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
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