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Hilton Garden Inn Ottawa Airport

#5 of 68 Hotels in Ottawa
Certificate of Excellence
3.0 of 5
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2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
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1 room 1 guest
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Hilton Garden Inn Ottawa Airport
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578 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Manilla, Canada
5 of 5 stars Reviewed 3 days ago NEW

This hotel is beautiful. We loved being near the Airport and seeing the planes land and take off. The food at the restaurant is very good and the staff is very helpful. We are going to stay there next time we come to Ottawa .

Review collected in partnership with Hilton Garden Inn

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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Hilton gardens ottawa airport. The room was clean, well kept. The service was on all in all a pleasant stay. If I were to have a business meeting in ottawa I would go there to hold it.

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Vancouver, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

One of the best value hotel meals that I have ever eaten! Staff in the restaurant and lounge was wonderful. I would highly recommend this property. Rooms are very quiet considering the proximity to the airport.

Review collected in partnership with Hilton Garden Inn

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

David, thank you for taking the time to write a review. I will pass your compliments to Scott, our Executive Chef. More 

Owen Sound, Ontario
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was undergoing renovations at the time but this had no negative effect on our stay. The front desk staff was okay. The cleaning staff was very friendly every day. We found other people that were staying at the hotel to be quite pleasant as well. The rooms are spacious. They appeared to be very clean. There is a... More 

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

Our soundproofing continues to surprize people. As impressed as you were with our hotel, I'm sorry to hear that the pool wasn't clean. I will certainly address this with our maintenance staff. More 

Herndon, Virginia
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Was looking for an affordable place to say outside of the capital. This Hilton property was a good choice. Excellent, clean and spacious rooms with free WiFi and large screen TV. As an aviation professional I asked for a room overlooking the runway and was not disappointed. There is excellent provision for those with mobility issues a good restaurant on... More 

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

I'm happy we were able to be accommodating. Even though you were able to overlook the runway I'm willing to bet you didn't hear those planes go by. More 

Toronto, Canada
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Well, what can I say but wow!. I have stayed in many hotels in many different place, but I say without exaggeration that this by far one of the cleanest hotels ever!!! Just stayed for one night with the family as we were passing through, the ladies at the fronts desk were welcoming ,friendly and efficient at check-in. Not to... More 

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

Not to brag, but we have maintained this level of service for seven years and with our new additions, we hope to wow a lot more guests. Our hotel has been at or above the 75th percentile for cleanliness for the last 5 years and this speaks volumes about the job Housekeeping does. I will forward your review to Claudiu,... More 

Harrow, Canada
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose the Hilton Garden Inn since it was more affordable then many of the properties closer to the downdown area. We were extremely pleased with all of the features that the hotel had to offer. We had arrived in the evening without reservations and the front desk staff was extremely helpful. They even put us in a nicer room... More 

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

We are always happy to have new business. I'm pleased that the staff took good care of you and were able to offer you options at check-in. Please visit again in the future. More 

Vancouver, Canada
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is right next to the airport, which is perfect when you have a short business trip, or will have little time to explore. A fairly new property that is presently undergoing the construction of more rooms and a larger restaurant, we use it extensively as our office is located in Ottawa, but most of the volunteer board members... More 

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

Roy, thank you for the review. I'm happy to hear you are particularly fond of the boardroom suites. Look forward to having you back. More 

Acton, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I always stay here when travelling to Ottawa! Huge clean rooms, comfortable beds. Love the in room Keurig machine :) Always great customer service, they followed my feather free request and reminded me they did it! now that is awesome....my go to hotel

Review collected in partnership with Hilton Garden Inn

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

Hi Andrea, We are happy to fulfill those feather-free requests or hold boxes when you return. Looking forward to having you back. More 

Cornwall, Ontario, Canada
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here because of a wedding! Beautiful rooms, with vaulted ceilings. The only thing that disappointed us is that our niece (the bride), spent so much time organizing our room reservations to make sure everything was perfect. This included getting early check-in so that we could all get ready for the 2:30 shuttle for the wedding! We arrived at... More 

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Anson B, Front Office Manager at Hilton Garden Inn Ottawa Airport, responded to this review

Hi Chantale, I do apologize that we were unable to get all the rooms ready for early arrival. We were notified of the early arrival beforehand and had our housekeeping staff working to get rooms available as soon as possible. Unfortunately, being sold out the night before, we were at the mercy of playing the waiting game. As soon as... More 

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