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All 66 Ottawa hotels

Comfort Inn Ottawa East

2.5 of 5 Motel   |   1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
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36%
Ranked #60 of 66 Hotels in Ottawa
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58 reviews from our community

Traveler rating
    5
    13
    8
    19
    13
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16
4
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Bracebridge, Ontario
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had had a terrible experience with a B&B in Ottawa.We only stayed here because we were tired.Our experience here was not much better.The hall smelled of someone smoking.The breakfast was average at best.The bathroom had broken tiles.Some unidentified things floating in the toilet.It was way overpriced for what they offered and the location was awful.Down a dirty old street.You... More

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review, although I’m unsure if you stayed at our hotel (we are not a B&B). The Comfort Inn Hotel has newly renovated rooms (all bathrooms have new tiling), is 100% smoke-free, offers a satisfying hot breakfast and truly offers value for money. Our east-end location offers easy access to shopping, dining, Ottawa attractions and... More

Barrie, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked 2 nights stayed 1. Took three rooms to get one moderately clean even then housekeeping still had to clean the sink and tub as they were dirty. Overall windows were filthy, fingerprints all over fridge and microwave, bathroom floor dirty, toilet seat loose. There were renovations done but it was only partial.

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Our goal is always to exceed guest expectations and from your review, I do sincerely apologize that we did not meet this goal. As the new General Manager of the hotel, I will be re-training our Team Members to ensure Comfort Inn standards are met. Once again, I appreciate your comments as it’s only through guest comments such... More

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

These rooms they say are non-smoking but with patio doors people stand by the patio door and smoke then bring their smelly smoky body in the room so why would that be a non-smoking room? Bathroom had hair on tub mold around tub bad caulking job around tub with mold black dirt hair at least 5 to 6 weeks old... More

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I appreciate your review and truly apologize for the less than stellar housekeeping in your room. As the new General Manager of the hotel, I will be re-training our Team Members on Comfort Inn standards and ensuring room freshness upon check-in. If there is anything we can do to make your stay more enjoyable, please do let us... More

Toronto, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is very dated on the outside and in fact it looks a little sketchy, however the room had been updated and was good for the price. There is no elevator and I could not manage the stairs so they put me on the main floor but it cost $8 more a night ... I could not understand that... More

Was this review helpful? Yes
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your 3/5 rating, especially noting that the hotel has been recently renovated on the inside! We are truly focussing on our guests first before any exterior improvements are considered. During high hotel occupancy, our complimentary breakfast area can become congested and I sincerely apologize. For our guests’ convenience, breakfast trays can be brought back to... More

Burlington, Canada
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 31, 2014

I am not sure how to rate this hotel as it is probably a three star property but I would say they did a fabulous job in that category. It is not the Hilton, there is not room service but that is not what they strive to be. The rooms were completely redone with nice granite counters, clean beds and... More

Was this review helpful? Yes 5
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for taking the time to post an excellent review regarding your recent stay with us in one of our newly renovated rooms! I do sincerely appreciate your feedback and look forward to hosting you again on your next trip to Ottawa! Yours truly, Peter Switzer General Manager More

Canada
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 24, 2014 via mobile

Very disappointed with my stay last week. The website showed renovated guest rooms, but... Big stains on newer carpet Room smelled musty, smokey and dirty Stains and dirt on walls Splatters on side of bureau dirty on bathroom light switch hairs on the bathroom floor tub needs resurfacing tub caulking TV reception poor Parking lot light burned out (I parked... More

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, I sincerely apologize for the less than stellar housekeeping you encountered during your stay in June. Our Team Members will certainly be re-trained on Comfort Inn standards. Please do contact me directly to make your next reservation and I ensure you have an excellent hospitality experience. Once again, thank you for your review as its only through guest... More

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 20, 2014 via mobile

Stayed here recently for work. I'll start with the positives safe neighbourhood with mall next door and lone star restaurant close by. Breakfast is good although very small and a bit crowded. Now for the bad stuff...shady front desk worker doesn't smile and seemed annoyed to be serving or looking after customers had to repeat my reservation information to him... More

Was this review helpful? Yes 1
CN302, General Manager at Comfort Inn Ottawa East, responded to this review

Dear Guest, Thank you for your review noting our great east-end Ottawa location and our complimentary breakfast! I sincerely apologize for the lack of customer service upon check-in and the housekeeping issues noted in your room. These are certainly not Comfort Inn standards and the Team will definitely be re-trained. Please do contact me directly to make your next reservation... More

Katonah, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 6, 2014

My husband chose this place for its proximity to the memorial service we were to attend. He got locked into a non-refundable reservation before he had a chance to read any reviews because Comfort Inn has an arrangement with Google Maps to highlight their location over others in the same area. Luckily for us, the place has undergone a recent... More

Was this review helpful? Yes 2
cn302GeneralManager, Owner at Comfort Inn Ottawa East, responded to this review

Thank you for taking the time to send us some feed back on your stay with us ! We are proud of our newly renovated property and will definitely look in these technical and product concerns you brought to our attention ... i am truly sorry that some aspects of your visit did not meet your expectations , yet we... More

Ottawa, Ontario, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 21, 2014

I had previously stayed here and it was not very nice it was old outdated dirty and smelled, now that they have done the renovations and it's a non smoking hotel it's much better. my only complaints are that the patio door handle was bent and you could not lock the inside patio door also the bathtub was in bad... More

Was this review helpful? Yes 3
cn302GeneralManager, Manager at Comfort Inn Ottawa East, responded to this review

Stewart M Thank you so much for your review of our hotel. I’m glad to see that you enjoyed our renovations. Thank you for staying with us, we look forward to your return. More

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 14, 2014

I stayed at this hotel during the Canada day long weekend in 2013, and all i have to say is disgusting! The hotel was extremely disgusting, the sheets smelled of fish, they were damp, and the washroom had hair in the tub and in the sink, the carpet was damp and dirty, and the breakfast area isn't an area, but... More

Was this review helpful? Yes 4
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review

Thank you Roadpro for your review. Since you stayed with us we have been very busy with a major renovation to our property. We are now 100% nonsmoking. Every room has been redone with new carpet, drapes, wall coverings, chairs and our case goods are now finished with granite. We have new vanities and floor tile in our bathrooms. A... More

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Additional Information about Comfort Inn Ottawa East

Address: 1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Ottawa East 2.5*
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Also Known As:
Comfort Inn Ottawa East Hotel Ottawa
Ottawa Comfort Inn

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