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InterContinental Toronto Centre

#21 of 140 Hotels in Toronto
Certificate of Excellence
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225 Front Street West, Toronto, Ontario M5V 2X3, Canada
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InterContinental Toronto Centre
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InterContinental Toronto Centre
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1,743 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ontario
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed last minute through Hotwire and was very impressed with the choice they gave us. It was very clean and fresh. They upgraded us to almost the top floor with a view of the CN tower and rogers centre...what a view. The photos of the hotel are exactly the same as the rooms ...everyone working there are was very... More 

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Ottawa, Canada
Top Contributor
107 reviews 107 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked this hotel through an online site, two rooms both through the same booking done at the same time. When we went to check in the rooms were very different rates...like by more than $70. We were very surprised and it took a great deal of discussion to fix it. My room had a door to connect it to... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear ScottyMontana, Thank you for taking the time to share your valuable feedback with us. I am delighted to hear you enjoyed the location and service delivered by the hotel team, however disappointed to learn of the challenges you experienced at check-in and the noise disturbances throughout your stay. Please accept our most sincere apologies that your stay with us... More 

canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights. However, I think for the price, the wall paper shouldn't be peeling and there was mould in the bathroom behind the door and all around the shower. Also the comforter was worn out. It also would have been nice to have a fridge. I know these are little things but when you add up... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear canuckisland, Thank you for taking the time to share your feedback from your recent stay at the hotel. I would like to apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that you that your experience is not indicative of the level of quality we are known... More 

Guelph, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have now been to this hotel twice and both times had the pleasure of having Reynaldo as my waiter. His service is exemplary. He remembered us from our previous visit many months ago and treated us as old friends. The hotel facilities are up to date, clean, well maintained and staff are cheerful. I needed to wait in the... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Jan D, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Reynaldo for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further... More 

Phoenix, Arizona
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed there for a week. It was so convenient with the inclement weather. Attending a convention at the Metro Convention Center, it was the best decision I had made for the place to stay. Had the CN Tower, by our window in our nice clean room. It was at the center of downtown, easy access to the St Lawrence Market,... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Hermenegildo A, It is fantastic to learn that you enjoyed all aspects of your recent stay and were able to take advantage of our convenient location and proximity to the Metro Toronto Convention Centre to avoid the inclement weather. We were also thrilled to learn that the concierge team provided you with the world class customer service that we... More 

Sauble Beach, Canada
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Was here for an overnight and will certainly be back. Check in was fast and efficient and our request for a quiet room (I am a very light sleeper) was taken very seriously. Room was very clean and the bed was sooo comfortable. Our view was lovely, out to the water and overlooking Steam Whistle Brewery. Was a little worried... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Elaine1131571, We were delighted to learn that your recent experience at the hotel was excellent and that you will certainly be back. Thank you for taking the time to share your feedback with us we truly appreciate your kind feedback. To see and read kind words from our valued guests is always uplifting and a boost for us to... More 

Saint Thomas, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Beautiful staff, hotel, rooms, courteous and really make you feel special. Even had dessert sent to my room while I was out that had happy birthday written in chocolate for my birthday. Newly renovated luxury room facing the CN tower and the lake, top floor and just breathtaking. Danielle Hebert the Executive Assistant to the General Manager was so accommodating... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Lynne 0473, Thank you for your kind words and review of your recent experience at the hotel. We were thrilled to learn that your birthday celebration was a success and that you had the opportunity to take in the breath taking views from your feature guestroom. It was a pleasure to meet you and we truly look forward to... More 

London, Canada
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for the night on a quick trip to Toronto. My meetings were in the MTCC so it was very easy to walk to. There are restaurants all around and the location couldn't be better. I had a renovated room on a high floor and everything was very well done. Coffee in the room and mini bar helps... More 

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Woking UK
Top Contributor
111 reviews 111 reviews
60 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here two nights whilst visiting a relative living nearby. Opted for the upgrade at check-in for $10/night - well worth it. We ended up in a refurbished room on a high floor with a great lake/tower view. The room was just redecorated in a really calming palette. Free wi-fi for IC loyalty members only though (I am one, so... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear SurreyTraveller58, Thank you for taking the time to share your feedback regarding your recent stay. I appreciate your kind regards to your recently renovated guestroom and it's calming colour palette. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class accommodations and customer... More 

Edinburgh
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Immediately adjacent to the CN Tower, Rogers Centre (for Blue Jays baseball fans) and the Steam Whistle Brewery (for unfiltered Pilsener fans like me) and a few hundred meters from Union Station, this hotel is in Position A in downtown Toronto. We ate in the Azure Restaurant for convenience on our 1st night and ended up going back 3 times... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear alib73, It is fantastic to learn that you enjoyed all aspects of your recent stay and were able to take advantage of many of the great attractions in the area. Our team always aims to ensure our guests’ needs are taken care of and we are delighted to read that we were successful in doing this for you. We... More 

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