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All 141 Toronto hotels

Crowne Plaza Toronto Airport

3.5 of 5 Hotel   |   33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Ranked #78 of 141 hotels in Toronto
A recent review
3 of 5 stars reviewed 1 week ago
Laura V Wasaga Beach, Ontario, Canada
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402 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Chilliwack, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

When you first enter the hotel you are bombarded by the stench of stale cigarette smoke as they let people smoke in front lobby outside the sliding doors. You then come in to an unattractive lobby with dirty carpet. We were exhausted from our flight and asked for a quite room. We had the worst night in a hotel ever.... More

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HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for your review of our hotel. Let me first of all apologize for everything that made your stay with us such a negative experience. Please know that your feedback is important to us as it helps us identify areas of opportunity! Your comments have been forwarded to the managers concerned and we will ensure that your... More

Wasaga Beach, Ontario, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

My husband and I used this hotel in December, 2013 and again last week (April, 2014). Both times we were stuck at the airport after a long day of travelling waiting for the shuttle to come and get us to take us to our car, which was parked at the hotel. This latest time we waited almost an hour and... More

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HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for posting a review following your recent visit. I am very sorry that you faced several challenges regarding shuttle service but I appreciate that you pointed these out so that corrective action can be taken. Your message has been forwarded to the managers concerned who will investigate further and address your concerns with their teams. Please... More

Suva, Fiji
1 review
2 of 5 stars Reviewed 1 week ago

Avoid this hotel. Very noisy hotel. I asked for a quiet room, but was put on the third floor with lots of banging doors and voices at all hours through the night. I began to imagine I was in a hotel that rents by the hour. Finally stepped out my door at 2 a.m. to ask the tall white man... More

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HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for taking the time to post a review and for pointing out areas of opportunity. It is important for us to hear from our guests so that existing concerns can be addressed and corrected. I am very sorry that you never reported about the noise issues on the floor, so our security team never got a... More

Newmarket, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed Feb 28/14 Reviews had this location as a 'middle of the road' hotel with little or no parking but we would disagree. Parking turned out to be a hoax and with very little patience on a Friday night at rush hour and with scepticism we parked in less than 5 minutes. I cruised the lot and sure enough there... More

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HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for posting a review and for awarding our hotel 5 stars! This is greatly appreciated. I am happy to read that you had an enjoyable stay with us and our facilities and services, such as shuttle and extended parking, suited your needs. It was a pleasure having you with us and we look forward to welcoming... More

Waterloo, Canada
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean, with helpful staff, and accommodating. We had a Travelzoo voucher for $85.00 for a room, a full breakfast and parking for 2 weeks . This was great value over the usual rate. When I checked for next Nov. the rate was $120.00 for one week parking and room. I'm not sure if that included breakfast.. The... More

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HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, We hope you had a great time while on vacation! Thank you for posting feedback of your recent visit with us. Your comments are important to us and I appreciate that you took the time to share them. I am pleased to hear that our hotel met your expectations in terms of guest rooms and parking. It was... More

Beamsville, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on a online purchase by a secondary supplier....this voucher included parking and breakfast and the overnight stay...... no issues at all with finding parking, Front Desk staff could have been a bit more courteous, ....smiled more, given more info of what was available in hotel and surrounding area...etc... our room was very nice, all we needed for... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for posting a review following your recent visit to our hotel. The time you have taken to provide specific details of your stay is appreciated. I can assure you that we continually gather and review comments and utilize them in how to best modify practices/procedures and identify product deficiencies and opportunities. Your feedback has been discussed... More

Peterborough, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed overnight and parked while away on vacation. Room was very nice....airport shuttle was great and parking was not a problem. Pick up on return was fast as well. The price was amazing and staff very accommodating. Would definitely stay here again.

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for providing feedback of your recent visit to our hotel. I am pleased to hear that you enjoyed your stay and that check-in, your room, and our airport shuttle service met your expectations. We appreciate that you stayed with us and look forward to welcoming you soon again at Crowne Plaza Toronto Airport Hotel. Elena Naryjnaia... More

ONTARIO
Contributor
17 reviews 17 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here as a Park and Fly package before our trip and again on our return. Front desk staff were very friendly and quick. We checked back in on our return late at night and Kendle had a laugh when I told him his name tag was on upside down. Rooms were very clean and modern. Beds very comfortable.... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you so much for your feedback! Great to read that that you had an enjoyable stay and that you found our facilities and services, such as extended parking and shuttle, as well as our pool and hottub suitable for your needs. Our team and I hope that you will visit us again when you are in our... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed one night and parked for one week using a Travelzoo deal for $85 which included breakfast. Airport shuttle was great on the way to the airport, however, when we got back we had to wait over an hour even after calling. Since we were travelling with an infant, we had requested a larger room but were told we would... More

Was this review helpful? Yes
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for providing feedback of your recent stay at our hotel. Your comments help us to maintain our standards while in the same time identifying areas of opportunity. As you have correctly pointed out on some days when the occupancy is high, it's very difficult to offer complimentaryt upgrades. Moreover, I must apologize for delay in pick-up... More

London, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed one night, parked, and flew out in morning for a week. Front desk staff excellent, rooms great, and restaurant very comfortable. Would definitely recommend. Great parking. Also sister in law had broken leg, couldn't get in shuttle, free cab provided to make it easier for her.

Was this review helpful? Yes 2
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Thank you very much for this wonderful review of our hotel! Great to read that you enjoyed your stay and were impressed with our services, particularly our restaurant. I am also very pleased that we were able to assist your sister in low providing her transportation to the airport. Your message has been shared with our Front Office team and... More

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Additional Information about Crowne Plaza Toronto Airport

Also Known As:
Crowne Plaza Toronto Airport Hotel
Crowne Plaza Toronto Airport Hotel Toronto
Crowne Plaza Toronto
Park Plaza Toronto Airport
Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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