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Crowne Plaza Toronto Airport

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33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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Crowne Plaza Toronto Airport
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584 reviews from our community

Traveler rating
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    146
    67
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My flight was delayed and I spent a night at the hotel. Its true that the hotel is not extremely fancy, but it is nicely designed. The people at the reception were very helpful and fast. They were very flexible and considerate about my check out and let me use most of the facilities at the hotel also after check... More 

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Calgary, Alberta, Canada
Top Contributor
67 reviews 67 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

a little dated hotel. Very convenient coming from the Airport as it provides shuttle service.Carpet needs re-modelling.Still clean and comfortable bed. i have to crank up the fan to sleep better. Good thing is there are 2 restaurant/bar in the hotel itself. As well as walking distance restaurants to go to. staff are polite.

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Winnipeg, Manitoba
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We got stranded by WestJet in Toronto, and had to stay the night. They insisted that we stay at the Crowne with the voucher they provided. Lobby was nice and the hotel is clean. Our room had one queen bed that was very hard with no mattress topper at all. It sagged into the middle so we spent the night... More 

Was this review helpful? Yes 1
Orange County, CA
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I got an unscheduled stay here courtesy of Air Canada and overall this is not a bad place. In the lobby noticed they had a big banner saying Top 3 hotel for airport area by USA Today! I was looking at that and said to myself, if that is the case then the hotels around here are all dumps! (And... More 

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North Bay, Canada
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff were very courteous. Offered an upgrade to a well decorated and comfortable room. When asked for a cot we were told the rooms were too small to accomodate them. Not a problem, since this was not agreed upon when the reservation was made. The rooms were indeed very small, and had double beds instead of the queens usually found... More 

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St. Marys, Canada
Top Contributor
92 reviews 92 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this place through a Travel Zoo web special. We packed here for a week and then stayed here after a week in Mexico. Their shuttle leaves for Pearson every 30 minutes. Parking was no-hassle. We travelled during March Break and got back to Pearson at 11 PM. There was a wait for the shuttle and more passengers than... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate you taking the time to provide feedback on your recent stay with us. I am happy to hear that you took advantage of our Travelzoo promotion. I am glad the overall experience was pleasant from the comfortable rooms, the hassle-free parking and the kind customer service. It pleases me to know that this experience has... More 

Greece, NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed 2 nights, 1 on either end of a flight out of the country. Our rooms were very nice, contemporary, clean and comfortable. Our rooms were on the "Club floor", which was very quiet. There is also a lovely club lounge on that floor, where we were able to have coffee & a continental breakfast. We... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am more that delighted to hear that you had such a pleasant experience with us and that you enjoyed the perks staying on our Executive Floor. I am happy to hear that you will continue to choose us for your future lodging needs... More 

Strathroy, Canada
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Crowne for a park, sleep and fly before a vacation. Upgraded to a suite for our special occasion, comfortable and clean. Shuttle to the airport was great. Upon return, shuttle back took over 35 minutes to arrive, then was packed and people who had also been waiting had been left behind in the cold on the second... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We thank you for taking the time to provide feedback on your recent stay with us. I am happy to hear you were able to take advantage of one of our park, stay, and go packages. Your comments regarding more frequent shuttle services will definitely be considered especially during the colder seasons as we do not want... More 

Orillia, Canada
Top Contributor
75 reviews 75 reviews
20 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got a great deal on a Travelzoo voucher that included 15 nights parking, a nice renovated room and a 2 for 1 breakfast coupon. It also included shuttle service to and from the airport. We felt this was an amazing value and were pleased with all of the services mentioned. We did have a parking ticket on our vehicle... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We appreciate the positive feedback regarding your reservation and the services we provide. I am sorry you received a ticket on your vehicle during your departure but I would like to assure you that this has been looked after for you. We hope you... More 

Sudbury Ontario
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The stay was ok, i had forgotten my wallet with $300 in it. I had checked out of hotel and realised my wallet was left in the room on the bed. I called the hotel 1 hour after checkout and the housekeeping employee says no wallet was found. I specificaly remember seeing it on the bed when i was packing... More 

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Was this review helpful? Yes 3
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