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Holiday Inn Toronto International Airport

3.5 of 5
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970 Dixon Rd., Toronto, Ontario M9W 1J9, Canada
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Holiday Inn Toronto International Airport
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Ranked #69 of 140 Hotels in Toronto
A recent review
5 of 5 stars reviewed 2 days ago
Teresa01Atlanta854 Atlanta, Georgia
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376 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We styed here just one night on our way to Paris. The room was clean and comfortable. We had a late dinner in the great restaurant downstairs and were able to buy wine in the restaurant to take back to the room. A very nice experience.

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Teresa01, Thank you for sharing your experience about our hotel. We are glad to hear our rooms were clean and comfortable. Great to hear you were able to enjoy your bottle of wine in the room, a very nice setting before Paris. Thank you for choosing to stay with us and we hope to see you again in the... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had 250+ attendees and the hotel was always one step ahead of us. From the get go , Rupa Stephen-Ayub was extremely easy to work with, met our meeting room/guest room requirements and was professional!!! Bonnie Anderson Catering Manager was an absolute delight to work with always making amazing suggestions so as not to repeat a meal during the... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Esma M, Thank you for taking the time to write such a detailed review about our staff and your experience during your conference with us. We are so delighted to hear what a success your event was. We have a such a great team here, that consistently deliver great service, and really care how we make our guests feel.... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Check-in was very accommodating. Though I was perturbed by the fact that they had booked more two-bed rooms than they had available. However, they were very nice in making sure we had what we needed. A crib was brought up promptly and when the kitchen staff mis-read our breakfast order card, we were compensated with the correct breakfast without issue.... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Heather V, Thank you for taking time to share your experience during your recent stay with us. Although there were some hiccups with your room type at check in and your breakfast order card, we are glad our staff were accommodating and were able to resolve it quickly. We can definitely appreciate your comments in regards to the pathways... More 

Top Contributor
127 reviews 127 reviews
18 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

So the service here was really incredible. Chris was the first person that I spoke to at the front desk and he was beyond excellent! My room was well appointed, the room service was quick and lovely, and all and all it was a really wonderful stay. My only thumbs down were the weird tiny half pillows.... to each their... More 

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Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Ladypelt, Thank you for sharing your experience with us We are so delighted to hear about your wonderful service you received form Chris at front desk. We will be sure to pass along your kind word to him. We are also in the process of upgrading our upgrading our pillows to be up to standard. Thank you for staying... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

For the last 5 years, our organization- The Sickle Cell Awareness Group of Ontario has been hosting its Hope Fundraiser event at this hotel. The staff members, especially the banquet hall staff, notably Stephen Wall, as well as the sales manager Bonnie and Joseph were all amazing. They ensured our event was successful. We will use this location over and... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear SCDAC A Thank you for taking the time to share your experience with us. We are so pleased to hear how fabulous our banquet team were and the great difference they made for your conference. We will be sure to pass along your feedback to the Banquet team. Thank you for staying and we look forward for your return.... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Staff were very friendly and helpful. They all new where I was supposed to be even when I didn't! I was there for attend a business conference and I was not sure where the rest of staff were meeting. The hallways were well indicated and when I got to the reception area, the staff would advise me of which conference... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Allyson, Thank you for sharing your feedback about our hotel. We are glad to hear our staff were very accommodating in helping you find your conference. We hope you enjoyed it. Thanks for staying with us and we you think of us when your business travels brings you back to Toronto AIrport. Warm Regards Ada.H Guest Services Manager More 

Red Deer, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Staying as we had a two day National Sales Conference at the hotel. The rooms were clean and comfortable. The food was good and presentation of all meals were very good. Hospitality was second to none. The service was top notch from check in to check out and all the functions in-between. The decor of the room for our National... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Robert.H, Thank you for sharing your wonderful experience with us. We are delighted to hear you enjoyed your conference and the decor was superb. We have such a great team here in all departments who strive to deliver a great guest experience. We will be sure to share your great feedback with the team. Thank you for staying with... More 

Ashby de la Zouch, null, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a really great place to stay if you need to be close to Pearson Airport. Clean, tidy and very well organised. Fantastic staff who simply cannot do enough to help. Excellent,large rooms which are very well appointed.Very nice restaurant, and separate bar which offers very good food and a great range of drinks. Now that the new direct... More 

Was this review helpful? Yes
Ada H, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear JTD052013, Thank you for taking the time to share your experience with us. We are so glad to hear you enjoyed our clean large rooms, and the restaurant was a nice atmosphere where you can enjoy our great drink menu. Our staff are indeed fantastic and consistently deliver a great guest experience for our guests. Thank you for staying... More 

Houston, Texas
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came for a conference nearby. Very happy with locale, room and overall services. Pretty decent restaurant in hotel. Only negative is the Internet service is marginal - and seemed as though VPN connections are blocked, or degraded such that work access is nearly impossible. Could not return for that reason in spite of the otherwise good review of the property.

Was this review helpful? Yes
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Diver94523, Thank you for taking the time to write a review about the Holiday Inn Toronto International Airport. We're glad to hear that your overall experience was a great one. There will be some changes in regards to our internet services in the near future. We hope that you will choose to stay with us again so we can... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Although the hotel was preparing to undergo renovations/upgrades the management of the hotel were diligent to maintain very clean and impeccable accommodations. As for the entire staff at the Holiday Inn Toronto International Airport; they are to be commended, especially those who I had the pleasure of having daily contact with, from Liz Singh who provided me with an exceptionally... More 

Was this review helpful? Yes
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this review

Dear Byron B, Thank you for taking the time to write a review about the Holiday Inn Toronto International Airport. We are so pleased to hear the great comments you've shared about our wonderful staff. We take pride in having the best employees in the airport area and we're happy that they made your stay so great. We'll be sure... More 

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