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BEST WESTERN St. Catharines Hotel & Conference Centre

3.0 of 5
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2 North Service Rd., St. Catharines, Ontario L2N 4G9, Canada (Formerly Heart of Niagara Hotel & Conference Centre)
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BEST WESTERN St. Catharines Hotel & Conference Centre
Best prices for: 1 room 1 guest
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Ranked #2 of 7 Hotels in St. Catharines
A recent review
5 of 5 stars reviewed yesterday
Coondog99 Mooretown, Ontario
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211 reviews from our community

Traveler rating
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    49
    13
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mooretown, Ontario
Top Contributor
87 reviews 87 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our minor hockey stayed here over a weekend and were very pleased with the facility. There was plenty of parking and an early check-in was allowed but not before noon. The in-house sports bar was very impressive both in size and menu options including the comp breakfast in the morning that had quite a variety of choices. The pool area... More 

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Ottawa, Ontario, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

I hadthe opportunity to stay at this property and was well received, the room was excellent and the breakfast was fresh as well as nourishing. I was close to my client's location, and it was also convenient to the major highway, a number of restaurants as well as shopping areas. Given the value received the cost was very reasonable.

Review collected in partnership with Best Western

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Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. We appreciate your business. Hope to see you soon again. Thank you! More 

Chardon, Ohio
Top Contributor
113 reviews 113 reviews
3 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for a Saturday night. The staff were very helpful and pleasant. The indoor pool and sauna/hot tub area were large and clean. Our room was large and modern. The bed was comfortable. Price was very reasonable. Very good location for places we wanted to visit for both shopping and sightseeing. We would happily stay here again. We met the... More 

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Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. We're glad you choose to stay with us. At the Best Western St Catharines, you stay with people who care. Hope to see you soon again. More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

My hotel stay was generally good. The only bad part was the bath tub drain was clogged. I find this a common problem in several hotels. Hotels need to clean the tub drain regularly. They had HD TV in room but no HD Channels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. We appreciate your comments and apologize for the inconvenience you experienced at our hotel. We've reviewed the maintenance issue with our maintenance team and have rectified the issue with the bathtub. Look forward to seeing you again soon. More 

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2015

Have not stayed in a Best Western in a long time but very happy with this older, but remodeled hotel. Room was nice, the bed excellent, and the Resturant has a good variety. Breakfast could have had a little more offering, but satisfactory.

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Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your comments on Trip Advisor. We appreciate your business and happy you had a chance to experience our Best Western location. Hope to see you soon again. More 

Toronto, Ontario
2 reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 14, 2015

The staff on check-in worked very hard to find us just the right room. My husband was using a walker and we wanted to be close to the lobby area amenities. He had trouble walking and we were given a great room, close by. Before we settled in they moved us to a 'long stay room' that had more room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your kind comments on Trip Advisor. I will be sure to share your feedback with our team. Hope to see you soon again. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2015

Very happy with the helpful front desk ladies ... Linda and Alison; loved the Hot Tub. Bed was 'just right'. Will certainly use Best Western again. A litte annoyed that I must use 200 character to submit my review to Trip Advisor..

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Guests love our new mattresses. We hope to see you soon again. More 

London, Canada
1 review
3 of 5 stars Reviewed February 5, 2015

This hotel as the closest we could find to the Meridian Center, where we were heading - the hotel has all of the amenities at a fair price. The staff was extremely helpful and courteous. The parking lot was a bit snowy and could have used some attention.

Review collected in partnership with Best Western

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your comments on Trip Advisor. Guest love our ideal location to the new Meridian Centre. We've connected with our snow removal company to ensure our parking lot is kept clear throughout future snowfalls. Hope to see you again. More 

Beaumont, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 1, 2015

To date all of my stays at the best western have been great. The staff is always eager to assist. My last stay, I had to re-schedule my arrival three times and the hotel staff made it very easy was not intimidation. Patient, polite and helpful, the staff always make me feel like they are taking care of just me... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We glad you stayed with us. Hope to see you soon again! More 

Hudson, Ohio
Top Contributor
97 reviews 97 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 26, 2015

A bit dismal-looking on the outside, this place was also outdated in decor. It was handy to our family reunion, though, so we hung in. Breakfast was not great, menu very limited. Service slow. I would not come here again, no matter how handy.

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St. Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. We strive to provide excellent service and during your stay we failed to do so. We continually invest in our product as we are just about to complete new hallway carpets throughout the hotel. Please contact me... More 

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