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Comfort Inn Ottawa East

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1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
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Comfort Inn Ottawa East
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Comfort Inn Ottawa East
Comfort Inn Ottawa East
Comfort Inn Ottawa East
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21 reviews from our community

Traveler rating
    4
    3
    8
    2
    4
See reviews for
3
6
2
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oshawa, Canada
Top Contributor
55 reviews 55 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well it's a motel with a slightly higher than average rooms (I think- not a big motel kinda guy). Was traveling with a colleague who only uses this chain so I was forced into it. Not too bad overall Free breakfast (although you truly get what you pay for!) It's a cost effective motel that's slightly better than other ones... More 

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your positive review regarding your first stay in a Comfort Inn! We do offer clean and comfortable rooms, complimentary internet, parking and a hot breakfast at value-added prices. I look forward to hosting you again on your next business trip to Ottawa! Sincerely, Peter Switzer General Manager More 

Belleville, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I recently stayed one night at this hotel while in Ottawa on business and I have stayed here a few times previously. It provides convenient access to attractions in north-east Ottawa. The hotel is clean and quiet, conducive to a restful sleep. Staff members are friendly and helpful. It could be a little tricky finding the hotel and then getting... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to hear from our return guests and I appreciate your excellent review noting our convenient location, value for money, cleanliness and friendly/helpful Team Members! Thank you for your continued patronage and I look forward to hosting you again on your next trip to Ottawa. Sincerely, Peter Switzer General Manager More 

Bowmanville, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2015

Myself, husband and two teenage daughters just returned from our weekend in Ottawa. We chose the Comfort Inn because of the proximity to all of the Winterlude Activities, the St. Laurent Mall and surrounding eating establishments (Lone Star/Perkins). Positive: Our room was a standard room with two double beds, equipped with a TV, coffee machine, microwave and small fridge. The... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, As a Senior Reviewer on TripAdvisor, I do sincerely appreciate your extensive review regarding your family’s recent Winterlude stay with us! I’m pleased you enjoyed our location, free WIFI, complimentary breakfast and our value for money. You are correct in noting that our recent renovation did not include our bathtubs – I hope to have these refinished in... More 

1 review
2 of 5 stars Reviewed December 11, 2014

When we went to check-in, there was no staff member at the front desk. We waited 25 minutes for him to show up. The rooms were nice and clean, but the bathroom was not in great condition (i.e. mildew on bathtub, cracked porcelain). On a positive note, we enjoyed the continental breakfast.

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review noting our delicious complimentary hot breakfast! As I indicated in my email to you dated 8 December, our Team Members may have to remove themselves from the Desk to assist other valued guests. There is a sign that should be placed on the Desk during this limited time away and as relayed to... More 

yarmouth, N.S.
Top Contributor
74 reviews 74 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 28, 2014

This hotel is located in the East End of the City in a cluster surrounded by the Welcome Inn and the Chimo Inn where we have stayed before; it is right across the road to the St Laurent shopping center and many other shopping venues. Upon our arrival, we were met by ADEN, one of the most enthusiastic and helpful... More 

Was this review helpful? Yes 2
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to receive excellent reviews, especially those mentioning specific Team Members and our genuine hospitality! I will definitely be relaying your kind comments to them. Our location is perfect for guests who want to stay close enough to downtown Ottawa without the high cost of downtown hotel and shopping centre parking. St. Laurent Shopping Centre... More 

London, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

Booked this place for a week as part of a one-week business trip to Ottawa. I wasn't in the room during the day very often, and only came back to chill out and sleep. Overall pretty good. I was on the ground floor, away from the entrance side (even numbers). The streets noises were none to minimal, and the curtains... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your good review mentioning our cleanliness, comfortable beds, quiet location and in-room amenities! I truly apologize that your room was released to you prior to it being ready as this is certainly not a Comfort Inn standard. Once again, thank you for your review, your continued patronage and I look forward to hosting you on... More 

On the road
2 reviews
5 of 5 stars Reviewed November 4, 2014

I made a mistake while making my reservation but was helped by the incredibly friendly front desk staff. Comfortable beds and pillows, quiet location even next to the 417 and great breakfast. Would definitely recommend to anyone visiting Ottawa. Was really impressed with the helpful staff everywhere!

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your excellent rating, especially mentioning our helpful and friendly Team Members and the comfort of our beds and bedding! I appreciate your kind comments regarding our complimentary hot breakfast and quiet location and look forward to hosting you again on your next trip to Ottawa! Sincerely, Peter Switzer General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2014

Great location, newly renovated clean rooms, great staff. Will now be my regular hotel. It's close to the mall, and many popular places. Its a quiet location considering it's near the 417. Lots of parking

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your excellent review and I’m so pleased you enjoyed our clean, renovated rooms, our location and our great Team Members! One of the many advantages of staying at a hotel slightly outside of the downtown core is that we offer free parking where it can cost up to $30/day downtown. Once again, thank you for... More 

OutskirtsOfOttawa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2014

Each year our store has an early holiday party before the busy Christmas season and living outside of Ottawa, we always stay at the Comfort Inn which is within walking distance to the restaurant. Before it was just OK but my husband and I were blown away by the hotel’s recent renovations! The hot breakfast the next morning was delicious... More 

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, It’s always a pleasure to receive an excellent review from frequent guests – thank you! Your photos do depict our recent renovations and I’m pleased you and husband enjoyed your room. I also appreciate your kind comments regarding our Team Members and will pass along your compliments. Once again, thank you for your continued patronage and I look... More 

Montreal, Canada
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 29, 2014

This place was NOT good at all. Booked online, they had advertised beautiful photos of the main entrance and lobby BUT was not the same when arrived. They used other photos to promote there place. Place was a DUMP, one person to answer to a 68 room Hotel. One (1) PC for the whole place, 68 rooms, much more people.... More 

Was this review helpful? Yes 10
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I’m truly disappointed that you did not enjoy our newly renovated hotel. During high hotel occupancy, the computer we have for guest use will be in use for longer periods of time. Should you require immediate assistance in printing documents (i.e. boarding passes), our Front Desk Agents will certainly assist you with this task. You are correct in... More 

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