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All 33 Thunder Bay hotels

Comfort Inn

2.5 of 5 Hotel   |   660 W. Arthur St., Thunder Bay, Ontario P7E 5R8, Canada
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Ranked #13 of 33 Hotels in Thunder Bay
A recent review
5 of 5 stars Reviewed June 14, 2012
AprilBrandon Brandon
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77 reviews from our community

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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn
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Fort Frances, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2012 via mobile

So disappointing, reeked of cigarette smoke, musty, damp, dust everywhere (not cleaned properly). You cannot just put a sticker on a smoking room and call it non smoking. Cigarette burn holes on carpet and chair. Chairs and bed spread stained. Paying 146$ definitely not value for money. Should avoid.

Was this review helpful? Yes 1
Tatamagouche, Canada
1 review
1 of 5 stars Reviewed July 21, 2012

10 July 2012 we stayed at the Comfort Inn in Thunder Bay. We have stayed at many Comfort Inns, but have to say this is the poorest one we have ever stayed in. We booked a non-smoking room, and it is a "old" smoking room, with a non-smoking plaque on the door. There were bugs on the floor, dirt around... More

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cn307, General Manager at Comfort Inn, responded to this review

I am truly sorry that your stay with us was uncomfortable. It is from the comments of our guests that we are able to identify any shortcomings and take the necessary steps to resolve any issues. You are absolutely correct in your comment that we have some non-smoking rooms that in previous years, were in a smoking area of the... More

Winnipeg, Canada
1 review
1 of 5 stars Reviewed July 18, 2012

The room itself was in need of a make over, old carpet, stained mattress etc...we stayed on the second floor....biggest complaint is the smell of smoke; we thought this was due to the room being an old smoking allowed room we later found out that the first floor under us is smoking allowed???? we where never told anything about this... More

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cn307, General Manager at Comfort Inn, responded to this review

I am sorry to learn that your stay with us was less than satisfactory, but it is from the comments of our guests that we are able to identify our shortcomings and take the necessary steps to improve. As you mention, we do still offer a few smoking guestrooms in our Inn, and unfortunately, the smell (at times) does come... More

Winnipeg
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed July 3, 2012

As many travellers know, there is variation within chains, and that is the case with Choice Hotel`s `Comfort Inn`as well. The Comfort Inn in Thunder Bay Ontario is at the low end of the rating scale in terms of, well, just about everything. Booking a month in advance as a one night layover that was part of a larger trip,... More

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cn307, General Manager at Comfort Inn, responded to this review

Thank you for your comments. I also received the note you left after staying with us, and am truly sorry for any inconvenience you experienced. We are addressing the issues you have mentioned, and specifically the tangle of cords and plug ins you have shown in your picture. This was unacceptable and I am happy to say that your comments... More

Brandon
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 14, 2012

This is our 2nd night of our vacation and yet another good room!. It was clean and quiet, and had a pretty large TV. Beds were great too.In the morning we managed to have a complimentary breakfast before we headed out. Nice Hotel! We also went to a nice casino while we were there and won!

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cn307, General Manager at Comfort Inn, responded to this review

Thank you for your kind words...it is always great to hear from guests who have enjoyed our hospitality! Congratulations on your win at our local casino! More

Terrace Bay, Canada
Top Contributor
50 reviews 50 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 12, 2012 via mobile

My room was clean and comfortable. Nice selection for breakfast. I found the price considerably higher than the last time I stay here. When I asked the front desk they told me it was like the gas prices. I don't think a regular queen room is worth $150 per night encluding taxes.

Was this review helpful? Yes 1
Quebec, Canada
Top Contributor
82 reviews 82 reviews
66 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed May 15, 2012

A Comfort Inn being a Comfrot Inn, this one is like the other ones as far as the rooms are concerned. I found the mattress hard more than usually and the bath plug was leaking. The location is above average, because it is along the Thunder Bay espressway and is also close to some restaurants. My main deception is the... More

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cn307, General Manager at Comfort Inn, responded to this review

I am sorry to learn that you experienced difficulties with our internet while staying at the Comfort Inn, Thunder Bay. This issue is certainly something that we take very seriously as we recognize everyone's need to "stay in touch" when travelling away from home. We have recently upgraded our internet services, and have had very few problems with it. In... More

northwest ontario
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 11, 2012

When I had to travel and stay unexpectedly in Thunder Bay, the Comfort Inn was my second choice because my usual hotel was full. We had a very comfortable room, clean with enough room to move around, nice TV and great shower. Best of all the beds were super comfortable! They offered breakfast in the morning and there was soup... More

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cn307, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to post your kind review for your recent stay with us, here at the Comfort Inn - Thunder Bay. We do strive for 100% guest satisfaction, so it is always great to hear from our guests! As an "extra" welcome for our arriving guests, we are now offering soup in the lobby for our... More

Thunder Bay, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2012

I usually stay at another hotel in Thunder Bay but when I called it was full. So were many of the others. The Comfort Inn had a room ... so I booked. On arrival, the outside space is a bit bleak but once inside, it was a fabulous place to stay. The staff were incredibly helpful... each and every one.... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 20, 2012 via mobile

There are much better hotels for the same price. I regularly stay in Thunder Bay, but couldn't get a room at my usual hotel. Very basic; no pool, no exercise room, no fridges, no microwaves. No restaurant or lounge. Staff is friendly enough and the place is clean, but due for an upgrade. I would suggest any other hotel in... More

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cn307, General Manager at Comfort Inn, responded to this review

I'm sorry that you were unhappy with your accommodations while staying at our Comfort Inn. We certainly do take all of our guest comments seriously and strive for improvement. Should you have the opportunity to stay with us again, we do offer fridges and microwaves in most of our guestrooms. Additionally, should you have the need for such appliances in... More

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Additional Information about Comfort Inn

Address: 660 W. Arthur St., Thunder Bay, Ontario P7E 5R8, Canada
Phone Number:
Location: Canada > Ontario > Thunder Bay
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 80
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Also Known As:
Comfort Hotel Thunder Bay
Comfort Inn Thunder Bay, Ontario
Thunder Bay Comfort Inn

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