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All 66 Ottawa hotels

Comfort Inn Ottawa East

2.5 of 5 Motel   |   1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
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38%
Ranked #56 of 66 hotels in Ottawa
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55 people have reviewed this hotel

Traveler rating
    5
    13
    7
    18
    12
See reviews for
9
14
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Toronto, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is very dated on the outside and in fact it looks a little sketchy, however the room had been updated and was good for the price. There is no elevator and I could not manage the stairs so they put me on the main floor but it cost $8 more a night ... I could not understand that... More

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your 3/5 rating, especially noting that the hotel has been recently renovated on the inside! We are truly focussing on our guests first before any exterior improvements are considered. During high hotel occupancy, our complimentary breakfast area can become congested and I sincerely apologize. For our guests’ convenience, breakfast trays can be brought back to... More

Burlington, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am not sure how to rate this hotel as it is probably a three star property but I would say they did a fabulous job in that category. It is not the Hilton, there is not room service but that is not what they strive to be. The rooms were completely redone with nice granite counters, clean beds and... More

Was this review helpful? Yes 4
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for taking the time to post an excellent review regarding your recent stay with us in one of our newly renovated rooms! I do sincerely appreciate your feedback and look forward to hosting you again on your next trip to Ottawa! Yours truly, Peter Switzer General Manager More

Canada
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 24, 2014 via mobile

Very disappointed with my stay last week. The website showed renovated guest rooms, but... Big stains on newer carpet Room smelled musty, smokey and dirty Stains and dirt on walls Splatters on side of bureau dirty on bathroom light switch hairs on the bathroom floor tub needs resurfacing tub caulking TV reception poor Parking lot light burned out (I parked... More

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I sincerely apologize for the less than stellar housekeeping you encountered during your stay in June. Our Team Members will certainly be re-trained on Comfort Inn standards. Please do contact me directly to make your next reservation and I ensure you have an excellent hospitality experience. Once again, thank you for your review as its only through guest... More

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 20, 2014 via mobile

Stayed here recently for work. I'll start with the positives safe neighbourhood with mall next door and lone star restaurant close by. Breakfast is good although very small and a bit crowded. Now for the bad stuff...shady front desk worker doesn't smile and seemed annoyed to be serving or looking after customers had to repeat my reservation information to him... More

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review noting our great east-end Ottawa location and our complimentary breakfast! I sincerely apologize for the lack of customer service upon check-in and the housekeeping issues noted in your room. These are certainly not Comfort Inn standards and the Team will definitely be re-trained. Please do contact me directly to make your next reservation... More

Katonah, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 6, 2014

My husband chose this place for its proximity to the memorial service we were to attend. He got locked into a non-refundable reservation before he had a chance to read any reviews because Comfort Inn has an arrangement with Google Maps to highlight their location over others in the same area. Luckily for us, the place has undergone a recent... More

Was this review helpful? Yes 2
cn302GeneralManager, Owner at Comfort Inn Ottawa East, responded to this review

Thank you for taking the time to send us some feed back on your stay with us ! We are proud of our newly renovated property and will definitely look in these technical and product concerns you brought to our attention ... i am truly sorry that some aspects of your visit did not meet your expectations , yet we... More

Ottawa, Ontario, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 21, 2014

I had previously stayed here and it was not very nice it was old outdated dirty and smelled, now that they have done the renovations and it's a non smoking hotel it's much better. my only complaints are that the patio door handle was bent and you could not lock the inside patio door also the bathtub was in bad... More

Was this review helpful? Yes 3
cn302GeneralManager, Manager at Comfort Inn Ottawa East, responded to this review

Stewart M Thank you so much for your review of our hotel. I’m glad to see that you enjoyed our renovations. Thank you for staying with us, we look forward to your return. More

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 14, 2014

I stayed at this hotel during the Canada day long weekend in 2013, and all i have to say is disgusting! The hotel was extremely disgusting, the sheets smelled of fish, they were damp, and the washroom had hair in the tub and in the sink, the carpet was damp and dirty, and the breakfast area isn't an area, but... More

Was this review helpful? Yes 4
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review

Thank you Roadpro for your review. Since you stayed with us we have been very busy with a major renovation to our property. We are now 100% nonsmoking. Every room has been redone with new carpet, drapes, wall coverings, chairs and our case goods are now finished with granite. We have new vanities and floor tile in our bathrooms. A... More

Belleville, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 20, 2013

I have stayed in dozens of Comfort Inns and similar places. This location is obviously frequented by working class people, on the job. Meaning the parking lot is full of service vans and company vehicles. This is to be expected at this type of property on a weekday. BUT this hotel hasn't cleaned the carpet in the hall in 5... More

Was this review helpful? Yes 5
Toronto
Top Contributor
130 reviews 130 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed October 25, 2013

We stay in a lot of Choice Hotels and were very disappointed with this one. It is an old building, with scuffed walls and stained furniture. The carpet was frayed, in the halls and our room. The outside doors were not locked making the security questionable. The room itself was clean, with a very comfortable bed and lots of storage... More

Was this review helpful? Yes 5
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review

MarshaToronto Thank you for your comments about our hotel. With more than 30 hotel reviews you certainly have a variety of experiences to compare us to. I do agree with you that our property could use some improvements. This being the case the good news is we are scheduled for a complete renovation starting this December. Some of the highlights... More

St. Catharines, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 1, 2013

Have stayed at a number of chains while in the process of visiting Ottawa. In summary; service poor, bathroom very dirty (mold) For $ 18.00 for parking additional the Holiday Inn or Best Western are a much more enjoyable stay.

Was this review helpful? Yes 4
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review

LKRMM Thank you for comments regarding your recent stay at our hotel. As a senior reviewer you certainly have had the opportunity of visiting many hotels in your travels. As an experienced traveler I must say I was very pleased to see that you rated us 4 out of 5 for Rooms, Sleep Quality and Location. I was disappointed to... More

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Additional Information about Comfort Inn Ottawa East

Address: 1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Ottawa East 2.5*
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Also Known As:
Comfort Inn Ottawa East Hotel Ottawa
Ottawa Comfort Inn

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Class
Official Description (provided by the hotel)
This Comfort Inn(R) hotel is ideally located within minutes of downtown, giving easy access to the University of Ottawa, National Arts Centre, Rideau Canal Skateway, Carleton University and Ottawa International Airport. All rooms at this Ottawa hotel have been renovated and are now 100% smoke free. We also have a new lobby and brakfast area which features "Your Morning Breakfast" which offers both cold and hot items including waffles, eggs, bacon or sausage. Breakfast is also included in the rate. Refrigerators and microwaves are in every room .Guests can choose from rooms with a queen bed and sofa sleeper or rooms with two double beds. Drive-up ground-floor rooms with patio doors are also available.This Comfort Inn offers many high-value amenities, including: - Free high-speed Internet access- Free local calls- Free weekday newspaper- Pet-friendly hotel ... more   less 
Number of rooms
68

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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