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Glen Grove Suites at The Maple Leaf

3.5 of 5
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390 Queens Quay West, Toronto, Ontario M5V 3A6, Canada
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1 room 1 adult
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Glen Grove Suites at The Maple Leaf
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21 Reviews from our TripAdvisor Community

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Hannover, Germany
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 20, 2015

At first it looks nice, but the Apartment was very, very dirty. All things: carpet - extremly dirty, seats, couch, and the bedspread has a lot of undefined dirty dark spots. The bathroom moldy. On request by Service the Apartment was cleaned, but it needs a complete renovation. The Service was reachable, a change impossible. We stay 3 Days, it... More 

Helpful?
1 Thank joachimklein
Stirling
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 30, 2015

Been to Toronto quite a few times and have normally stayed more into the city centre, decided to stay here which is right on the lake front and so glad that we did. The views from the apartment are simply stunning with direct views of the CN Tower, baseball stadium and partial lake view. The area where the apartment is... More 

Helpful?
1 Thank mccallum55
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Thank you for your accurate and complimentary review of our property. The views of the lake and the downtown skyline are terrific and we're glad you found them to your satisfaction. The construction is temporary and will be over soon. Rest assured, we remain at your service to ensure your stay is comfortable the next time you visit Toronto. Warm... More 

Georgia
Level Contributor
197 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed September 5, 2015

Stayed here in August 2015, primarily went to Toronto for 3 baseball games. The suites are located right on the newly revamped waterfront and adjacent to the Rogers Centre. We were on the 8th floor with a wonderful view of the waterfront and islands just outside the city. The suite had two bedrooms, one bath, living room and kitchen as... More 

Helpful?
Thank GAretiree
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, Thank you for taking the time to review the Glengrove at Maple Leaf. The downtown location and the views of Lake Ontario are a definite plus among our guests. And you're right - this isn't a hotel. It's much better than that considering the level of amenities available. Thank you once again and we look forward to you... More 

Peterborough, England, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 1, 2015

We stayed here in August for our first visit to Toronto, and were delighted with the quality of the apartment and the location. The apartment we rented was well furnished and has all the amenities you should need for a short stay with a fully equipped kitchenette, cable TV, and air-con. The complex has a gym ,a laundry, a roof... More 

Helpful?
Thank fendad
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, Thank you so much for the spectacular review. We are delighted that you found everything you expected from us and that the location worked for you. We look forward to welcoming you and your family on your next visit. Warm regards, Brian Pereira General Manager More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 14, 2015

A business colleague, duped by Glen Grove Suites at the Maple Leaf's deliberately misleading online photos, booked a two-bedroom apartment for our stay during a June 2015 convention. There was no online mention of the fact that the address listed is on an active construction site and that the building is inaccessible from the ground floor. Signs on the wire... More 

Helpful?
2 Thank Candace A
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

The hotel was absolutely amazing the quality of the room was extraordinary great price and no complaints when my friends and I had music loud. For two days it felt like it was our apartment. They had their own pots and pans knives forks spoons as well as a microwave stove kitchen.

Helpful?
Thank -xomelodyy
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, Thank for the wonderful review. We appreciate that the suite was to your satisfaction and you got the "at home" feeling. We strive to give our guests exactly that feeling when they walk into any of our suites. We look forward to welcoming you to the Glengrove on your next visit. Warm regards, Brian Pereira General MaAnager More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 14, 2014

Ordinary apartment, which is acceptable for families and to whom want a very good localization. the front desk service is poor and the common areas are not well preserved. This is an apartment without any service, so you will just receive the keys and have to manage everything by youself

Helpful?
3 Thank Guido M
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guido, Thank you for your review. Our amenities design is based on "furnished apartment" style rather than "hotel" style and as you correctly observed - these are designed for guests who are budget and comfort oriented. We focus on the location and our suite amenities are designed to make our guests as comfortable as possible. Warm regards, Brian Pereira... More 

Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

I had a quite an enjoyable stay at the Glengrove suites. The place is very clean, has all facities needed and a wonderful view of the lake and at the same time close to downtown, CN tower and Ripley's Aquarium. The reservation team were excellent in their promptness to respond to any problems. The building has an excellent security system... More 

Helpful?
1 Thank Manal E
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Manal, Thank you for the feedback and we're please that you had a pleasant stay at the Maple Leaf. We're delighted that you were satisfied by our reservations team and the water-tight security at the building. And you're right... the view from the upper floors is breathtaking. We'd love to welcome you back the next time you're in Toronto.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

I highly recommand this hotel for its perfectly equiped suites and the amazing view of some suites on the lake. I had a noise concern with my first room and Brian, from the hôtel staff efficiently fixed the problem. Great stay!

Helpful?
2 Thank carogwa
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, Thank you for your review. Yes, the lakeshore views from the suites at the Maple Leaf are rather spectacular and our guests appreciate the location. I'm glad I was able to assist you with the change of suites. We wish more guests would directly call us with their concerns so these could be addressed immediately. We look forward... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 8, 2013

I don't usually write bad reviews, and to be fair; im pretty pissed off right now. But if you're here to have a good time, this will end your ambition. The place is run down. It smells bad. The guest directory is inaccurate. Glen glove forgot to give us a laundry card. The tv is old and the sharp sound... More 

Helpful?
2 Thank Lalaland183
Glengrove, General Manager at Glen Grove Suites at The Maple Leaf, responded to this review

Dear Guest, We regret that your experience with our property was not to your expectation. As of Feb 2013, our apartments have been completely renovated with new furniture, TVs and amenities. As regards the laundry card, we provide cards on request. These can be loaded with funds (including cash) from the machine in the lobby. We look forward to having... More 

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Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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