Came in late to Thunder Bay and decided to stay here. Wrong decision. At 2 am, a fight broke out in the hall and lasted for an hour. Security came up twice. In the morning, the desk person said he was inexperienced for the morning and just ran my card before I could talk to someone else. As we were... More

Went to check in this hotel and the first thing the receptionist at the front desk muttered under his breath was "uggh.. kids" There was 4 of us, 18,19,20, 22 and all the guy at the front desk said was when we requested a room was "I don't think I can do that" He blatantly undermined us because we appeared... More

Booked room for July 23, 2012. Given room 418. The room was swarming with bed bugs. They were in the sheets, on the night table, counters; EVERYWHERE!!. Turned on table light and the table was covered with hendreds. Would have left but had to get up in a few hours. Given different room. No apologies from frontdesk staff, no offer... More

This is the worst hotel we've ever stayed in, including some very sketchy places overseas. To start with, they have bedbugs. The so-called "bug guy" who inspected our room after our stay is either incompetent or lying to management. We saw a number of bugs on the sheets and pillows when we turned on lights in the middle of the... More

First tried over a dozen times to call the 1-800# listed on web site, just rang busy. Finally got local # and called to reserve room for 2 adults and 2 children. Upon arrival in room knew we had made a mistake but it was very late and kids were tired after over 12 hours on road, so we stayed.... More

I am writing this on behalf of someone else who stayed there. Word of Advice to all. Stay away, far away, this places has gone down hill since new owner ship. They get all the fly ins from up north coming here. No one cares and full of drunks and druggies. Bed Bugs and disease potential. Your car will get... More

I am ashamed to say I even stayed here, what a horrible experience, and I can honestly say I would rather sleep in my car in a truck stop then ever come across this hotel again. First off...I got asked eight EIGHT times if i could give out smokes....I don't smoke, then a bunch of kids were trying to get... More

OKAY!!! something definitely has to be done about the overall service and condition of this hotel. This is not the first time we have stayed in this hotel and I remember yrs ago before all the falling down drunken people inside and out of the premises how nice of a place it was to stay and enjoy with our families.... More

Reserved here because of location close to our travel route. Lobby full of young people, noisy and some appeared drunk. Would not have stayed here because of this, but after a ten hour drive, tired and arrived after the 4pm cancellation time, we stayed. Our room was in a quiet area, very clean, great shower, beds comfortable, etc. Carpet could... More