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Travelodge Hotel and Convention Centre - Ottawa West

1376 Carling Avenue | Carling and Kirkwood, Ottawa, Ontario K1Z 7L5, Canada
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1 room 1 guest
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Travelodge Hotel and Convention Centre - Ottawa West
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1,314 Reviews from our TripAdvisor Community

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Traveler rating
    102
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (1314)
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    (420)
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Newcastle ON
1 review
2 of 5 stars Reviewed 2 days ago NEW

Check in was slow and not very friendly. Response to inquiry at front desk was abrupt and unprofessional. Facility is very tired...dirty carpets held together wit duct tape. Breakfast buffet was pretty basic and the long line-up at the toaster was unappealing. A disappointing experience.

Review collected in partnership with Travelodge

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Elena L, Manager at Travelodge Hotel and Convention Centre - Ottawa West, responded to this review

Dear U5275QTdanielm, Thank you for taking the time to post your review. We sincerely apologize for the poor experience at the Travelodge Ottawa West. We take our responsibility and commitment to our guest satisfaction seriously. We invite you to connect with our Director of Operations at 613-722-7600 to discuss this matter further. We have contacted you via private message as... More 

Travelers are raving about these Ottawa hotels

Trout Creek, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful stay! Staff were very polite, room was clean and the kids loved the pool/water slide. My only issue was that when I reserved with a Visa, I told them I would be paying cash apon arrival. When we arrived, it had already been charged to my Visa and the transaction couldn't be reversed.

Review collected in partnership with Travelodge

Was this review helpful? Yes
Elena L, Manager at Travelodge Hotel and Convention Centre - Ottawa West, responded to this review

Dear alleay2015, Thank you very much for your comments regarding your recent stay with us. We are delighted to hear that you and your family thoroughly enjoyed yourself. We pride our self on being able to deliver outstanding service and we are so glad that overall we met your expectations. As per the check in incident, please accept our apologies.... More 

Thunder Bay, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

Stayed there for four nights, the electronic key had to be replaced three times and it was a guess if the key would let us in the room. All the time we were there we could not get on on the internet even with the IT assistant. The continental breakfast consisted of toast and cereal.

Review collected in partnership with Travelodge

Was this review helpful? Yes
Elena L, Manager at Travelodge Hotel and Convention Centre - Ottawa West, responded to this review

Dear Richard, Thank you for taking the time to post your review. We sincerely apologize for the poor experience at the Travelodge Ottawa West. We take our responsibility and commitment to our guest satisfaction seriously. We invite you to connect with our Director of Operations at 613-722-7600 to discuss this matter further. Your Travelodge Ottawa West Management Team More 

mississauga
1 review
4 of 5 stars Reviewed 4 days ago NEW

The lovely lady cleaning my room each day was so friendly & pleasant! Definitely made my stay very comfortable!! The overall customer sevice was excellent except for one women I encounered at the desk when my room door keys did not work. Rather than apologizing first for the defective keys, she made me feel like it was my fault by... More 

Review collected in partnership with Travelodge

Was this review helpful? Yes
Elena L, Manager at Travelodge Hotel and Convention Centre - Ottawa West, responded to this review

Dear Jaqueline, Thank you for your recent stay with us and for taking the time and posting your comments on Trip Advisor. Please accept our apologies for the sub standard service you received from one of our Front Desk associates. We are glad that overall you had a great experience from our other associates (housekeeping) and we hope we will... More 

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