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Prince Arthur Waterfront Hotel & Suites

2.0 of 5
17 North Cumberland Street, Thunder Bay, Ontario P7A 4K8, Canada
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Prince Arthur Waterfront Hotel & Suites
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Prince Arthur Waterfront Hotel & Suites
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175 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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    (21)
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    (57)
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Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2015

Had a wonderful stay here. When I stayed I noticed the hotel rating was very poor, but since it was specific amenities I was looking for I didn't care. We purchased a suite and it was one of the nicest if not the nicest hotel room I have ever stayed in. The staff was great offered to help with everything.... More 

Was this review helpful? Yes 3
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

This Harbourfront hotel, built in 1911, offers free airport transfer to/from Thunder Bay International Airport, 20 minutes’ drive away. It features on-site dining, an indoor heated pool and guest rooms with free Wi-Fi. These traditionally styled rooms at Prince Arthur Waterfront Hotel & Suites include a fridge and coffee-making facilities. Each room also has cable TV and in-room movies. Portside... More 

Was this review helpful? Yes
Tony_S123, General Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Dear Guest Thank you for staying with us during your visit to Thunder Bay. I would also like to thank you for taking the time to submit a review. I am happy to read that your stay was an enjoyable one. We hope to see you soon. Yours truly Tony Scarcello More 

Terrace Bay, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 12, 2015

Although this is an old hotel my stay was fabulous. The large spacious room had very comfortable beds and the room was nice and clean. We were on the lake side and the view was none other then spectacular from the view of the lake to watching the people skating on the open rink. The restaurant was good and the... More 

Was this review helpful? Yes
Tony_S123, General Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Dear Guest Thank you for taking the time to send in your comments. The view from our guest rooms is spectacular and with the skating rink in the winter to the splash pad and the skate board park in the summer there is always something to do for the entire family. We hope to see you soon. Your's truly Tony... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed December 21, 2014

We stayed there, as the company was paying for the room. This will be the last time we stay there. Understand the age of the building, and the issues that go with that. This building shows it's age, in every aspect. The boiler system for heat in each room, was not able to be turned down. We slept in sauna... More 

Was this review helpful? Yes
Tony_S123, General Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Dear Guest Thank you, for staying with during your visit to Thunder Bay, comments from our guests are important to us as it helps us improve our service and facilities. Due to the unseasonably mild temperatures that Thunder Bay has been having it has been a challenge to control the heat during that period. Even thou our system is older... More 

1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 6, 2014

I was at this hotel for a wedding and had the worst experience. The staff were extremely unprofessional and the rooms were not clean. My relative had paid a lot of money to have her wedding at this establishment and not only did this hotel ruin her big day, they treated her guests like garbage. I highly suggest people look... More 

Was this review helpful? Yes 9
Hudson, WI USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 28, 2014

Great location, wonderful staff. It is an old hotel but updated and spacious rooms, great view of the harbor and close to wonderful bars and restaurants. Would definitely stay here again. We had no complaints.

Was this review helpful? Yes 1
Tony_S123, General Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Dear Guest Thank you for your kind review. I am happy to read that you enjoyed your stay with us. We hope to see you again soon. Thank you Tony Scarcello General Manager More 

Stuart, Florida, United States
Senior Contributor
24 reviews 24 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 16, 2014

This is a very nice hotel with some noticeable blemishes. We stayed in a nice suite overlooking the bay. Nice bed, sofa, and chairs. Big screen TV with a good cable selection. The shower was a bit squinchy with old fashioned shampoo and soap dispensers. There are many flaws in the paint and this hotel could use a good freshening.... More 

Was this review helpful? Yes
Tony_S123, General Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Dear Guest Thank you for staying with us during your visit home. We are on a daily basis updating, refreshing areas of the hotel. We are once again making our way through each guest room and addressing any issues that we see. We look forward to seeing you again. Thank you Tony Scarcello General Manager More 

North Bay, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 12, 2014

For an old hotel it isn't all that bad, but all too often its the small things that make a big difference. Although the rooms are spacious, the bathroom was terrible.. not hot water in sink and a shower that was a a trickle at best. The coffee maker in the room contained coffee from the last persons visit which... More 

Was this review helpful? Yes 2
Tony_S123, General Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Dear Guest Thank you for staying with us and also for sending in your review. I seems that curtain things have been missed by my staff which is unacceptable and I do apologize. We pride ourselves in providing clean comfortable rooms. Your review will be shared with our Executive Housekeeper to ensure these does not happen again. We hope to... More 

Northern Ontario
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 4, 2014

First the good. A charming old hotel with large rooms. Perfect location at the waterfront next to the train station and walkway to the Marina. The prices are reasonable! The bad news, only one elevator for 5 floors, Old style CRT 28" Tvs, the hot water takes a long time to come and the hairdryers are almost obsolete and take... More 

Was this review helpful? Yes
Tony_S123, Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Dear Guest Thank you for your comments and for staying with us while in Thunder Bay. A 2nd elevator is available just on the left side of the front desk if the main elevator is busy. We are also in the process of changing over our TV's to flat screens, as it stands now, all of our suites have flat... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Being a older hotel is very clean and great view stayed here twice once in July and again in august. The staff was friendly and eager to help with any questions or concerns. Located right downtown Thunder Bay well worth the drive has pool and sauna gym and in house bar and grill.

Was this review helpful? Yes
Tony_S123, Manager at Prince Arthur Waterfront Hotel & Suites, responded to this review

Thank you Paul for your review and for staying with us. We hope to see you again. Thank you Tony Scarcello General Manager More 

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