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All 66 Ottawa hotels

Hilton Garden Inn Ottawa Airport

3.0 of 5 Hotel   |   2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
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90%
Ranked #3 of 66 hotels in Ottawa
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Rideau-Rambler ottawa
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375 people have reviewed this hotel

Traveler rating
    218
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
ottawa
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed yesterday NEW

Last year I reviewed this hotel and found it favourable. We stayed here again for two nights, then more recently again for a single night, and while it was generally a good experience, there were some shortcomings. Last year the hotel was under construction and there was a temporary entrance. After a year, the entrance is still a bumpy, single... More

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Victoria, Canada
Top Contributor
114 reviews 114 reviews
43 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I'm surprised the reviews are so good. The bed was very uncomfortable. Mattress is supposed to be adjustable but it didn't work. The hotel is under construction and I heard noise all night - I think they worked right through. I woke up in the middle of the night to the smell of natural gas. Front desk was unconcerned and... More

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Macomb, Michigan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I travel to Ottawa from the US about four times per year. I always stay at the Hilton Garden Inn Ottawa Airport. The hotel is clean and the restaurant is above average. I find their front desk staff very friendly. I have gotten to know some of them and one in particular is awesome and her name is Monica Licari.... More

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AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for taking the time to write a review and thank you for your loyalty. We know guests have more choice than ever these days. I will be sure to pass along your comments to all other managers and staff as well. Look forward to seeing you soon. More

United States
1 review
5 of 5 stars Reviewed 1 week ago

I travel every week for work, the staff overall is friendly and helpful, very clean rooms, very helpful housekeeping. I find this to be one of cleanest hotels I stay at. However, don't ask the front desk to have the shuttle drop you off anywhere but the airport, you'll receive a very curt "no". Nothing is located within walking distance... More

Review collected in partnership with Hilton Garden Inn

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AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your great comments regarding our team and our cleanliness. In regards to our shuttle, you are correct, it is only insured to do airport runs to and from the hotel. Also, you can imagine if we took someone to the shopping centre and got a call for the airport, we would not want that guest to have... More

Toronto, Canada
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for a weekend while in Ottawa area. Service was very good and hotel was very clean. Clean rooms and facilities. Overall, a very good experience and would recommend this hotel. It did not disappoint.

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AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your review. We take pride in the cleanliness of our building and we are always pleased when others notice. We look forward to welcoming you back. More

Niagara-on-the-Lake, Canada
Top Contributor
70 reviews 70 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

Very little suitable parking due to major construction on the site. The actual stay was good and the hotel was clean and secure. Grounds were dirty due to construction. After construction is over it will be a good place to stay. Check in staff were very polite and accommodating.

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AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are sorry that you did not feel there was suitable parking. We are currently ordering some more signage to help better direct people as we have lots of additional parking at the back of the building. Thank you for the feedback. More

South Pasadena, California
Top Contributor
67 reviews 67 reviews
41 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this property for 02 nights last week June 2014; located at a peaceful area near airport but decent distance from Downtown Ottawa with easy access to roads. Hotel undergoing some construction for a new wing but no disturbance. The staff is excellent, helpful, nice and caring. Lobby area as usual clean and spacious. Room well appointed, clean,... More

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AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your review. We are indeed expanding another tower to the hotel and thank you for pointing out that it did not impact your stay as that is our top priority. We welcome the opportunity to welcome you back when our expansion is complete. More

Burlington, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Will definitely stay here again. Great property close to airport. Super hotel staff . Superb rooms. Great HGI! Keep up the good work. Not close to downtown Ottawa, but it's a 15 minute cab ride. Looking forward to my next stay!

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AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you so much for your kind words. We always appreciate when guests share their experiences. We hope to see you soon. More

Fredericton, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Ended-up at the Hilton Garden by accident after my airline lost my luggage. The front desk staff were very nice, offered my a very reasonable rate and the on-demand shuttle pickup is very convenient. Also had a reasonably priced and very delicious breakfast.

Was this review helpful? Yes
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are sorry to hear that the circumstances of your stay were not the best, but we are pleased that you enjoyed your stay. We do offer distressed passenger rates to guests when their flights are cancelled based on availability and we are happy that we were able to help. More

Victoria, Canada
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton on arrival and departure from Ottawa. The hotel is easy to get to and the staff are very pleasant. The food in the restaurant is good and the serving staff are fabulous. The hotel is clean and very quiet.

Was this review helpful? Yes
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your review. Our hotel is very popular for pre and post trip stays. We even have a preferred parking arrangement at the Ottawa Airport to leave your vehicle. We hope to welcome you back again on your travels. More

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Additional Information about Hilton Garden Inn Ottawa Airport

Address: 2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Ottawa #3 Business Hotel in Ottawa #3 Romantic Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
Number of rooms
167

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