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Crowne Plaza Toronto Airport

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33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
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Crowne Plaza Toronto Airport
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572 reviews from our community

Traveler rating
    125
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    141
    65
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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  • All months
    (572)
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    (134)
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    (141)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

We checked in March 26th and noticed the room was cold. We turned up the heat and went to bed. We called maintenance the next afternoon and had to switch rooms. The heat did not work. On the 29th the fire alarm went off just after midnight and the speakers blared until after one am.

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Toronto
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

To start, I made an error on a travelzoo voucher and had the incorrect date on the voucher so the hotel didn't have to honour it. Travelzoo would do nothing for me. Crowne Plaza, sales admin, Jennifer came to my rescue honoured the voucher and send me an email confirmation. So extremely helpful and pleasant. Hotel is very clean, front... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am so pleased to hear that the service you received not only met your expectations but exceeded them. That, along with the services the Crowne Plaza Toronto Airport Hotel offers, we are happy to hear you had an enjoyable experience. We hope you... More 

London England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a rather dreary looking, functional hotel that is fine if you need to stay at the airport. I remember brown as the predominate colour. The check-in staff were friendly and efficient and the airport shuttle ran to schedule -- but beware it only runs twice an hour. On the night we stayed the bar was dead without any... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am happy to hear that your overall stay was pleasant. Your comments regarding the décor of the hotel and the rooms will definitely be noted and passed onto our leadership team. We hope to have an opportunity to welcome you back as a... More 

Thornhill, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were able to snag a 15-day plus one night deal that was not only better than any other parking rates, but had the option of staying before your flight or after. Since our flight got in around midnight, we took the latter option and loved it!

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate your feedback regarding your stay with us at the Crowne Plaza Toronto Airport Hotel. I am happy to hear that you found your stay of value and that it was convenient for your travel situation. We hope you choose to stay with us for your future travel needs. Warm regards, Julie Pham Guest Services Manager More 

Toronto
Top Contributor
132 reviews 132 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I stayed here for one night before an early flight out of Pearson the next morning. Got the travelzoo offer for $99/nt with 2 weeks of parking. The parking alone made it worth it. When we arrived the parking lot was jammed with cars filling any empty piece of pavement. I'm assuming they sold a lot of... More 

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HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate you taking the time to provide feedback on your recent stay with us. I am happy to hear that you were able to take advantage of one of our park, stay, and go packages and that you found it of value. Your positive comments regarding the comfort of the room, the timely shuttle service, and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night after a cancelled flight. Room was very clean. Had everything I needed except for a sowing kit. As I arrived late, was too tired to ask the front desk for one. The fitness room is very clean and has a variety of cardiovascular machines and free weights. Breakfast was plentiful. Had the buffet. Good selection... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am delighted to see all the positive comments regarding our 24-hour fitness centre, meal options in the restaurant, and the prompt and efficient complimentary shuttle service to the airport. We would be more than happy to welcome you back as a guest in... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First off, the bar staff were rarely at the bar to serve. They would disappear for long periods of time. If the staff were at the bar they attitude was inattentive or appeared rude and they seemed to ignore the customers and not be bothered to refresh their drinks. Many of them found it difficult to speak the local language... More 

Was this review helpful? Yes 2
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, I appreciate that you took the time to share your experience with us via this review. Let me first of all apologize for everything that made your stay with us such a negative experience. All your concerns have been brought to the attention of our management team and will be discussed with the respective department heads. If possible,... More 

ontario
Top Contributor
53 reviews 53 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived at well after 1:30 am in a snowy Toronto after 2 weeks in Florida. The transportation from the airport to the hotel is free via their shuttle and it stops at the airport every 30 minutes. The shuttle was a welcome sight after a long and late plane ride. We were welcomed to the hotel by an efficient... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am happy to hear that you enjoyed our complimentary shuttle service to and from the airport, the relaxing beds, and the efficiency and friendliness from the staff. More so, I am delighted to know that you will be returning as our guest for... More 

Newfoundland and Labrador, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for one night on Feb. 21st before flying out of Pearson airport in Toronto for a 10 day getaway. The room was nice and clean and the bed was comfy. We took the shuttle early the next morning to the airport which takes about 10-15 minutes. It's best to go down to the lobby... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am pleased to hear you had a pleasant overall experience with the front desk and check in and the comfortable rooms. We hope to welcome you back as a guest in the near future. Warm regards, Julie Pham Guest Services Manager More 

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

People need to now the truth about this hotel. There is not sufficient security as our truck was stolen while we were away on vacation and trusted our truck would be reasonably watched during our absence. This was not the case. We immediately questioned management why they towed our truck (thinking this was only logical reason our truck was not... More 

Was this review helpful? Yes 6
IHGCare, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Juliefairbairn, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

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