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Quality Inn Orleans

2.0 of 5
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3363 St. Joseph Blvd | Orleans, Ottawa, Ontario K1C 1T1, Canada
Quality Inn Orleans
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Ranked #55 of 67 Hotels in Ottawa
A recent review
3 of 5 stars reviewed 3 weeks ago
WoodyOttawa Ottawa
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102 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ottawa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I arrived early on Mar 27/15 and was greeted by a friendly welcoming young lady at the counter. She checked me in at 11:00 am with no problem. I was assigned room 300, a room with two double beds at the end of the third floor beside the stairway. Yes there are elevators but I found the stairs very handy.... More 

Was this review helpful? Yes 1
Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Big mistake, they got chlorine burns and the management have not contacted or expressed their regret. The desk clerk, Mohammad, was very helpful and provided 3 movies to my grandchildren but the Manager has yet to contact us and explain or apologize. This happened on March 18, 2015, 4 days ago. Poor customer service. In addition, a drunk kept calling... More 

Was this review helpful? Yes 6
Deux-Montagnes, Canada
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 18, 2015

A friend of mine was playing at Darcy Mcgees and I wanted a hotel close. This hotel was 3 minutes away and fit the bill. Check in was friendly and ok. It was January and we had been having -30C weather so the indoor pool was inviting. It was also out of order. Even at -30C, the heating wasn't on... More 

Was this review helpful? Yes 10
Montreal, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 2, 2015

The rooms are fine. I stayed here last year around New Years so I'll note the differences: Improvement: Last year complained that the prices were pretty high considering it was nowhere near downtown, I'm happy to say the prices were more reasonable. Annoyance: My friend had to come to my room to watch the hockey game, apparently his room couldn't... More 

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Ottawa
Top Contributor
78 reviews 78 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed December 14, 2014

I stayed overnight berween two days of a work related conference in the same venue. It is conveniently located near the Orléans shopping centre. The rooms are a fair size. There is a heavy bedspread on the bed that is surely not washed after each guest (cringe factor) on a comfortable bed. The toilet paper dispenser is horrible in rooms... More 

Was this review helpful? Yes 3
Rutland, Vermont
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 28, 2014

Room was small and cramped feeling. Door closer to bathroom was broken partly off and a hole was punched thru wall by dangling closer before we arrived. Could not get TV to turn on. Called front desk for help with TV, but no one came to fix w/i time promised. Noisy small refrig in room had to be turned off... More 

Was this review helpful? Yes 9
Ho Chi Minh City, Vietnam
Top Contributor
68 reviews 68 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 25, 2014

Stayed for 11 nights recently as it is the only hotel in Orleans (watch this space as the Holiday Inn Express is now open and competes directly with a newer building/rooms and a better location, walking distance to the Place d'Orleans shopping center.) With the exception of one night clerk who was very helpful and friendly (many thanks for taking... More 

Was this review helpful? Yes 3
Montreal, Canada
Top Contributor
171 reviews 171 reviews
51 hotel reviews
107 helpful votes 107 helpful votes
2 of 5 stars Reviewed November 24, 2014

Stayed here over the weekend for a hockey tournament. Location was realy convenient. The room smelled. The carpets in the room were dirty, the bathroom floors were also needing a make-over. The pool and jaccuzzi were not very clean, really needed a make-over and a good cleaning. The staff was nice but not better than expected like in some 2... More 

Was this review helpful? Yes 3
barry's bay on
Contributor
15 reviews 15 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 19, 2014

When we arrived at the hotel there was a notice saying they were sorry that the telephones in the guest rooms were not working. At a chain hotel is that not strange? Even for safety reasons! The parties in the halls (a sports team) were noisy, so after midnight my husband had to dress and arrive at the front desk.... More 

Was this review helpful? Yes 10
1 review
5 of 5 stars Reviewed November 16, 2014

the moment I walked in my room, I new I had made the right choice. Wow! the mattress and pillows were so comfortable and most of all the quality of the linens and bedspread was perfect! The carpet everywhere including the halls was very clean. I slept in so I missed breakfast, sorry I can't comment on that. There is... More 

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Sam F, Front Office Manager at Quality Inn Orleans, responded to this review

Dear Jo-Anne B We are thrilled to learn that you enjoyed your stay during your recent visit to Orleans. It is always our goal to ensure our guests’ needs are taken care of and we are pleased to hear that we were successful in providing you with a comfortable experience. Thank you for reviewing us and we look forward to... More 

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