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Delta Sault Ste Marie Waterfront Hotel and Conference Centre

Certificate of Excellence
208 St. Mary's Drive, Sault Ste. Marie, Ontario P6A 5V4, Canada
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Delta Sault Ste Marie Waterfront Hotel and Conference Centre
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Ranked #5 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Ryan L
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251 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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    (35)
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1 review
2 of 5 stars Reviewed 1 week ago

The room was pleasant, and the front-desk staff was nice. The F&B facility, however, is just terrible. The room service food was greasy and cheap, and the service at the restaurant, especially in the morning, was slow and lazy. I'm wondering if the servers have their food handling certificates? Do they know they're supposed to clear my plate when I... More 

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SSMGuestRelations, Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review

Greetings Sara H Thank you for taking the time to share your experience with us. Sara, your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. On behalf of the team here at Delta Sault Ste. Marie Hotel & Conference Centre, we wanted to let you... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Delta is a decent hotel located on the water front in Sault Ste Marie. I recently stayed for two nights on business. My experience was mainly positive and really only had one complaint so I'll get that out of the way. The pool was filthy. There was a lot of hair and particles of who knows what with an... More 

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Rebecca P, Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review

Dear Valued Guest Thank you for taking the time to write about your trip to Sault Ste Marie. I am delighted to hear that our staff was friendly, that you enjoyed your visit and the steak was good. We currently check our pools every hour to make sure that chemical levels are proper and that cleanliness is maintained. Thank you... More 

Saskatoon, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Make sure you get a room facing the water, such a beautiful view. It is in a great location, next to the mall if you need to do any shopping. Rooms were clean with comfy beds which is all I can really ask for. We were just there pretty much to sleep before hitting the road the next morning so... More 

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Rebecca P, Director of Food and Beverage at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review

"Thank you for your comments regarding your dining experience. Our In Room Dining menu is a sampling of our Bar and Dinner menus. The is a section called "Snacks" that would have a few of the lighter items however, your In Room Dining host should have offered you items from any menu to tailor your request for some "lighter" food.... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lots of staff keeping things clean and replenished, helpful. Restaurant looks great and good food. They handled several hockey teams very well. They gave each team a room to gather and store equipment and had a game room set up for kids. We enjoyed the pool, sauna, hot tub broken. Only wish the fridge in the room was bigger -... More 

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Kelly W, Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you for your recent business and for sharing your experience with the world! We enjoyed having the hockey tournament in Sault Ste. Marie and look forward to hosting the next extravaganza. Sincerely, Kelly Walker Director of Rooms More 

Thunder Bay, Canada
Contributor
18 reviews 18 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 17, 2015

After a cold day, the hotel was nice to come back to. It was comfortable and had beautiful scenery (river side). Service was really good and friendly. It's my new favourite place to stay when i'm in the SOO.

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Napanee
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2015

Went looking for a place that would accept animals. Some did but 2 double beds only available! Delta had a nice room, queen size beds and other than the 35/ night charge for pets was it very pleasant! Restaurant was very upscale, large mall across the road and it is right on the water with a view of the bridge... More 

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Top Contributor
127 reviews 127 reviews
44 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 29, 2015

Stayed at the Delta three separate nights over a five day period and was very pleased with the service at check-in. The amenities of the hotel are good and you are close to shopping and a movie theatre. My issue with this "upscale" hotel is with the quality of the housekeeping in the rooms. First night... No soap and only... More 

Was this review helpful? Yes 2
Kelly W, Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you for your recent business and for taking a moment to provide your feedback. Cleanliness is paramount in any successful hotel chain and Delta Hotels lives up to this expectation each and every day. There are opportunities that arise that may reflect otherwise but our entire team is committed to making each and every guest experience... More 

Wallaceburg, Canada
Top Contributor
60 reviews 60 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 14, 2015 via mobile

The staff was friendly. Check-in was quick and painless. The room was very clean and smelled nice. The shower had great pressure. The satellite package was good. The beds were comfortable and we slept like great. I would absolutely recommend this hotel. Worth the money.

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Coldwater, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 10, 2015

We stayed at the Delta Waterfront for three nights between Christmas and New Years while visiting family in the Soo. This is our second time at this hotel; we are long-time fans of Delta hotels in general and have stayed at various locations across the country. Our room was the basic level room and was perfectly fine...it was wonderful having... More 

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New York City, New York
Top Contributor
87 reviews 87 reviews
71 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed January 4, 2015

I used to stay a lot at Delta properties and had gold status until a few of then closed down and turned into IHG hotels. I always liked the incredibly comfortable beds which I still find to be the best in the industry. Their foam pillows are also amazing and I purchased quite a few in the past. The late... More 

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