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Thompson Toronto - A Thompson Hotel

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550 Wellington Street West, Toronto, Ontario M5V 2V4, Canada
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Thompson Toronto - A Thompson Hotel
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Thompson Toronto - A Thompson Hotel
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563 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Thompson Toronto - A Thompson Hotel
See the most recent reviews
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It isn't often that I find myself completely relaxed while on business trips, but the Thompson Toronto made me feel just that. The amazing staff, easy check-in and out and incredible bed all made my stay in Toronto so enjoyable. I've never slept so well on a business trip! -S.Schlumberger

Was this review helpful? Yes 1
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear SS, Thank you for taking the time to share with us, we are so delighted to hear that you enjoyed your stay with us and found our staff to be friendly and welcoming. We receive many of comments from our guests on how comfortable our beds are. I’m happy that you were able to experience it firsthand. We look... More 

London, Ontario
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Modern boutique style hotel, room was clean and comfortable. Staff was attentive often addressing us by our name. Enjoyed the heated marble floors, the soaker tub and the rain shower. Husband enjoyed the cappuccino machine in our room. Free internet was nice. Brought slippers to our room because we had boots from the snow.

Was this review helpful? Yes
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear jayceed, Thank you for sharing with us! We are so pleased to hear that you enjoyed your stay and particularly the luxurious cascading rain shower heads in our marble showers and soaker tubs in the King Suites. We hope to welcome you back soon! Warmest Regards, Paula Desjardins Guest Relations Manager More 

Brampton, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed for our Wedding Anniversary. Used self park only to find the Hotel does not run the parking lot. Pay machine for parking not taking working and had to walk around to find another machine. $30.00 for overnight. Got checked in OK. Conner room with more than half the windows blacked out. Black hair on the white bedding. Hair... More 

Was this review helpful? Yes 2
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Steve S, While we strive to not only meet but exceed our guests expectations it seems that we have fallen short in this instance. Please accept our sincere apologies if your stay was anything less than exceptional. We would love an opportunity to welcome you back so that you are able to experience the exceptional product and service which... More 

Vancouver
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Pros -Large and well laid out room. -Very clean. -Great decor (minimalist/mid century modern overtones….a style I adore). -Very comfortable bed. -In room coffee pod maker (the brand name escapes me). -Great service. -Room service menu large and very, very reasonably priced. -Free internet. Cons -No bath (a personal preference). -Fire alarm was activated at 12.30am….this turned out to be... More 

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Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Fact_Check, We always love to hear from our guests and thank you for letting us know how we did. Let us know that you prefer a room with a bathtub and we will be sure to make a note of this for your next visit. We hope to welcome you back again very soon! Warmest Regards, Paula Desjardins Guest... More 

Miami
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Being from Miami, we opted for a Toronto snow weekend and decided on the Thompson. The location is well situated next to the CN Tower (our room had a nice view of the tower just to the east of the hotel by a few blocks)- and to the west was an edgy residential neighborhood close to fun bars (an Ice... More 

Was this review helpful? Yes
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Ocean88, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your time with us from Miami. We look forward to welcoming you back with us very soon! Warmest Regards, Paula Desjardins Guest Relations Manager More 

1 review
3 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel over Christmas, and had the hotel valet park our vehicle for our entire stay. When we checked out early in the morning the valet couldn't find the keys--he finally realized they had left the car on the street all night--and the police had ticketed the vehicle. The hotel assured us they would take care of... More 

Was this review helpful? Yes
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Mickeylv, Thank you for sharing your concern with us. We certainly take this issue very seriously. We use one of Toronto's most reliable and renowned Valet Services and I can assure you that this is not an example of the service provided in our establishment. Please accept our sincerest apologies for any inconvenience that you experienced as a result... More 

Saint Catharines, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Beautiful hotel in a great location of the city and close to many transit routes within a couple block radius. The decor in the hotel was beautiful and the rooms were gorgeous. I loved the heated bathroom floors and the amazing shower. While the rooftop lounge bar was closed during my stay (Sunday night) the view was amazing. The Thompson... More 

Was this review helpful? Yes
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Amy M, We are so delighted to hear your feedback, thank you for sharing with us! We hope to welcome you back very soon! Warmest Regards, Theo Kolovos Director of Rooms More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Thompson Toronto on February 19th and was very impressed with the rooms. The bathroom had heated floors, the suite offered a Nespresso Machine for coffee, an IPod Player, Great Beds and Bedding... I was very impressed... very chic. Will definitely return. Julia

Was this review helpful? Yes
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Julia V, Thank you for your review, we always appreciate hearing from our guests and we are delighted to her that you enjoyed your time with us. We hope to welcome you back very soon! Best, Theo Kolovos Director of Rooms More 

Toronto, Canada
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good looking hotel in the cool part of downtown Toronto. Nice weekend package, decent amenities for a boutique hotel, staffed by very good looking staff who seemed to have missed the lesson that smiling at paying customers is acceptable. Mind you, that statements does not apply to the staff at the Thompson Diner, the Rooftop Bar or the absolutely fabulous... More 

Was this review helpful? Yes
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Frank Y, Thank you for sharing your experience with us. We pride ourselves on the warm and friendly staff that service our valued guests and as such we are very disappointed to hear of this isolated experience which you share. While our guests enjoy our location in the bustling King west neighborhood, on occasion, traffic can sometimes be an... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I travel quite a bit for both work and play. When in Toronto (not as often as I would like) I like to stay at the Thompson. It's conveniently located to some of my favorite establishments to practice some of the seven sins: Gluttony, Lust, Pride and even Sloth, the latter post first three. It has always been impeccably clean... More 

Was this review helpful? Yes 1
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Dr_Humperdink, What a delight to receive your review! Thank you so much for sharing with us. We are very proud of our team who work tirelessly to ensure that our guests not only feel welcome and cared for but also have an experience that keeps them coming back. I will personally share your kind mention with Marion Come and... More 

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