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Hotel Indigo Ottawa Downtown

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123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada
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1 room 1 adult
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Hotel Indigo Ottawa Downtown
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748 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Ottawa Downtown
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Toronto, Ontario
Level Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed August 19, 2012 via mobile

PROS: Lobby is nice, staff courteous and responsive. CONS: Underground parking very poorly designed; room decor a bit cheap looking and smallish rooms. Details below. Stayed here last night with family. We booked two queen rooms for family. The beds somehow seemed smaller than queen and seemed closer to standard. We had a great stay at Indigo in Edinburgh but... More 

Helpful?
1 Thank Acornart
Montreal, Quebec, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 7, 2012

Before I start, some of you may know that many hotels are hosted on various tourist sites. Some sites will have exclusive specials while others will actually charge you more than the actual hotel. Be careful about this and take a moment to call the hotel to know their current fees and then shop online to see if you can... More 

Helpful?
2 Thank Nicoberger
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

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Cobourg, Canada
Level Contributor
121 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed August 5, 2012

We stayed here for a couple of nights. Rather than being renovated as some have said, this is a new hotel built within the shell of an old brick commercial building. Very attractive. The decor is 'trendy' and very pleasant with the indigo colour prominent. Rooms are not large, but, ours anyway, came with king size bed, flat screen TV,... More 

Helpful?
1 Thank gailr97
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for choosing Hotel Indigo on your recent trip to Ottawa and for taking the time to share your feedback about your stay with us on TripAdvisor. I am glad to hear you enjoyed your stay with us although I'm sorry to hear we did not meet the needs of your husband quite as much. We do have a... More 

Quebec City, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 30, 2012

I made a reservation on IHG Internet site after reading the best price guarantee. I choose a "superior room at 199$ per day. A moment later, I found on another site, Booking.com, a better price 159$ per night for a "superior room" at the same hotel same days with same conditions. I called IHG to ask about the guarantee and... More 

Helpful?
3 Thank plaspec
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

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Ontario Canada
Level Contributor
105 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed July 29, 2012

First the staff were great and helpful. The rooms look new and have hard wood floors. The rooms are not overly big but very effective and you do not feel crowded. The location for downtown Ottawa is very good with only short walking distance to the parliament buildings, the canal, etc. The parking is underground but getting to it is... More 

Helpful?
1 Thank RobGS
Toronto, Canada
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 26, 2012

Indigo is incredibly average, but relatively newly renovated and clean. Indeed it is equivalent to any Holiday Inn Express. My biggest problem was the terrible parking arrangement. You had to park on the bottom floor of the old Residence Inn. It was dirty and smelly.

Helpful?
2 Thank drsjadfoodie
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to write about your stay experience with us. Our goal is to deliver inspired service to all of our guests and I am sorry this was not the case for you. Please accept my sincere apology that our parking did not meet your... More 

La Prairie, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 26, 2012

We chose the hotel for the location in Ottawa and it met all our expectations. It was close to all of the sites we wished to visit. The hotel itself was clean and of a very high standard. If we have to come back to Ottawa in a near future, the Hotel Indigo will be our place.

Helpful?
2 Thank Michel D
PA
Level Contributor
176 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed July 24, 2012

Nice hotel that is well situated with likeable staff.It is not a Boutique Hotel ,a little to large to be that.However it was very pleasant.Our room did not have wireless connection,which was a little annoying for a modern hotel ! only connection was in reception. Our room was well sized with wooden/laminate floors comfortable and very quiet. We never used... More 

Helpful?
1 Thank Ceilings
Hudson, Canada
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 23, 2012

i'm not going to begrudge the hotel of the Basics: Very Clean, and very friendly staff. But when I got up to my room, it was the size of a TV cardboard box. I get the mentality- why have 2 moderate rooms when you can have 3 tiny rooms- I understand that buisness mentality, but then you end up with... More 

Helpful?
1 Thank Kevin_Ilaqua
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for choosing Hotel Indigo on your recent trip to Ottawa and for taking the time to write abour your stay with us. Our goal is to deliver inspired service to all of our guests and I apologize this was not the case for you. I am glad your found our hotel to be very clean and our staff... More 

Kingston, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 23, 2012

we arrived at the hotel around noonish and Suzie at the desk was very friendly to check if a nice room was available at that time. Suzie gave us a choie of an early check in or the nicer room with the king bed at a later time. That was a very welcoming touch to our arrival experience since it... More 

Helpful?
1 Thank becool_befree
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