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Crowne Plaza Toronto Airport

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33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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628 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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4 of 5 stars Reviewed yesterday NEW via mobile

I booked my room through the Hoteltonight app and got an amazing deal. I called to confirm the reservation and the agent was very curt and unpleasant. However, upon arrival the staff was warm. I was given a room promptly and from the hallway to the hotel room, it smelled fresh and clean. I'm quite pleased with my accommodations.

Was this review helpful? Yes
Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Located near the airport....best location and staff in Toronto. The rooms are very clean and spacious. Frequent visitor to Toronto and it's the only hotel I wish to stay at. Great restaurants in walking distance or stunning if u had to much to drink. The food at the hotel I would avoid, with exception to the buffalo wings and 🍟.... More 

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Kingston
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Pleasant staff. Newly renovated rooms. Restaurants within walking distance with great food options. Gym is clean. Pool was quiet. Room service met my needs. Will stay here again in future. Close to airport to airplane noise... was there but expected.

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Cheltenham, United Kingdom
Level Contributor
427 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We upgraded to a room, with the Club Lounge. Given a bog standard room, this Club room smelt as if it had not been used for a week or more. This floor (2nd) is immediately above the restaurant /bars/ gym, so potentially very noisy. i requested and got a much better room on the top floor (11th). Nice view of... More 

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Sudbury, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I've stayed here a few times just visiting Toronto and while flying. It's perfectly off the highway and just down the road from airport long-term parking. Fine places to eat within walking distance and wonderful staff! I'll be back for sure!

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay with us. I am delighted to hear that you have continued to choose us for your lodging needs near the airport and that our staff makes it an enjoyable stay. We can't wait to welcome you back as a guest when you return to... More 

Poulsbo, Washington
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Our travel plans came to an abrupt haunt with the inefficiencies of Air Canada. We will given a voucher for the Crown Plaza for the night (along with 30 other displaced passengers) the rooms were very nice, Kureug-including decaf, was great. Very clean rooms and nice turn down service with complimentary items for relaxation-friendly staff.

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate you taking the time to review your recent stay with us. Despite the unfortunate reason for your visit, I am glad to hear that we were able to deliver a comfortable and welcoming stay. However you plan a trip to Toronto, we hope you choose to stay at the Crowne Plaza Toronto Airport again. Warm... More 

Halifax, Canada
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 1 week ago

Had to stay here as air Canada messed up my connection and I suppose you should be grateful for somewhere to sleep! However, this is a very tired hotel. Receptionist was just about as rude and unhelpful as you could imagine! Room was tired and bathroom awful! Most ancient shower head I have ever seen and no lighting over that... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It truly disheartens me to hear that you had such a poor experience during your visit. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided... More 

Barnegat, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had to do an overnight layover in Toronto and chose this hotel because it was close to the airport, Seems like many Air Crews use this hotel as well. Very nice lobby and staff were courteous and friendly. Room was nicely appointed, if not a bit dated. Problem with the room - it was near the elevator, and with the... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am happy to hear that you found the location of the hotel and the on-site facilities to your liking and the staff were courteous upon your arrival. I apologize for the noise due to neighbours and the location of your room. Hopefully on... More 

Surrey, Canada
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Used the Crowne Plaza for a 2 night stay in Toronto. I got a great rate on Hotwire (under $70) and wasn't sure what to expect. Here are my thoughts. 1. This is an older property that is fairly well maintained. Having said that my sink would not flow properly, and the door had a difficult time closing. The room... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. Based on your comments, your stay had room for improvements. Please be assured that the maintenance issues mentioned about the sink and door will be addressed with our Maintenance department and repairs will be made. There are other amenities offered at the hotel... More 

Montreal, Quebec, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well located with walking distance from many restaurants and decent gym/pool. Internet signal is poor (jumpy), some rooms are dated. The staff is accomodating. Expect to find arge groups (bus loads) and airline staff with variable schedules, slamming doors 24/7. I come here on business and do come back because of quality vs price paid, glassware not plastic cups, decent... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for your review on your recent stay with us. I am happy to hear that you continue to stay with us due to the reasonable pricing, washroom amenities, and accommodating staff. I am sorry to hear other guests have been disruptive during your stay and the internet has been less than reliable. Please be assured... More 

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