We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Indigo Ottawa Downtown

3.5 of 5 123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada
Hotel website
Hotel deals
Special Offer
Flexibility & Breakfast!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Indigo Ottawa Downtown
Professional photos View all
Browse nearby
Hotel Indigo Ottawa Downtown
Write a Review

595 reviews from our community

Traveler rating
    198
    265
    92
    27
    13
See reviews for
100
218
44
171
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (595)
  • Mar-May only
    (114)
  • Jun-Aug only
    (195)
  • Sep-Nov only
    (171)
  • Dec-Feb only
    (115)
All months
Calgary, Canada
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a business trip in late November. I have no huge complaints about my stay and I found the location to be good and central, however I found the hotel to be quite noisy (although renovations were going on so that is likely a temporary inconvenience). The room was small but the bed was comfortable,... More 

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Canadian071, Thank you for choosing Hotel Indigo for your recent trip to Ottawa and for taking the time to share your stay experience on Tripadvisor. Our goal is to deliver an inspired stay experience for all of our guests and I am sorry that was not the case for you. I am happy to hear you will return but... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I've used this location many times. Very accessible from Hwy 417 and close to all that downtown has to offer. Staff are very friendly and eager to please. Got upgraded to king bed suite which was nice. A few things to be aware of: - Parking is not included ($20/day) and not obvious how to access - There was construction... More 

Was this review helpful? Yes
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We picked this downtown hotel because of the competitive pricing and high art décor but it did not live up to its marketing. It’s centrally located but it is surrounded by dreary looking concrete buildings and the room was cramped. The atrium where guests check in and out is largely devoid of art or plants, a wasted opportunity for a... More 

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Dexter H, Thank you for choosing Hotel Indigo for your recent trip to Ottawa. Our goal is to deliver an inspired stay experience for all of our guests and I am disappointed this was not the case for you. Please accept my sincere apologies for the less than satisfactory stay you had. I am happy you found our staff... More 

Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I recently stayed at the hotel for a date night and our stay included the New Parent package which was great. Our original room was near the elevator and the housekeeping room so my husband requested a room change which was given to us without problem. The staff were very friendly and accommodating. The rooms were very... More 

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We found this hotel a little oddly decorated, a little expensive, especially for an IHG partner and confusing to get around. Let's start with the parking. It was a little nightmarish. They have a ramp to go down onto the other parking levels... but only one car can go on it. AND it's the same ramp you use to get... More 

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear CaffeinatedDancer, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on TripAdvisor. The feedback we receive from our guests allows us to continuously improve upon the product and service. Please accept my sincere apologies for the less than satisfactory stay you had with us. Our goal... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We came to Ottawa to combine a visit with a University student, do some Christmas shopping and include some self-directed walking tours. The location of this hotel is ideal for all. The hotel is clean and our room was very comfortable.The staff were all friendly but we must say that Steve (bartender & server) was exceptional as well as Patrick... More 

Was this review helpful? Yes
Montreal, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here one night and liked the location close to the Capital buildings and War monument. The room was great, king size bed was very comfortable with a desk and bathroom with a shower (no tub). The desk was fine and we told them about a few things which could be improved however. The place is currently undergoing some... More 

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I was in town to visit an embassy and this hotel really couldn't be better placed. It was only a few minutes to the parliament building and a few more to the byward market. The staff were friendly and the rooms pretty good. The only problems I had was that there was some renovation works going on that I wasn't... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 19, 2014

I planned with weekend for a trip with my boyfriend. The location was great, a short walk to the war museum.. Close to many coffee shops and stores. Despite the 6hr drive we were excited to arrive. However when we approached the front desk and started our check in we felt as if Sophie, the front desk agent, was talking... More 

Was this review helpful? Yes 1
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Lily S, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. Our goal is to deliver an inspired stay experience for all of our guests and I am disappointed this was not the case for you. Please accept my sincere apologies for the less... More 

Kingston, Canada
Senior Reviewer
8 reviews 8 reviews
2 of 5 stars Reviewed November 17, 2014

We booked our stay based on the great reviews here, but we were unfortunately disappointed with our stay. On the positive the hotel was nice and clean, pleasant staff, the rooms were nice and simple, but small and a great location to Parliament and Rideau canal. The heating in the room was very inadequate, just a small baseboard heater in... More 

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Ryan H, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. The feedback we receive from our guests is invaluable in allowing us the opportunity to improve upon our product and service. Our goal is to deliver an inspired experience to all of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Indigo Ottawa Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo Ottawa Downtown

Address: 123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Ottawa Downtown 3.5*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Priceline, Cheap Tickets, Orbitz, Agoda, BookIt.com, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel Indigo Ottawa Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ottawa Hotel Indigo
Hotel Style:
#17 Romantic Hotel in Ottawa
#21 Business Hotel in Ottawa

229 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
1:37
All traveler photos (168)
Viewed
1:37
Videos (1)
Viewed
View from room (5)
Viewed
Hotel & grounds (37)
Viewed
Room/suite (60)
Viewed
Bathroom (23)
Viewed
Pool/beach area (8)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (62)
Viewed
Pool/beach area (4)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (13)
Viewed
Business center/function rooms (3)
Viewed
Family/play areas (1)
Viewed
Dining (2)
Viewed
Other (22)
Hotels you might also like...
Check In Check Out
Price Your Stay