you wont be wowed by it but depending on what your looking for should be just fine for a stay. good location to airport and anything your lookin for in thunder bay. rooms have coffee maker...flat screen tv... no microwaves. .also the fridge is tiny. pool and steam room are great. but again nothing is done here to wow you.....
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The bathrooms were probably the best part of the room, except that we needed to get toilet paper, Kleenex and towels from the front desk. The carpet was threadbare and the beds were old and less than comfortable. When we tried to get a meal at the restaurant, the waitress was so rude that we left. If we ever end...
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Dear Barnscat,
Thank you so much for taking the time to post your review of our property. I am sorry to hear you had a less than favorable stay, but am pleased to share news of our renovations with you.
We have recently replaced the mattresses and frames in our guest rooms, as well as the mini fridges in each...
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Bed was comfortable, room was clean but cracks in ceiling, wall paper peeling...bathroom was clean with good shower..I think the up coming reno should make a big difference.
Nothing stands out with this hotel, really is average at best.
Have to agree with "Proudmanxman1970" dingy dark hallways. Everything looks dated an worn, I think its luck of the draw room...
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Thank you so much for your review. We too are excited about the upcoming renovation. You may have noticed that new mattrresses have been replaced in every guest room, new 32" flat screen TV's are in place, as well as new mini fridges in each room.
In the upcoming couple of months you will notice new carpets in every guest...
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Filthy halls, rooms and terrible service. Halls were so dark I thought I would be mugged going to my room. Never again!
Thank you for taking the time to post a review of your stay with us. I am so sorry that you had such a unfortunate experience. However I am pleased to share news of our renovations with you. We have already begun by replacing the in-room mini fridges and installing ice machines. We are currently replacing our tv's with 32"...
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Lobby and pool area are nice. I have stayed here several times over the years for work. When booking the room I asked for a suite because the standard rooms are well below average, compared to other hotels around the area. When entering the suite we noticed the rugs were very stained, but the beds were clean. In the living...
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Thank you for your review. I am very sorry that you had such a poor experience. Your concerns have been shared with our housekeeping staff and I assure you this is not our norm of cleanliness. We are indeed excited about our renovation program, and I believe you will be very happy with the changes that you see on your...
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I have stayed at this hotel twice now, for work. Usually I am at the Valhalla, which is a very nice place, but quite a bit more expensive.
Anyway, having stayed at this hotel twice, I have come to realize that it depends on what part of the hotel they stick you in. It's like a giant maze, there is...
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It is great to hear that you enjoyed your last stay with us and our restaurant! We are indeed looking forward to our renovation project. We have already started preparation and have installed 3 new self dispensing ice machines, new fridges in every guest room, and have ordered new mattresses which we should have mid March. Every guest room will...
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We stayed at this hotel a few times in Dec. boy has it gone down hill. First time we stayed there, the bed wasn't even made properly. Mattress cover was too small for the bed therefore it had slipped down to the bottom of the mattress, phone didn't work, walls were PAPER thin....REALLY!!!!. The person that was in the room...
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Thank you for taking the time to post your review of your recent stay with us. I am glad to hear that you did take advantage of the complimentary upgrade, but am sorry to hear that your experience did not meet your expectations.
We indeed are looking forward to the renovations at the property. We have already started installing tub/shower...
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First off, we took the shuttle from the airport to the hotel, the shuttle took over 40 minutes to arrive. The van was in horrible condition, the back bumper was almost falling off, the seats were torn and it had a horrible smell.
We got to the hotel, the lobby looks nice, but the carpets were badly stained. As I...
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Please accept my apologies for the poor experience you had at your property. I am sorry you experienced a delay in the shuttle picking you up from the airport as our guests find this a real convenience.
I am happy to hear about the great experience you had in the restaurant and will be glad to share your remarks with...
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I stayed here for 2 nights and when I turned down my sheets my first night, there was hair and stains from the previous guest! I had a second bed in my room, which wasn't that bad, so opted to sleep on that (on top of the bed covers). I called the front desk and they asked if I wanted...
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I am very sorry to hear about your experience with us. Our hotel policy to is change the sheets on all beds when a guest checks out, and as part of our environmental committment, to give the guest the choice of whether to have sheets changed daily during their visit. I will be reviewing your comments with our Executive Housekeeper...
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I have been staying at this hotel for the past 2 years and have found the staff pleasant to deal with. They have upgraded my room on several occasions and go out of their way to make sure our stay is comfortable. On our latest trip we were upgraded and my wife loved the room. The only concern I have...
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Thank you for sharing your experiences at our property! I am so glad to hear that you have enjoyed your stays with us, and look forward to having you back in the near future. We too are excited about the upcoming renovatiions. I will share you comments regarding the restaurant hours with our Food and Beverage team, and we will...
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53 Reviews
73 Reviews
