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BWP Toronto Airport Hotel

135 Carlingview Drive, Toronto, Ontario M9W 5E7, Canada
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BWP Toronto Airport Hotel
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BWP Toronto Airport Hotel
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325 Reviews from our TripAdvisor Community

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Traveler rating
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    133
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • German first
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  • All months
    (325)
  • Mar-May only
    (64)
  • Jun-Aug only
    (100)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (82)
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Ottawa, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I wish I would have gotten her name but the front desk lady that works during the daytime was awesome! She was very accommodating to myself and my daughter. We showed up early and was just wondering if we could leave our luggage and check in later and she let us check in after only being there 15 minutes. She... More 

Was this review helpful? Yes
Edmonton, Canada
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on three occasions. Each time the hotel is under a change in ownership or under renovation of some sort. They are currently converting to a Best Western from an IHG affiliate. The rooms are nice , very contemporary and clean. However, there is currently renovations elsewhere in the Hotel like the hallways that are... More 

Was this review helpful? Yes
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Clint a, Thank you for your valuable feedback. We recognize that our hotel is in need of some upgrades, and we are currently undergoing a full hotel renovation and brand change to better suit our guests needs. We appreciate your compliments about our clean contemporary rooms and our quick friendly service and will share this with our team as... More 

London, Ontario, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The room had a smell of smoke even though it was classified as a non-smoker room. The room did not have a bathtub, and it did not have a curtain or a door for the shower. The whole floor was a mess after we took the shower. They are redecorating the outside, so it did not look fine. It was... More 

Was this review helpful? Yes
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Teresa, Thank you for your valuable feedback. We apologize for the inconvenience you faced and recognize that our hotel is in need of some upgrades. We are currently undergoing a full hotel renovation that should be completed around the end of September. We hope that we can welcome you back to experience the difference in the near future. Warm... More 

Woodstock, Canada
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were looking for a hotel by the airport, with parking, for both an early flight (and an event the night before). I had noticed this on Groupon when it was a Hotel Indigo, when I went back to book it had been rebranded as BWP Toronto Airport. I assumed that meant Best Western...Plus? It wasn't very clear but it... More 

Was this review helpful? Yes
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Melmo1, Thank you for taking the time to review your recent stay with us. Your comments regarding the front desk staff have been passed on to our General Manager for investigation and review and for changes to be made. With regards to your comments about the name change and drop cloths, we are currently undergoing a full hotel renovation... More 

Saint Louis, Missouri
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Found this on groupon they were renovating and the halls looked terrible. It felt like an unsafe location, but the room was nice and the staff was very helpful. We got in late and needed dinner and the staff was very attentive to our needs. I think it will be beautiful when they are all done.

Was this review helpful? Yes 1
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear Cstinnin, Thank you for taking the time to review your recent stay with us. I am delighted to know that you had a pleasant experience dealing with our helpful staff and clean spacious rooms and will share this with our team as encouragement. We are currently undergoing a full hotel renovation and re branding to a Best Western Premier,... More 

London, Ontario, Canada
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Found this place through GroupOn while trying to find something relatively low cost for one night in Toronto. Depending on what site you read reviews they are mixed. This place was formerly the Indigo Hotel and now being rebranded under Best Western Premiere. There is construction/ remodelling happening throughout the hotel. Nothing to invasive but obvious as we went to... More 

Was this review helpful? Yes 2
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear MrDoug90, Thank you for the honest review of your recent stay with us along with the wonderful pictures of our rooms and amenities. I am delighted to know that you enjoyed our clean spacious rooms and generous amenities. You are correct, we are currently undergoing a full hotel renovation and re branding to a Best Western Premier, the first... More 

Kapuskasing, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 18, 2015

Clean, modern, very comfy, pool water is cold and the whirlpool could be hotter. Over all very satisfied, staff is really nice, place is nice looking and modern, lots of parking. I certainly recommend it.

Was this review helpful? Yes
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear LynnMondoux70, Thank you for taking the time to review your recent stay with us. We are delighted to know that you would recommend us to family and friends and that you enjoyed our clean modern comfy rooms, friendly staff and abundant covered parking. We will share your feedback with our team as encouragement. Warm regards, BWP Toronto Airport Hotel More 

North Royalton, OH
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 3, 2015

Stayed one night returning from Iceland to Toronto to Cleveland. I wanted a hotel near the airport, half-way decent, and not too expensive. We actually drove up from Cleveland to avoid the $1161 airfare for a 45 min. flight over Lake Erie! So we left our car at the hotel for a week while we were gone, parking garage and... More 

Was this review helpful? Yes 2
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear LMT, Thank you for your great review! We are delighted to know that you enjoyed our clean rooms, friendly staff, affordable covered parking as well as our complimentary shuttle transfers to Toronto Pearson Airport. Our new executive chef has been doing very well with our onsite restaurant. If you wish to try us out on a future trip, more... More 

Waterloo, Canada
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 1, 2015

Very convenient place to stay if you have and early morning flight and need up to a week of parking. The premium for parking is only $30. The front desk arranged a free shuttle for 10 of us to the airport which was right on time. Upon return we waited only 10 minutes for the shuttle to take us back... More 

Was this review helpful? Yes
BWPToronto, Manager at BWP Toronto Airport Hotel, responded to this review

Dear BigmanPete, Thank you for your taking the time to review our facilities. We are delighted to know that you enjoyed our convenient location close to the Toronto Pearson airport, affordable efficient parking package, timely complimentary shuttle to Toronto Pearson Airport and even had a chance to try our pub onsite! We thank you for the compliment to our bar... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 6, 2015

Overall this hotel is barely adequate- terrible toiletries, uncomfortable beds, nothing in this place felt like a boutique hotel. It's more like a motel 6. I wouldn't have minded so much, except that I felt my overall safety was at risk while staying there. For all the single women travelers out there: I highly suggest you stay elsewhere just so... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at BWP Toronto Airport Hotel, responded to this review

Dear Kelly M, Thank you for your review regarding your recent stay at Hotel Indigo Toronto Airport. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More 

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Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
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