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Algoma's Water Tower Inn & Suites

3.0 of 5 360 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z7, Canada
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Certificate of Excellence 2014
Algoma's Water Tower Inn & Suites
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Algoma's Water Tower Inn & Suites
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227 reviews from our community

Traveler rating
    133
    54
    31
    8
    1
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65
62
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (227)
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    (30)
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    (91)
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2 reviews
5 of 5 stars Reviewed 1 week ago

The staff were very friendly, the room was clean. In the three night stay, each day the cleaning staff made the room slightly differently. Once there were no glasses, once the red sash for the bed was not placed on the bed. Little things, really, but they make you wonder about their attention to detail, or lack thereof.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

Andrew, thanks for writing a review. I'm very glad you enjoyed our northern hospitality. We have high cleanliness standards, as you noted, and regularly check up on our housekeepers. I will definitely pass on your observations regarding housekeeping consistency to our Housekeeping Manager for follow up. We hope to see you again soon. More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Just arrived, so far dated/noisy HVAC system and paper thin walls. Can hear the neighbours talking!! Will see how the rest of the stay goes. Paid to upgrade to Jacuzzi room. Might not have been worth the price. No great views but that's not the hotels fault. Will advise.

Was this review helpful? Yes
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

It is not often that we have the opportunity to read a guest review while s/he is still in house. Mike, thanks to you, we were able to do a little CSI work and to catch you before you checked out. Thank you for giving us the opportunity to speak to you, so that we could get a full understanding... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I always stay at the Water Tower Inn for business but this was the first time with my spouse. Service, food, pool, hot tub, everything was great, the snow was even cleared off my car in the mornings. We'll be back!!!!

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Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

Andy, it sounds like you truly got to escape with your spouse for a nice leisurely stay. I can tell you took full advantage of all our amenities! With all the snow we've received in the past month, it's always nice for our guests to have a cleared off windshield in the morning...this little extra guest "wow" was actually suggested... More 

Milton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 23, 2014

I stayed for 2 days. found rooms to be dirty. Found candy wrappers on the floor from the quest before. Found the bathroom dirty. Mirror had some sore of white spots on it. The sink was still dirty with some sort of juice still in it. I'm assuming it was juice. It was red in color. I was placed in... More 

Was this review helpful? Yes
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

We certainly extend our apology. Our housekeeping manager, Karen, is quite concerned. She conducts up to 4 room checks on each Housekeeper daily to ensure that the Inn’s stringent standards prevail. (She’ll be showing your review/photos to her team). Your detailed review helped us track down when and where you stayed. Inn Reception staff on duty then do recall you... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014 via mobile

I stayed for three nights, on the second day the man from the desk called us to ask us when we would be out of the room even though we had already paid for all three days upfront. I notified him that we had paid for three and it took him a few minutes to verify, and finally he agreed... More 

Was this review helpful? Yes 1
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

Let me first say thank you for choosing the Inn for your special occasion. In spite of some obvious confusion, your stay seems to have been quite satisfactory. We've gone to great lengths to sleuth out the source of the troubles you report, and have contacted you. We are at fault for shorting you a bottle of wine, and we've... More 

Miami, Florida
2 reviews
5 of 5 stars Reviewed November 13, 2014

I stay at this hotel as it is closest to where I have business meetings. The staff is always extremely helpful, kind and professional. I had a minor issue this stay with my room, but with a simple call to reception desk it was handled immediately without hesitation! Everyone has always been very professional and responsive and their main focus... More 

Was this review helpful? Yes
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

Thanks Odette. As our staff like to say; “we don’t meet expectations, we exceed them.” So it’s great when guests take the time to let them know they’re doing just that. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 30, 2014

We went on the Agawa Canyon Tour, offered by Water Tower Inn & Suites. The 'free' gifts were excellent. The room was cosy and clean. I enjoyed the sauna and hot tub experience. The breakfast was excellent. We had a great time and would definitely go back again

Review collected in partnership with this hotel

Was this review helpful? Yes
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

Jerry, you’ve gifted us….by taking the time to write this review. Our Agawa Canyon Train Tour package is good value for a good time, and yes, do come again! More 

Timmins, Ontario, Canada
1 review
4 of 5 stars Reviewed October 30, 2014

I have stayed here several times, and each time was well treated and received. The room is always clean, bed and pillows are so comfortable, a very good location for my business purposes, A good restaurant attached to the hotel, plus a fairly good exercise area, pool and hot tub.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

It’s our job to take care of you….and thank you for telling us. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

We stayed at the Water Tower Inn for 2 nights while experiencing the Agawa Canyon train excursion. From the moment we arrived at the reception desk our experience was first class. We were welcomed warmly, everything was explained to us and all our questions were answered. The room was fantastic: comfortable, bright, comfy king bed and all the amenities. Would... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

Hi Doug, thanks for staying with us. Look forward to your next visit…since we’ve been a family business since 1974, we’ve had the freedom to offer our own brand of hospitality. More 

Owen Sound, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2014

I stayed at the Water Tower Inn for 3 nights, for a friend’s wedding. Had a very bright, comfortable room. Great walk-in shower, very comfy bed and pillows…as good as home. The whole hotel is like that….comfy, bright, clean, makes you feel at home. Our window (which thankfully we could open because we thrive on fresh air) faced onto a... More 

Was this review helpful? Yes 1
Jamie H, Marketing Manager at Algoma's Water Tower Inn & Suites, responded to this review

Thanks Steve. Many of our wedding parties make the Inn their home for the weekend. As you so aptly describe, everything is there in one classy complex. More 

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Additional Information about Algoma's Water Tower Inn & Suites

Address: 360 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z7, Canada
Location: Canada > Ontario > Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Algoma's Water Tower Inn & Suites 3*
Number of rooms: 176
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Also Known As:
Algoma`s Water Tower Hotel Sault Ste. Marie
Algoma`s Water Tower Inn And Suites
Algomas Water Hotel
Hotel Algomas Water
Algoma's Water Tower Inn & Suites Sault Ste. Marie, Ontario
Hotel Style:
#3 Romantic Hotel in Sault Ste. Marie
#5 Business Hotel in Sault Ste. Marie
#6 Family Hotel in Sault Ste. Marie

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