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Ottawa Marriott Hotel

#13 of 69 Hotels in Ottawa
Certificate of Excellence
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100 Kent Street | Hotel Entrance Is on Queen Street, Ottawa, Ontario K1P 5R7, Canada
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1 room 1 adult
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588 Reviews from our TripAdvisor Community

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Syracuse, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

My2 daughters and I were I Ottawa for the Winterlude festival. We stayed one night. The staff at the hotel were very nice and helpful. They gave us suggestions on what to do for the evening indoors, since we had been outdoors all day. They were very helpful with directions, etc. The room was clean and comfortable... no complaints there.... More 

Helpful?
Thank muddbell
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Weather was awesome for Ottawa. Great walking city. This hotel is great for getting around. Lobby bar was excellent and the pool and gym facilities were great too. I am glad we when with a quality hotel as it made our downtime enjoyable. The staff at the Starbucks were the only bummers. Very rude and unfriendly when asked for directions.

Helpful?
Thank Lee Harvey O
Level Contributor
442 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 486 helpful votes
4 of 5 stars Reviewed 1 week ago

I didn't sleep here, but went to a conference here. The facilities are good, spacious, with good wifi. Clean bathrooms but a bit dated The food served was very good. Potato salad was a killer. Very, very fresh fruit offerings and I liked the candy/veggie chips touch with the snacks they served a group of adults - made me feel... More 

Helpful?
Thank pw0867
Burlington, Vermont
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently visited Ottawa during its Winter Interlude festival and stayed at the Ottawa Marriott. The room was a little small but nice and the staff at this hotel was great. There seemed to be a number of people on duty in the lobby just to answer guest questions and they were all very nice, knowledgeable and helpful. They gave... More 

Helpful?
Thank vtrunner
Montreal
Level Contributor
513 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
4 of 5 stars Reviewed 1 week ago

Definitely lovely place to stay, great location, more then you can imagine, heart of the city, but also very busy place. Rooms are spacious and super clean with lovely décor. Room service also very good, doesn’t take way to long to get meal, and it is presented in a good manner. Downstairs, restaurant just fantastic. There is also a good... More 

Helpful?
Thank fabioinmontreal
Toronto, Canada
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has a "green" policy where they cliam that you can opt to have no bed making each day. But while that may be acceptable, they also don't collect the garabge or replace the coffee or bathroom items, including toilet paper. The "all or nothing" approach seems thoughtless and inefficient. The rooms are okay and beds are fine but... More 

Helpful?
Thank Lesson_learned
OttawaMarriottHotel, Hotel Manager at Ottawa Marriott Hotel, responded to this review

Thank you for taking the time to comment on our environmental program. This initiative allows guests to customize their stay by choosing which days they want housekeeping services. We are perturbed by the poor impression given on your overall experience. It is our pleasure to provide tidying service to participating guests and we simply ask that we be contacted with... More 

Calgary, Alberta
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's not my practice to author repeat reviews for properties at which I've stayed, however in light of an almost perfect trifecta of short stays at the Marriott over the last several months including a three night stay just this week, I felt compelled to share my experience with TA readers. As before, the caliber of service at the Marriott... More 

Helpful?
Thank vtextc
OttawaMarriottHotel, Hotel Manager at Ottawa Marriott Hotel, responded to this review

With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We are delighted that you enjoyed the size of the room, the pool and the comfortable bed. Thank you again for your time and come visit us again soon! Sincerely,... More 

Mont-Saint-Hilaire, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a wonderfull time at this hotel. Rooms were nice and clean. Great place for all the kids to have fun, game room, video games,... The food at the restaurant was very good and the staff were very nice. Close to restaurants, the Rideau Canal, museums... Only one very important misshap. A few kids in the team had spent... More 

Helpful?
Thank Michel T
OttawaMarriottHotel, Hotel Manager at Ottawa Marriott Hotel, responded to this review

Thank you for review about your experience at the Ottawa Marriott Hotel. We are delighted to read that your team enjoyed the kid’s activity rooms with video games. On another note, we were perturbed to discover that there were a few kids that had intolerances to the pool water. As there were many bathers throughout the weekend, chemical levels were... More 

St. John's, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

nice hotel downtown, close to Parliament. Nice swimming pool and sauna Comfortable rooms, but hall can be noisy at times Hot water temperature in shower not consistent. goes from boiling to lukewarm. Friendly staff free internet

Helpful?
Thank lninnl
OttawaMarriottHotel, Hotel Manager at Ottawa Marriott Hotel, responded to this review

With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We are delighted that you enjoyed the the pool, sauna, the friendly service and the free internet. Thank you for your time and come visit us again soon! Sincerely, Stephane... More 

Waterloo, Canada
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights in a room with a king bed Pros -check in was seamless -5 elevators so little to no waiting -pool is very warm -teen room and kids room were pretty impressive as far as what they offered (basketball net, hockey net, ping pong, air hockey, fooseball, ps4) -bed was very comfortable -Starbucks on main floor -lots of... More 

Helpful?
Thank surfmaster
OttawaMarriottHotel, Hotel Manager at Ottawa Marriott Hotel, responded to this review

Thank you for taking the time to review your stay with us. While we are delighted to read that there were many positives concerning your stay, we are disappointed that the overall rating was simply average. We want to apologize for not meeting your overall expectation and we will use the feedback provided to seek ways to further improve on... More 

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