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BEST WESTERN PLUS The Arden Park Hotel

552 Ontario St | P.O.Box #1040, Stratford, Ontario N5A 3J3, Canada
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BEST WESTERN PLUS The Arden Park Hotel
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Ranked #12 of 17 Hotels in Stratford
A recent review
5 of 5 stars reviewed yesterday
RickandSherrie Brampton, Canada
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223 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brampton, Canada
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Arden Park Hotel is a lovely modern hotel that apparently has a very interesting history (it was originally a furniture factory!). You would never know as the hotel appears to have been built last year, as every detail looks brand new. Super close to the Festival Theatre (just behind the hotel) and even though it's on the main street... More 

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Toronto
Top Contributor
71 reviews 71 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We always end up staying here. My husband dislikes B &B's with their fussy decor and their forced socialization at breakfast, so we opt for hotels, which are few and far between in Stratford. They always say they have no rooms at the Arden Park and then, if I phone back the next day, they do have space. They don't... More 

Was this review helpful? Yes 2
Austin, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I've stayed at the Arden Park several times and always found the service to be good, but they are now in the midst of changing over to become a Best Western and the check-in process was poorly affected. Although my sister had made a reservation months earlier for a suite, the room was not ready when we arrived at 4:15... More 

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
58 reviews 58 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

My family has been staying at the Arden Park for a few years now when we visit Stratford in June. We were surprised to see it is now a Best Western Plus. Does that make it better. That depends. When we booked we requested the east wing. A few years back we were in the west wing and found the... More 

Was this review helpful? Yes 2
Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review

Thank you for providing your comments on your recent stay at our hotel. I am sorry about the mix-up with your reservation. Your feedback is being address with the appropriate departments at the hotel to ensure that improvements in this area are made. More 

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is currently under remodel which allows for a certain amount of excuse of noise and limited access (we were there on 6/11-13). Only thing keeping the rating from a four star is that the hotel is severely understaffed. We tried to check-in at 3:30 (normal/posted check-in is at 3:00) but room wasn't ready until 4pm. Following day our room... More 

Was this review helpful? Yes 1
Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review

Thank you for taking the time to provide a review on your stay at our hotel. We are sorry to hear that we were somewhat understaffed during your stay, you will be pleased to hear that we have since hired several new staff in all departments to ensure a more customer focused atmosphere. Thank-you again for your valuable feedback More 

Toledo, Ohio
Top Contributor
179 reviews 179 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is close to Festival Theater. You can walk to theater in 10 mins. The restaurant in the hotel is nice with good food and reasonable prices. They appear to be understaffed, we ate two meals there and it appeared both times that the server waited on the entire room. We also waited about 10 mins both times before... More 

Was this review helpful? Yes 1
michigan
Top Contributor
78 reviews 78 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has an excellent location. The only downside is that they were remodeling the lobby while we were there and it was uninviting. we couldn't even walk on floor! but hopefully that should be over by now. Please inquire. check in process incredibly slow. god forbid there was a crowd. no reason for it either. they also informed me... More 

Was this review helpful? Yes 1
Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review

Thank-you for your review of our property, you will be happy to hear that we have completed our lobby renovations. I would invite you back to come and see the newly renovated property! More 

London, United Kingdom
Top Contributor
95 reviews 95 reviews
30 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We ended up here a few days earlier than anticipated. The team were very accommodating, friendly and helpful. Nothing seemed to be too much to ask. The location is also good. Not too far from the theatres and close to some basic food places such as Swiss Chalet and Dairy Queen. Our room was a lovely size obviously recently refurbished.... More 

Was this review helpful? Yes 1
Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review

Thank you very much for your generous comments regarding your stay at our hotel. We are certainly pleased to hear that we exceeded your expectations and that you enjoyed the spaciousness of our guest rooms. More 

Hamilton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

I've stayed at this hotel a few times previously and I don't have any negative comments (even while the facility has been under construction). If you are looking for a place to stay in Stratford - this is it. Pros +swimming pool (with great hours), gym, spa +modern, big shower with great water pressure +clean rooms with a fridge and... More 

Was this review helpful? Yes 2
Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review

The team is so pleased to hear you enjoyed your overall stay from the accommodation and amenities. Thank you for taking the time to write such a kind review and we look forward to welcoming you once again. More 

Niagara Falls, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

Lots of renovations going on now but you hardly noticed. The staff are all great and try to accommodate special requests. The restaurant is usually very busy with great food so it sometimes takes a little while to get your meal. The hotel is within easy walking distance of the Stratford Festival Theatre and the park. I am usually there... More 

Was this review helpful? Yes
Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review

We are so pleased to hear that you enjoyed your overall stay from the rooms, to the location to the theatre, as well as dining in the restaurant. More 

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