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BEST WESTERN PLUS Norwester Hotel & Conference Centre

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2080 Highway #61, Thunder Bay, Ontario P7J 1B8, Canada
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BEST WESTERN PLUS Norwester Hotel & Conference Centre
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406 Reviews from our TripAdvisor Community

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Renfrew, Canada
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Surprised by the quality of the facility way up in Thunder Bay. The rooms were very clean and very comfortable. Great quality for the price. Complimentary breakfast had a great selection, almost everything on the menu was complimentary.

Review collected in partnership with Best Western

Helpful?
Thank John G
London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We had the pleasure of staying in the Cliffhanger Suite for the week between Christmas and New year. An awesome suite with fantastic views with everything you could possibly need for a relaxing stay. The restaurant and room service was lovely with first class food. Thank you so much Justin and all the staff for a lovely stay and we... More 

Helpful?
Thank i-love-my-tent
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

It is wonderful to hear that our property met and exceeded your expectations. I will certainly pass on your comments to our staff. It is our pleasure to provide you with a superior level of service. We hope to serve you soon. Roberta Sawchyn, CHA General Manager More 

England, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel a few times now and there is not a single thing we could fault. The hotel, restaurant, and all staff are top notch, with services that cannot be beat. Always a friendly smiling face in every area from management, front dest, restaurant, hotel services and estates which make going back a pleasure and feeling... More 

Helpful?
Thank L F
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

First, I would like to say Thank You for choosing to stay with us. We strive, in every department, to insure that your stay is all you expected it to be and more. I will make sure that our staff know how happy they made you and your family. We look forward to your next arrival. Roberta Sawchyn, CHA General... More 

Vancouver, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 6, 2016

We did a road trip across the country with our dog, and this was my favorite hotel that we stayed in! That says something, doesn't it? Our room was near the back of the hotel, overlooking the grounds. The grounds were gorgeous! The hotel was clean, the staff were all wonderful, I just can't say enough good things about our... More 

Helpful?
Thank sabert00thed
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

Wow, thank you for your wonderful comments. I am happy that your experience, as well as your pet's experience, at our property, was considered a "favourite". We look forward to having you stay with us for your future travels. Roberta Sawchyn, CHA General Manager More 

Winnipeg, Canada
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 6, 2016

I was treated very well by the staff of the hotel as well as the staff in the restaurant. Rooms are always clean and the cleaning staff are very friendly as well. Can't go wrong staying at this hotel.

Review collected in partnership with Best Western

Helpful?
Thank Scott S
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

Customer service is paramount in our industry and I would like to thank you on behalf of myself and our staff for such a compliment on "Excellent Service". I will certainly pass on your comments to our staff who make it all happen. Thanks again, and we hope to serve you soon. Roberta Sawchyn,CHA General Manager More 

Ajax, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 4, 2016

We stayed here for a friends wedding in August 2015 and it was an amazing time. I cannot think of a single complaint. It was unseasonably warm that weekend - like 40C which is unheard of in Thunder Bay, the staff had lots of water out for us. Awesome time! Loved it.

Helpful?
Thank Bombar2014
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

Wedding days are very special occasions here at the Nor'Wester and I am so happy to hear that we were able to take care of every detail for you and make you comfortable. We look forward to serving you for your future travels. Roberta Sawchyn, CHA General Manager More 

Winnipeg, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 31, 2015

Just stayed 3 nights while on a ski trip. Perfect location, Loch Lomond just down the road. This is a nice clean hotel with very friendly staff. Had a very nice pool and hot tub, may be a little heavy on the chlorine, the restaurant is nice, food was very good and the prices reasonable. Rooms were good size, beds... More 

Helpful?
Thank John H
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

So glad that you enjoyed the amenities of our hotel and that the location was so convenient for your ski holiday. Thank you for staying with us and for your positive comments. I have checked with housekeeping to see if pillows need changing. We look forward to you staying with us for your next ski holiday. Roberta Sawchyn,CHA General Manager More 

Fort Frances, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 31, 2015 via mobile

Stayed at the Norwester while in the city. Clean and quiet. Wireless internet was working well in lobby but but poor in the first room I stayed in, and no better in the replacement. Might need more routers. Breakfast was fast and good. Located south of the airport outside of the city so if you want quiet and on the... More 

Helpful?
Thank travl_trail
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

Thank you for choosing to stay with us. Your comments are important to us. We are currently having our wifi provider bringing fibre into our hotel and as well are upgrading all of our routers and switches. Providing the best customer service is imperative and hearing from you, our guest, about what we need to do to insure that superior... More 

Alberta, Canada
Level Contributor
6 reviews
5 of 5 stars Reviewed December 28, 2015

Nice rooms, great staff, restaurant on premises and good food toboot. Everything easily at your fingertips, yet in a quiet secluded area of town. Desk clerks are very friendly and make you feel welcome. Great place for a summer wedding.

Helpful?
Thank Cynthia B
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

Thank you Cynthia for your wonderful comments. I will be sure to pass them along to all the staff. So glad you enjoyed our location and thank you for choosing to stay with us. Roberta Sawchyn, CHA General Manager More 

Thunder Bay, Canada
Level Contributor
171 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed December 28, 2015

We have attended a staff appreciation dinner to years in a row. Food was good. Lots of variety from salads and seafood to beef on a bun. Vegetarian options were limited. Staff were courteous. The room was very clean.

Helpful?
Thank ancientmoods
emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review

Thank you for your positive comments and for holding your function with us. I will be sure to discuss with the executive chef about adding more vegetarian options to your menu. I believe I know which group this is but if you wouldn't mind calling our catering dept to insure we make the proper changes. Thanks again. Roberta Sawchyn, CHA... More 

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