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Holiday Inn Toronto International Airport

3.5 of 5
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970 Dixon Rd., Toronto, Ontario M9W 1J9, Canada
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Holiday Inn Toronto International Airport
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Ranked #68 of 139 Hotels in Toronto
A recent review
4 of 5 stars reviewed 1 week ago
Mike G Buffalo, New York
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buffalo, New York
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Excellent close to world-class property, concierge service 1st class, restaurant servers need an upgrade. Overall a destination of choice we have stayed several times while convening at Pearson airport, the food is absolutely outstanding thanks to chef Terry, makes me wonder why he puts up with some of the servers. Rooms are clean, medium spacious and quiet on the top... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Traveller, Thank you for sharing your experience with us and the many readers of Trip Advisor. We are delighted to hear that you took advantage of our amenities and really enjoyed our top-notch pool and jacuzzi. We take such great pride in delivering excellent service and are glad our concierge service was 1st class. We will be sure to... More 

Inverness, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I just stayed at this hotel for 1 week. In my reservation, I asked that our room be on a higher floor without adjoining doors as I am sensitive to noise. We were placed on the 6th floor with an adjoining door with construction going on above on the 8th and 9th floors. It was loud but I decided to... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Jenna H, Thank you for taking the time to share your experience with us. We would like to apologize that we fell short in providing a nice, comfortable, quiet room for you, as requested. We are glad to hear that our manager on duty was able to move you to a much quieter area, and you were able to... More 

1 review
4 of 5 stars Reviewed 1 week ago

I want to highly commended Tauris, who helped me by phone before my arrival, during my check in, then during my stay. Tauris' special attention to my disabled room mate who I anticipated might have some special problems (and did) has made me so grateful every time I think about our stay. Thank you so much, Helen Mizma IHG #... More 

Was this review helpful? Yes
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Helen M, Thank you so much for your feedback regarding your most recent stay at the Holiday Inn Toronto International Airport. We will be sure to pass on your kind words to Tauris. We take great pride in employing genuine, caring staff and Tauris is a prime example. Thank you for your loyalty as an IHG Rewards member, we... More 

Warwick
Level Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for one night before my flight home. It is very convenient to the airport. They have a shuttle which is $2 each way. It took less than 10 minutes to get to the terminal. My room was a bit dated but they are currently renovating. There is a coffeemaker in the room. They have a decent hair... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear LoriLLS, Thank you for taking the time to share your experience with us and the many readers of Trip Advisor. We are very excited about our renovations and hope you come back in the future to see our new look, and maybe get a chance to use our newly renovated restaurant. Thank you for choosing to stay with us.... More 

Cobourg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel many many times for business reasons trying to give them many opportunities to improve but it never did. The hotel is dated, things broken or not working for months and months and never repaired even after telling the hotel. Hotel Front desk staff not very pleasant to customers, can't get an early check in... More 

Was this review helpful? Yes 1
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Koboyle, Thank you for taking the time to share your concerns about your experiences at our hotel. We would really like to apologize that you encountered these issues consistently and would love the opportunity to investigate each issue you had a little deeper. Would you please contact me at your earliest convenience as I would really like to follow... More 

Monterey, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed at this property because of a Conference being held that I was attending. Would have checked out after the first night otherwise. 1. Construction on two floors for renovation. (Was not informed when booking the hotel) 2. Elevators had the slowest response time I have experienced. Only 2 of 5 actually responded and that was not consistent. 3. Slowest... More 

Was this review helpful? Yes 1
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Thomas P, We appreciate the time you have taken to share your feed back with us, regarding your recent stay. I would like to sincerely apologize for all of the inconveniences you encountered while you were here. To our knowledge, our Sales and Marketing team have covered all grounds, with respect to informing our guests about the renovations at... More 

Windsor, Canada
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here because of an overnight flight layover. The shuttle was very convenient and came and departed ever 30minutes. There is a $2/person cost for the shuttle but this is cheaper than a cab. The hotel is close to the airport but I didn't hear a plane take off through the night even once. We chose to have breakfast... More 

Was this review helpful? Yes
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Philia88, Thank you for taking the time to write a review about the Holiday Inn Toronto International Airport. We are very happy to hear that you found our shuttle service very convenient and that your room was quiet and comfortable. We have a few packages that include breakfast in the rate. You can find them by booking directly through... More 

Sunderland, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Our organization held their annual Convention the weekend of May 29 - 31, 2015 at this hotel. This is the second year in a row we have used this facility and are already booked to return next year. The hotel staff were outstanding, the facilities amazing and the meals were delicious. Special thanks to Bevan Marsh for working within my... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear joe b, Thank you for taking the time to share your experience with us. We are so delighted to hear how wonderful your conference went and how outstanding our staff were. We will be sure to share your comments about your delicious meals to the restaurant team and how well our sales and catering team took care of you.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Our organization recently held a small training conference at this hotel and our attendees could not say enough about the outstanding service and hospitality they received. Special thanks to Bevan Marsh for his assistance in the booking and planning of our event. Many thanks also to Catering Manager Bonnie Anderson for her help in making our small conference such a... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Traveller, Thank you for taking the time to share your experience with us. We are so delighted to hear how wonderful your conference went and the great hospitality you received from our staff. Our staff consistently deliver exceptional service and take such great pride in knowing how happy our guests are. We will be sure to pass along your... More 

Oshkosh, Wisconsin
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed a place to stay close to the airport that wouldn't break the bank and this fit the bill. You never know what you're going to get with a Holiday Inn, but this one was very nice. The shuttle over to the airport was only $2 and you were there in 10 mins. If I'm ever back in the... More 

Was this review helpful? Yes 1
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear volkswagendriver, Thank you for taking the time to write a review about the Holiday Inn Toronto International Airport. We are very happy to hear that you were really impressed with our property. We do our best to provide a great hotel that guests love. Thanks again for staying with us and we look forward to seeing you again in... More 

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