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Crowne Plaza Toronto Airport

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33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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1 room 1 guest
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Crowne Plaza Toronto Airport
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657 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is slightly further out than its competitors but no more than 20 minutes depending on traffic. The good news is the shuttle is every half hour. It is high end for an airport hotel with all that you would expect as well as being very clean and excellent service There are some good chain restaurants nearby. The only... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am glad the guest room met your standard of cleanliness and you received friendly service. We know there are many choices for lodging near the airport and I am happy to know you chose to stay with us. We look forward to welcoming... More 

California
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I needed a place near the airport for a quick getaway. Free shuttle was on time and efficient. Check in and desk staff were wonderful. I'm talking to YOU, Camesha, Anu and Krystine! Very comfortable room, nice bed, super quiet - you'd never know there was an airport so close. The only drawback - the bathroom. It's almost like they... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It brings me great joy to hear that our front desk agents Camesha, Anu, and Krystine created a welcoming and enjoyable stay. They we will definitely be praised and recognized for providing such great customer service. I am sorry to hear the size of... More 

Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Good hotel location with airport shuttle scheduled every 30 minutes. Staff seems friendly and accommodating to my needs. Complimentary upgrade to a suite provided, had to wait for room, as I arrived earlier than previously anticipated. Well worth the wait, with the exception of the Lobby waiting area, wasn't air conditioned. Internet worked well in lobby as well as room.... More 

Was this review helpful? Yes
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, We appreciate you taking the time to provide feedback on your recent stay with us. I am delighted to hear that we were able to accommodate you with a complimentary upgrade and the services such as the shuttle and WIFI were reliable during your stay. We hope to have an opportunity to welcome you back in the... More 

Baltimore
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff checked in a mob of stranded travelers very quickly. Not islet was stopped next am and a plumber showed up in 15 mins! Nice room, avg hotel breakfast buffet Problem was the toilet. In a very cramped place, too smal to wipe oneself. And I'm 6'2" and I could not reach to toilet paper! The designer shld be made... More 

Was this review helpful? Yes
HotelMGT, Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for rating Crowne Plaza Toronto Airport 4 stars! We are pleased that you had a good stay with us aside from one major problem. We will be sure to share your feedback with the rest of our management team. Aside from this issue, we are happy that our staff were able to check you in... More 

Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Very pure service and dirty rooms , I booked two rooms for 4 nights and I left after first night front desk staff not welcoming , rooms dirty and fully dusty I not recommend this hotel , even not as a motel ,

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for providing feedback on your recent stay with us. It truly disheartens me to hear that we did not meet your standard of cleanliness and the service staff did not provide welcoming and hospitable service. This is not the type of impression we wish to make with any of our guests. If you so wish... More 

Vancouver, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were there on December 28th, 2014, and it was very noisy. I understand the hotel has no control over the types of guests who check in, but I have never experienced this level of noise before. The internet was also down when we arrived at about 2:30 p.m. , but started working shortly after for about 45 minutes to... More 

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am sorry to hear that the other guests of the hotel were disruptive and the WIFI connection was not reliable. Please be assured that we have not had such an incident with the WIFI since. Despite these inconveniences, I am happy to know... More 

Dublin, Ireland
Level Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 3 weeks ago

There is a shuttle that runs from the airport to the hotel, you are being advised to call ahead to arrange pickup which I did as I was coming in around 11:30pm I was adobes to go to area s5 outside terminal 1, I did was waiting at said area but the bus stopped outside s3 spot which I didn't... More 

Was this review helpful? Yes 2
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am disheartened to hear that you had an unpleasant experience from the beginning of your visit. I truly apologize for the wait at the airport for the shuttle and the lack of hospitality received from our front desk agent and shuttle driver. With... More 

toronto
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms were surprisingly nice, above average for an airport hotel. The transfer was very good - the shuttle driver was excellent (his name was Cos) and very helpful about the local amenities in the area. Front desk staff was efficient. The restaurant was above average. Room service was surprisingly good. Nice stay for a short lay over.

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that you had positive and efficient services provided to you. Cos will be happy to know that you were pleased with his services. We hope that you choose to lodge with us for any future travels to Toronto. Warm... More 

united states
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Check-in and check-out was quick. The room was clean and had everything I needed for a short stay. Free airport shuttle runs every hour on the half hour. It was a great hotel for the price. No complaints.

Was this review helpful? Yes 1
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for your feedback on your recent stay with us. I am glad to hear that we met your travel and lodging needs during your visit. We hope you choose to stay at the Crowne Plaza Toronto Airport for your future travel needs. Warm regards, Julie Pham Guest Services Manager More 

Dublin, Ireland
Level Contributor
260 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 353 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a night after an Air Canada flight connection miss and I have to say I found it to be a very, very comfortable place. it is clean, secure, has an decent bar and restaurant and helpful staff. The wifi is good and there is a shuttle to the airport. There are a good few eating options... More 

Was this review helpful? Yes 2
HotelMGT, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that despite the circumstances of your visit, we were able to offer comfortable, clean, and inviting accommodations. However you choose to plan a trip to Toronto, we hope to invite you back here at the Crowne Plaza Toronto Airport.... More 

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Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
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