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BEST WESTERN St. Catharines Hotel & Conference Centre

3.0 of 5
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2 North Service Rd., St. Catharines, Ontario L2N 4G9, Canada (Formerly Heart of Niagara Hotel & Conference Centre)
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Stay 2X get $50 gift card
BEST WESTERN St. Catharines Hotel & Conference Centre
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Ranked #2 of 7 Hotels in St. Catharines
A recent review
4 of 5 stars Reviewed March 16, 2015
davechardon Chardon, Ohio
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220 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN St. Catharines Hotel & Conference Centre
See the most recent reviews
Chardon, Ohio
Top Contributor
127 reviews 127 reviews
3 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 16, 2015

Stayed for a Saturday night. The staff were very helpful and pleasant. The indoor pool and sauna/hot tub area were large and clean. Our room was large and modern. The bed was comfortable. Price was very reasonable. Very good location for places we wanted to visit for both shopping and sightseeing. We would happily stay here again. We met the... More 

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. We're glad you choose to stay with us. At the Best Western St Catharines, you stay with people who care. Hope to see you soon again. More 

Toronto, Canada
1 review
3 of 5 stars Reviewed March 3, 2015

My hotel stay was generally good. The only bad part was the bath tub drain was clogged. I find this a common problem in several hotels. Hotels need to clean the tub drain regularly. They had HD TV in room but no HD Channels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. We appreciate your comments and apologize for the inconvenience you experienced at our hotel. We've reviewed the maintenance issue with our maintenance team and have rectified the issue with the bathtub. Look forward to seeing you again soon. More 

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2015

Have not stayed in a Best Western in a long time but very happy with this older, but remodeled hotel. Room was nice, the bed excellent, and the Resturant has a good variety. Breakfast could have had a little more offering, but satisfactory.

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your comments on Trip Advisor. We appreciate your business and happy you had a chance to experience our Best Western location. Hope to see you soon again. More 

Toronto, Ontario
2 reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 14, 2015

The staff on check-in worked very hard to find us just the right room. My husband was using a walker and we wanted to be close to the lobby area amenities. He had trouble walking and we were given a great room, close by. Before we settled in they moved us to a 'long stay room' that had more room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your kind comments on Trip Advisor. I will be sure to share your feedback with our team. Hope to see you soon again. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2015

Very happy with the helpful front desk ladies ... Linda and Alison; loved the Hot Tub. Bed was 'just right'. Will certainly use Best Western again. A litte annoyed that I must use 200 character to submit my review to Trip Advisor..

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Guests love our new mattresses. We hope to see you soon again. More 

Toronto, Canada
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 7, 2015

It's a quiet full service hotel. The fitness centre is strangely located inside the pool area, but once you get there, it's quite good and very big. Business centre - I didn't use, but there's just one computer. The breakfast was so-so. I found the food to be lukewarm. The pancake machine is cool, although the notice didn't tell me... More 

Review collected in partnership with Best Western

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London, Canada
1 review
3 of 5 stars Reviewed February 5, 2015

This hotel as the closest we could find to the Meridian Center, where we were heading - the hotel has all of the amenities at a fair price. The staff was extremely helpful and courteous. The parking lot was a bit snowy and could have used some attention.

Review collected in partnership with Best Western

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your comments on Trip Advisor. Guest love our ideal location to the new Meridian Centre. We've connected with our snow removal company to ensure our parking lot is kept clear throughout future snowfalls. Hope to see you again. More 

Beaumont, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 1, 2015

To date all of my stays at the best western have been great. The staff is always eager to assist. My last stay, I had to re-schedule my arrival three times and the hotel staff made it very easy was not intimidation. Patient, polite and helpful, the staff always make me feel like they are taking care of just me... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We glad you stayed with us. Hope to see you soon again! More 

Hudson, Ohio
Top Contributor
97 reviews 97 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 26, 2015

A bit dismal-looking on the outside, this place was also outdated in decor. It was handy to our family reunion, though, so we hung in. Breakfast was not great, menu very limited. Service slow. I would not come here again, no matter how handy.

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. We strive to provide excellent service and during your stay we failed to do so. We continually invest in our product as we are just about to complete new hallway carpets throughout the hotel. Please contact me... More 

Burlington, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

Another good Best Western - we typically stay at Best Westerns when we travel. Clean rooms, nice staff, and the in-house free breakfasts are all great. The pool was warm for the kids. Overall - great place to stay.

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. Families love our hotel with all the amenities kids and adults love. From the Sports Bar on site, to the indoor and seasonal outdoor pool we have it all! Hope to see you soon again. More 

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