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All 7 St. Catharines hotels

Comfort Inn

2.0 of 5 Hotel   |   2 Dunlop Drive, St. Catharines, Ontario L2R 1A2, Canada (York - Haig)
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Ranked #5 of 7 hotels in St. Catharines
A recent review
4 of 5 stars reviewed 3 weeks ago
JEC110 Pennsylvania
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65 people have reviewed this hotel

Traveler rating
    21
    18
    10
    10
    6
See reviews for
13
24
3
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Ottawa, Canada
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stale air, particularly in the hallway with a strong odour of stale cigarette smoke right outside our non-smoking room. No available electrical outlets at the desk. Overpriced considering how few guests are here at the peak of tourist season and within 20 minutes drive of Niagara Falls. Breakfast NOT included. Attached IHOP restaurant closed when we arrived. Wifi speed of... More

Was this review helpful? Yes
GMcn303, General Manager at Comfort Inn, responded to this review

Thank you for reviewing our property. I'm sorry that we did not live up to your expectations. I will definitely take your concerns and address them for the next time you stay with us. We have upgraded our Wi-Fi so our guests can enjoy faster download speeds. Our pets stay free is also a big hit with pet owners. More

Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were part of a large group staying for the Canadian Henley. We arrived early and the rooms were ready for our arrival. The desk staff was very friendly and helpful. The beds were extremely comfortable and they had great pillows. Room was clean and had a refrigerator.

Was this review helpful? Yes 1
GMcn303, General Manager at Comfort Inn, responded to this review

Thank you for staying at our hotel. We always enjoy having Henley groups stay here. Our staff will appreciate your comments because they do work hard to meet your expectations. We look forward to having you here next year. More

Pickle Lake, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent the first week of July at the Comfort Inn in St Catharines. This is my third stay at this location and it has never failed to satisfy. Rooms are clean and well appointed; front desk staff are attentive to you needs and very friendly. While they do not have a complientary breakfast as other Comfort Inns do they do... More

Was this review helpful? Yes
GMcn303, General Manager at Comfort Inn, responded to this review

It was nice of you to take your time and review our property. It is always nice to hear that we were able to make someone's vacation memorable. We will continue to provide excellent service next time you are in. More

Buffalo, New York
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in a group of rooms we booked months ago for myself and my family just a few weeks back. I believe we had 10 or so rooms total. They were able to accommodate our group size and give us all rooms close to each other. We were attending a family reunion. First the room. My room was vary... More

Was this review helpful? Yes
GMcn303, General Manager at Comfort Inn, responded to this review

Thank you for your response, its always nice to know that our hard work is being appreciated. I will pass on your kind words to our staff. We hope to see you again. More

Buffalo, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff was very welcoming and accommodating. Rooms were decent size, also very clean and well kept. We didn't have any experience with noisiness, it was a very peaceful stay. Loved the area and we will definitely book a room with Comfort Inn, St. Catharines the next time we come to visit; which, based on our experiences, will be in the... More

Was this review helpful? Yes
GMcn303, General Manager at Comfort Inn, responded to this review

Thank you for reviewing our property. We strive hard to earn your business and would love to have you back. More

Toronto, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

We recently stayed at this hotel and all I can say is that it was a great time. The Hotel staff was very nice, especially the front desk lady. She took the time to map out all the great places to visit while we were in town Would stay there again for sure.

Was this review helpful? Yes
GMcn303, General Manager at Comfort Inn, responded to this review

Thank you for taking time to review our property. I will definitely pass on your positive comments to our front desk. We hope to see you again soon. More

Buffalo, New York
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I checked in on July 25th for 2 nights. We were greeted my a friendly smile as soon as we walked in the door. Check in was quick and we were in our room in no time. The room was very clean and perfect location for visiting Niagara Falls and Niagara on the Lake. Breakfast was at... More

Was this review helpful? Yes
GMcn303, General Manager at Comfort Inn, responded to this review

Thank you for your review. Its great to see that we met your expectations. We look forward to having you back here again. More

Newmarket, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 27, 2014 via mobile

We were very disappointed with our one night stay here. My friend and I booked rooms at this hotel and were very soon sorry we did. We were put in rooms across the hall from a bank of rooms full of very loud men who proceeded to make noise until 3 am! I did try to change rooms since my... More

Was this review helpful? Yes 2
GMcn303, General Manager at Comfort Inn, responded to this review

Hello April. Thank you for taking the time to review our property. I would like to apologize if we fell short of your expectations. We would have changed your room if we had one available that night. My staff did take your complaint seriously and told the other guests to turn it down a few notches. Which they did. I... More

Syracuse, New York
Top Contributor
50 reviews 50 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 10, 2014

The room was generally clean, no complaints there. Our room was adjacent to the stairwell on the 2nd floor, which made it difficult to sleep in on Sunday (so much noise). It was the cheapest hotel we could find for this weekend, although I wouldn't really describe it as cheap.

Was this review helpful? Yes 1
GMcn303, Manager at Comfort Inn, responded to this review

Thank you for taking time to review us. We strive to provide clean and comfortable rooms to all our guest. We look forward to see you here again and next time we will give you a room away from the stairwell. More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 8, 2014

This hotel was about 20 minutes from the falls and cheaper than the hotels near to Niagara. It was not clean, had a damp smell, the bathroom had facial hair in the sink like someone had just shaved and the staff did not do a great job of cleaning it. It was just so stuffy at night. I would not... More

Was this review helpful? Yes 5
GMcn303, Manager at Comfort Inn, responded to this review

I appreciate your feedback on our hotel. I will assure you that are rooms are checked thoroughly by our housekeeping and maintenance staff to prevent any of the issues that you have mentioned. I have tried to investigate your stay but it is difficult since your stay was in Oct 2013 and you have reviewed us in July 2014. If... More

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Additional Information about Comfort Inn

Address: 2 Dunlop Drive, St. Catharines, Ontario L2R 1A2, Canada
Phone Number:
Location: Canada > Ontario > St. Catharines > York - Haig
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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Also Known As:
Comfort Hotel St. Catharines
Comfort Inn St. Catharines, Ontario
St. Catharines Comfort Inn

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
This 7-time Choice Hotels Gold Award winning hotel is centrally located in the heart of Niagara. Easy access to the QEW and close proximity to dining, shopping and all the major attractions. Only 15 minutes from Niagara Falls and 20 minutes to Niagara-on-the-Lake. The hotel is located in the heart of wine country and has great proximity to Port Dalhousie, the Welland Canal, the Shaw Festival and Fallsview Casino. ... more   less 
Number of rooms
100

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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