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All 141 Toronto hotels

Thompson Toronto - A Thompson Hotel

5.0 of 5 Hotel   |   550 Wellington Street West, Toronto, Ontario M5V 2V4, Canada
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Ranked #57 of 141 hotels in Toronto
A recent review
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388 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Thompson Toronto - A Thompson Hotel
See the most recent reviews
Ottawa
Top Contributor
51 reviews 51 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First the pluses. Great attentive service - I inadvertently left the DND signal on so my room wasn't made up, within a minute of phoning housekeeping they were up with fresh towels and offered to completely do the room, even though it was my error. Nice room, spacious; trendy, which can be less than practical (wide, shallow sinks bug me,... More

Was this review helpful? Yes 2
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Suzuki267, Thank you so much for taking the time to share your experience with us. We always appreciate hearing from our guests. For your future bookings we do offer state of the art espresso machines in our suites as well as complementary coffee in our Lobby from 6am to 9am. We would love to have an opportunity to welcome... More

Courtice, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife and I decided to have a night out and we chose the Thompson in Toronto. Parking is confusing if not using valet. We found the staff very quick with us, not friendly, many of them playing with their phones. Our room looked very nice at first, but we found approx. 4-5 bobby pins on the floor and a... More

Was this review helpful? Yes 4
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Joe D, Thank you for sharing with us. I am disappointed to hear about your experience with us, we would appreciate an opportunity to speak with you directly to address your concerns so that we can look into the events that transpired during your stay. Rest assured that this is certainly not the level of service and product that... More

Barrie, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 19, 2014

Convenient location, excellent rooms, comfortable, clean and very service oriented. Parking, if not using valet, is awkward and diner staff needs to pay more attention after dropping off the meals. Valet parking is actually cheaper and quite convenient but you may need to circle the block due to one way streets. In heavy traffic and bad weather that's not a... More

Was this review helpful? Yes 2
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear execjim, Thank you for sharing your experience with us. We always appreciate hearing from our guests, I am glad that you appreciated the connection with you, and action we took to address your concerns after receiving your comments. I am delighted that you will be returning, we look forward to welcoming you back to the Thompson Toronto Hotel very... More

Reston, Virginia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 13, 2014

This is not my first trip to Thompson-Toronto and it will most certainly not be my last. Whenever I consider potential accommodations for my travel, especially when making return arrangements to a hotel, ambience, value and location are among the desired features, but the true determining factor is the degree of high quality and proficient customer service from the facility's... More

Was this review helpful? Yes 6
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear JSH11317, Thank you for taking the time to review your stay at the Thompson Toronto Hotel. I am very pleased to hear that your service experience was exceptional. We are very proud of the genuine care and attention that our associates provide to our guests to ensure they enjoy a comfortable and enjoyable stay with us. Thank you once... More

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 12, 2014

The Thompson Toronto is "cool" hotel, the dim lighting, perfumed air, and contemporary tones of the foyer tell you what to expect as soon as you check in. My room was excellent - very clean, well appointed, and with a great view. The underfloor heating in the bathroom was a first for me, and I really liked it. I found... More

Was this review helpful? Yes 2
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear JayE, Thank you for taking the time to share your experience with us. I am delighted that you enjoyed the amenities of your guest room and appreciated our warm and friendly staff. Please accept my apologies for any inconvenience that the internet outage caused during your stay with us. We are working hard to address your areas of concern... More

Montreal, Canada
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 1, 2014

This hotel is honestly targeted for what I would consider 'wannabes'. It’s a really pathetic attempt at being some Hollywood A-lister club/hotel but instead you get this cheesy stench of perfume hit you like a ton of bricks as soon as you enter the dungeon dark lobby, filled with a bunch of pretentious, insecure twenty somethings. On the upside, they... More

Was this review helpful? Yes 6
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Sheila M, Thank you for sharing with us. Please accept my sincerest apologies that we were not able to accommodate your late checkout request. I am sorry that you felt that this reflected poorly on our service. Unfortunately we are not always able to accommodate last minute requests for late departure as we do guarantee our guests a check... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2014

I booked a room at the Thompson because it was close to an event that my university was throwing. I was unsure of what to expect, but I was pleasantly surprised! The man (I forgot his name) at the front desk last night called a cab for my significant other and I as we waited in the lounge area. He... More

Was this review helpful? Yes 1
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear bebopbopper, Thank you for sharing with us! We are delighted that you enjoyed your stay and experienced the hospitality of our warm and compassionate team. We look forward to welcoming you back very soon! Sincerely , Theo Kolovos Director of Rooms More

hong kong
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 19, 2014

located in the fashion district, wellington street, its location has impressed me the most with easy access to nearly good restaurants ... the overall experience was good from the size of the room, design, & service ... my favorite is their 24-hour deli ...

Was this review helpful? Yes 1
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear ilovetravel-2010, Thank you for your review, I am delighted that you enjoyed your stay with us and had an opportunity to appreciate the many amenities which we are pleased offer our guests. We hope to welcoming you back to the Thompson Toronto again soon! Best, Theo Kolovos Director of Rooms More

Thunder Bay
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 17, 2014

The property, rooms, restaurants and public spaces are nice. Service horrible and noisy from both within and the street. For my business purposes, the location of the hotel was not good. I could have stayed closer to where I was working so I can't hold that against the hotel. On the first night, there was a steady stream of visitors... More

Was this review helpful? Yes 6
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear ThunderBayRob, Thank you for taking the time to share with us. We always appreciate hearing from our guests. We strive to provide our all our guests with the warm and genuine service which Thompson hotels are known for, it is clear that we have fallen short in this regard and for this I would like to offer my sincerest... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 11, 2014

Let me start off by saying that I want to really like the Thompson Toronto. I love the area it's in (I used to live next door) and for the past several years, it's been my hotel of choice for a quick last minute booking for a night out in the city. My last two experiences have been horrendous. On... More

Was this review helpful? Yes 4
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear NeilBhaps, Thank you for sharing with us. Please accept my apologies; I can understand that this experience must have been frustrating for you. I hope you can understand that we do require a guarantee of payment in order to provide you access to your room and the amenities of the Hotel. I am sorry that you felt that this... More

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Additional Information about Thompson Toronto - A Thompson Hotel

Address: 550 Wellington Street West, Toronto, Ontario M5V 2V4, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 141 hotels in Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Thompson Toronto - A Thompson Hotel 5*
Official Description (provided by the hotel):
Thompson Toronto, Thompson’s first international addition, opened the summer of 2010 in the diverse and artistically driven King West Village, a neighborhood adjacent to the city’s financial and entertainment districts. Designed by Studio Gaia, 102 ultra-sleek guestrooms feature dark hardwood flooring, contrasting accents in lush orange and cool white, and floor to ceiling windows with sweeping views of Toronto’s cityscape. The hotel’s three dining facilities cater to all tastes: offering comfort food at The Thompson Diner, a modern incarnation of the quintessential 24-hour American diner, upscale Italian cuisine at Scarpetta, by renowned chef Scott Conant, and traditional Japanese at Wabora Sushi.Other hotel amenities include a state of the art screening room, an exclusive nightclub, 1812, a yoga studio, and Toronto’s first and only rooftop pool bar and lounge. ... more   less 
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