We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Toronto Airport

3.5 of 5 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Hotel website
Hotel deals
Special Offer
Save 20%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Toronto Airport
Professional photos View all
Browse nearby
Crowne Plaza Toronto Airport
Write a Review

560 reviews from our community

Traveler rating
    122
    196
    139
    64
    39
See reviews for
91
150
77
159
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (560)
  • Mar-May only
    (122)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (155)
  • Dec-Feb only
    (142)
All months
Lindsay, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We stayed on the 18th of February. Used the Stay, Park and Go service only to find the Denali truck we traveled with STOLEN from the lot on our return. The police suggest this is a COMMON occurrence! That it was probably stolen before we got on our plane! I'm suggesting someone from the "inside" it tipping off the criminals.... More 

Was this review helpful? Yes 5
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for posting this review and for giving us the opportunity to respond. We are truly sorry that your vehicle was taken from our parking garage during your absence. In the last few years, hotels in the airport area have seen an increase in vehicle theft. At Crowne Plaza Toronto Airport Hotel, we have been working... More 

Toronto, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Before staying at this hell hole of a hotel make sure you have sufficient insurance to cover your vehicle....which could very easily not be waiting for you on your return.. This is a common occurrence according to not only the police..but also to the hotel staff as well....and yet they take no responsibility and are in fact down right rude.... More 

Was this review helpful? Yes 6
Winnipeg, Canada
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We found that the hotel was clean and rooms were always neat and clean. Staff was friendly and there is a free shuttle from the airport. On the flip side the hotel needs some work, as the elevators, hallways and rooms are dated and not up to other Crowne Plaza's I've stayed at. The restaurant in the lobby called La... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am happy to hear that we met your standards for cleanliness of the rooms and friendliness of the staff. Your comments regarding updates to our common areas will definitely be taken into consideration and passed onto our Leadership Team. We hope you choose... More 

ontario
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

So like the title says, my girlfriend and I stayed here one night before flying out the next day from Pearson airport in Toronto.. I managed to book a great deal ($99.00) through a third party which included parking for up to 15 days and a free shuttle to and from the airport. Parking is outside next to the hotel.... More 

Was this review helpful? Yes 2
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, I appreciate you taking the time to review your recent stay with us. I am glad to hear that you were able to take advantage of one of our park, stay and go packages and that you found it of value. Beyond that, I am delighted to know you found the amenities in the room useful, the... More 

Hannon
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed there for 1 night and parked our car there for a week. It was great deal!!!!!! Room was really nice, the beds were super comfortable. My only beef was it was a pretty small room. We were family of four and we had 2 double beds to share. I asked if they had anything else but unfortunately they... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are glad to hear that you found your stay with us of value and that the beds were comfortable. I am sorry to here we were not able to accommodate you in one of our larger rooms so hopefully on your next visit... More 

Region of Waterloo, Canada
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Found an awesome deal online for $99 for overnight stay and parking for 15 days. This was perfect for our needs, and definitely the best deal in the area that we could find. Not typically a Crown Plaza fan as I find them outdated and dirty, but this hotel seemed to have standards which was a refreshing change. Also, the... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am happy to hear that you were able to take advantage of one of our park, stay and go packages and that you found it of value. More so, I am delighted to know that the Crowne Plaza Toronto Airport Hotel was able... More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My boyfriend and I decided to take a trip out to Toronto from Ottawa for a nice Valentine’s weekend getaway. I will start by saying I am not high maintenance or a picky little princess and I know some certainly may think when reading these reviews. I am an average person who works and still saves up to go away... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Brandy V, Thank you for bringing this to our attention. We are truly sorry for falling short of your expectations, particularly with the room accommodations on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you... More 

Barrie, ON
Top Contributor
84 reviews 84 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am writing individual reviews for two stays in February, just over a week apart. Stay #1- check in Feb 5 I arrived at the hotel at 9 pm. After waiting in line, I was told my stay had been cancelled. I gave them my confirmation number, respelled my name. No reservation. The hotel sent confirmation by email, but I... More 

Was this review helpful? Yes 2
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for your feedback on your recent stay with us. Based on your candid review, I can see that your overall experience was not a pleasant one and for that I am truly sorry. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the only thing i did not like was the 20d charge per parking per night 1 night stay . if your going to pay over 100d us$ per night they should be free parking at any airport area hotel its is your 3.5 star hotel service is good lounge is ok nice clean room beds king size always .

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. Regarding your comments about the parking charge, The Crowne Plaza Airport Hotel does offer room rates that include parking for your stay. I am glad to hear that you enjoyed the cleanliness of the rooms and the good service in the lounge. We hope... More 

Sudbury, Canada
Top Contributor
79 reviews 79 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My partner and I recently stayed at the Crowne Plaza during a layover between flights at Pearson. We waited about 20 minutes outside for the shuttle; apparently we had just missed the previous one. The lobby is welcoming and large, and the attached restaurant (food and service) was mediocre at best. Our room was also average -- having not been... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate you taking the time to write a review on your recent stay with us. I am sorry to hear that our guest rooms did not meet your lodging expectations. With regards to the bed, our hotel does offer rooms with beds with different firmness levels and I am sorry this was not communicated to you... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Toronto Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Priceline, Travelocity, Cheap Tickets, Hotels.com, Hotwire, Despegar.com, Agoda, Odigeo, EasyToBook, TripOnline SA and Tingo so you can book your Crowne Plaza Toronto Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport
Hotel Style:
#13 Best Value Hotel in Toronto

111 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (73)
Viewed
Room/suite (34)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Bathroom (15)
Viewed
Dining (2)
Viewed
View from room (2)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (7)
Viewed
Hotel & grounds (6)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay