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Holiday Inn Hotel & Suites St. Catharines Conference Centre

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327 Ontario St., St. Catharines, Ontario L2R 5L3, Canada (Formerly Quality Hotel Parkway Convention Ctr)
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1 room 1 guest
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Holiday Inn Hotel & Suites St. Catharines Conference Centre
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180 Reviews from our TripAdvisor Community

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Traveler rating
    60
    73
    23
    9
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Singapore, Singapore
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to visit St Catherine's for business and needed a hotel near a client. I must admit I was quite wary of staying at the Holiday Inn but it was the most convenient place to stay. The staff were friendly and helpful from check in to check out, the room was very clean, a decent size and and quite... More 

Was this review helpful? Yes 1
Holiday_Inn_Parkway, Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Good Afternoon SG_Long_Luncher, Thank you very much for taking the time to review our hotel: the Holiday Inn & Suites, Parkway Conference Centre. We are delighted that you enjoyed your time with us, found our staff professional and friendly, and were able to take advantage of Lounge Six. We hope that you will join us again in the future! Yours... More 

North Bay, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was very clean, nice and beds were comfortable with free wifi in the room. Check in was fast. We were only there for one night and was really there just to get ready for a wedding and come back to sleep. No complaints except the tourist tax that is suppose to be optional (was not offered the option... More 

Was this review helpful? Yes
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Dear Guest, Thank you for taking the time to post your comments regarding your stay with us. We are pleased to see that you enjoyed your stay and found our service efficient; as it is our aim to ensure that all of our guests are having a great stay. I apologize that your bill was not made clear to you.... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Booked hotel for a Jr. Golf tournament for 4 days. We weren't sure whether my son would make the cut until 4:00 pm after the second day. Shelley at front desk was extremely accommodating. She was patient, kind and held our room until we knew for sure and was willing to check us out very late if he didn't make... More 

Was this review helpful? Yes
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Dear Guest, Thank you for taking the time to post a review on our hotel. We happy to hear your son did well in the tournament. We know traveling for events can sometimes be unpredictable, it was our pleasure to assist you and hold your room until your son made the cut. We hope you will come back and visit... More 

Niagara Falls, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had our wedding reception downstairs, and stayed in a hotel room for a couple nights. Very clean, and modern. Although after spending so much money on the wedding, they forgot to bring our breakfast up the next morning! The pool area could use some updating. Other then that it was very nice.

Was this review helpful? Yes
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Dear Guest, Thank you so much for allowing us to be a part of your special day. We are honored to be your chosen hotel for such a momentous occasion. Congratulations once again. We are sorry to hear that breakfast did not make it up to your room as requests, please accept our apologies. Your comments and feedback are of... More 

Sainte-Julie
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our trip was a two night stay in the Niagara Falls region to take in the views of the falls, the associated recreational activities and neighboring wine country. The hotel was fine. Rooms were very clean, beds comfortable and overall good hotel amenities. No complaints from that end. Where I do have a beef is with the “service fees” on... More 

Was this review helpful? Yes 1
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Dear Guest, Please allow me to clarify this misunderstanding. Unfortunately you have book through a third party website. This means that you do not pay the hotel directly for your stay you are paying a separate company, the service fees and taxes associated with outside companies are not set forth by the hotel. When booking directly with our hotel the... More 

Westbury, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This little gem can be found strategically located at the top of Murray St. below the beautiful Skylon Tower. From the Falls to the museums to the many and varied restaurants, any place or attraction that you would want to visit is within a very short walking distance. Park for free in the hotel lot and leave your car for... More 

Was this review helpful? Yes 1
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Hello, I am glad to hear you enjoyed your stay at our sister hotel in Niagara Falls. Unfortunately you have posted your review for the wrong hotel. I believe you are reviewing the Holiday Inn Niagara Falls - By The Falls. We are located in St. Catharines. I'm sure they would appreciate you re-posting such a glowing review on their... More 

Warrenton, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Please thoroughly review the terms and conditions of your stay before you agree to staying at this hotel. I attempted to change my reservation at the front desk (decrease my stay by a day) and was pretty much told to "pound sand" by the staff at the front desk. They advised me that I would still be billed for the... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had the pleasure of staying here on our visit to Niagara Falls. During check in we were upgraded to Sapphire status which was a nice surprise. The restaurant next door JJ Kapps had some great food and Tim Hortons was within walking distance.

Was this review helpful? Yes 1
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Dear Guest, Congratulations on achieving Spire Elite status. Spire Elite is brand new tier in IHG and is the most prestigious status our guests can earn. Only our most loyal members accomplish this honor. Thank you for your loyalty and continued support of our hotels. We truly appreciate you as a New Spire Elite Member. Please come back for a... More 

Hollidaysburg, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a very nice hotel conveniently located near all Lake Ontario wineries. Every single person we have met from front desk to restaurant wait staff to bar staff have been the friendliest people ever. We have thoroughly enjoyed our stay!

Was this review helpful? Yes 3
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Dear Guest We are happy to hear you thoroughly enjoyed your stay at The Holiday Inn & Suites Parkway Conference Centre. We are pleased that our convenient location was beneficial for your wine trip. Your recognition of our staff and service is greatly appreciated. We hope to see you again soon. Regards The Front Desk Team More 

Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights with family in one bedroom suite on 9th floor. I booked this hotel since $150 CAD a night was a fair price for one-bedroom suite in this area in the middle of summer. Positives: The staff that I dealt with were mostly nice. Wifi and Parking are free. The sheets and towels were clean. I asked to... More 

Was this review helpful? Yes 2
Holiday_Inn_Parkway, Guest Service Supervisor at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review

Dear Guest Thank you for your candid comments regarding your experience with us. We appreciate your comments and the time it takes to inform us of them. Your Feedback is important to us. The room condition as described is not customary of the level of service that is encouraged here at our hotel. Please accept my sincerest apology. We make... More 

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