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Hotel Indigo Ottawa Downtown

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123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada
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Hotel Indigo Ottawa Downtown
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Hotel Indigo Ottawa Downtown
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626 reviews from our community

Traveler rating
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    101
    28
    13
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108
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Indigo Ottawa Downtown
See the most recent reviews
Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

From the outside the hotel looks like it's got some character. However, the old-school brick and stone exterior is all a ruse. The lobby looks like a retirement home (sorry retirees I'm sure you have more pizazz than this) and the guest rooms appear to have been decorated by teenagers. Quite an accomplishment. The restaurant has a limited menu and... More 

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Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Djphilosophy, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. Our goal is to deliver an inspired stay experience for all of our guests and I am sorry this was not the case for you. I am disappointed to read that you did not enjoy the... More 

Peterborough, Canada
Contributor
16 reviews 16 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 22, 2015

My husband and I just came home from a two night stay at this hotel in downtown Ottawa. It was a trip for us away from the kids, and a birthday surprise for me from him. Our stay itself was nice and relaxing, and we didn't plan on staying in our room the whole time, so it was satisfactory. Upon... More 

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Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Krystal M., Thank you for choosing Hotel Indigo for your recent trip to Ottawa and for taking the time to share your stay experience on Tripadvisor. The feedback we receive from our guests allows us to continuously improve upon our product and service. Please accept my sincere apologies for the less than satisfactory stay you had with us. Our... More 

London, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 21, 2015

Excellent location in Ottawa for all the sights close to Winterlude and the parliament buildings - lovely room - very modern comfy and warm - staff very helpful only downside was the walk to the hotel car park

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Montreal, Canada
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 13, 2015 via mobile

Very small rooms, desk wobbles to the point you can't use it as a desk. Bed has minimal linen and of average quality. Nice flat screen TV, no bathtub only a shower and sink has minimal space for toiletries. Okay for a short stay, close to everything, but feels claustrophobic if you plan on spending time in the room. I... More 

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear TPK007, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. Please accept my sincere apologies for the less than satisfactory stay you had with us. Our goal is to deliver an inspired say experience and I am disappointed this was not the case for you. Our... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 12, 2015

Excellent location! Walking distance to all downtown must-sees and public transportation near-by. The rooms are really nice and the beds really comfortable. The breakfast was delicious and very well served. The staff was friendly and gave us good advice as to what to do on a Sunday afternoon. The only inconvenience is that the parking lot is in another building... More 

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Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 9, 2015

I recently stayed at Hotel Indigo the first weekend of Feb 2015 with my family; we were visiting Ottawa for the Winterlude festivities. If we were allowed 1/2 stars my true overall rating would have been closer to a 3.5. THE GOOD The location is excellent for Winterlude. Just one block over is Confederation Park, which is one of the... More 

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Ontario
Top Contributor
51 reviews 51 reviews
18 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 4, 2015

We stayed here over the past weekend for Winterlude and I would definitely stay here again. The location is fantastic, a block from the canal and very close to the Parliament Buildings, coffee shops, restaurants and the Byward Market. Beds are comfy and we didn't find it noisy as noted in previous reviews. Staff are great and very helpful. Great... More 

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St. John's, Newfoundland
Top Contributor
159 reviews 159 reviews
86 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed February 4, 2015

I had a meeting in Ottawa and stayed at Hotel Indigo based on location -- it is ideal (around the corner from Confederation Park and City Hall; several blocks from Parliament Hill) for my purposes. The lobby is bright and airy (boutique-like) and the room I had was very generous in size (including a couch and two comfortable chairs) and... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 1, 2015 via mobile

Hotel room is nicely decorated with a wall mural. Kids liked that. Rooms are a bit on the small size, but with the mural, it feels cozy. Excellent choice for travelers attending winterlude. Very close. Front desk staff were friendly and helpful. Called down to see if they had any playing cards. She said she would call back, but instead... More 

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Ingleside, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 1, 2015

we started our adventure by buying the hotel room for Jan 31, 2015 on booking.com, I then phoned the hotel about a week before we were due to go. I am glad I had because they were not able to find the room. But within about 10 min it was resolved. I then put a request in the hotel to... More 

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