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Comfort Inn Ottawa East

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1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
Best prices for: 1 room 1 guest
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Comfort Inn Ottawa East
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Comfort Inn Ottawa East
Comfort Inn Ottawa East
Comfort Inn Ottawa East
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24 reviews from our community

Traveler rating
    4
    4
    9
    3
    4
See reviews for
4
6
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9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I travel a lot for business and was booked here. This hotel is in very poor condition and I checked out early and stayed in a brand new hotel down the street for $20 cheaper a night. The bathtub was peeling and mildew and mold everywhere - the shower was unusable due to its condition. The room is listed as... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for taking the time to post a review and I sincerely apologize for the lack of housekeeping standards in your room’s bathtub. This is certainly not a Comfort Inn standard and I will be retraining our Room Attendants. In future, if you have any issues with your room please do let us know so that we... More 

Southern Ontario
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Like some of the other reviews it was hard to find. This "Hotel" is in a "tucked" away corner. At first it was hard to get into. Some obvious road work had been done, which my GPS did not recognize. From the road this place looks terrible. Transport trucks parked everywhere, and they obviously cater to the construction Trade. Front... More 

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your 3/5 rating noting our great hot breakfast and helpful Team Members! I do sincerely apologize regarding the lack of cleanliness on the caulking in the corner of your bathtub. This is not a Comfort Inn standard and will be rectified immediately. Our guests truly enjoy our complimentary parking as parking at hotels in the... More 

Mississauga, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 3, 2015

We (my three small children and I) just returned from a 4 day stay at the Comfort Inn. It is a small hotel that serves a hot breakfast. We enjoyed our stay and found it to be overall clean and comfortable. The staff was very friendly and the hot breakfast provided a great selection for adults and kids (My one... More 

Was this review helpful? Yes 2
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

It’s always a pleasure to receive excellent reviews, especially those mentioning our great location with our genuine hospitality! Our location is perfect for guests who want to stay close enough to downtown Ottawa without the high cost of downtown hotel and shopping centre parking. I do sincerely apologize that we did not check the drawers in the room. I will... More 

Whitby, Canada
Top Contributor
55 reviews 55 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 3, 2015

Well it's a motel with a slightly higher than average rooms (I think- not a big motel kinda guy). Was traveling with a colleague who only uses this chain so I was forced into it. Not too bad overall Free breakfast (although you truly get what you pay for!) It's a cost effective motel that's slightly better than other ones... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your positive review regarding your first stay in a Comfort Inn! We do offer clean and comfortable rooms, complimentary internet, parking and a hot breakfast at value-added prices. I look forward to hosting you again on your next business trip to Ottawa! Sincerely, Peter Switzer General Manager More 

Belleville, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 20, 2015

I recently stayed one night at this hotel while in Ottawa on business and I have stayed here a few times previously. It provides convenient access to attractions in north-east Ottawa. The hotel is clean and quiet, conducive to a restful sleep. Staff members are friendly and helpful. It could be a little tricky finding the hotel and then getting... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to hear from our return guests and I appreciate your excellent review noting our convenient location, value for money, cleanliness and friendly/helpful Team Members! Thank you for your continued patronage and I look forward to hosting you again on your next trip to Ottawa. Sincerely, Peter Switzer General Manager More 

Bowmanville, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 8, 2015

Myself, husband and two teenage daughters just returned from our weekend in Ottawa. We chose the Comfort Inn because of the proximity to all of the Winterlude Activities, the St. Laurent Mall and surrounding eating establishments (Lone Star/Perkins). Positive: Our room was a standard room with two double beds, equipped with a TV, coffee machine, microwave and small fridge. The... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, As a Senior Reviewer on TripAdvisor, I do sincerely appreciate your extensive review regarding your family’s recent Winterlude stay with us! I’m pleased you enjoyed our location, free WIFI, complimentary breakfast and our value for money. You are correct in noting that our recent renovation did not include our bathtubs – I hope to have these refinished in... More 

1 review
2 of 5 stars Reviewed December 11, 2014

When we went to check-in, there was no staff member at the front desk. We waited 25 minutes for him to show up. The rooms were nice and clean, but the bathroom was not in great condition (i.e. mildew on bathtub, cracked porcelain). On a positive note, we enjoyed the continental breakfast.

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review noting our delicious complimentary hot breakfast! As I indicated in my email to you dated 8 December, our Team Members may have to remove themselves from the Desk to assist other valued guests. There is a sign that should be placed on the Desk during this limited time away and as relayed to... More 

Travelers are raving about these Ottawa hotels

yarmouth, N.S.
Top Contributor
77 reviews 77 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 28, 2014

This hotel is located in the East End of the City in a cluster surrounded by the Welcome Inn and the Chimo Inn where we have stayed before; it is right across the road to the St Laurent shopping center and many other shopping venues. Upon our arrival, we were met by ADEN, one of the most enthusiastic and helpful... More 

Was this review helpful? Yes 2
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to receive excellent reviews, especially those mentioning specific Team Members and our genuine hospitality! I will definitely be relaying your kind comments to them. Our location is perfect for guests who want to stay close enough to downtown Ottawa without the high cost of downtown hotel and shopping centre parking. St. Laurent Shopping Centre... More 

London, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

Booked this place for a week as part of a one-week business trip to Ottawa. I wasn't in the room during the day very often, and only came back to chill out and sleep. Overall pretty good. I was on the ground floor, away from the entrance side (even numbers). The streets noises were none to minimal, and the curtains... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your good review mentioning our cleanliness, comfortable beds, quiet location and in-room amenities! I truly apologize that your room was released to you prior to it being ready as this is certainly not a Comfort Inn standard. Once again, thank you for your review, your continued patronage and I look forward to hosting you on... More 

On the road
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

I made a mistake while making my reservation but was helped by the incredibly friendly front desk staff. Comfortable beds and pillows, quiet location even next to the 417 and great breakfast. Would definitely recommend to anyone visiting Ottawa. Was really impressed with the helpful staff everywhere!

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your excellent rating, especially mentioning our helpful and friendly Team Members and the comfort of our beds and bedding! I appreciate your kind comments regarding our complimentary hot breakfast and quiet location and look forward to hosting you again on your next trip to Ottawa! Sincerely, Peter Switzer General Manager More 

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