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All 141 Toronto hotels

Crowne Plaza Toronto Airport

3.5 of 5 Hotel   |   33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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59%
Ranked #78 of 141 hotels in Toronto
A recent review
4 of 5 stars reviewed 3 days ago
Kimberly R
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439 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Decided to book a room for a night away from the kids and found a great price on Expedia. The hotel is clean and looks good. The check in staff was great even when we stopped there to get food menus for delivery. Very polite and friendly. The pool and hot tub was clean but the hot tub jets were... More

Was this review helpful? Yes 1
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for staying with us at Crowne Plaza Toronto Airport recently, and for sharing your feedback from your visit. We are thrilled to note that you experienced friendly and efficient service, and found our hotel to be well-maintained and clean. Please accept our apologies for the missed ammenities in the room. I will be sure to share... More

St. Thomas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Clean, small rooms, comfortable beds, good service after a long wait in line. Usually long line up for check in. Seen many tired and upset people waiting to check in. Says 3.5 stars but I've had better rooms at La Quinta. Costs $14.00 to park. Would stay again only if I got the same $50.00 a night off Priceline and... More

Was this review helpful? Yes 1
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, We appreciate that you took the time to send us feedback regarding your recent stay at Crowne Plaza Toronto Airport Hotel. We truly appreciate your feedback, as it allows us to continually improve our services for all of our guests It is unfortunate that the size of the room left a negative impression. Please be advised that we... More

Barrie, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel whenever we travel whether overseas or South America since we live two hours away from airport. When we go to South America are flight always leaves at midnight so we can check in at 3, have a nap then shower, change and leave clothes in our car we drove down in since the car... More

Was this review helpful? Yes 1
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you so very much for sharing your feedback with us from your recent stay. We are absolutely ecstatic to read that we were able to accommodate all your needs. It is our main focus to exceed our guests expectations and make sure that they feel welcome and comfortable for the entire experience while staying at our hotel,... More

Auckland, New Zealand
Contributor
17 reviews 17 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here during Dec 2012 for a stopover in Toronto. It is located about 5 mins from the airport. A free shuttle was provided for pickup and drop-off. The hotel is good for a nights stay and the rooms are small. Necessary amenities are provided in the room. The airport is surrounded by some good eateries which you can... More

Was this review helpful? Yes 1
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for your feedback from your December stay with us. I am happy to read that you enjoyed your stay and found our location and services suitable for your needs. Thank you, once again, for sharing your comments with us. We look forward to your next stay with us! Elena Naryjnaia Front Office Manager More

Goderich, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Booked through a third party website. We called the day before to request two double beds. We were told they were not available, but that a request would be made for two double beds when we checked in. At the time of check in, there were still no double beds available. The hotel and parking lot seemed empty. So, we... More

Was this review helpful? Yes 1
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, I appreciate that you took the time to share your experience with us via this review. Let me first of all apologize for everything that made your stay with us such a negative experience. All your concerns have been brought to the attention of our Reservation Team. I want you to know that we take these remarks very... More

Rockhampton, Australia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived at the hotel stressed after a bit of a difficult taxi experience and showed our travel agent's voucher to the receptionist who was very quick to insist that we had no reservation and seemed to think there was no possibility that the hotel could have made a mistake. After some negotiation we agreed to pay (again) for the... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for sharing your feedback about your recent stay with us. It is important for us to hear your comments, specially when there is an opportunity for us to make changes to our service levels. I am very sorry that you encountered challenges whilechecking in. Rest assured though, that your review has been forwarded to the department... More

Senior Contributor
22 reviews 22 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

For the second time on our journey we checked into a Crowne Plaza and for the second time got less than the more we expect from these locations. Priority Club membership not acknowledged or upgraded on check-in, given a an a-joining room that had multiple people visiting from others rooms. 10 minutes into bed we knew we were never going... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for your review of our hotel. I am sorry to hear that other guests impacted your stay with us and you did not get the restful stay we normally provide. All guests and groups are welcome at Crowne Plaza Toronto Airport Hotel and we apologize that our efforts to manage this particular group was not successful.... More

Singapore
Top Contributor
63 reviews 63 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an average airport hotel, facilities and rooms look old but well-kept in neat, clean and good working condition. Hotel offers spacious rooms but without night curtain, thus felt “exposed” at night with room lights turned on. Offered free WIFI but of poor connectivity and speed. There are several restaurants nearby despite the deserted location. Hotel staffs are friendly... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you very much for staying with us recently, and for sharing your feedback after your visit. Your concerns are very important to us, as we are continually working toward providing the best experience possible for each of our guests. We are pleased that you found our staff friendly, but disappointed that you weren't as comfortable in our... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We only stayed 2 nights at Crowne and chose it largely because we had stayed at a similar rated IHG hotel in the USA. I literally can;t fault the property. Our room was large and lovely. The beds and pillows, oh my goodness they are amazingly good. Best I have had in a hotel. Included breakfast was also outstanding. I... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear guest, Thank you for staying with us at Crowne Plaza Toronto Airport hotel recently, and as well for sharing your feedback from your visit. We are absolutely delighted to see that you found it to be "5 Star" and had a memorable experience of breakfast. I will be sure to share you kind, complimentary comments for our staff. We... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

I stayed at the Crowne Plaza Toronto airport while in Canada with a children's performing arts group. The reservation and booking was handled by a travel agent, otherwise I don't think I would have stayed here. This hotel is strictly for business travelers staying a night or two, not for families, groups or those vacationing. I was quite disappointed. First... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for sharing your feedback about your recent stays with us. It is important for us to hear your comments, specially when there is an opportunity for us to make changes to our service levels. I am very sorry that you encountered challenges in your guest room but was happy to read about positive impression given to... More

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Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Reservation Options:
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Best Value Hotel in Toronto
Hotel Class
Official Description (provided by the hotel)
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
Number of rooms
489

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