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All 68 Toronto accommodations

Glen Grove Suites at The Maple Leaf

390 Queens Quay West, Toronto, Ontario M5V 3A6, Canada (Downtown Toronto)
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Glen Grove Suites at The Maple Leaf
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Ranked #34 of 68 Specialty Lodging in Toronto
A recent review
3 of 5 stars Reviewed May 14, 2014
Guido M
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11 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 14, 2014

Ordinary apartment, which is acceptable for families and to whom want a very good localization. the front desk service is poor and the common areas are not well preserved. This is an apartment without any service, so you will just receive the keys and have to manage everything by youself

Was this review helpful? Yes 2
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guido, Thank you for your review. Our amenities design is based on "furnished apartment" style rather than "hotel" style and as you correctly observed - these are designed for guests who are budget and comfort oriented. We focus on the location and our suite amenities are designed to make our guests as comfortable as possible. Warm regards, Brian Pereira... More

Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

I had a quite an enjoyable stay at the Glengrove suites. The place is very clean, has all facities needed and a wonderful view of the lake and at the same time close to downtown, CN tower and Ripley's Aquarium. The reservation team were excellent in their promptness to respond to any problems. The building has an excellent security system... More

Was this review helpful? Yes 1
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Manal, Thank you for the feedback and we're please that you had a pleasant stay at the Maple Leaf. We're delighted that you were satisfied by our reservations team and the water-tight security at the building. And you're right... the view from the upper floors is breathtaking. We'd love to welcome you back the next time you're in Toronto.... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

I highly recommand this hotel for its perfectly equiped suites and the amazing view of some suites on the lake. I had a noise concern with my first room and Brian, from the hôtel staff efficiently fixed the problem. Great stay!

Was this review helpful? Yes 2
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, Thank you for your review. Yes, the lakeshore views from the suites at the Maple Leaf are rather spectacular and our guests appreciate the location. I'm glad I was able to assist you with the change of suites. We wish more guests would directly call us with their concerns so these could be addressed immediately. We look forward... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 8, 2013 via mobile

I don't usually write bad reviews, and to be fair; im pretty pissed off right now. But if you're here to have a good time, this will end your ambition. The place is run down. It smells bad. The guest directory is inaccurate. Glen glove forgot to give us a laundry card. The tv is old and the sharp sound... More

Was this review helpful? Yes 2
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, We regret that your experience with our property was not to your expectation. As of Feb 2013, our apartments have been completely renovated with new furniture, TVs and amenities. As regards the laundry card, we provide cards on request. These can be loaded with funds (including cash) from the machine in the lobby. We look forward to having... More

Canberra, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 6, 2012

We arrived from Australia late on a Friday night. It was hard to find but fortunately the security guard let us in. To start with the suite's airconditoning did not work - and it was 0 degrees outside. The sheets on the fold out sofa bed were soiled and had been previously used without changing; the 'blankets' were no more... More

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Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, We regret that you were inconvenienced prior to your arrival to our property. Further, we apologize for the service design. Our apartments since then have been completely renovated with new furniture, TVs and amenities. Further, we now have a hotline number where you can speak with someone 24x7 for assistance. The company is under new management and should... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2011

We had the best 3 weeks at Glen Grove Maple Leaf. The reservation staff are so helpful. We initially got a 2 berdroom suite on the first floor which was a bit noisy from the nearby streetcars, but Glen Groves so kindly moved us up to the 11th floor and this was great. A fantastic view on the lake, marina,... More

Was this review helpful? Yes 1
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for your warm review of the Maple Leaf. Yes, the views from the higher floors are fantastic. Especially in the summer! We're happy that you found everything to your satisfaction. We'd be delighted to welcome you back to the Glengrove on your next visit. Of course, we'll try and do our best to give you a room with... More

Portage la Prairie, Canada
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 1, 2011

our family booked 4 rooms for us all to stay for a wedding............the location was it's saving grace. 2 of the rooms had awesome locations and views, the other 2 had ok views. 2 of the rooms were filthy, needed painting and carpets cleaned or replaced........both units could have used a real overhaul to get them respectable for use. The... More

Was this review helpful? Yes 1
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for taking the time to review our property. Yes, the location and the views are superb at this location. Your views about the cleanliness have been addressed and we've made changes to the housekeeping procedures. We are also in the process of making renovations in select units. Once again, thank you for your frank opinions. We really appreciate... More

Canberra, Australia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 28, 2011

Stayed here for a week while attending a wedding earlier this month and walked away ambivalent. The location is really what gives this accommodation it's rating, despite it being mostly an average place to stay. It's on the quay and hence you can grab yourself a nice view (depending on the apartment you get). The apartment contains most of the... More

Was this review helpful? Yes
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for your comments on our property. We regret that you were inconvenienced due to lack of proper service. We generally try our level best to convey to our guests that the building staff doesn't work for the Glengrove. We address all service issues from our head office. Perhaps we fell short in our efforts to communicate that effectively...... More

Findlay, Ohio
Top Contributor
55 reviews 55 reviews
44 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 2, 2011

We stayed in a 2 bedroom/1 bath suite. This is part of a condo complex with permanent residents. Thru booking.com we got a good price for a family of 5 to be able to stay in the heart of Toronto. We had a corner condo with great view. There was easy access to transportation and walkable to many places. Parking... More

Was this review helpful? Yes 3
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for your detailed review of our property. All your concerns regarding the airconditioner, lamps and the unsecured wifi have been addressed. Our routers are all secured now and we have made changes to our housekeeping procedures to ensure that service levels are raised to an acceptable standard. Thank you for taking the time to write the review. Your... More

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Additional Information about Glen Grove Suites at The Maple Leaf

Address: 390 Queens Quay West, Toronto, Ontario M5V 3A6, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $
Number of rooms: 6
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