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BEST WESTERN St Catharines Hotel & Conference Centre

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2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
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1 room 1 guest
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BEST WESTERN St Catharines Hotel & Conference Centre
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268 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • French first
  • Italian first
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English first
  • All months
    (268)
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    (45)
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    (122)
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Capreol, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

Good location, price was reasonable for the area being close to Niagara Falls. Clean hotel, staff were very nice but hotel rooms need upgrading especially the beds and bathrooms. Breakfast was ok but not a lot of choice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Detroit, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel looks nice. The staff is very friendly and helpful with how to navigate Niagara Falls. St. Catharine's has a cute downtown. Lots of restaurant options. Pluses: 2 pools, friendly staff. Easy access to freeway. Nice looking large lobby. Cons: Worst coffee ever. It was like they combined the end of each pot into one and simmered it for... More 

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Chilliwack, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We're very pleased to have been able to stay at this hotel, it's so easy to get to, has amazing amenities and best of all, it's only 2 km from the house our sons family recently moved into! The pools, both indoor and outdoor, are a welcome bonus and the restaraunt is excellent! We loved the continental breakfast, it was... More 

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. Your son will love living in St Catharines as it is a great area. Let us know when you will be visiting again, be happy to accommodate. Thank you! More 

Red Deer, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Great staff. Great location. Great breakfast selection. Rooms need updating but are extremely clean. If you sleep with an open window, do not take the ground level rooms, as they have patio doors. My room had an odd smell. Wifi does not work in the rooms and was a struggle to log on even in the lobby.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your comments. We will investigate the issues you experienced with our WIFI as we just completed an upgrade to our system this past May. Thank you for staying with us. More 

London, Canada
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel over the other Best Westerns in the area because the price was reasonable, and it was only a 20 minute drive to the Shaw Festival. The room was comfortable, despite a glitch with the air conditioner, and the restaurant met my needs, although not elaborate. The food was acceptably priced. I will likely stay there again.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your recent review. Our guests love our ideal location and proximity to all of Niagara. Hope to see you again soon. More 

Singapore, Singapore
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked in to the Best Western at 1am after delayed flights and my other hotel cancelling on me. The staff were great, very friendly and helpful. I found the room clean and functional, the WiFi was good and everything worked. I don't usually stay in budget hotels but this one helped me out in a bind and I would... More 

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. We appreciate your business and welcoming you back in the near future. More 

Drummondville, Canada
1 review
2 of 5 stars Reviewed 1 week ago

Looks like it's a senior hotel, though it's not mentioned anywhere... The children don't have the right to go into the sauna (even with an adult... that's the first hotel I see like that), and they don't have the right to jump into the inside pool or make anything (like going around the pool wet) that would put water outisde... More 

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We appreciate your business and we definitely cater to families with our indoor and outdoor pool, mini putt in courtyard and so much more. Due to regulations in Canada, we are not permitted to allow children under 16 in our whirlpool. We will definitely investigate the issues you've experienced during your stay. As a precaution... More 

Travelers are raving about these St. Catharines hotels

SUDBURY, Canada
1 review
4 of 5 stars Reviewed 1 week ago

We found our Hotel room to be very clean and modern. The staff were all friendly and helpful. Very close to Niagara Falls and was a fraction of the cost to stay there. Breakfast was available and the food was good. We would definitely stay there again

Review collected in partnership with Best Western

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your comments on Trip Advisor. We loved to welcome you back soon. Best regards, Management. More 

Basking Ridge, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here the night of July 31. It was a pit stop on a long drive. The reason for the poor rating is the front desk and even more, the management. The night before we were to stay here (July 30), we called the hotel to request a crib for our 1 year old baby. The woman at the... More 

Was this review helpful? Yes 3
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. Our crib policy is based on availability and a request is never guaranteed. In any case, we failed to inform you that there was no availability at the time of your check-in. Again, we apologize for not being able to... More 

Chicago, Illinois
Level Contributor
13 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for two nights when visiting Niagara Falls. The hotel is older, but the rooms were clean . Breakfast was just average we opted to eat out second morning. Our son liked mini golf outside, although it was not very well maintained, in my opinion

Was this review helpful? Yes
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. Please visit us again. More 

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