The main lobby is beautiful, but the rooms... oh, my, TERRIBLE is not accurate enough! I am a president's club member, and have enjoyed stays at many Fairmont properties around the world, but I can assure you that this one is the really ugly step-child of the Fairmont family. My room was categorized as a King/Queen Delux, but I would... More

Only had afternoon tea here with friends but it was a really nice place. The only downside was that the table reserved had been moved out of the main room into a side room which was not what was planned, due to a larger party being accommodated. That aside, the food was good and the atmosphere likewise.

Based on the fact how SUPERBLY EXCELLENT hotel the Fairmont is on Nob Hill in San Francisco, I booked 3 nights to this one in Toronto. As soon as we arrived I could already tell this hotel needs some serious attention (or soon it will crumble -- not only its reputation), but nevertheless, I stood in line by the reception... More

The hotel staff is what separates this hotel from others.... they must hire THE friendliest, most accommodating people they can find because everyone that works here went over and above the usual call of duty for us and was absolutely WONDERFUL! I have unfortunately misplaced the concierge's card that helped us... he was incredible! He just couldn't do enough for... More

We have stayed many times at the Royal York. Great, central location. It's a little hard to access right now due to construction close by. The hotel is very nice and stately. We had just a basic room which is quite fine but not very big. We did find the overnight valet parking a bit steep at $48.

Went to a conference here in May 2013. Hotel has a deep history, but frustrated by bad service. The hotel would not supply our conference with a WiFi password, even though they had the ability. Second, the price for drinks at the in-hotel events were $10+ for a domestic beer and went up to around $18. Next, the Bell Desk... More

The hotel has an incredible history & royalty & other dignitaries have stayed here. The lobby area in particular is impressive. The staff & food (we had the buffet breakfast) were both excellent. The room we stayed in on the 4th floor was quite big & comfortable, but the bathroom was fairly small & needed updating. This is the only... More

We had originally booked into the Cambridge suites but changed because a friend was staying at the Fairmont. When we arrived at around 1:00 a.m. in the morning, the front desk staff informed us that the only room that was available was with a view of scaffolding and plastic sheeting. We were told that we could switch rooms if we... More

Love the history that went with the hotel, with today's amenities. It's a magestic building, and Prince Philip was staying there at the same time we were! Did not like the fact that as a guest, I had to pay for wireless Internet . It wasn't the money, but the simple fact that I had to pay for something that... More