Stayed here on business. Hotel is very clean. There is smoking level. Up to the 5th floor has been renovated. I stayed in an older room, still very clean and in great condition. Bathrooms are very small. Would stay again for business, not for pleasure. more

Spent one night here after a trip. We booked for 4 adults and we had to take a room with a pull out couch because they were all out of rooms with 2 beds. The next day as we were driving home my wife and i noticed that our legs were itchy, i had about 6 big red bites, my... more

This hotel has a great location and shuttle service from YYZ. The beds are some of the most comfortable I've ever slept in. The shuttle runs 24hrs every half an hour. They have great parking deals as well. The rooms are spacious and service is top notch. more

you book a non-smoking room & you will find several smokers on your floor---try complaining to upper management & they will inform you that they have no control over what there guests do & you will not be compensated for a smoke filled room or hallway more

Stayed at the Crowne Plaza for 2 weeks. It is very easy to find and very accessible to all areas of the city. Check in was fast and friendly. Included during our stay was a buffet breakfast daily. Food and service were very good. We had no complaints about much except for the noise from adjoining rooms whether it be... more

The hotel on a whole was reasonable. It was clean, the rooms, particularly the bathrooms were a little on the small side and given that it was close the the airport, noisy. This is great if you are travelling to or from the airport, however if you are looking to leave your vehicle be warned. This hotel boasts 24 hr... more

The rooms in this hotel are very nicely decorated. Flat screen tvs, best bed that I have slept on at a hotel, small but very nice bathroom, and very clean room. The staff was very courteous and we got our king bed that we requested before arriving and the price was ok. One big bonus is that there is a... more

David Jiu is one of the nicest receptionists around (mentioned in another review). Recognized me as a Royal Ambassador member and upgraded me to a spotless suite incl. free breakfast buffet. Bed, pillows were comfortable, tube tv's could be replaced by flat screens though. Breakfast buffet was top notch...nothing to complain about. The location of the hotel is ideal. Free... more

I reserved the hotel with hotwire and then got their info from that source (regular web reference) They said a continental breakfast was included but when we arrived they informed us because we booked with hotwire we could not receive it. I feel all guests should be treated the same. It left a bad taste! more