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All 141 Toronto hotels

Thompson Toronto - A Thompson Hotel

5.0 of 5 Hotel   |   550 Wellington Street West, Toronto, Ontario M5V 2V4, Canada
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63%
Ranked #63 of 141 hotels in Toronto
A recent review
5 of 5 stars reviewed 5 days ago
Rebecca S San Francisco, California
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  • Reviews (421)
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421 people have reviewed this hotel

Traveler rating
    154
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I thoroughly enjoyed my stay at this property. As a frequent business traveler, I love to find hotels that spoil me. This one definitely did with the super comfy bed, heated bathroom floor, well designed work space and sound proof room. Room service dinner on my first night was delicious, hot and delivered promptly. The neighborhood around the hotel felt... More

Was this review helpful? Yes 2
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Rebecca S, Thank you for your kind review, we are delighted to hear that you enjoyed your stay with us and were able to enjoy some of the amenity’s in our vibrant King West Neighborhood. We hope to welcome you back very soon! Sincerely, Theo Kolovos Director of Rooms More

Lakeland
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel could not be better situated to explore all that Toronto has to offer! Central to shopping districts, excellent eateries, and all that downtown has to offer! We loved the contemporary style, the friendly staff, and the rooftop pool is not to be missed.

Was this review helpful? Yes 2
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Shane M, Thank you for sharing your experience with us, we are always thrilled to hear from our guests and we appreciate you taking the time to connect with us. We are so glad that you enjoyed your Honeymoon and we are very proud to have played a small part in your celebration. We hope to welcome you back... More

Sarnia, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A fantastic property. Upon entering the building, it was nothing but superb service. Fantastic atmosphere, helpful staff, and just a pleasure to be there. The rooms were fantastic, clean, and had everything you could wish for. The bed was absolutely super cozy and we did not need for a single thing. I highly recommend the Thompson Hotel as it's the... More

Was this review helpful? Yes 6
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear daveydog01, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had an incredible stay with us at the Thompson Toronto. Our team is working diligently to ensure that our guest’s experience is beyond expectations. We look forward to welcoming you back very soon, Sincerely, Theo Kolovos Director... More

Los Angeles, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I check in and there is only 1 person @ the front desk. She continues to stand in front of me on the phone for 10 minutes before acknowledging my presence, despite me standing awkwardly in front of her 3 feet away. Meanwhile, four other employees standby the elevator, dressed like they are hitting up The Roxbury, playing on their... More

Was this review helpful? Yes 3
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear SimonPhoenix99, While I am terribly disappointed to hear that your stay was anything less than exceptional, I am glad to see that your experience hasn't placed a damper on your sense of humor. Please accept our sincerest apologies, we always strive to meet our guest’s expectations but it is clear that we have fallen very short here. I hope... More

Kitchener, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon check-in, our room was not ready, so we were given free drinks at the lobby bar. Pool was closed for private function so we went up early Sunday morning. Beautiful lounge area. What a spectacular view! We walked at night in the neighbourhood, felt safe, lots happening, great people watching. We really enjoyed ourselves. Room was fantastic, comfortable and... More

Was this review helpful? Yes 3
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Francesca M, Thank you so much for sharing your experience with us! I know that Stephanie and Shawn will be delighted to receive your kind mention, We look forward to welcoming you back very soon! Sincerely, Theo Kolovos Director of Rooms More

Hamilton, Bermuda
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I just came back from a 5-day stay in this hotel. I read all the reviews prior to booking the hotel and came away leaning heavily on the positive side. Our room was very modern and spacious. The Diner, the only real eatery on the property was good diner food. There were plenty of other restaurants in... More

Was this review helpful? Yes 3
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Jack D, We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back very soon, Sincerely, Theo Kolovos Director of Rooms More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband and I chose here for our wedding night before we left for our honeymoon. I woke up in the middle of the night to a man standing by our bed who did not move when I started screaming. It took my husband jumping up in defense mode for him to leave. The next day we were told by... More

Was this review helpful? Yes 4
New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I visited the hotel from NY after I heard good things. WHAT a disappointment. The front desk staff were friendly enough but it was the rest of my stay which was terrible. No access to rooftop due to a Pride event, no access to pool, access to THE DINER which has fried chicken, I spend $400 for fried chicken. I... More

Was this review helpful? Yes 1
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear brian t, Please accept our sincerest apologies, we always strive to meet our guest’s expectations but it is very clear that we have fallen short here. I hope that you will allow us an opportunity to invite you back so that you can experience the exceptional product and service which we are known for. Sincerely, Theo Kolovos Director of... More

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very modern hotel and rooms were clean and spacious. Based on previous reviews, we also parked across the street. Parking underground or valet was over $40. We had time to enjoy the rooftop pool before it closed at 7pm. Beautiful view of downtown Toronto. Late at night, we could hear everyone coming home. Girls were talking loudly as if they... More

Was this review helpful? Yes 4
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Shirley T, We are delighted to hear that you enjoyed your stay with us, connect with us directly next time and we would be happy to add your preferences to your profile, We look forward to welcoming you back very soon, Theo Kolovos Director of Rooms More

Hawalli, Kuwait
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

the worst experience ever. they take your credit card info and charge a minimum of 100CAD without their taxes, and then they serve you with plastic glasses!!!! The food have to be ordered 48 hours in advance, yet it need an hour plus to reach the table. very poor service, and very disappointing. asked them to fix the heating system... More

Was this review helpful? Yes 3
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Elyias, Thank you for your feedback, please accept our apologies if the service you received on our rooftop was anything less than exceptional. We are constantly looking into ways to improve our service and hope you will return to enjoy the progress that we have made. Sincerely, Theo Kolovos Director of Rooms More

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Additional Information about Thompson Toronto - A Thompson Hotel

Address: 550 Wellington Street West, Toronto, Ontario M5V 2V4, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Thompson Toronto - A Thompson Hotel 5*
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649 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#24 Spa Hotel in Toronto #34 Luxury Hotel in Toronto
Hotel Class
Official Description (provided by the hotel)
Thompson Toronto, Thompson’s first international addition, opened the summer of 2010 in the diverse and artistically driven King West Village, a neighborhood adjacent to the city’s financial and entertainment districts. Designed by Studio Gaia, 102 ultra-sleek guestrooms feature dark hardwood flooring, contrasting accents in lush orange and cool white, and floor to ceiling windows with sweeping views of Toronto’s cityscape. The hotel’s three dining facilities cater to all tastes: offering comfort food at The Thompson Diner, a modern incarnation of the quintessential 24-hour American diner, upscale Italian cuisine at Scarpetta, by renowned chef Scott Conant, and traditional Japanese at Wabora Sushi.Other hotel amenities include a state of the art screening room, an exclusive nightclub, 1812, a yoga studio, and Toronto’s first and only rooftop pool bar and lounge. ... more   less 
Number of rooms
102

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