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Thompson Toronto - A Thompson Hotel

#25 of 139 Hotels in Toronto
Certificate of Excellence
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550 Wellington Street West, Toronto, Ontario M5V 2V4, Canada
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Thompson Toronto - A Thompson Hotel
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837 Reviews from our TripAdvisor Community

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Cookstown, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

My husband attended a conference at the Thompson so I decided to tag along. I hoped to complete office work during the day while he was at the conference and then have evenings in the city. Unfortunately our room was on the third floor where construction noise was loud all day and it was a bit of a construction zone... More 

Helpful?
Thank wandatowers
Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 4 days ago NEW

From the moment I arrived , The staff at the Thompson Hotel, went over and above the call of duty to make my stay a pleasant one , From the room service staff, to the front desk staff ,all were polite and professional and I have to mention all the staff in the Dinner, If your looking for the best... More 

Review collected in partnership with this hotel

Helpful?
Thank William S
mississauga
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a blast staying at the Thompson Hotel!! By far my favourite hotel in Toronto! I had my Call to the Bar and became a lawyer and they made sure myself and my family/friends felt very special:) Couldn't ask for better service for such a special occasion:)

Review collected in partnership with this hotel

Helpful?
1 Thank ChantalleSawision
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear ChantalleSawision, Thank you so much for sharing with us! We are delighted to hear that you and your family enjoyed your time with us and most importantly ... Congratulations of your invitation to the Bar!! We hope to welcome you back with us again soon, Warmest regards, Paula More 

Waterloo, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked through pipeline. Arrived and was given a 3rd floor room. Up to room and floor was under construction (wires exposed where light fixtures should be, dust in hallways, lights out). Went into room and there was a pound drilling noise from floor above. Called down to front desk and they moved us to a higher floor. Was slightly annoyed... More 

Helpful?
Thank memac160
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear memac160, Thank you for your feedback, we always enjoy hearing from our guests and appreciate you taking the time to share with us. We appreciate your patience and understanding while we complete our renovation we strive to ensure that our guests feel comfortable and welcome, it is very sweet of you to commend our service team members. We hope... More 

Mississauga, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Top notch Hotel, Service & staff. We had our meeting in the Wellington room which is an exceptional space with multiple screens and room to move around. The staff at the hotel were excellent, which can make or break any meeting! Food was delicious! Catering was superbly organized by Kristy Dunbar, & Mathew Delorey was excellent support for our entire... More 

Helpful?
Thank Mary E
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Mary E, Thank you so much for taking the time to share with us. It was an absolute pleasure to host your meeting and we are thrilled to hear that it was such a success. It is very sweet of you to commend our team members Kristy and Matthew who were just delighted to receive your feedback. We look... More 

Egham, United Kingdom
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second visit and by far the best yet. The service was incredible, the rooms are a great size but upon check in I realised that my room did not have a bath. I went back to reception and asked if they had a room with a bath. Approaching my third trimester and with a visible cold I... More 

Helpful?
Thank piglett81
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear piglett81, Thank you so much for sharing your experience with us. One of the things that we believe sets us apart from our competitors is our genuine care and attention to our guests. Making sure that our guests feel welcome and important is our top priority and we are thrilled to hear that this was your experience. We especially... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

The level of service is excellent here ! The staff makes it their business to go out of their way to make guest feel welcomed ! Also the hotel is in a great location to many restaurants, bars, and lounges or clubs! I will most certainly be returning to the Thompson !

Review collected in partnership with this hotel

Helpful?
Thank campma64
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear campma64, Wonderful to hear that you enjoyed your time with us. We take great pride in the care and attention which we provide to our guests and we are delighted to hear that your experience reflected this. We would love to have you back and hope to welcome you back with us again soon. Warmest regards, Paula More 

Listowel, Canada
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I don't have anything terrible to say about this place except that I booked it on Hotwire and it had it rated as a 4.5 star over a bunch of the hotels in the Entertainment district closer to the theaters. In my opinion this is not a 4.5 star. I think those other 4 star hotels are better. WE stayed... More 

Helpful?
Thank jasonstein99
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear jasonstein99, Thank you for sharing with us. We are a boutique lifestyle Hotel which prides itself on the care and attention which we provide our guests, if we were not ideally suited to your tastes then we must extend our apologies to you. We will soon be launching our newly designed lobby bar and lounge as well as newly... More 

Barrie, Ontario
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Thompson Hotel for one night and we absolutely loved it. The décor was awesome and the room was beautiful. I loved the heated floors in the bathroom and the bed was very comfortable. I would definitely come back.

Review collected in partnership with this hotel

Helpful?
Thank booker_cathy
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear booker_cathy, Thank you for sharing your feedback with us! Our guests often rave about the contemporary decor of our guest rooms and heated marble bathroom floors, we are delighted to hear that you enjoyed them as well. We hope to welcome you back with us again soon! Warmest regards, Paula More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Went to the Thompson for a retreat. From check in to check out, everything was on point. The team at the front desk was engaging, energizing and fun to interact with. The bartender in the lobby bar made me an old fashion and it was PERFECT. The roof top bar was very nice also; boasting a picturesque view of the... More 

Helpful?
1 Thank MikeRuss1
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear MikeRuss1, Thank you so much for sharing your feedback with us! We are thrilled to hear that you enjoyed your stay with us and that you had some time to appreciate the rainfall shower in your guest room bathroom and the unprecedented views from our rooftop lounge and bar. We hope to welcome you back with us very soon!... More 

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Staying in Downtown West

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Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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