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Brookstreet Hotel

#17 of 68 Hotels in Ottawa
GreenLeadersGold level
Hotel website
525 Legget Drive, Ottawa, Ontario K2K 2W2, Canada
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Best prices for: 1 room 1 guest
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Brookstreet Hotel
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776 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamilton, Canada
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel was beautiful. The room was very nice and well decorated and clean. However booking a room was a very difficult process. I'm not sure what shenanigans the two gentlemen were up to at reception but we had a reservation that I made with them on the telephone, but when we arrived they said they knew nothing about it.... More 

Was this review helpful? Yes
Ottawa, Canada
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Where do I start? I checked into the Brookstreet on Friday, June 19th. I asked for ice and two wine glasses to be delivered. Wine glasses were delivered promptly – no ice. But the ice arrived shortly after. When my husband arrived, we decided to go down to their “Options” restaurant for some food and jazz; their live entertainment. The... More 

Was this review helpful? Yes 2
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Laura Z Thank you for your review and I am sorry that you were disappointed with your experience. I can assure you this is not our normal standards for food or service. I understand that Nicole our Food and Beverage Manager has been in touch with you to discuss your feedback and that you are coming back to visit... More 

toronto
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great stay at the Brookstreet hotel. Helpful staff, clean, spacious rooms. The beds were quite comfy. Headed down to the lounge/restaurant in the evening to grab a bite to eat and a drink and they had a live music. A nice touch! I will definitely be back for my next stay.

Was this review helpful? Yes
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear chucknasty Thank you for your review and I am glad you enjoyed your stay at Brookstreet. We look forward to welcoming you back on your next visit to Ottawa. More 

Ottawa, Canada
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel. Service was outstanding and amenities were plenty. Rooms were well-appointed and the gym was fantastic - large and bright with lots of equipment. Didn't have a chance to try one of their two swimming pools - a must next time. This hotel is a great alternative to the chain hotels downtown. Noon checkout is another plus of this... More 

Was this review helpful? Yes
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear JeanJamesF Thank you for you great review, I am glad that you enjoyed your stay at Brookstreet. We look forward to welcoming you back to Brookstreet in the future. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We attended a 007 charity event so got a great rate on the hotel room (under $100). Hotel rooms, staff and amenities were great. Hotel bar did great sushi and evening snack up to midnight. Ideally situated to go into Ottawa city (by car) and also good to head out to the lakes

Was this review helpful? Yes
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Samantha M Thank you for the review and I am glad you enjoyed your stay with us for Casino Royale. Hopefully we can welcome you back to Brookstreet again in the future. More 

San Francisco, California
Level Contributor
189 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another one day business stay over in June resulted in the same delivery of a high quality stay at a reasonable price for the large airy modern rooms. Free wifi, 6am to 11pm large gym, complemented by good friemdly service make this Kanata hotel a great place to stay. The gym, while well maintained, would benefit from an upgrade of... More 

Was this review helpful? Yes
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear mojo2016papillion Thank you for your review of Brookstreet and I am glad that enjoyed you business stay over with us. I will look into the equipment situation that you refer to. We look forward to welcoming you back next time you are in Ottawa. More 

Halifax, NS
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a lovely, modern hotel. Great staff so accommodating, if you need it they will do their best. Went for a wedding and treated like royalty. The rooms are great lots of room and really comfy beds. Large outside patio, just a lovely place to stay.

Was this review helpful? Yes
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear mamalowe Thank you for your review and I am glad you had a great time when you stayed with us for a wedding. We look forward to welcoming you back next time you are in Ottawa. More 

Naples, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Brookstreet Hotel is a 5-star property offering 3-star service, which instead of improving just seems to be getting worse. They behave like the discount airline that nickel and dimes the customer every chance they get. We have stayed at this hotel 30 to 40 times for pleasure over the past decade, so clearly we have been happy with our... More 

Was this review helpful? Yes 2
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear gerry442015 Thank you for your review and your previous loyalty, I am very sorry that we did not meet your expectations on your last visit. I can assure you it is not our intention to make you feel that we 'nickel and dimed' you. We do currently have a new team on our front desk, however they have been... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

The Brookstreet is our favourite place to stay for our family. The buffet is the die for, the staff bend over backwards for you, and they always make our 3 year old feel like a king. The pool is wonderful as it has a side the is just for young children with a gradual entry, small water slide, see saw... More 

Was this review helpful? Yes
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear srahjane118 Thank you for your review and thank you for keep choosing Brookstreet. I am glad that you and your family enjoyed all our facilities, the outdoor pool is now open and is heated so hopefully next time you visit you will be able to enjoy that too. We look forward to welcoming you back soon More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Had a terrible experience. Promised us different rates and when we left they charged us $400 extra plus paid parking for guest staying there. When my husband told them that this was not right we were promised a different rate and it was confirmed, the RUDE front desk guy flat out said "ok you can do whatever you want no... More 

Was this review helpful? Yes 4
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Nn I am sorry that you feel that you had such a terrible experience and that you felt it necessary to write such negative review and refer to us as losers? I can assure you the standards that you are talking about are not what we expect or aspire too. We also make sure that our rooms and lobby... More 

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