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Crowne Plaza Toronto Airport

3.5 of 5 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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Crowne Plaza Toronto Airport
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513 reviews from our community

Traveler rating
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    177
    126
    59
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Top Contributor
81 reviews 81 reviews
78 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

I am always surprised how good of a value this hotel is. Very clean rooms with comfortable beds. Very quiet. The shuttle service is efficient. The property is about a 5 minute drive to YYZ. You have about the most choice of restaurant you get around this hotel including Jack Astors, Tucker's right outside the door and a short walk... More

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New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

The people who work here are very rude, I booked three nights here and could not connect to their Internet in my mobile and asked the front desk. Rather than trying to listed to me the person outright told on my face that I do not know how to connect to internet. The internet was terribly sorry and only freebie.... More

Was this review helpful? Yes 1
Peterborough, ON
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed overnight at the CP in October and parked for one week. We have stayed here in the past and always enjoyed it. The rooms are small but clean and certainly adequate for one night. However, on our most recent stay we did have a few of complaints. 1. The coffee maker in our room did... More

Was this review helpful? Yes 1
Port Hope, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Very comfortable room. Clean and bright. Desk service was exceptional and food for conference has been great. Very bad wind storm from the west on the airport side. I might suggest asking for room on the east side for less noise. This was my first time at this hotel as I usually stay down the street. Many options in the... More

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Welland, Canada
Top Contributor
59 reviews 59 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Staff are very nice. But just when i went into my room i heard a dog barking next door. Since when do they allow Dogs in the Hotel. Staff members have told me they complained to the management about problems and nothing is done. Towels are dirty and glasses are also not cleaned the proper way. Oh.! And the bathroom... More

Was this review helpful? Yes 1
Newark, New Jersey
Contributor
20 reviews 20 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was able to experience this hotel though a bus tour company. We only stayed at this location for one night. It was a Friday night it was not packed and there were not many people which made our late check in easy. I was so happy to be at a hotel that had a pool because it was my... More

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Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I booked this hotel because it offered a great overnight stay/parking package for my week away. The hotel staff were friendly and it was clean. However, it was very noisy. I listened to planes landing until midnight. This hotel must be right under a flight path. I absolutely expected to hear the noise from planes, but this was excessive.

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I stayed at this airport after my flight was cancelled. Overall nice facility and competent service. However in my room on the 11th floor I could not only hear entire conversations of my neighbors but also hear them using the bathroom. It was invasive and unpleasant.

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate you taking the time to review your recent stay with us. I sincerely apologize for the uncomfortable stay you had in your room due to the noises heard from your neighbours. This will be communicated to our Housekeeping and Maintenance Department and appropriate action will be taken to correct this. I could only hope that... More

Happy Valley-Goose Bay, Canada
Top Contributor
86 reviews 86 reviews
23 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 1 week ago

the stay stared great front desk staff helped us find a sushi place that delivered and printed the menu for us, that was awesome. The room was nice and clean no complaints there. However the fire alarm going off at 4am was not fun and no compensation at all not even a breakfast for free or discounted. Turns out it... More

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us at the Crowne Plaza Toronto Airport Hotel. I would like to apologize for the inconvenience that the alarm caused. Its' purpose is to alert our guests for any potential emergencies and therefore it is a mandatory security feature for our hotel and its' guests. Despite... More

London, ON
Top Contributor
100 reviews 100 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

We ended up staying here instead of trying to drive home from Toronto after getting in off our flight and picking up our car at almost 11 o'clock at night. The room itself was adequate but not what I would expect when I think of Crowne Plaza. It had and in room coffee maker, separate sitting area, safe and luggage... More

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. I would like to apologize for the experience you had here as it did not meet your lodging needs. Our hotel does have rooms that have fridges in it already or our guests have an option to request one and we could provide... More

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Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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