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Holiday Inn Toronto Airport East

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600 Dixon Rd, Toronto, Ontario M9W 1J1, Canada (Formerly The Toronto Airport Hotel)
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Holiday Inn Toronto Airport East
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Holiday Inn Toronto Airport East
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243 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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San Francisco, California
Level Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Located near the airport this hot so cheap Hotel offers a free airport shuttle. The shuttle is shared with other Hotels and takes a while for you to get to your Hotel especially late at night when the frequency is not that great and the number of passengers were quite a lot. Might not be the case all the time... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear atabh Thanks for reviewing our hotel. We are happy that you found our staff helpful and courteous. We like to think that our lobby has a welcoming modern day style. Our shuttle bus runs every 30 mins from 4 am - 11 pm and every 45 mins after that which stops the buses from being too full most of... More 

Findlay, Ohio
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Not friendly at all. Restaurant is just a over priced Perkins. Paying for parking is a rip off as this is far from being a downtown location where it would be expected. Pool is too small and almost as warm as a hot tub so not refreshing at all. Gift shop is a joke a closet down a long hall.... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear: Onsabbatical_10 We would like the opportunity to discuss any problems you may have experienced at the hotel. You can call the Front Desk Manager at 416-240-7511. Paid parking is common in this area with the surrounding hotels, due to the proximity to the airport. However, we would like you to stay with us again, and would like the opportunity... More 

montreal
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel in the afternoon on a weekday. There was nobody at reception at all. We waited for about 15 minutes and a man finally showed up ( the receptionist), looking visibly annoyed for having to do his job. He was mumbling and had an incredibly thick accent, we could not understand a word he was saying,... More 

Was this review helpful? Yes 1
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear: brindusa77 Thank you for taking the time to review our hotel. We would like the opportunity to speak with you. If you find the time, you can contact the front desk manager by calling the hotel at 416-240-7511. We look forward to hearing from you. Thank you. More 

Guelph, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel through itravel2000 for a stopover and parking because our flight was very early in the morning. The room was very clean, spacious and comfortable, beds were great. We had 2 issues with our stay. #1. there is nowhere to get a coffee very early in the morning. Perkins is closed and there is no coffee in... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear: vstrom_mama The package you booked is a popular one, including parking as you described. We were pleased to read that you found the room was very clean, spacious and comfortable, and that the beds were great. We were disappointed to read that the in room coffee was not of satisfaction to you. Our Perkins restaurant does open at 6:00... More 

Brockville, Ontario, Canada
Level Contributor
15 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We booked through Priceline - that usually means we get the worst room close to elevators. However, reception was lovely. She offered us a king, instead of two doubles and put us at end of a hall where it would be quiet. Thanks so much! Breakfast and parking were offered at $45 - brfst would have been $20 each and... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear: Emily C We do try to treat all of our guests equally, regardless of your booking method. We are glad that on this occasion, we were able to meet your expectations, and that you were impressed. We hope that you can stay with us again in the future. More 

Rochester, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was comfortable and very nice. Great rate and location if you want to park your car while vacationing and flying out of Toronto. Lots of parking and easy, reliable shuttle service. Coffee maker in the rooms. Good wifi included. You can hear some noise from outside, but you are not there for a long term stay, so no big... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear: ConesusGirl Thank you for your kind comments on our hotel. It is nice to see that you feel you got good value for your money, and that you made use of our parking package, and complimentary shuttle service. We welcome you to stay again in the future. More 

4 of 5 stars Reviewed 4 weeks ago

We booked park,sleep and fly via iTravel2000, and when we arrived I was greeted by a wondful lady at the front desk. She asked if 1st floor was ok ( nice to be asked ) and looked up the shuttle schedule for us. The room is large..two queen beds, comfortable and clean. Great sheets. Bathroom was clean as well. Can... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear: Danielle G First, we would like to thank you for choosing to stay with us. The parking package you booked is very popular, and we are glad that it served your needs. We do agree that we are lucky to have spacious rooms, and are pleased that is was comfortable for you. We do welcome you to stay again... More 

Ont, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our second stay at this hotel very clean and extremely comfortable beds.We arrived at 2am very tired the gentleman at the front desk automatically told us we where booked in on 5th floor but if we would prefer ground level along the hall not a problem and offered us late checkout awesome service.We will be back and recommend... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear: annemcont We are happy to hear that you returned a second time to our hotel. Thank you for noticing the work of our employees to keep the hotel clean, and it is important to us that you found the room to be comfortable. We were especially proud to read about our employee that helped you upon arrival at the... More 

Buffalo, New York
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Sorry but we reserved many times a room just a bit further up the road at the Holiday Inn Pearson. The reservation clerk got it wrong and this time we showed up there (driving from Buffalo, NY) at 6:05 pm, then got sent to this rinky-dink joint down the street because they could only have changed it up until 6:00... More 

Was this review helpful? Yes 1
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear Mike G We always are happy to feedback from our guests. Its unfortunate that you had to move from another hotel however we appreciate your business and hope that you will stay with us in the future. More 

Brampton, Canada
5 of 5 stars Reviewed 4 weeks ago

The staff went above and beyond to cater to our every need and ensure we had the best stay possible. The bed was very comfortable. It was like sleeping on a cloud. The room and the hallways had a fresh scent. The room itself was quite spacious and clean. The only sounds heard were the faint sound of the air... More 

Was this review helpful? Yes
Melissa D, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear wdstephens Thank you for staying with us. We are always happy to hear that our staff were friendly and accommodating. Our beds and pillows are newer and were glad that you found them comfortable. Were also glad to hear that you got to enjoy our attached Perkins restaurant and that you found it your liking. We would be grateful... More 

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