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InterContinental Toronto Centre

#21 of 140 Hotels in Toronto
Certificate of Excellence
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225 Front Street West, Toronto, Ontario M5V 2X3, Canada
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InterContinental Toronto Centre
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InterContinental Toronto Centre
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1,773 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spent one week in the intercontinental, Toronto, for a conference. The staff were very helpful and courteous. The rooms were nice and there was a free WiFi. The hotel location was also handy and its is adjacent to the Toronto Convention Centre. You can actually walk to the convention centre through the hotel.

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Samir B, Thank you for your review and for making us your hotel of choice while visiting Toronto attending a conference. We were happy to read that the hotel staff was helpful and courteous and that you enjoyed your guest room as well as the hotels convenient location. Thank you again for sharing your feedback, we look forward to... More 

Halifax, Canada
Top Contributor
165 reviews 165 reviews
54 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel’s location on Front Street is very convenient and close to all things downtown. Check is was relatively quick and I was able to get into my room before noon so I could change for an afternoon meeting. I was in town for the week so I stayed in a King Bed Junior Suite. The suite was quite nice... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Seafoodtraveler, It is fantastic to learn that you enjoyed all aspects of your recent stay and found fresh look and features of our Junior Suite to your liking. Our team always aims to ensure our guests’ needs are taken care of and we are delighted to read that we were successful in doing this for you. We are excited... More 

Whitby
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I must have had the worst view in all of Toronto. Could the hotel have been so full that I had to have a view over a gravel roof? And the bed and pillows were awful. Seriously, bad. I actually had a staff person walk into my room with her key.....no knocking....just let herself in to check the mini-bar. UNREAL!... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Lisa M, Thank you for taking the time to give us your valuable feedback. I am delighted to hear you enjoyed the location of the hotel the fabulous food and the size of your guest room, however disappointed to hear that the bedding and view were less than satisfactory. Please also accept our sincere apologies that someone entered your... More 

Palm Beach, Florida
Top Contributor
124 reviews 124 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we picked the intercontinental for it's location proximate to the train station - an easy ten minute walk. reception was quick, friendly. we stayed on the concierge floor which was wonderful. staff was most helpful and friendly. very nice stay.

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Mb300sr, Thank you very much for taking the time to share your feedback from your recent experience at the hotel. We were very happy to learn that you enjoyed the hotels great location, helpful and friendly service and the Club InterContinental floor. We are thrilled to have gained your loyalty and look forward to welcoming you both back to... More 

Potomac, Maryland
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Before I begin this review I must say staff would apologize and correct issues but they continued to happen. We arrived and after settling in took showers. We left soiled towels on the floor not noticing the sign to put them in the bath tub. We returned to the room to see the bed had been made up. However, no... More 

Was this review helpful? Yes 2
Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear lyne taylor G Thank you for allowing us the opportunity to address your concerns. I would like to extend my sincerest apologizes for the less-than-satisfactory experiences you had during your recent stay with us. I can certainly understand your frustration, but assure you that your experience is not typical of the level of service our team is known to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

Thanks a million to Stephanie Dalmage-Lemonious Reservations Manager who help both my beautiful wife and I chose one of the immaculate room at the InterContinental Toronto Centre.....hats off to her!!!!!!! The views was perfect both day and night!!!!! The breakfast buffet was superb!!!!!....WOW...The workers were all helpful and friendly!!. We really enjoy our stay.......see you guys soon!!!

Was this review helpful? Yes
Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear whiteboy2015, We were thrilled to read your review of your recent experience at the hotel, thank you for taking the time to share your feedback with us. We appreciate your kind regards and accolades to Mrs. Stephanie Dalmage-Lemonious and the entire hotel team. To see and read kind words from our valued guests is always uplifting and a boost... More 

Guelph
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Really enjoyed this hotel. The location was perfect, we could see the CN tower, Toronto Island, Ripleys Aquarium. My grandchildren really enjoyed the pool and the room was very comfortable. We could walk everywhere and the only problem we had was that we couldn't use the cabs because we didn't have a car seats for the children.

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Daydreaming, It was a pleasure to read your review of your recent experience at the hotel with your family. We were thrilled to learn that you enjoyed the hotels great location, guestrooms and received wonderful service. Thank you for your comments and kind recommendations, we look forward to providing you with many more memorable experiences in the future. Best... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

A lovely stay, wonderful lobby bar., and attentive staff. Other reviews noted too much train noise but my room was overlooking the trains and there was only an occasional whistle. It is connected to the convention center, which is quite convenient if you are at a meeting.

Was this review helpful? Yes 2
Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear DadMD, Thank you for sharing your feedback from your recent experience at the InterContinental Toronto Centre and for making us your hotel of choice while visiting the city. We were thrilled that you had a lovely stay and enjoyed the lobby bar and the hotels convenient location. We truly appreciate your feedback and look forward to welcoming you back... More 

Senior Contributor
27 reviews 27 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Loved the room at hotel Germaine. It was well designed, well lit and comfortable. The staff was pleasant and helpful. The complimentary morning paper of you choice was a nice perk. Only complaint would be the cold buffet breakfast -just so-so.

Was this review helpful? Yes
Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear joannm741, Thank you for sharing your feedback. It seems as if you may have mistakenly submitted a review for the incorrect Toronto Hotel property. We are thrilled however that you enjoyed your time in Toronto and hope that the next time you visit the city we have the pleasure of welcoming you to the InterContinental Toronto Centre. Best Regards,... More 

Largs, United Kingdom
Top Contributor
106 reviews 106 reviews
49 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

On arrival it looks like a bog standard Intercontinental, but the site is brilliant. This hotel as previous reviewers have stated is within walking distance of many of Toronto's popular sites, John Street area is extremely lively, a five minute walk away. The PATH, the underground network is across the road, the St Lawrence market etc. are a few minutes... More 

Was this review helpful? Yes 2
Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear snei Thank you for sparing some of your precious time to share feedback regarding your recent stay. I appreciate your kind regards to our hotel staff members for the quality of service they able to provide during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further... More 

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