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Glen Grove Suites at The Maple Leaf

390 Queens Quay West, Toronto, Ontario M5V 3A6, Canada
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Glen Grove Suites at The Maple Leaf
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Ranked #31 of 76 Specialty Lodging in Toronto
A recent review
5 of 5 stars Reviewed March 14, 2015
-xomelodyy Toronto, Canada
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14 Reviews from our TripAdvisor Community

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2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Vancouver, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

A business colleague, duped by Glen Grove Suites at the Maple Leaf's deliberately misleading online photos, booked a two-bedroom apartment for our stay during a June 2015 convention. There was no online mention of the fact that the address listed is on an active construction site and that the building is inaccessible from the ground floor. Signs on the wire... More 

Was this review helpful? Yes
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 14, 2015

The hotel was absolutely amazing the quality of the room was extraordinary great price and no complaints when my friends and I had music loud. For two days it felt like it was our apartment. They had their own pots and pans knives forks spoons as well as a microwave stove kitchen.

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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 14, 2014

Ordinary apartment, which is acceptable for families and to whom want a very good localization. the front desk service is poor and the common areas are not well preserved. This is an apartment without any service, so you will just receive the keys and have to manage everything by youself

Was this review helpful? Yes 3
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guido, Thank you for your review. Our amenities design is based on "furnished apartment" style rather than "hotel" style and as you correctly observed - these are designed for guests who are budget and comfort oriented. We focus on the location and our suite amenities are designed to make our guests as comfortable as possible. Warm regards, Brian Pereira... More 

Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

I had a quite an enjoyable stay at the Glengrove suites. The place is very clean, has all facities needed and a wonderful view of the lake and at the same time close to downtown, CN tower and Ripley's Aquarium. The reservation team were excellent in their promptness to respond to any problems. The building has an excellent security system... More 

Was this review helpful? Yes 1
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Manal, Thank you for the feedback and we're please that you had a pleasant stay at the Maple Leaf. We're delighted that you were satisfied by our reservations team and the water-tight security at the building. And you're right... the view from the upper floors is breathtaking. We'd love to welcome you back the next time you're in Toronto.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

I highly recommand this hotel for its perfectly equiped suites and the amazing view of some suites on the lake. I had a noise concern with my first room and Brian, from the hôtel staff efficiently fixed the problem. Great stay!

Was this review helpful? Yes 2
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, Thank you for your review. Yes, the lakeshore views from the suites at the Maple Leaf are rather spectacular and our guests appreciate the location. I'm glad I was able to assist you with the change of suites. We wish more guests would directly call us with their concerns so these could be addressed immediately. We look forward... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 8, 2013

I don't usually write bad reviews, and to be fair; im pretty pissed off right now. But if you're here to have a good time, this will end your ambition. The place is run down. It smells bad. The guest directory is inaccurate. Glen glove forgot to give us a laundry card. The tv is old and the sharp sound... More 

Was this review helpful? Yes 2
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, We regret that your experience with our property was not to your expectation. As of Feb 2013, our apartments have been completely renovated with new furniture, TVs and amenities. As regards the laundry card, we provide cards on request. These can be loaded with funds (including cash) from the machine in the lobby. We look forward to having... More 

Canberra, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 6, 2012

We arrived from Australia late on a Friday night. It was hard to find but fortunately the security guard let us in. To start with the suite's airconditoning did not work - and it was 0 degrees outside. The sheets on the fold out sofa bed were soiled and had been previously used without changing; the 'blankets' were no more... More 

Was this review helpful? Yes
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, We regret that you were inconvenienced prior to your arrival to our property. Further, we apologize for the service design. Our apartments since then have been completely renovated with new furniture, TVs and amenities. Further, we now have a hotline number where you can speak with someone 24x7 for assistance. The company is under new management and should... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 17, 2011

We had the best 3 weeks at Glen Grove Maple Leaf. The reservation staff are so helpful. We initially got a 2 berdroom suite on the first floor which was a bit noisy from the nearby streetcars, but Glen Groves so kindly moved us up to the 11th floor and this was great. A fantastic view on the lake, marina,... More 

Was this review helpful? Yes 1
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for your warm review of the Maple Leaf. Yes, the views from the higher floors are fantastic. Especially in the summer! We're happy that you found everything to your satisfaction. We'd be delighted to welcome you back to the Glengrove on your next visit. Of course, we'll try and do our best to give you a room with... More 

Calgary, Canada
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed August 1, 2011

our family booked 4 rooms for us all to stay for a wedding............the location was it's saving grace. 2 of the rooms had awesome locations and views, the other 2 had ok views. 2 of the rooms were filthy, needed painting and carpets cleaned or replaced........both units could have used a real overhaul to get them respectable for use. The... More 

Was this review helpful? Yes 1
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for taking the time to review our property. Yes, the location and the views are superb at this location. Your views about the cleanliness have been addressed and we've made changes to the housekeeping procedures. We are also in the process of making renovations in select units. Once again, thank you for your frank opinions. We really appreciate... More 

Canberra, Australia
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 28, 2011

Stayed here for a week while attending a wedding earlier this month and walked away ambivalent. The location is really what gives this accommodation it's rating, despite it being mostly an average place to stay. It's on the quay and hence you can grab yourself a nice view (depending on the apartment you get). The apartment contains most of the... More 

Was this review helpful? Yes
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for your comments on our property. We regret that you were inconvenienced due to lack of proper service. We generally try our level best to convey to our guests that the building staff doesn't work for the Glengrove. We address all service issues from our head office. Perhaps we fell short in our efforts to communicate that effectively...... More 

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