We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 66 Ottawa hotels

Comfort Inn Ottawa East

2.5 of 5 Motel   |   1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
2 Trips, 1 Night Free*
Comfort Inn Ottawa East
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Comfort Inn Ottawa East to your Saves list
36%
Ranked #59 of 66 Hotels in Ottawa
Write a Review

61 reviews from our community

Traveler rating
    6
    14
    8
    19
    14
See reviews for
9
19
4
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
  • All months
    (61)
  • Mar-May only
    (6)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (11)
All months
OutskirtsOfOttawa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Each year our store has an early holiday party before the busy Christmas season and living outside of Ottawa, we always stay at the Comfort Inn which is within walking distance to the restaurant. Before it was just OK but my husband and I were blown away by the hotel’s recent renovations! The hot breakfast the next morning was delicious... More

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to receive an excellent review from frequent guests – thank you! Your photos do depict our recent renovations and I’m pleased you and husband enjoyed your room. I also appreciate your kind comments regarding our Team Members and will pass along your compliments. Once again, thank you for your continued patronage and I look... More

Montreal, Canada
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place was NOT good at all. Booked online, they had advertised beautiful photos of the main entrance and lobby BUT was not the same when arrived. They used other photos to promote there place. Place was a DUMP, one person to answer to a 68 room Hotel. One (1) PC for the whole place, 68 rooms, much more people.... More

Was this review helpful? Yes 11
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I’m truly disappointed that you did not enjoy our newly renovated hotel. During high hotel occupancy, the computer we have for guest use will be in use for longer periods of time. Should you require immediate assistance in printing documents (i.e. boarding passes), our Front Desk Agents will certainly assist you with this task. You are correct in... More

Bracebridge, Ontario
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 16, 2014

We had had a terrible experience with a B&B in Ottawa.We only stayed here because we were tired.Our experience here was not much better.The hall smelled of someone smoking.The breakfast was average at best.The bathroom had broken tiles.Some unidentified things floating in the toilet.It was way overpriced for what they offered and the location was awful.Down a dirty old street.You... More

Was this review helpful? Yes 3
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review, although I’m unsure if you stayed at our hotel (we are not a B&B). The Comfort Inn Hotel has newly renovated rooms (all bathrooms have new tiling), is 100% smoke-free, offers a satisfying hot breakfast and truly offers value for money. Our east-end location offers easy access to shopping, dining, Ottawa attractions and... More

Barrie, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 11, 2014

Booked 2 nights stayed 1. Took three rooms to get one moderately clean even then housekeeping still had to clean the sink and tub as they were dirty. Overall windows were filthy, fingerprints all over fridge and microwave, bathroom floor dirty, toilet seat loose. There were renovations done but it was only partial.

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Our goal is always to exceed guest expectations and from your review, I do sincerely apologize that we did not meet this goal. As the new General Manager of the hotel, I will be re-training our Team Members to ensure Comfort Inn standards are met. Once again, I appreciate your comments as it’s only through guest comments such... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2014 via mobile

These rooms they say are non-smoking but with patio doors people stand by the patio door and smoke then bring their smelly smoky body in the room so why would that be a non-smoking room? Bathroom had hair on tub mold around tub bad caulking job around tub with mold black dirt hair at least 5 to 6 weeks old... More

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I appreciate your review and truly apologize for the less than stellar housekeeping in your room. As the new General Manager of the hotel, I will be re-training our Team Members on Comfort Inn standards and ensuring room freshness upon check-in. If there is anything we can do to make your stay more enjoyable, please do let us... More

Toronto, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 28, 2014

The hotel is very dated on the outside and in fact it looks a little sketchy, however the room had been updated and was good for the price. There is no elevator and I could not manage the stairs so they put me on the main floor but it cost $8 more a night ... I could not understand that... More

Was this review helpful? Yes 2
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your 3/5 rating, especially noting that the hotel has been recently renovated on the inside! We are truly focussing on our guests first before any exterior improvements are considered. During high hotel occupancy, our complimentary breakfast area can become congested and I sincerely apologize. For our guests’ convenience, breakfast trays can be brought back to... More

Burlington, Canada
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 31, 2014

I am not sure how to rate this hotel as it is probably a three star property but I would say they did a fabulous job in that category. It is not the Hilton, there is not room service but that is not what they strive to be. The rooms were completely redone with nice granite counters, clean beds and... More

Was this review helpful? Yes 6
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for taking the time to post an excellent review regarding your recent stay with us in one of our newly renovated rooms! I do sincerely appreciate your feedback and look forward to hosting you again on your next trip to Ottawa! Yours truly, Peter Switzer General Manager More

Canada
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 24, 2014 via mobile

Very disappointed with my stay last week. The website showed renovated guest rooms, but... Big stains on newer carpet Room smelled musty, smokey and dirty Stains and dirt on walls Splatters on side of bureau dirty on bathroom light switch hairs on the bathroom floor tub needs resurfacing tub caulking TV reception poor Parking lot light burned out (I parked... More

Was this review helpful? Yes 3
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I sincerely apologize for the less than stellar housekeeping you encountered during your stay in June. Our Team Members will certainly be re-trained on Comfort Inn standards. Please do contact me directly to make your next reservation and I ensure you have an excellent hospitality experience. Once again, thank you for your review as its only through guest... More

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 20, 2014 via mobile

Stayed here recently for work. I'll start with the positives safe neighbourhood with mall next door and lone star restaurant close by. Breakfast is good although very small and a bit crowded. Now for the bad stuff...shady front desk worker doesn't smile and seemed annoyed to be serving or looking after customers had to repeat my reservation information to him... More

Was this review helpful? Yes 2
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review noting our great east-end Ottawa location and our complimentary breakfast! I sincerely apologize for the lack of customer service upon check-in and the housekeeping issues noted in your room. These are certainly not Comfort Inn standards and the Team will definitely be re-trained. Please do contact me directly to make your next reservation... More

Katonah, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 6, 2014

My husband chose this place for its proximity to the memorial service we were to attend. He got locked into a non-refundable reservation before he had a chance to read any reviews because Comfort Inn has an arrangement with Google Maps to highlight their location over others in the same area. Luckily for us, the place has undergone a recent... More

Was this review helpful? Yes 3
cn302GeneralManager, Owner at Comfort Inn Ottawa East, responded to this review

Thank you for taking the time to send us some feed back on your stay with us ! We are proud of our newly renovated property and will definitely look in these technical and product concerns you brought to our attention ... i am truly sorry that some aspects of your visit did not meet your expectations , yet we... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Comfort Inn Ottawa East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Ottawa East

Address: 1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Ottawa East 2.5*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Priceline, Hotels.com, Choice Canada, Odigeo, TripOnline SA and Tingo so you can book your Comfort Inn Ottawa East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Ottawa East Hotel Ottawa
Ottawa Comfort Inn

42 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (5)
Viewed
Family/play areas (1)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay