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Comfort Inn & Suites

3.0 of 5
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1209 Lansdowne Street West, Peterborough, Ontario K9J 7M2, Canada
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Ranked #6 of 12 Hotels in Peterborough
A recent review
4 of 5 stars reviewed 1 week ago
Scottie06 Ontario
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102 reviews from our community

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    22
    9
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Ontario
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This Hotel was very clean, but the lighting wasn't too good, only two lamps one on each side of the room, with a light bulb gone in one of them. Breakfast was very good.Beds were comfortable.A charge for a Destination marketing fee was absurd in our opinion. Never heard of that before, also rates said $ 85.00 online for two... More 

Was this review helpful? Yes
Comfort0724, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us recently, and for taking some time to write a review. I do apologize for the situation with a light bulb missing from your room. I will speak to our housekeeping Supervisor about this issue. I understand your concern about the difference in the rate you saw online and the one charged at check in.... More 

St. Catharines, Canada
Contributor
19 reviews 19 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent two days just relaxing at the hotel. (no other itinerary :) Enjoyed a double queen room on the third floor overlooking the city. Upgraded, clean carpet and comfy bed. Quiet heater/airco. Large, flat screen tv. Great hot breakfast both mornings. Cozy lounge area with lovely fireplace. Coffee, tea, hot chocolate and fruit available all day. Freshly baked cookies late... More 

Was this review helpful? Yes
Comfort0724, General Manager at Comfort Inn & Suites, responded to this review

Thank you for sharing your experience with everyone! I am very pleased to hear your stay was relaxing and enjoyable. The hot breakfast every morning is a very nice option for all of our guests every day. We know how important it is to start out your day right! Thank you for pointing out how hard our team works to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Kudos to the wonderful folks working at this location in Peterborough! Anne Weston - Operations manager and her team went above and beyond to make everything happen with zero notice. Our training conference was a success & foreign guests were impressed we were able to pull this in extremely short notice. The staff members were genuinely polite, courteous, kind and... More 

Was this review helpful? Yes
Comfort0724, General Manager at Comfort Inn & Suites, responded to this review

Thank you for the wonderful review! We understand that sometimes, last minute decisions are made by our guests and this may require some last minute response from us. I am thrilled to hear we were able to take care of these details for you when you needed us to. Our guest service team takes great pride in ensuring guests needs... More 

Montreal, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for about a week in 4 different rooms. Ranging from the first floor to the third. The third is definitely quieter than all the others. With children's sports teams roaming through the hotel it is very hard to get some rest. Some rooms have microwaves, some do not. Some rooms have the smell of smoke even though it... More 

Was this review helpful? Yes
Comfort0724, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking some time to write a review after recently staying with us. I can appreciate the comments you made, and also, for staying with us! We do have 3 floors on site and 103 rooms in total. All rooms are equipped with microwaves and fridges as well as coffee/ tea service in room. It is certainly the... More 

Ottawa, Canada
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 23, 2015 via mobile

I stayed here February 20th. Unfortunately so were many hockey teams. Kids were blockibg passage in halls playing cards, racing up and down stairs, playing with the fire hose, throwing ice cubes and pop corn all over the halls and at 1:30 in the morning decided to start racing up and down the halls. These kids ranged from 8 to... More 

Was this review helpful? Yes 1
Comfort0724, Manager at Comfort Inn & Suites, responded to this review

Thank you for your recent review of your stay with us. I was saddened to hear about the issues you experienced while staying with us. Our guest satisfaction is extremely important to us, and anytime that is at risk we do everything we can to try and rectify the situation when possible. When teams stay with us, policies are explained... More 

Omemee
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 18, 2015

A few years ago, my husband and I spent Valentine's Day at this hotel. We decided to do the same thing this year. All we wanted was a quiet room, where we could stay in and relax. We found it! I was worried when we checked in as there were many hockey families checking in. I assumed it was going... More 

Was this review helpful? Yes
Comfort0724, General Manager at Comfort Inn & Suites, responded to this review

Thank you very much for writing a review of your recent stay with us. I am thrilled to hear that you enjoyed your stay. It’s always nice to get away and enjoy some quiet time. I understand your concerns on arrival, there were many hockey teams on site however it was a great weekend indeed! I can understand your comments... More 

Burlington, Canada
Top Contributor
61 reviews 61 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 10, 2015

The Short Review: Exactly what I need in a business hotel. Staff were excellent, the room was clean and properly equipped, and the breakfast was decent too. All this at a very reasonable price. I will be back... like, this week! The Long Winded Review: I booked my room online with great ease... and received 10% off with my CAA... More 

Was this review helpful? Yes 1
Comfort0724, Front Office Manager at Comfort Inn & Suites, responded to this review

Thank you for the wonderful review. We are happy that you enjoyed your stay with us. Our goal is to excel in service, cleanliness, and comfort. We are updating our heating units to complete our newly renovated rooms. Thank you again for taking the time to write a review and we look forward to seeing you again. More 

Ontario
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 4, 2015

We stayed one night at this hotel, the beds were comfortable, clean rooms, shower was strong. There is a Kelsey's restaurant attached which was convenient. Well located for shopping, pleasant staff, great value, I would return.

Was this review helpful? Yes
Comfort0724, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking some time to review your recent stay with us. Reviews like this help us to determine if we are hitting the mark when it comes to guest comfort. We have recently renovated our guest rooms with new carpet, furniture, bedding and furnishings. We are always proud to show them off! I am thrilled to hear you... More 

Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 22, 2014

Had an overall good experience. Rooms were clean, bathrooms totally outdated though. Drain clogged in shower leaving water to pool at feet. Didn't use the pool or hot tub but there was never anyone there. Super friendly staff, front desk called about 15 mins after checking in to make sure everything in the room was ok. Breakfast was decent, supposed... More 

Was this review helpful? Yes
Comfort0724, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking some time to review your recent stay with us. We have recently renovated all bedding, furniture, Televisions, furnishings, carpet and Lobby breakfast area. We serve a hot plentiful breakfast daily to all our guests. Breakfast hours weekdays are 6am – 10am and on weekends from 7am – 10am. We hope you choose to stay with again... More 

UK
Top Contributor
89 reviews 89 reviews
35 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 23, 2014 via mobile

_ everything you need for a good night. No complaints. _ we found the cleaning staff were friendly and went out of their way to assist us. _usual basic breakfast, but good to have boiling water for tea..

Was this review helpful? Yes 1
Comfort0724, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for the glowing review! We certainly try to give every guest just the type of experience you described and we are thrilled to hear when we reach our goal. More 

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