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Comfort Inn Ottawa East

2.5 of 5 1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
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Comfort Inn Ottawa East
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Comfort Inn Ottawa East
Comfort Inn Ottawa East
Comfort Inn Ottawa East
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17 reviews from our community

Traveler rating
    4
    3
    4
    2
    4
See reviews for
1
6
2
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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    (17)
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    (2)
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    (10)
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1 review
2 of 5 stars Reviewed 2 weeks ago

When we went to check-in, there was no staff member at the front desk. We waited 25 minutes for him to show up. The rooms were nice and clean, but the bathroom was not in great condition (i.e. mildew on bathtub, cracked porcelain). On a positive note, we enjoyed the continental breakfast.

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review noting our delicious complimentary hot breakfast! As I indicated in my email to you dated 8 December, our Team Members may have to remove themselves from the Desk to assist other valued guests. There is a sign that should be placed on the Desk during this limited time away and as relayed to... More 

yarmouth, N.S.
Top Contributor
69 reviews 69 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is located in the East End of the City in a cluster surrounded by the Welcome Inn and the Chimo Inn where we have stayed before; it is right across the road to the St Laurent shopping center and many other shopping venues. Upon our arrival, we were met by ADEN, one of the most enthusiastic and helpful... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to receive excellent reviews, especially those mentioning specific Team Members and our genuine hospitality! I will definitely be relaying your kind comments to them. Our location is perfect for guests who want to stay close enough to downtown Ottawa without the high cost of downtown hotel and shopping centre parking. St. Laurent Shopping Centre... More 

London, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

Booked this place for a week as part of a one-week business trip to Ottawa. I wasn't in the room during the day very often, and only came back to chill out and sleep. Overall pretty good. I was on the ground floor, away from the entrance side (even numbers). The streets noises were none to minimal, and the curtains... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your good review mentioning our cleanliness, comfortable beds, quiet location and in-room amenities! I truly apologize that your room was released to you prior to it being ready as this is certainly not a Comfort Inn standard. Once again, thank you for your review, your continued patronage and I look forward to hosting you on... More 

On the road
2 reviews
5 of 5 stars Reviewed November 4, 2014

I made a mistake while making my reservation but was helped by the incredibly friendly front desk staff. Comfortable beds and pillows, quiet location even next to the 417 and great breakfast. Would definitely recommend to anyone visiting Ottawa. Was really impressed with the helpful staff everywhere!

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your excellent rating, especially mentioning our helpful and friendly Team Members and the comfort of our beds and bedding! I appreciate your kind comments regarding our complimentary hot breakfast and quiet location and look forward to hosting you again on your next trip to Ottawa! Sincerely, Peter Switzer General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2014 via mobile

Great location, newly renovated clean rooms, great staff. Will now be my regular hotel. It's close to the mall, and many popular places. Its a quiet location considering it's near the 417. Lots of parking

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your excellent review and I’m so pleased you enjoyed our clean, renovated rooms, our location and our great Team Members! One of the many advantages of staying at a hotel slightly outside of the downtown core is that we offer free parking where it can cost up to $30/day downtown. Once again, thank you for... More 

OutskirtsOfOttawa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2014

Each year our store has an early holiday party before the busy Christmas season and living outside of Ottawa, we always stay at the Comfort Inn which is within walking distance to the restaurant. Before it was just OK but my husband and I were blown away by the hotel’s recent renovations! The hot breakfast the next morning was delicious... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to receive an excellent review from frequent guests – thank you! Your photos do depict our recent renovations and I’m pleased you and husband enjoyed your room. I also appreciate your kind comments regarding our Team Members and will pass along your compliments. Once again, thank you for your continued patronage and I look... More 

Montreal, Canada
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 29, 2014

This place was NOT good at all. Booked online, they had advertised beautiful photos of the main entrance and lobby BUT was not the same when arrived. They used other photos to promote there place. Place was a DUMP, one person to answer to a 68 room Hotel. One (1) PC for the whole place, 68 rooms, much more people.... More 

Was this review helpful? Yes 10
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I’m truly disappointed that you did not enjoy our newly renovated hotel. During high hotel occupancy, the computer we have for guest use will be in use for longer periods of time. Should you require immediate assistance in printing documents (i.e. boarding passes), our Front Desk Agents will certainly assist you with this task. You are correct in... More 

Bracebridge, Ontario
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 16, 2014

We had had a terrible experience with a B&B in Ottawa.We only stayed here because we were tired.Our experience here was not much better.The hall smelled of someone smoking.The breakfast was average at best.The bathroom had broken tiles.Some unidentified things floating in the toilet.It was way overpriced for what they offered and the location was awful.Down a dirty old street.You... More 

Was this review helpful? Yes 4
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review, although I’m unsure if you stayed at our hotel (we are not a B&B). The Comfort Inn Hotel has newly renovated rooms (all bathrooms have new tiling), is 100% smoke-free, offers a satisfying hot breakfast and truly offers value for money. Our east-end location offers easy access to shopping, dining, Ottawa attractions and... More 

Barrie, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 11, 2014

Booked 2 nights stayed 1. Took three rooms to get one moderately clean even then housekeeping still had to clean the sink and tub as they were dirty. Overall windows were filthy, fingerprints all over fridge and microwave, bathroom floor dirty, toilet seat loose. There were renovations done but it was only partial.

Was this review helpful? Yes 2
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Our goal is always to exceed guest expectations and from your review, I do sincerely apologize that we did not meet this goal. As the new General Manager of the hotel, I will be re-training our Team Members to ensure Comfort Inn standards are met. Once again, I appreciate your comments as it’s only through guest comments such... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 6, 2014 via mobile

These rooms they say are non-smoking but with patio doors people stand by the patio door and smoke then bring their smelly smoky body in the room so why would that be a non-smoking room? Bathroom had hair on tub mold around tub bad caulking job around tub with mold black dirt hair at least 5 to 6 weeks old... More 

Was this review helpful? Yes 2
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I appreciate your review and truly apologize for the less than stellar housekeeping in your room. As the new General Manager of the hotel, I will be re-training our Team Members on Comfort Inn standards and ensuring room freshness upon check-in. If there is anything we can do to make your stay more enjoyable, please do let us... More 

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Additional Information about Comfort Inn Ottawa East

Address: 1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Ottawa East 2.5*
Number of rooms: 68
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Also Known As:
Comfort Inn Ottawa East Hotel Ottawa
Ottawa Comfort Inn

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