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Comfort Inn Ottawa East

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1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
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Comfort Inn Ottawa East
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51 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This dumpy old hotel was located right besides the 417 highway near downtown Ottawa. It is beaten up but central with fast wifi. The bathroom tub had done mood and stains in it which was off putting. The towels are thin and the area seemed sketchy. I guess for $100 what can you expect.

Helpful?
Thank Craig G
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Craig G., Thank you for your review noting our fast wifi, convenient location and value for money! The interior of the hotel was renovated in 2013 with the exception of our bathtubs and although clean, I do agree that they are next on our list of enhancements. Our hotel is located to the east of downtown, offers free parking,... More 

Parry Sound, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

To tell you the truth , I was not expecting so much out of this older hotel. My reservation was process immediately. The gentlemen at the front desk was courteous and very helpful. He explained the hotel policy regarding pets friendly. Pets are downstair main floor with patio doors to the vehicle. The upstair rooms are intended for people with... More 

Helpful?
Thank RCDenis
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear RCDenis, Thank you for your 4/5 rating, especially mentioning our helpful and courteous Front Desk Agent! I’m pleased that you enjoyed your stay, our location and our value for money. I look forward to providing you with a warm welcome back on your next stay in Ottawa! Sincerely, Peter Switzer General Manager More 

OutskirtsOfOttawa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 13, 2015

We had a great stay at the Comfort Inn as usual! Because we live out of town and like to imbibe, we always stay here during my company’s Christmas party which is within walking distance to the restaurant. Nice festive decorations in the lobby too! Bed comfort and cleanliness are always great and we loved the free breakfast. Because the... More 

Helpful?
Thank KJMP123
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear KJMP123, It’s always a pleasure to hear from our return guests and thank you for your fantastic review mentioning our awesome Team Members, complimentary breakfast, comfort and cleanliness! Once again, thank you for your continued patronage and I look forward to providing you a warm welcome back on your next stay in Ottawa! Sincerely, Peter Switzer General Manager More 

Newmarket, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 20, 2015

We booked a room for a 3 night stay from Friday to Monday, Thanksgiving weekend. Friday arrived, room was good. We returned from a wedding on Saturday night to find that despite a request to make our bed with the same bedding (as set out on the card provided by Comfort Inn to let the cleaners know our choice), the... More 

Helpful?
1 Thank Sandra G
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Sandra G., Thank you for your review and I’m truly disappointed that we did not meet your expectations. It’s rare that our Housekeeping Team misses servicing a room and I do sincerely apologize. In order to make things right, we did provide you with a further rate rebate for our error. Although you have indicated that you will not... More 

Travelers are raving about these Ottawa hotels

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 16, 2015 via mobile

Love this motel. Clean comfortable rooms. Close to highway 417 to get to downtown Ottawa and a short trip to the Gatineaus. Close to a mall and restaurants. The staff are friendly and helpful and the breakfast is great.

Helpful?
Thank Patricia B
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Patricia B., Thank you for your awesome review and your continued patronage! I sincerely appreciate your kind comments regarding our Team Members, clean and comfortable rooms, complimentary breakfast and our location. I look forward to hosting you and your family again on your next trip to Ottawa! Sincerely, Peter Switzer General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 28, 2015 via mobile

We were not expecting much. But when we walk into the foyer we were impressed. It maybe small but it's very clean and not run down at all. The bathrooms are nice well lit. Beds are fine as well. Much better than the embassy.

Helpful?
1 Thank Sandra M
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Sandra M., Thank you for your fantastic review mentioning our cleanliness and recent renovations! I look forward to welcoming you back on your next trip to Ottawa! Sincerely, Peter Switzer General Manager More 

Cambridge, Canada
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed September 27, 2015 via mobile

This place in alright. Nothing special but not bad. The place could use a renovation. Average breakfast. Bed was comfortable. Quiet nights sleep. Walking distance to St.Laurent Mall. About a half hours drive to the Canadian Tire Centre for Shockley game.

Helpful?
1 Thank Habsfan51
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Habsfan51, Thank you for your 3/5 rating regarding your recent stay with us! I appreciate your kind comments regarding our comfort and the quiet and convenient area we are located in. I hope you enjoyed the hockey game and look forward to welcoming you back on your next stay in Ottawa! Sincerely, Peter Switzer General Manager More 

Huntsville, Canada
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed September 15, 2015 via mobile

Have stayed here many times in the past while in area on business. Handy location and reasonable rates. Stopped here with family on way home from east because it was familiar. Check in was easy. Air conditioning did not work ( 30 degrees out!), by the time we figured it out, kids were sleeping so we did not want to... More 

Helpful?
2 Thank rick d
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Rick D., As a frequent guest to our hotel, I truly apologize that during your most recent stay with us you did not have an excellent hospitality experience. Had we have known about the issues in your room, we would have rectified immediately as we are always at your service. Although you indicated that you will not stay with... More 

Kirkland Lake, Canada
Level Contributor
239 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed September 13, 2015 via mobile

Stayed at hotel years back many times and was glad to return. Many of the same staff offering their heart warming welcome and exceptional customer service - thank you ever so much Suleman for taking my reservation and being so welcoming. The hotels been renovated since my last visit giving more breakfast space and a fresh face to the interior... More 

Helpful?
Thank mahalia1980
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Mahalia1980, It was a pleasure hosting you and thank you so much for recognizing Suleman and Leroy! Our Team Members always go out of their way to ensure our guests have an excellent hospitality experience. Thank you for also recognizing the recent renovations to our interior and the breakfast space. I look forward to providing you a warm welcome... More 

Gananoque, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed September 9, 2015

Stayed here on September 3rd for a concert. Greeted by Peter, I asked him for the number for a cab company, to get to and from the concert. He said to take the bus because it will be nuts with traffic both ways around TD Place. Gave use directions for the bus, which our tickets covered the price of. Peter... More 

Helpful?
Thank Ann marie H
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Ann Marie, It was a pleasure meeting you last week and hosting you for one of Ottawa’s largest concerts at TD Place thus far! Because there is limited parking at this venue, ticket prices include free travel on public transportation to and from and we are always available to assist our guests with logistics. I definitely enjoyed the concert... More 

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