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All 66 Ottawa hotels

Hotel Indigo Ottawa Downtown

3.5 of 5 Hotel   |   123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada (Byward Market Area)
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79%
Ranked #24 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Ryan W Toronto, Canada
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508 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this property for the week of March 24-March 28 and it was incredible. The staff were so friendly and i received superior service! Very clean common areas with a beautifully modern lobby. The Guestrooms were very clean as well. The on-site Restaurant, Phi is also to die for. The food is very reasonably priced and it came... More

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Ryan W, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. I am so happy to read you received superior service from our staff and the hotel to be very clean! As well, that you found your dining experience to be so positive. We... More

Winnipeg, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was great. Great location and easy access to everything Ottawa has to offer. I recently was there on business and found the hotel to be clean and very accommodating. The front desk staff were great. I would stay there again!

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Kyne H, Thank you for choosing Hotel Indigo for your recent business trip to Ottawa and for taking the time to share your stay experience on Tripadvisor. I am delighted to hear how much you enjoyed your stay from the cleanlines to the great staff to our great location! We will look forward to inviting you back to Hotel... More

Toronto, Canada
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed one night for business. Hotel very well located for anything downtown, although when walking around I realized that Ottawa downtown is actually pretty small. Lots of hotels to choose from. Stayed in a King suite. Nice modern decor, very clean. Nothing particularly noteworthy about the room but often all you want is a nice clean room. Front desk staff... More

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Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear notyetworldly, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. The feedback we receive from our guests allows us to improve upon our product and service. I am happy to read you found your guest room to be clean and our hotel well located... More

Tofino, Canada
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel Indigo is a fun boutique little hotel in the downtown of Ottawa. Hadn't been to Ottawa before but I was pleasantly surprised by its clean and quiet nature much like this hotel. The rooms were very clean, affordable and spacious. All the things you would expect from a hotel like this. Where I get wowed is by the front... More

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear RWelly, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. Thank you so much for recognizing Louco, one of our Guest Service Representatives. He is extremely engaging with our guests and is definitely loved by many! We have shared your comments with him and... More

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2014

I was sastisfied with the room they finaly gave us. At first, there was only one bed and one sofa-bed but for the 4 os us (us with two kids), we prefered two beds. Since it was available they change us room woth no extra fee. Thats was kind from them. The kids loved the pool, but the water was... More

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Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Carl D, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. The feedback we receive from our guests allows us to continuously improve upon our product and service. I am glad we were able to change the room booked for you to a room... More

Georgetown, Canada
Top Contributor
83 reviews 83 reviews
53 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 6, 2014

very clean, boutique style hotel. staff was very professional and helpful. the room was clean, but borderline of being a bit crowded. i couldn't get my carry on laptop bag past the sitting chair without moving the footrest liked the Keurig coffee maker with the various flavors make sure you close your curtains because the face the interior hallways restaurant... More

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Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Churchill_Fortunato, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for sharing your stay experience on Tripadvisor. The feedback we receive from our guests allows us to improve upon our product and service. I am happy to hear you found our hotel to be very clean and our staff to be professional and helpful. We... More

Hamilton, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2014

Hotel Indigo offered a clean room, with a modern decor. The staff was extremely helpful, and friendly. It would be nice if the restaurant attached was a bit more private, however. The wide open space facing the lobby was not appealing, but would no doubt be fine if you wanted a quick bite with kids before you leave for the... More

Was this review helpful? Yes 1
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Pia S, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for sharing your stay experience on Tripadvisor. Our goal is to deliver an inspired experience and I am happy to read that is the case for you. I am delighted you found our staff to be extremely helpful and friendly. We have a great... More

Oshawa, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 15, 2014

*I had logged in with an old account and that is why there is a duplicate post below* Even before we arrived, my impression of the staff of this hotel was excellent. Due to an oversight on my part, when booking this hotel through Airmiles, I had booked a day (I booked for two nights) that I had forgotten about... More

Was this review helpful? Yes 1
Oshawa, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014

Even before we arrived, my impression of the staff of this hotel was excellent. Due to an oversight on my part, when booking this hotel through Airmiles, I had booked a day (I booked for two nights) that I had forgotten about a prior engagement. No ones fault but my own. But vbetween AM's and Hotel Indigo, they went beyond... More

Was this review helpful? Yes
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Derrick W, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. I am delighted to read we exceeded your expectations before you even arrived at our front door! Winterlude is such a fun time of year here in Ottawa and I am happy you... More

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

As many of us, I have many choices of hotels to stay in when coming to Ottawa. But time and time again I am at the Indigo in Ottawa. Here is why: warm, friendly, caring front desk staff. Clean, modern rooms with amazing shower. Perfect small restaurant with delicious food. Amazing location, walking distance to the canal, major mall, Byward... More

Was this review helpful? Yes 1
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Kiim2010, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for sharing your stay experience on Tripadvisor. I am delighted to read that you keep coming back to us when you have so many choices in Ottawa. Our goal is to deliver an inspired experience for our guests and I am happy to read that... More

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Additional Information about Hotel Indigo Ottawa Downtown

Also Known As:
Ottawa Hotel Indigo
Address: 123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Ottawa
#30 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Ottawa Downtown 3.5*
Official Description (provided by the hotel):
Hotel Indigo is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at Hotel Indigo enjoy our indoor pool, whirlpool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. Hotel Indigo Ottawa, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. Hotel Indigo Ottawa is ideal for business travelers since we're located just minutes from companies such as Bell Canada and NAV Canada, as well as many government offices and the Ottawa Convention Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, Phi Bistro & Bar, where the food is fresh and the service is inspiring. ... more   less 
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