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All 142 Toronto hotels

Holiday Inn Toronto Airport East

3.0 of 5 Hotel   |   600 Dixon Rd, Toronto, Ontario M9W 1J1, Canada (Formerly The Toronto Airport Hotel)
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67%
Ranked #55 of 142 Hotels in Toronto
A recent review
5 of 5 stars reviewed 2 weeks ago
KADOttawa Ottawa
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184 reviews from our community

Traveler rating
    58
    65
    43
    13
    5
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45
49
9
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
London, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

Unfortunately I had a very unpleasant stay at this hotel which resulted in a chaotic day for me the next morning. The television was the only amenity that worked in my room. There was no hot water for me to shower, both phones in the room were inoperable, the alarm clock's wiring seemed to be out of wack; it reset... More

Was this review helpful? Yes 2
Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I had the opportunity to stay at this hotel for 3 days during a company conference and was delighted with the quality and cleanliness of the guest rooms and public areas, the helpfulness and friendliness of the hotel team, and the quality and variety of food. During the meetings - the staff were quick to recognize that I had special... More

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear KADOttawa, Thank you for staying with us and leaving us such positive feedback. It is such a pleasure to know that you had such an enjoyable stay with us during your three day conference. Our main goal is to provide all of our guests with a very memorable experience from our customer service to our comfortable and newly renovated... More

Leicester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel during a 12 hour layover in Toronto. We've previously stayed at the Marriott on Dixon Road, but chose this Holiday Inn due to obtaining an excellent deal. It's a five minute drive from the Airport, and also provides a 24-hour airport shuttle. We arrived a little before midday, but unfortunately there were no rooms... More

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear karissa2000, Thank you for taking the time to leave us such a positive review on your most recent stay with us. We are delighted to hear that you were satisfied with our newly renovated rooms and amenities. We hope that you will be able to enjoy our large heated indoor solarium pool and attached Perkins restaurant on your next... More

Montreal
Top Contributor
62 reviews 62 reviews
39 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Attended a 3 day class at the hotel and the room and the services during the meeting was very good. The food served during the event was also very good. The room was clean, and internet connection worked really well. I have been to this hotel more then once and I am never disappointed. I will go back.

Was this review helpful? Yes 1
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear MTLEurope, Thank you for taking the time to leave us such great feedback on your recent stay with us. We are so happy to hear that you were satisfied with our meeting facilities and comfortable accommodations. We are glad that we are always able to meet your expectations. Thank you again and we look forward to welcoming you back... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed two nights in August of 2014. The rooms were clean, there was plenty of parking and a restaurant off the main lobby. The shuttle to the airport was very convenient and on schedule. The front desk staff were also very friendly and helpful

Was this review helpful? Yes 1
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear DorLi43, Thank you for taking the time to leave us such positive comments on your recent stay with us. We are so happy to hear that you enjoyed your stay with us and that we were able to meet your expectations. We look forward to welcoming you back on your next visit to the area in the near future.... More

Mississauga, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My company called a last minute meeting recently and the central meeting place appeared to be at the Toronto Airport. Our chosen location was the Holiday Inn Toronto Airport East. Now this wasn't the first place that came to mind when I was told we were meeting at the Airport. Was I ever surprised over the three days how comfortable... More

Was this review helpful? Yes 3
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear Doug R, Thank you for taking the time to leave us such positive comments on your recent stay with us. We are so happy to hear that you were satisfied with all aspects of our hotel from the meeting facilities, to the guestrooms and to our customer service. It's great comments like these that help us to strive more... More

Bethel, Maine
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

We prepaid for our room ahead of time for a weeks stay in July, 2014. At check in on a Saturday the desk clerk asked for a card for incidentals so I gave her my debit card. Monday morning I checked our bank account and Holiday Inn had taken out almost $1200. I called the front desk and eventually, hours... More

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear Jen G, Thank you for taking the time to leave us some feedback on your recent stay with us. Providing excellent customer service is one of the things we pride ourselves on and we are very sorry to hear that we have fallen short of your expectations in this case. We have taken note of your comments and they... More

Senior Contributor
44 reviews 44 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 29, 2014

I stayed at this hotel in Feb/14 and had a decent stay. I returned in June /14 and after one horrible night, drab room and overall negative experience, I cancelled my return reservation and vowed never to return (left a review on the Holiday Inn website that has gone unnoticed apparently) I found myself back at this hotel last week... More

Was this review helpful? Yes 1
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear Crikgrrl, Thank you for taking the time to leave us some feedback on your recent stay with us. Guest comfort and satisfaction are of the utmost importance to us so we would like to apologize for the shortcomings you experienced on your previous stay with us. However, we are very pleased that you returned to stay with us and... More

Kitchener, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 28, 2014

All in all, a great little hotel for a short-term stay. - Condition: somewhat dated decor and condition; could use some touch-ups in the room, but this is nitpicking. (eg: rusted A/C vent) - Location: close to the highways and one of the local conference centres. Close to restaurants - Cleanliness and comfort: very clean and bed/pillows were comfortable. The... More

Was this review helpful? Yes 2
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear Jon K, Thank you for taking the time to leave us such great feedback on your recent stay with us. Guest comfort and satisfaction are of the utmost importance to us so we are very happy to hear that you were pleased with your stay. However, it is great that you left us some comments on what you liked... More

Montreal, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 20, 2014 via mobile

We wanted to book holiday inn hotel in downtown, when we called IHG agency did the reservation and explained that they are responsible for booking the holiday inn hotels, so as we explained we are 4 adults with 2 children, he recommended to book a business suit in holiday inn toronto airport east as it is more comfortable for family... More

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Holiday Inn Toronto Airport East, responded to this review

Dear oskoui, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. It is disappointing to know that you did not enjoy your overall experience. Guest comfort and satisfaction are of the utmost importance to us so we sincerely apologize for the problems that you had with your booking. Please be assured that... More

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Additional Information about Holiday Inn Toronto Airport East

Address: 600 Dixon Rd, Toronto, Ontario M9W 1J1, Canada (Formerly The Toronto Airport Hotel)
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Toronto Airport East 3*
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Also Known As:
Holiday Inn Toronto Airport East Hotel Toronto
Toronto Holiday Inn

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