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Holiday Inn Toronto International Airport

3.5 of 5
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970 Dixon Rd., Toronto, Ontario M9W 1J9, Canada
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Holiday Inn Toronto International Airport
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Ranked #69 of 139 Hotels in Toronto
A recent review
4 of 5 stars reviewed 6 days ago
Grant Z Saskatoon, Canada
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401 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saskatoon, Canada
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stop over in Toronto, stayed 1 night in this hotel. The bed is so comfortable and the check in and check out was done pretty quick. The 24 hours hotel shuttle works very efficient. I always say, holiday Inn is the brand you can trust.

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Cheshire
Level Contributor
271 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is convenient and served a purpose but needs refurbishment. I believe this is already underway so hopefully it will be better when complete. Rooms ok. Breakfast was good though. Car parking area looks unfinished and tired too. Shame.

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Pennyboots, Thank you for sharing your feedback with us. We agree our hotel was looking very average, and you are correct that we are in the process of our top to bottom renovations. We are very excited to present our new look, and hope you return in the future so you can experience our many new features. Warm Regards... More 

Fredericton
2 reviews
4 of 5 stars Reviewed 1 week ago

I recently stayed overnight at this hotel when I was heading out west for vacation. They allowed me to leave my vehicle in their locked compound for the week I was away. There was some construction on a couple of the floors but I didn't hear anything the whole time I was there. Very clean rooms, good restaurant and excellent... More 

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Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Darla J, Thank you for giving the Holiday Inn Toronto International Airport a 4 Star rating! We are happy that you had a wonderful stay and were able to take advantage of our Park, Stay & Go packages. Glad to hear that you were not affected by the renovations. Hopefully, the next time you stay with us you'll experience... More 

Runcorn, United Kingdom
Level Contributor
121 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 1 week ago

Very close to the hotel and located near some very nice restaurants. The hotel was nice inside and had an indoor and outdoor pool. Staff were friendly and the breakfast was nice. I would recommend if near the airport. Also has easy access to the motorway.

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Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear aza7, Thank you for taking the time to share your experience with us. We are glad to hear that our great staff and wonderful indoor pool, and breakfast have made it a good visit. Thank you for choosing to stay with us and we look forward to your return. Warm Regards Ada.H Guest Services Manager More 

Edmonton
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The whole point to a hotel is provision of a bed and a pillow to rest your head. I was so tired that feces could have been smeared everywhere and I wouldn't have cared. All I wanted was a nice pillow to rest my weary head on... This is what I got. I'm sorry, this is the standard pillow according... More 

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Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear mycocaine, Thank you for taking the time to share your experience with us. We would like to apologize that you didn't enjoy a restful night especially being so tired. We are excited to announce that we are under renovations in all our guest rooms and will have brand new pillows that are up to standard. I would really like... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Room was great. People were great. Restaurant was great. Servers were great. Enjoyed staying here very much. In particular, I found Stephanie at the front desk very helpful - excellent customer service skills. It is true that I took a trip to and from this hotel. But this trip started and ended in Toronto, via three buses and a subway.... More 

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Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Howard E-Halpern, Thank you very much for the 5 star rating for the Holiday Inn Toronto International Airport. We are extremely pleased that you had such a terrific stay with us. We get great reviews about our staff all the time and we will be sure to pass along your kind words to Stephanie. We look forward to seeing... More 

Toronto, Canada
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only stayed overnight and caught the shuttle the next day to the airport. The staff were very friendly, the room was clean and spacious and the wifi worked well. They have a good business centre. Good hotel in close proximity to the Toronto airport.

Was this review helpful? Yes 1
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear carne, Thank you for taking the time to write a review about the Holiday Inn Toronto International Airport. We are pleased to hear that short time you spent here was very enjoyable. We hope to see you again soon as we continue to provide a Great Hotel Guests Love! Warmest regards, Priya D. Guest Services Supervisor More 

Ottawa, Canada
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
1 of 5 stars Reviewed 3 weeks ago

There was a notice that the hotel is being renovated. It was sooooooo terrible. They should have cut the room price in half or by three-quarters! The ceiling in the room had severe water damage. You could make e-coli soup if you boiled the rug. The smell in the room was bad. The a/c fan was so loud in our... More 

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Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear twigloo, Thank you for sharing your feedback with us. I am terribly sorry to hear about the unfortunate issues you encountered during your stay here. I have made note of your comments and will be following up with the appropriate departments. We are aware that our hotel is tired and we are extremely excited about the top to bottom... More 

Level Contributor
162 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room faced the airport, so we had a reasonable view of airplanes taking off. Fortunately, the engines were mostly muffled so we could sleep. The staff (especially Hakim) were very helpful during our stay, and assisted us to find attractions, etc.

Was this review helpful? Yes 1
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Lance J, Thank you very much for the 4 star rating regarding the Holiday Inn Toronto International Airport. We are so please to hear about your wonderful stay with us. We take pride in hiring genuine, caring staff that go above and beyond to meet our guest's expectations. We will definitely pass on your kind words to Hakim. We... More 

Oshawa, Ontario
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel as part of a pre-flight stay with parking included as offered through their site. We selected this hotel based on its location to restaurants we prefer and its distance to the airport. The first impression is a large open clean lobby and the service staff were helpful and courteous. The guest room was small, outdated... More 

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Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Sierra68, Thank you for taking the time to share your experience with us. We welcome your feedback and like to listen to our guests so we can make improvements where needed for the future. I believe I have already reached out to your personal email with our deepest apology and a more detailed response regarding your whole experience and... More 

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