We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 66 Ottawa hotels

Hotel Indigo Ottawa Downtown

3.5 of 5 Hotel   |   123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada (Byward Market Area)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Flexibility & Breakfast!
Save Saved
You added Hotel Indigo Ottawa Downtown to your Saves list
Hotel Indigo Ottawa Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
79%
Ranked #24 of 66 hotels in Ottawa
A recent review
3 of 5 stars Reviewed August 27, 2010
Rivergirl1 Toronto, Canada
  • Overview
  • Reviews (541)
  • Photos (226)
  • Amenities
  • Q&A
  • Room tips (88)
  • Location
  • More
Write a Review

541 people have reviewed this hotel

Traveler rating
    186
    236
    82
    24
    13
See reviews for
91
196
42
156
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
There are newer reviews for Hotel Indigo Ottawa Downtown
See the most recent reviews
Toronto, Canada
Top Contributor
96 reviews 96 reviews
28 hotel reviews
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed August 27, 2010

The website and reviews encouraged me to book this hotel for a cultural experience for a visiting friend from Europe. Positive things: The initial check was quick and the lobby was clean and had a boutique feel. Staff was very pleasant and eager to help. Location is fantastic. Colour scheme and overall look of the hotel was appealing. Bed was... More

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for taking the time to provide your feedback on your stay with us. The comments from our guests like yourself are invaluable in helping us to continuously improve upon our product and service. I was extremely disappointed to read your review and want to sincerely apologize to you for the less than satisfactory stay you had. We obviously... More

Oshawa, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2010

This hotel is right on Metcalfe St, just minutes walk from the perliament buildings. Lobby is clean, staff is friendly and rooms, although not large, are very comfortable. We did not eat in the hotel restaurant. We breakfasted in the Tim Horton's, which is accessible from the adjoining Marriott Residence Inn. This was very handy as one morning the sky... More

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for taking the time to share your feedback on your stay with us at Hotel Indigo. TripAdvisor is such a great way to share comments on your favorite and not-so-favorite hotels to stay at with your fellow travelers. I was pleased to read about your stay experience and that you enjoyed your stay with us. I'm only sorry... More

montreal
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 19, 2010

This hotel markets itself as a boutique hotel but it is anything but. The night I arrived I checked in and found holes in my sheets, blood on the pillows (under the pillowcase but still there....) and hair on the bed linens. I called the front desk and they moved me to another room which unfortunately still had hair all... More

Was this review helpful? Yes
IndigoOttawa16, Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for taking the time to write about your stay experience with Hotel Indigo. It is the feedback we receive from our guests that helps us to improve upon areas of concern. Please accept my sincere apology for the less than satisfactory stay that you had with us. Our goal is to deliver Inspired Service, and this was obviously... More

Quebec
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2010

This hotel has a perfect location. Close to Parliament Hill. I will stay there for my next trip to Ottawa.

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for sharing your comments about our hotel on TripAdvisor. Your feedback is short and sweet but I love that we have become your choice hotel when visiting Ottawa! Not only are we close to Parliament Hill but we are also blocks from many wonderful restaurants, shops and museums. We look forward to inviting you back to Hotel Indigo!... More

Guelph
2 reviews
3 of 5 stars Reviewed August 17, 2010

I am still shaking my head over what happened with the housekeepers on our trip. Nothing would deter them from getting in your room! Not a "do not disturb sign", nor someone sleeping in the bed. That's correct! Read on ... On the Saturday of our stay they came and opened the door AS they were knocking on it. As... More

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

I want to thank you for taking the time to post your comments on TripAdvisor about your stay with us. It is the feedback from our guests that allows us to continuously improve. I wish to sincerely apologize for the experience you had with us. First of all, I am so sorry you fell ill during your stay. That could... More

Mechanicsburg
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2010

We just returned from a week long stay at Hotel Indigo. The location was excellent and the decor was very trendy. Extremely friendly and helpful staff allowed us to switch rooms (no questions asked) when a family with an "unhappy" child moved into the room next door. BOTH of our rooms were very comfortable with hardwood floors and nice furnishings.... More

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Thank you for taking the time to write about your stay with us at Hotel Indigo. We appreciate all feedback provided by our guests as it allows us to continuously improve upon our product and service. I am pleased to read that our staff took such good care of your during your week long stay with us and you were... More

Toronto
Contributor
11 reviews 11 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 16, 2010

My sister and I stayed at the Hotel Indigo for three nights and had a really great stay. The location is absolutely fantastic -- you can literally walk out the front doors, turn your head to the right and see Parliament Hill at the end of the street. Less than a 10-minute walk away. The hotel's business-district location also means... More

Was this review helpful? Yes
Toronto, Canada
Top Contributor
112 reviews 112 reviews
28 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed August 10, 2010

The hotel was in a great location, close to Parliament hills and the chic Sparks street and minutes away from the market place. We found street parking just across the hotel and it was free during the weekend. The room was nice and the breakfast was pretty decent since they gave us a coupon that we could share amongst ourselves.

Was this review helpful? Yes
Toronto, Canada
1 review
3 of 5 stars Reviewed August 7, 2010

We travelled to Ottawa for our honeymoon and stayed at the Hotel Indigo for four nights. Upon arrival, things went very quickly and we were checked in with no problems. The parking was a bit tricky to find, but once there it was fine. The escalator going from the parking elevator to the hotel was broken so we had to... More

Was this review helpful? Yes
Newton, Massachusetts
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 2, 2010

We had two beautiful, immaculate , connecting rooms on the fifth floor facing the library. Maid service was excellent. Internet rooms (3 computersé2rooms) were private and seldom occupied. Excellent fitness room and equipment. Good enough (shared with Marriott) swimming pool. Very friendly, efficient staff. Etiquette friendly customers. Not a hotel for young children. Five very short blocks (less than 5minutes)... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Hotel Indigo Ottawa Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Indigo Ottawa Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo Ottawa Downtown

Address: 123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Ottawa Downtown 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity, Priceline, Orbitz, Tingo, BookIt.com, TripOnline SA, Hotels.com, BookingOdigeoWL, Agoda, Expedia, Otel and Venere so you can book your Hotel Indigo Ottawa Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ottawa Hotel Indigo

226 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (166)
Viewed
1:37
Videos (1)
Viewed
Room/suite (58)
Viewed
Bathroom (21)
Viewed
View from room (4)
Viewed
Hotel & grounds (36)
Viewed
Pool/beach area (8)
Viewed
Dining (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Family/play areas (1)
Viewed
Room/suite (17)
Viewed
Dining (2)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (4)
Viewed
Other (25)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#15 Romantic Hotel in Ottawa #15 Business Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
Hotel Indigo is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at Hotel Indigo enjoy our indoor pool, whirlpool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. Hotel Indigo Ottawa, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. Hotel Indigo Ottawa is ideal for business travelers since we're located just minutes from companies such as Bell Canada and NAV Canada, as well as many government offices and the Ottawa Convention Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, Phi Bistro & Bar, where the food is fresh and the service is inspiring. ... more   less 
Number of rooms
106

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer