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BEST WESTERN Primrose Hotel Toronto Downtown

2.5 of 5
111 Carlton Street, Toronto, Ontario M5B 2G3, Canada
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BEST WESTERN Primrose Hotel Toronto Downtown
Ranked #59 of 119 hotels in Toronto
4.0 of 5 stars 341 Reviews
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341 reviews from our community

What travelers say about this hotel
  • Tim Hortons(4)
  • Parking garage(4)
  • Very good(3)
  • Internet access(3)
  • Would definitely stay(3)
  • Few blocks(3)
  • Cn tower(3)
Traveler rating
    98
    82
    76
    42
    43
Only show reviews for Family (50) | Couples (69) | Business (78)
Date Rating
Kitchener, Canada
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 25, 2012
1
person found this review helpful

There are several good things about this hotel, and maybe I've just been too used to luxury I can't afford, but I doubt I'd stay here again. The room was a decent size, but the decor was a little dated, and the bathroom just average. The parking garage was tiny! It was a challenge to negotiate since both driving space... More

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See 4 more reviews by KarenKitten for Toronto
Guest Services, Guest Relations Manager at BEST WESTERN Primrose Hotel Toronto Downtown, responded to this review
April 26, 2012

Hello, and thank-you for your feedback ! While we do strive to meet the a decor appeal for all tastes, we also understand that every guest appreciates different aspects of design. Our latest lobby upgrades which are ** Ultra-Contemporary ** in decor are soon to be profiled in various media venues on-line. Please do look out for them! It is... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 23, 2012

Excellent for budget travellers who must stay in the heart of downtown Toronto. The location is great; we could walk to most places. This hotel is aged, but you can tell they're making an effort to keep it looking presentable. For example, the lobby furniture was new. The room was more spacious than I expected, clean and fresh smelling. The... More

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See 2 more reviews by Jetlagmom for Toronto
Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed April 22, 2012

We booked three rooms for a group of us. We literally slept in the rooms and that was it. The room price was average for a downtown Toronto hotel room. Parking was $23 and I am glad I had the smaller truck because I don't think my big truck would have fit in the parking garage! The front desk staff... More

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See 3 more reviews by armeegurl for Toronto
Mineola, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 19, 2012
1
person found this review helpful

My son and I were extremely pleased with our recent stay at the Primrose Hotel. We came down for the Blue Jay game home opener and found the hotel online. The price was within our budget and we were given a room on the 20th floor which had 2 queen beds. Thought the room was lovely. The furniture was new... More

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Guest Services, Guest Relations Manager at BEST WESTERN Primrose Hotel Toronto Downtown, responded to this review
April 20, 2012

Hello, and thank-you so much for taking the time to comment and give us your positive feedback. Just as happy to hear that you had a great time in Toronto and seeing the Blue Jays play! We look forward to your return! More

Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2012
1
person found this review helpful

As a frequent traveler to Toronto, this is not my first time at this hotel, as I often stay here because their rates are very reasonable compared to the rest of the city. This was my first trip back since January and they have been doing lots of work. The rooms look incredible and there is a whole new room... More

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Guest Services, Guest Relations Manager at BEST WESTERN Primrose Hotel Toronto Downtown, responded to this review
April 20, 2012

Hello, and thanks so much for the kind words! It's great to hear that our loyal customers like to see the improvements we put forward. There's more to come! There always is! Look forward to your return. More

Port Hope, Ontario, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 17, 2012
1
person found this review helpful

My sister a friend and I booked a MONTH in advance to stay one night on the 10th as we had a concert. We got to the hotel and discovered we had to pay $23 in parking, which was not mentioned on their website when I booked. We were put on the 22ND floor, only to discover there was construction... More

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See 2 more reviews by Rose W for Toronto
Guest Services, Guest Relations Manager at BEST WESTERN Primrose Hotel Toronto Downtown, responded to this review
April 18, 2012

Hello, and thank-you for the feedback. It's unfortunate we were unable to meet, and, more importantly exceed your product and service expectations. We do understand that your preference was for a room with two queen size beds. Unfortunately at time of arrival we were not able to meet your preference. We do apologize for this. Charges for parking are detailed... More

Osnabruck, Germany
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 16, 2012

Visit to Toronto was fantastic. Came for the Jay’s home opener and chose the hotel because it was close to the Roger’s Centre as it was 2 blocks from the subway. The price was great and cheaper than most hotels. Rooms are amazing. Obviously new furniture in the room as there wasn’t a scratch on it and is very clean.... More

Was this review helpful? Yes
Guest Services, Guest Relations Manager at BEST WESTERN Primrose Hotel Toronto Downtown, responded to this review
April 18, 2012

Hello and thank-you so much for the positive feedback! From your profile location, I'm thinking you were with the international group on the baseball tour. We all had a great time hosting your group and look forward to your return! Glad you enjoyed the home opener. It's looking like we're in for a great baseball season here in Toronto. Again,... More

Wichita, Kansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2012

We had a weekend away from the kids and stayed at the Primrose Hotel. Was very impressed with everything. We didn’t want to stay in a really fancy hotel as we decided to save the money and spend it on nice meals and shopping instead. We were very happy with the hotel. The service was amazing (they even called us... More

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Guest Services, Guest Relations Manager at BEST WESTERN Primrose Hotel Toronto Downtown, responded to this review
April 18, 2012

Thank-you for the kind words towards our hotel and service! We're so happy you picked Toronto to spend a weekend, and even more pleased that you choose us to stay with! Great to hear that all was enjoyed. We look forward to your return! More

Feltham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 11, 2012
4
people found this review helpful

Recently we stayed at the Primrose Hotel. Here are my thoughts in a nutshell Pros Location is great – able to walk everywhere Staff – everyone I met was very friendly and helpful Rooms – really large, and looks like they have been recently renovated (also noted by the amount of trades people working in areas of the hotel) Internet... More

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Tinley Park, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2012
2
people found this review helpful

My daughter and I decided to spend a weekend away and chose the Primrose Hotel as it was close to the shopping areas. We were happy with our decision as we were able to walk to the Eaton Centre which was about 10minutes away and the Yorkville area which was about a 15 minute walk. The hotel was also close... More

Was this review helpful? Yes
Guest Services, Guest Relations Manager at BEST WESTERN Primrose Hotel Toronto Downtown, responded to this review
April 6, 2012

Thanks very much for the positive feedback! We're most happy that you enjoyed your stay and look forward to your return! PS. Next time check out the new Loblaws which has opened up across the street within the world famous Maple Leaf Gardens. It's much more than a food experience! More

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Additional Information about BEST WESTERN Primrose Hotel Toronto Downtown

  • Toronto Best Western
  • Best Western Toronto
Address: 111 Carlton Street, Toronto, Ontario M5B 2G3, Canada
Price Range: $$

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BEST WESTERN Primrose Hotel Toronto Downtown
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