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Crowne Plaza Toronto Airport

3.5 of 5
33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
Ranked #45 of 119 hotels in Toronto
4.0 of 5 stars 158 Reviews
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158 reviews from our community

What travelers say about this hotel
  • Shuttle service(6)
  • Ear plugs(4)
  • Flat screen TV(3)
  • Only complaint(3)
  • AIR CANADA(3)
Traveler rating
    43
    57
    38
    12
    8
Only show reviews for Family (21) | Couples (38) | Business (55)
Date Rating
Toronto
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 23, 2012 NEW

Just stayed in this hotel, May 2012. This hotel deserves more than a 3 but not a 4. No surprises and that's a good thing. You don't get perfection for this ranking but you should get cleanliness, fuctionality and respectful treatment--all of which you receive here in spades. What made this hotel appealing was its terrific value that was obtained... More

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Saskatchewan
Senior Contributor
40 reviews 40 reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 22, 2012 NEW

I travel through Pearson International up to a dozen times a year and have stayed at several hotels in the area of the airport. This is one of the best I have experienced. It's a short ride to the airport (10 mins?), there is a free shuttle available 24/7, every 30 mins. There are a half dozen good restaurants within... More

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Halifax, Canada
Top Contributor
50 reviews 50 reviews
Reviews in 36 cities Reviews in 36 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed May 20, 2012 NEW

I spent one night at the Crowne Plaza Toronto Airport last week and it was my first time staying at this particular airport hotel. It is definitely one of the older properties near the airport however I was offered a room on one of the newly renovated floors upon check-in which I appreciated. The room was adequate, clean and nicely... More

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Port Moody, Canada
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2012

Researched price, location and amenities and found Crowne Plaza the best for my recent business trip. The hotel's check in / out was great, cleaning staff friendly, and when I encountered a problem with the rooms TV it was quickly resolved. The parking was easy and rates acceptable. Also the exercise room was clean and equipment in good shape. More

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Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 11, 2012
2
people found this review helpful

My wife and I were put up here by air canada when we missed our connecting flight. I found typical "Toonto" attitude from the reception at check in. Not very friendly or courteous. This was the same for the shuttle drivers and restaurant. The waitress at breakfast asked "can I help you, do you have vouchers" as we helped ourself... More

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HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
May 14, 2012

Good Day "Seanbh", we have reached out to you privately in order to find out more about your stay and the service you received. We would like you to know that we take pride in our service and value any additional information you could provide as to what made your experience "average". Kind regards, Edwin More

Ottawa
Senior Contributor
33 reviews 33 reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 5, 2012

I stayed for one night and it was ok. It was one of the preferred hotels for a conference I was attending, so the shuttle made a difference. I arrived early evening and was checked in, but they had to change the credit card charge in the morning as someone else's was used for reservation and their computer access was... More

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HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
May 9, 2012

Dear "lid_9", thank you for your recent review. We would like to extend our sincere apologies that we weren't able to accommodate you in one of our modernized rooms in lieu of our high occupancy. We are happy that otherwise you had a satisfactory stay and hope that you continue to think of us on your next conference. Kind regards,... More

Mobile, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 4, 2012

Staff was great, room was very nice. We stayed for 7 days and had no problems. We requested a refrigerator and it was in the room before we could get our luggage to the room. Room was very clean. Window opened for fresh air if you want. Bathroom was large. Internet signal was good as we had 2 computers and... More

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HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
May 9, 2012

Dear "Westx", thank you for staying at Crowne Plaza Toronto Airport, we are very pleased to hear that you enjoyed your stay with us so thoroughly and look forward to your returning in the future. Kind regards, Edwin Marroquín More

Delta, BC
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 29, 2012
2
people found this review helpful

My wife and I spent a night here after my business trip. I must admit that the primary motivator was that it was on Priority Club's "Points Break" list meaning the points needed were 1/5th the normal amount. Hard to pass up that deal. Considering this made the hotel almost free I will try to write this review as if... More

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HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
May 3, 2012

Dear "AA_Delta", your comments have been shared with our leadership team for review. Thank you for taking the time to share these observations with us so that we can take appropriate steps to exceed our guests' expectation. Yours in service, Edwin Marroquín More

Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 26, 2012

Hotel is nice, rooms are a little dated but have decent size bathrooms. Make sure if you are a priority club member (platinum) that you remind them about the free upgrade entitlement as they tried to charge me. Hotel is surrounded by great restaurants that are all in walking distance. More

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See 2 more reviews by Seanatis for Toronto
Calgary, Alberta, Canada
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 25, 2012

Clean, modern hotel. Lots of amenities nearby. Good breakfast buffet. Quick access to airport. Room was quite small. The paint peeling from the shower ceiling seemed inconsistent with the rest of the property. More

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HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
April 26, 2012

Good day "BNRobb" thank you for taking the time to review our hotel and thank you for your observations. We have reached out to you privately in order to ascertain which room you stayed in so that we may address this concern. You are correct that this discrepancy is inconsistent with the rest of the hotel. Kind regards, Edwin Marroquín More

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Additional Information about Crowne Plaza Toronto Airport

  • Crowne Plaza Toronto
  • Park Plaza Toronto Airport
Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Price Range: $

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Crowne Plaza Toronto Airport
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