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All 141 Toronto hotels

Hotel Indigo Toronto Airport

3.0 of 5 Hotel   |   135 Carlingview Drive, Toronto, Ontario M9W 5E7, Canada
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59%
Ranked #79 of 141 hotels in Toronto
A recent review
3 of 5 stars reviewed 6 days ago
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241 people have reviewed this hotel

Traveler rating
    48
    91
    57
    33
    12
See reviews for
23
79
37
76
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed 2 days ago NEW

I stayed for 3 days. Hotel is clean and nice. But no heating for entire stay. Turn heater on and cool air comes out. They moved me to the other room but still the same heater problem. On the last day of the stay I went into take a shower, water was down and couldnt take a shower. They said... More

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Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I agree that having the girls hockey team there and taking up 3 floors wasn't optimal because of the noise and holding the elevators hostage. I also agree that having one of the elevators out of order made things pretty tedious getting to your room. Those were two things that occurred simultaneously that hurt my experience that may have happened... More

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Vancouver, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

When check in, the front desk staff was not friendly and they charged parking fee and don't serve breakfast. One elevator was not in service. and Some sports team kids made noise. In the room desk lamp not working and there was just one glass cup so I called frontdesk but they did nothing for me. I don't recomend this... More

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Dallas, Texas
Top Contributor
61 reviews 61 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Ok it has got the hip and trendy euro-look and the hip and trendy will love the decor, but it will stop there. The Good: Free parking and in the Toronto area that is a big plus. The Bad: The parking is NOT easy access. If it is cold and rainy you'll get cold and we're You are supposed to... More

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Nadeera C, Front Office Manager at Hotel Indigo Toronto Airport, responded to this review

Dear irloyal, Thank you for posting a review following your recent visit. I am very sorry that you faced several challenges and for any inconveniences’ when staying with us but I appreciate that you pointed these out so that corrective action can be taken. I have contacted in the individual department managers with the challenges who will investigate further and... More

Winnipeg, Canada
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here recently for a one night layover and it was great! The shuttle was prompt, the front desk staff were very friendly and the room was very nice and clean. There was a little coffee maker and fridge. The bathroom was nice and big and everything appeared clean. I got a great rate on Hotwire too!

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Nadeera C, Front Office Manager at Hotel Indigo Toronto Airport, responded to this review

Dear kajah, Thank you for staying with us at the Hotel Indigo Toronto Airport. I am very pleased to read that you had an enjoyable stat and our facilites and services met your expectations. Thank you again for staying with us! Our team and I are looking forward to welcoming you aga at the Hotel Indigo Toronto Airport. Nadeera Carranza... More

Ontario, Canada
Top Contributor
162 reviews 162 reviews
28 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed March 12, 2014

We booked 1 night with a 15 day package for parking for our car. We got there and checked in, and Stacey at the front desk was nice. You have to have your hotel card to get from the garage to the hotel itself from the covered parking (which is why we booked this hotel). It is also a good... More

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Nadeera C, Front Office Manager at Hotel Indigo Toronto Airport, responded to this review

Dear JBJOHNSON, Thank you for posting a review following your recent visit. I am very sorry that you faced several challenges and for any inconveniences’ when staying with us but I appreciate that you pointed these out so that corrective action can be taken. I have contacted in the individual department managers with the challenges who will investigate further and... More

London, Canada
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 4, 2014

Well ladies and gents, here is the breakdown: Service: When we came in we went to the front desk to check in. I didn't find the greeting bad but I didn't find it that great. My feeling from the woman was " I'm here to do my job and go home ". What I think you want is " I... More

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IHGCare, Guest Relations Manager at Hotel Indigo Toronto Airport, responded to this review

Dear Wayner76, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Lindsay, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 25, 2014

This hotel has friendly staff and I have always had a nice clean room. The meals seem expensive but the serving sizes are large and the food is good. I really like that I can park my car underground so I don't have to come back to a car that has been plowed in with snow during my vacation.

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IHGCare, Guest Relations Manager at Hotel Indigo Toronto Airport, responded to this review

Dear LovesTheBeach250, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with our friendly staff, room cleanliness and quality of food. It encourages our team members to work even harder and consistently delight our guests. Your... More

Toronto
Contributor
12 reviews 12 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 21, 2014

I'm combining 2 reviews in one here. We did the stay park fly package back in January of 2012 and really liked it so we returned for our second and third stay. We used the same package in December 2013 and again in February 2014. In December we noticed that our room was pretty tired with water damage around the... More

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IHGCare, Guest Relations Manager at Hotel Indigo Toronto Airport, responded to this review

Dear vjmToronto, Thank you for choosing our hotel as your accommodation preference and writing a review about your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, shuttle and room cleanliness. It is regrettable that there were certain aspects... More

Grimsby, Canada
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 18, 2014

My husband and I stayed at the Hotel Indigo Toronto Airport on January 28, 2014 after a flight from Punta Cana. We have always been pleased with our stay at this hotel - friendly service, clean room, close to the airport, and a covered garage. However, this time one elevator was not working, the other elevator had no lights and... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Hotel Indigo Toronto Airport, responded to this review

Dear Carolyn S, Thank you for taking the time to provide feedback on your stay. It is unfortunate facility outages prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

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Additional Information about Hotel Indigo Toronto Airport

Address: 135 Carlingview Drive, Toronto, Ontario M9W 5E7, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #79 of 141 hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Indigo Toronto Airport 3*
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