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InterContinental Toronto Centre

#21 of 141 Hotels in Toronto
Certificate of Excellence
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225 Front Street West, Toronto, Ontario M5V 2X3, Canada
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InterContinental Toronto Centre
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InterContinental Toronto Centre
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1,735 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woking UK
Top Contributor
111 reviews 111 reviews
60 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here two nights whilst visiting a relative living nearby. Opted for the upgrade at check-in for $10/night - well worth it. We ended up in a refurbished room on a high floor with a great lake/tower view. The room was just redecorated in a really calming palette. Free wi-fi for IC loyalty members only though (I am one, so... More 

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Edinburgh
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Immediately adjacent to the CN Tower, Rogers Centre (for Blue Jays baseball fans) and the Steam Whistle Brewery (for unfiltered Pilsener fans like me) and a few hundred meters from Union Station, this hotel is in Position A in downtown Toronto. We ate in the Azure Restaurant for convenience on our 1st night and ended up going back 3 times... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear alib73, It is fantastic to learn that you enjoyed all aspects of your recent stay and were able to take advantage of many of the great attractions in the area. Our team always aims to ensure our guests’ needs are taken care of and we are delighted to read that we were successful in doing this for you. We... More 

Ontario
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have stayed at this hotel many times over the years, on the Club floor, which is well worth the price. Club floor guests have a separate check-in and lounge, as well as breakfast included, (although we miss the smoked salmon they used to have) afternoon tea, and evening h'ordeurves in the lounge. The hosts are very... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Tammytraveller40, Thank you so much for your review of our hotel. We appreciate your loyalty to the InterContinental Toronto Centre and InterContinental Hotels around the globe, thank you for being an Ambassador Member. We were delighted to read that your most recent experience at the hotel was ‘over the top’ in terms of customer service. We always strive to... More 

Kenora, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the first stay at the hotel and I didn't know what to expect, other than it had to be better than the old, tired hotel a block away. I was very pleased with the reception, the staff, the decor. The room was modern and pleasing, the bed etc was first rate. Although outside the window was the GO... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear dee1323, It was a delight to read your review of your first stay at the InterContinental Toronto Centre. We were so pleased that your experience was a pleasant one and that all aspects of your stay were to your satisfaction. We look forward to welcoming you back to the hotel again the next time you visit the city. Best... More 

Oak Park, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago

The entire staff is extremely pleasant, the rooms are spotless and the food delicious. The employees were so helpful when (1) I left my cell phone in my room. They assured me no one would take it. (2) I left for the airport without my passport, which I left in the safe. The arranged for a driver to meet me... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear eptaylo, Thank you for taking the time to share your kind review of your recent experience at the hotel. It was wonderful to learn about the superior "at your side" service you received from our team throughout your experience at the hotel. We always strive to ensure our guests' needs are taken care of and we are glad that... More 

Senior Contributor
30 reviews 30 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Conveniently located in the centre and close to union station. Room was clean and comfortable. Staff were amazing, always happy to help and with a smile. They even had a coffee station next to reception for those checking out really early which was a nice touch. Great stay!

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Livelife88, It was a pleasure to read your review of your recent visit to the InterContinental Toronto Centre. We were happy to learn that you found your guestroom clean and comfortable and that the hotel team provided you with the superior ‘at your side’ service that we pride ourselves on. Thank you for sharing your review with us and... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our family stayed in 2, 2 queen bed rooms. The staff was very accommodating and friendly. The hotel was modern and well situated for sight-seeing. The rooms were very spacious and updated with beautiful views of Toronto. The amenities in the bathroom were wonderful. We had drinks at the bar Saturday night and Easter Sunday brunch at Azure Restaurant. Both... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Bethanie K, We were delighted to learn that you had an enjoyable stay with us and had the opportunity to take advantage of our convenient location for sight-seeing. It was also wonderful to learn that your experiences at Azure Restaurant and Bar for drinks and Easter Sunday brunch were excellent. We always strive to ensure our guests' needs are... More 

New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here in the summer, paid a ridiculously good price for it turned out to be, well . ok. The location is great , walking distance to train station and the water front. Upon arriving at the hotel, the lobby looked nice and intercontinental. Check in took about 15 mins. The only problem we had was the room. The rooms... More 

Was this review helpful? Yes 2
Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear SenorMollig, Thank you for your review and taking the time to share your feedback with us. It is regretful to learn that you found your guestroom dated and in dire need of renovation. We are currently in the process of renovating many of our guestrooms, and a large number have already been completed. Please be assured that your comments... More 

Washington, DC
Top Contributor
222 reviews 222 reviews
86 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed a junior suite and this was really one of the most comfortable hotels I have ever stayed in. The design of the room was just right, all very well thought out. Lots of windows (triple-glazed), lots of light, an extremely comfortable sitting area, good desk for working. A Bose sound system and a Keurig coffee maker. All the... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear Camwas, It is fantastic to learn that you enjoyed all aspects of your recent stay and are honored to be listed as one of the most comfortable hotels you have ever stayed in. Our team always aims to ensure our guests’ needs are taken care of and we are delighted to read that we were successful in doing this... More 

London, United Kingdom
Top Contributor
87 reviews 87 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights - pleasant staff on the door and check in. Couldn't have been more helpful. Facilities onsite were excellent. Breakfast buffet very comprehensive and tasty - well worth paying for if not included in your room. Some of the housekeeping staff encountered were noticeably 'off' - however there were also some that were friendly. We... More 

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Danielle H, Manager at InterContinental Toronto Centre, responded to this review

Dear phil_sllvn, We are pleased to hear that you had an enjoyable two night stay at the hotel; it was wonderful to learn about the superior "at your side" service you received from our team upon your arrival. We were however troubled to learn that the towels in your guestroom were less than satisfactory. We truly appreciate your comments and... More 

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