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BWP Toronto Airport Hotel

135 Carlingview Drive, Toronto, Ontario M9W 5E7, Canada
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1 room 1 guest
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BWP Toronto Airport Hotel
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331 Reviews from our TripAdvisor Community

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Traveler rating
    58
    135
    74
    43
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • All months
    (331)
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    (64)
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Caguas, Puerto Rico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was pretty good for the price, has good location, also very clean, but didn't like the shower and also there was no bathroom courtain, the water got out to the floor.....the bed was also making noise everytime I moved.....

Was this review helpful? Yes 1
Kitchener, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Front desk staff were wonderful. They were friendly and efficient. Room was very clean and modern. Nice big shower! Bed was comfy and the room had a very large tv. The only downside to this was the restaurant. Both mornings we had breakfast there and each time there was only one poor soul working all the tables. She was doing... More 

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Upon check in, our receptionist was complaining about another hotel guest to me while I was waiting to check in which I found to be incredibly rude and unprofessional. While checking in I had notified the concierge that I would be paying cash as well with a cash deposit she continued insisting that I should provide my credit card information... More 

Was this review helpful? Yes 1
North Bay, Canada
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly service from front desk to housekeeping to servers in restaurant. Joined their restaurant for a light dinner and was actually amazed by how good it was :) i had Quiona Salade with grilled chicken !! :) pretty good as for hot tub jets didn't work but the pool was good and so was sauna. Definitely returning next trip

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Calgary, Canada
2 reviews
1 of 5 stars Reviewed 3 weeks ago

This is the old indigo. EVERYONES credit cards are skimmed and stolen. Still are. Airline people refuse to leave credit cards at check in because they say they are always stolen. My cards stolen twice at this hotel. So only pay cash. Do not! DO NOT, leave a credit card at the " new no name hotel" which might become... More 

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Tillsonburg
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are clean but worn. On the night of our stay the fire alarm went off at 2:30 a.m. and did not shut off for about 15 minutes. There was no apology at the front desk or even an acknowledgement. Other than that, it's not a bad hotel.

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BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Mark B, Thank you for your valuable feedback. Please accept our sincere apologies for the fire alarm and any inconvenience it may have caused and also for the front desk falling short on handling your situation appropriately. Our Front Office Manager will be following up to ensure this does not happen again. I am delighted to know that you... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

I wish I would have gotten her name but the front desk lady that works during the daytime was awesome! She was very accommodating to myself and my daughter. We showed up early and was just wondering if we could leave our luggage and check in later and she let us check in after only being there 15 minutes. She... More 

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BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Karen G, Thank you for taking the time to provide such great feedback on your recent stay with us! I am delighted to know that you found our AM front desk agent Awesome and appreciate your comments on our housekeeping staff as well. We will definitely share this with our team as encouragement. We hope you will recommend us... More 

Edmonton, Canada
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 25, 2015

I have stayed at this hotel on three occasions. Each time the hotel is under a change in ownership or under renovation of some sort. They are currently converting to a Best Western from an IHG affiliate. The rooms are nice , very contemporary and clean. However, there is currently renovations elsewhere in the Hotel like the hallways that are... More 

Was this review helpful? Yes 1
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Clint a, Thank you for your valuable feedback. We recognize that our hotel is in need of some upgrades, and we are currently undergoing a full hotel renovation and brand change to better suit our guests needs. We appreciate your compliments about our clean contemporary rooms and our quick friendly service and will share this with our team as... More 

London, Ontario, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 22, 2015

The room had a smell of smoke even though it was classified as a non-smoker room. The room did not have a bathtub, and it did not have a curtain or a door for the shower. The whole floor was a mess after we took the shower. They are redecorating the outside, so it did not look fine. It was... More 

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BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Teresa, Thank you for your valuable feedback. We apologize for the inconvenience you faced and recognize that our hotel is in need of some upgrades. We are currently undergoing a full hotel renovation that should be completed around the end of September. We hope that we can welcome you back to experience the difference in the near future. Warm... More 

Woodstock, Canada
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 stars Reviewed July 15, 2015

We were looking for a hotel by the airport, with parking, for both an early flight (and an event the night before). I had noticed this on Groupon when it was a Hotel Indigo, when I went back to book it had been rebranded as BWP Toronto Airport. I assumed that meant Best Western...Plus? It wasn't very clear but it... More 

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BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Melmo1, Thank you for taking the time to review your recent stay with us. Your comments regarding the front desk staff have been passed on to our General Manager for investigation and review and for changes to be made. With regards to your comments about the name change and drop cloths, we are currently undergoing a full hotel renovation... More 

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