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All 2 Queenston accommodations

Vine Ridge Resort

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Line 8 at Niagara Parkway, Queenston, Niagara-on-the-Lake, Ontario, Canada (Formerly Shalamar Lake Campground)
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Vine Ridge Resort
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64 reviews from our community

Traveler rating
    9
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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Niagara Falls, Ontario
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We live in the region so, when I heard the park was sold, I wondered if it would change. Did it ever! We used to take our kids to the park for the day.. something they will continue to offer in 2015 (I asked.) It has an enormous walk-in pool and it was always clean (including the bathrooms) when we... More

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 1, 2014

A friend suggested Shalamar (Vine Ridge) for a quick camping trip this labour day weekend, as we're from the area and didn't want to venture too far. I haven't camped at this park before and after booking I looked up some reviews. To be honest, I was a bit nervous after having read some of the worst reviews and figured... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed August 28, 2014 via mobile

I have been camping here for 13 yrs and ever since new owners took over it has gone downhill..last yr wasn't too bad but this yr was a different story. The washrooms were not cleaned regularly and when they were cleaned it took them forever to do a crappy job of cleaning them..the one shower was clogged and the water... More

Was this review helpful? Yes
Brenda K, Director of Operations at Vine Ridge Resort, responded to this review

Hello carebear6969, Thank you for your feedback. We are aware the washrooms in the camping area have definitely been a challenge. We have bumped up our cleaning to hourly but clearly have failed in cleaning them properly. We do review all feedback with our resort team and discuss what we can do better. Our Resort General Manager also meets with... More

Travelers are raving about these Queenston hotels

Burlington, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 20, 2014

We stayed at Vine Ridge RV Resort on Monday July 14th overnight to Tuesday July 15th. This was to celebrate our wedding anniversary as we combined two loves: wine and camping. We left for a wine tour at approximately 3:20 PM and when we returned at approximately 8:00 PM a branch had fallen on our car. As we didn't need... More

Was this review helpful? Yes 1
Brenda K, Director of Operations at Vine Ridge Resort, responded to this review

Hello Canadian Scott, Yes we did speak on the phone regarding the branch that fell on your car. I do apologize for the gap in response as I believed our Resort management team was responding back to you directly. I am the Director of Operations and oversee the operation of the resorts and our resorts are managed by on site... More

Toronto, Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 17, 2014 via mobile

What a terrible place. I wasn't expecting too much based on the website but this was terrible. There is currently construction going on to expand, this of course creates a great deal of dust and noise. A plume of dust would take over our site every time a vehicle went past or the wind picked up. Lots of reviews mentioned... More

Was this review helpful? Yes 3
St. Catharines, Canada
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 8, 2014 via mobile

I grew up camping at shalamar and have many great memories so when my family of 5 decided to go for a trip this is whwre i pickede.Bad idea. The wednesday we arrived it was pouring down rain. We live locally so we waited for it to stop and headed out. Arriving around 4pm we were told all the pool... More

Was this review helpful? Yes 6
London
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 4, 2014

We returned to this place last week because we had previously rented a trailer there a couple years ago and enjoyed it. This visit was exceptionally bad - we ended up leaving early. We are a family of seven - mom, dad and 5 kids. We decided to tent camp this time. We arrived on a Saturday in time for... More

Was this review helpful? Yes 4
Brenda K, Director of Operations at Vine Ridge Resort, responded to this review

Hello HilPie, Thank you for your recent review and appreciate your feedback. Your comments regarding our Christmas festivities are useful in ensuring our customers have an enjoyable experience for future events. This is our second season owing this property and while we have made great improvements, the washrooms are certainly on the list for renovation. We have increased our bathroom... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 29, 2014

We stayed here in the hope that it would be awesome good, because it really is a pricy place for a 2x2m tent and car However it was not I'm not the most frequent camper in Canada I must admit but at that price I'd assume at least the showers where free to use. Which they weren't. The toilet facilities... More

Was this review helpful? Yes 1
Brenda K, Director of Operations at Vine Ridge Resort, responded to this review

Hello Linus, Thanks so much for your feedback. This is our 2nd year as new owners of Vine Ridge Resort and we still have lots to do in terms of improvements. We have been working on upgrading services on the property and will be working on the Welcome Centre/Store area, snack bar and washroom facilities soon. In terms of pricing,... More

London, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 22, 2014

Spent two nights - July 19th & 20th - 99% sure the bathrooms and showers were not cleaned the entire weekend, stalls were out of paper, rolls of paper towels just sitting on the counter - water on the counter top soaked up their 75% of the roll - they were just a wet as your hands, plugged toilet and... More

Was this review helpful? Yes 4
Brenda K, Director of Operations at Vine Ridge Resort, responded to this review

Thank you Mark for your feedback. We agree you deserve clean and sanitary bathrooms and we apologize for the state of these during your stay at Vine Ridge. We have made our bathrooms a top priority and are checking on them more frequently now to ensure they are in proper working order and provided with all necessary supplies. Our campers,... More

Oakville, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 20, 2014

Should never be called a resort. Trailer sites on top of one another. There are no trees and no privacy. When you sit at night to have a campfire the next campfire is about 12 feet away! The only trailer park in Niagra on the Lake so that's probably why they get customers. Never will go again!

Was this review helpful? Yes 2
Management response:

Hello Linus, Thanks so much for your feedback. This is our 2nd year as new owners of Vine Ridge Resort and we still have lots to do in terms of improvements. We have been working on upgrading services on the property and will be working on the Welcome Centre/Store area, snack bar and washroom facilities soon. In terms of pricing,... More

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Additional Information about Vine Ridge Resort

Address: Line 8 at Niagara Parkway, Queenston, Niagara-on-the-Lake, Ontario, Canada (Formerly Shalamar Lake Campground)
Location: Canada > Ontario > Niagara-on-the-Lake > Queenston
Number of rooms: 400
Also Known As:
Shalamar Lake Campground Hotel Queenston
Vine Ridge Resort Queenston, Ontario, Canada

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