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Quality Inn & Suites Bay Front

Certificate of Excellence
3.0 of 5
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180 Bay Street, Sault Ste. Marie, Ontario P6A 6S2, Canada
Quality Inn & Suites Bay Front
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Ranked #7 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Janeorrom
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126 reviews from our community

Traveler rating
    56
    51
    13
    6
    0
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29
42
8
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

A wonderful hotel - would highly recommend it. All the staff were exceptional, helpful and polite,especially Thomas at the front desk. The room was well appointed, large and comfortable, with nicely updated bathroom. We enjoyed the great and friendly service in the bar and dining room- as well as the good food.

Was this review helpful? Yes
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Valued Guest, A big thank you for staying with us and for taking the time to share this review. We are delighted that you found the associates, service and facilities at Quality Inn & Suites Bay Front as well as the food and service at Gliss Steak & Seafood worthy of Five Stars! I will pass on your compliments... More 

North Bay
Top Contributor
83 reviews 83 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We have stayed here before and will stay here again. Hotel is very attractive, beautiful decor, rooms have been done over- very nice. The staff were very friendly, we had 3 rooms and there was a minor issue. The on duty manager - Sara was wonderful and there was no issue. Check in was fast, rooms great- we had a... More 

Was this review helpful? Yes
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Mark, Thank you very much for always choosing to stay with us and for sharing this review with the Trip Advisor community! We are delighted that you enjoyed your recent stay with us and found our platinum award winning customer service worthy of 5 Stars! Also happy to note that you enjoyed the complimentary hot buffet breakfast in our... More 

Sault Ste. Marie
Top Contributor
90 reviews 90 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

Rented a jacuzzi suite for the night to just chill- room clean, quiet and spacious. Nice view of international bridge- being from the Sault I have never seen that view from that perspective. Staff friendly and accommodating. Breakfast next am so so- see review I wrote on Gliss. The hotel is within walking distance to the mall and essar centre... More 

Was this review helpful? Yes 1
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guests, Thank you for choosing to stay with us and for taking the time to share this review with The Trip Advisor community! We are delighted to hear that you enjoyed your stay with us and found our associates friendly and accommodating. Also happy to know that you enjoyed the beautiful view from your suite! Sorry to hear that... More 

North Bay, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

Great Staff willing to help when ever asked Hotel very clean only had one issue with night clerk called about noise at 12;30 then again at 1;30 clerk said he could not hear any noise I went up to the floor and had no issue in finding room In my opion clerk could not hear it because he never left... More 

Was this review helpful? Yes
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guest, Thank you very much for choosing to stay with us and we are delighted to hear that you found the customer service great and the hotel very clean. Have noted your feedback regarding the noise issues and I will be conducting a thorough investigation into the matter. Thank you once again for choosing to stay with us and... More 

Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed for one evening on short notice. Easy check in at a late time. Clean room, great bed. Fantastic location, right by the river and mall. High floor and quiet room. Blinds dark enough for a decent sleep in. Quite happy with my stay!

Was this review helpful? Yes
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guest, Thank you very much for choosing to stay with us and taking the time to share this review with the Trip Advisor community! Our entire team is delighted to hear that you found our customer service to your satisfaction from check in to checkout ,and that you found the room spotlessly clean and the bed comfortable. We look... More 

Oakville, Canada
Top Contributor
91 reviews 91 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 6, 2015

This was a very clean hotel with excellent staff at the desk. A good breakfast was included. If one is taking the train or stopping in the Soo overnight, this is a good spot to rest and it is directly across from the Station Mall (basic shopping mall). There is ample space in the rooms and parking is free.

Was this review helpful? Yes 1
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guest, Thank you very much for staying with us and for taking the time to share this review with the trip advisor community. We are delighted to hear that you found the hotel very clean, and our service excellent! Also happy to note that you enjoyed the complimentary hot buffet breakfast and our downtown location close to all that... More 

Windsor, ON
Top Contributor
66 reviews 66 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 14, 2014

I've reviewed this place numerous times and felt it was best to update it again after another stay. Located on Bay Street, it's right across from the Station Mall, and within a short walk to both the casino and the Essar Center. The staff is fantastic and welcoming, the room was large and comfortable, and there was very little to... More 

Was this review helpful? Yes
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guest, First of all a big thank you for regularly staying with us which means a lot to our entire team. Secondly, thank you for taking the time to review us and we are delighted to hear that you find our associates "Fantastic and Welcoming" and worthy of FIVE STARS! Also very happy to hear that you found your... More 

Milwaukee, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 11, 2014

We stayed at this location as part of our trip on the Agawa Canyon Train. This was a very nice hotel. The rooms were very clean, and service was excellent. This location offered many nice amenities. Breakfast was outstanding along with the breakfast staff-they worked their tails off keeping everything stocked. We had dinner at the Gliss Restaurant located just... More 

Was this review helpful? Yes 2
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guest, Thank you very much for choosing to stay with us and for sharing this great review with the trip advisor community! We are delighted to hear that you found the service and food at Gliss Steak and Seafood Restaurant and the service and the service from the other hotel team members EXCELLENT!! We really value our guests feedback... More 

Michigan
Top Contributor
101 reviews 101 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 10, 2014

We stayed at the Quality Inn as part of a Agawa Canyon Train trip. This hotel was clean, with comfortable beds and was very quiet. The location across from the train station was really nice because we did not have to move our car. Walmart was also across the street which helped us purchase snacks for the train trip and... More 

Was this review helpful? Yes
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guest, Thank you for choosing to stay with us and for taking the time to review us. Our housekeeping team is delighted to hear that you found the rooms clean and comfortable, as they take great pride in their work and professionalism so its really nice when they get recognition like this from our guests. We are very fortunate... More 

Stratford, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 9, 2014

Destination directly across from the Agawa Canyon Train station- perfect. 1 Block beside Essar Arena & opposite large shopping mall. Premises clean considering the large volume of customers. All staff very welcoming. Breakfast staff outstanding considering the numerous bus groups that they deal with. Stayed 2 nights within a very clean, quiet suite ( bathroom included) with really comfortable beds.

Was this review helpful? Yes
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing this review! Our team is delighted to hear that you found value in the guest service experience that we provided at our very convenient and popular downtown location close to all major Sault Ste. Marie tourist attractions. We are extremely proud of our entire team including the... More 

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