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Brookstreet Hotel

4.0 of 5
525 Legget Drive, Ottawa, Ontario K2K 2W2, Canada (Kanata)
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Hotel amenities
Brookstreet Hotel
Ranked #12 of 61 hotels in Ottawa
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352 reviews from our community

Traveler rating
    166
    111
    47
    13
    15
See reviews for
Families
78
 
Couples
106
 
Solo
12
 
Business
84
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ontario
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 21, 2013 NEW

Stayed here for one night this past long weekend to watch the Pens and Sens playoff game. Overall the stay was very nice but a couple of disappointments: Location - There is very little accommodation near the Scotiabank arena and this property is approximately 10 km away. The property is surrounded by business buildings on one side and a golf... More

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Georgetown, Canada
1 review
4 of 5 stars Reviewed May 20, 2013 NEW

We were in town for our daughter's wedding. Your prices for room rentals were the same as the much lesser chains, but you offer more in the quality and high end touches. However, we did not like all the extra charges. Internet is so much a part of the everyday experience and it is free at just about every other... More

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Cardiff, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 17, 2013 NEW

Quality, clean hotel with very friendly reception by all staff. Large room. Watch out for the extra costs such as internet and parking fees. The bar had live jazz music every night I was there, some better and quieter than others. Room fitted with bath/shower, but water was not hot enough and ran slowly.

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Toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 9, 2013 via mobile

I stayed on a corporate rate which included Internet access and parking. Good thing too - for a hotel started by the founder of Mitel, and a hotel that IS TARGETED AT HIGH-TECH BUSINESS TRAVELLERS, the fact that they charge for Internet access is ridiculous and laughable. During my stay NOT ONCE was I able to connect without having to... More

Was this review helpful? Yes 1
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review
May 17, 2013

Dear Mark_n_Dale, Thank you for your feedback, we are glad that you enjoyed Brookstreet overall and we are sorry about your internet hassles. During your stay we had been experiencing issues with the internet connection; however our IT team has since resolved the issue. We hope we can welcome you back to Brookstreet again in the future and you will... More

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 8, 2013

I spent one night at the hotel, this was my second time there. The staff is very helpful. The rooms are very clean, the bed and pillows are extremely comfortable. I used the pool which is a nice facility. I went to the spa and had a massage. I also ordered room service. The food is good, but pricey for... More

Was this review helpful? Yes 1
Toronto, Canada
1 review
4 of 5 stars Reviewed May 5, 2013

Everything was good to me and my family, the only suggestion will be the fridge in room need key was not very ... and the towel in washroom was kind of worn out compare the same class hotel in other place.

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Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review
May 17, 2013

Dear Howen L, Thank you for your feedback, we are glad that overall you enjoyed your stay with us. Your towels were not the standards that we expect at Brookstreet, I passed your concerns over to our housekeeping team for review. Thank you again and we hope that we can welcome you back to Brookstreet on your next visit to... More

Whitby, Ontario, Canada
1 review
4 of 5 stars Reviewed April 30, 2013

I stayed for 2 night on business and enjoyed the hotel overall. The bed was big and comfy with fantastic pillows. The room was clean and I had no issues with the internet access. The bathroom was large and well appointed, but the bathtub/shower is tiny! The shower could really benefit from having curved rods for the curtains to at... More

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Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review
May 1, 2013

Dear teamMx3, Thank you for your review, we are glad that you enjoyed your stay overall. I was surprised to hear that you thought our gym was small? We have over 35 pieces of Technogym equipment, which is regularly maintained, that we normally get a lot of praise for. I have passed your feedback onto our Gym Manager for urgent... More

Ottawa, Ontario, Canada
1 review
5 of 5 stars Reviewed April 28, 2013

My wife and I decided we needed couple time, so took advandtage of the B-Rejuvenated package. Wow, everything, everyone was absolute amazing. We started our stay with manicures, the spa staff are extremely friendly and great at their skills. We then got to enjoy the most amazing meal ever with the best server. The drinks were also amazing. Check in/out... More

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Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review
May 1, 2013

Dear Kim B Thank you for your review, we glad that you and your wife had a nice weekend with us. Apologies for the early morning wake up call, I have sent your feedback to our maintenance department hopefully next year they will start the pool maintenance a bit later in the day. We look forward to seeing you again... More

Seattle, Washington
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 28, 2013

Large room with a nice view (of not much, but since Ottawa is so flat you can see a long way from the 11th floor). Great gym/workout center.Friendly staff. Good (but not great) food in the restaurant, with very reasonably priced drinks. There was even a seriously cookin' quintet in the jazz bar one night. But... how can a hotel... More

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Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review
May 1, 2013

Dear Guildenstrom, Thank you for your feedback, we are glad over had a good experience overall. Our internet connection is not usually an issue and in the last few months have upgraded our system. I passed your feedback onto our IT department as well as your feedback on the desks to Operations. Thank you again and we hope we can... More

Montreal
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 27, 2013

This hotel has to understand the terms cleansiness and customer service. Our room was not clean at all upon our arrival. The bath had a black ring of dirt. The bed sheets had hairs on them...(i normally never complain about the cleansiness) To get to the pool you have to go through a maze (through a Gym ?? In a... More

Was this review helpful? Yes 1
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review
May 7, 2013

Dear Welltraveled5635 We were expecting your review as you warned us that you were going to post a made up ‘bad review’ on TripAdvisor based on the sole fact that you were not happy that your room rate booked through ‘Expedia’ did not include breakfast. As we did not provide you with your demands of a free breakfast this is... More

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Hotel Summarization (Beta)

What travelers say

  • Golf course(29)
  • Very nice(14)
  • Outdoor pool(7)
  • King size bed(3)

Additional Information about Brookstreet Hotel

Address: 525 Legget Drive, Ottawa, Ontario K2K 2W2, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Kanata
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Ottawa
#2 Luxury Hotels in Ottawa
#12 Business Hotels in Ottawa
#15 Family Hotels in Ottawa
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A double four-diamond recipient since opening, Brookstreet offers the very best in luxury accommodation and fine dining. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Café, play a round on The Marshes championship golf course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools. ... more   less 
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Also Known As:
Brookstreet Hotel Ottawa
Brook Street Hotel

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Brookstreet Hotel
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