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The Westin Ottawa

#7 of 68 Hotels in Ottawa
GreenLeadersSilver level
4.0 of 5
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11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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The Westin Ottawa
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Ranked #7 of 68 Hotels in Ottawa
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Kat W Kingston, Canada
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1,342 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kingston, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed here for two nights with my husband as gift from family. The location and view were fabulous, the room was clean, comfortable, and well-appointed, and the customer service was excellent (polite, friendly, responsive).

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Belfast
Level Contributor
86 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is very central, close to Parliament buildings and next to the Byward market where there are numerous restaurants and bars. Check-in was fast, staff friendly and the room was spacious and extremely clean. However, there were a number of things which disappointed me with this hotel. Free internet was only available in the Lobby but you had to... More 

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Iqaluit
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed at the Westin Ottawa for three nights in July. It wasn't clean there was dried on coffee on the coffee maker from the last guests, there was dust bunnies on the bathrrom floor and I spilled juice on my bed in the morning and the cleaners just made the bed over again with the juice stain still on... More 

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Kanata, Canada
4 of 5 stars Reviewed 4 days ago NEW

Great front of house staff. Very attentive and courteous to all details. Only complaint was the noise in the hallway in the morning. I don't mean doors closing but rather people just being too loud. Rooms were very clean. I would recommend for sure. Thanks

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Sam M, Thank you for your feedback. I am happy you enjoyed your stay with us! I do apologize for any noise issues, a hotel experience should be all about relaxation and I can see how this would have interrupted your sleep and comfort. Please let us know next time if you are experiencing any issues and our associates... More 

Toronto, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We took our grandson to Ottawa and stayed at the Westin to celebrate his 13th birthday. They gave us a free room upgrade, and it was a great space. They also surprised him with a hand made and personalized birthday card, along with a dessert delivered to our room. Nice touch! The pool is salt water, which we love. The... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear judig51, Thank you for your feedback. Happy 13th birthday again to your grandson, we are so happy you celebrated here at the Westin Ottawa! I am delighted to hear you had such an excellent experience staying with us, in particular that you enjoyed the card and dessert, and that you had ample time to swim in the pool! We... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Overall it was okay, the location was good but everything else was average. The view was great since you could basically see all of the landmarks, but I was not a fan of the bathroom "doors." It was not an actual door it was a sliding thing which was hard to lock at some moments.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear James C, Thank you for your feedback. I am disappointed to hear that your stay didn’t meet your expectations. I see that you weren’t a fan of the sliding bathroom door, I would like to hear more about your experience and how our team could have gone above and beyond your expectations. If you would be willing I invite... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Over all nice facility with tons of amenities in area within walking distance. The hotel staff at the front desk refused to provide me with the requested room upgrade as part of my Platinum status even though the suite next to my room was available. I was told that my room was nice enough !! Very not pleased with the... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Cedric P, Thank you for your feedback. I am quite concerned to hear that your stay did not meet your expectations. Here at the Westin Ottawa we want each guest to have a special and unique stay every time they stay. I can assure you that our SPG members mean the world to us and we would never risk... More 

Jundiai, SP
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed three nights here during a 2-week trip in Canada to celebrate our wedding anniversary. Staff was frinedly and upon hearing the reason for our trip we were upgraded to a beautiful room with view of the Parliament and the Rideau Canal. The location is unbeatable with a short walk to the Parliament and a host... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Ricardo B, Thank you for your feedback. Happy anniversary again from the Westin Ottawa team! We are so happy you celebrated here and that you enjoyed your stay. We hope you enjoyed the view and had ample time to explore our beautiful capital city too! Thank you for your feedback again; I will bring your comments on the Wi-Fi... More 

USA
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel in a great location in downtown Ottawa. Service is fine. Rooms are large. It just can't get 5 stars because it simply lacks the feel of a great hotel... too big, too much a chain, and no personal touch.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear BerthaB, Thank you for your feedback. I’m happy you enjoyed our location and rooms, however am disappointed to hear that you found there was no personal touch during your stay. Here at the Westin Ottawa we pride ourselves on making sure each guest has a special and unique stay, and that falls directly in line with making sure there... More 

Ottawa, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a two night stay to celebrate my wife's birthday. Concierge surprised us with a great bottle of wine and cheese plate. We checked in at the front desk with Alex, who gave us a great restaurant recommendation. I am an SPG Platinum, so we got an upgrade to a deluxe room with a canal and Parliament view. Missed the... More 

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Sierra1972, Thank you for your feedback. First of all – happy birthday again to your wife! I’m delighted that you had such an excellent experience staying with us! I’m so happy to hear our Concierge had wine and cheese sent up, here at the Westin Ottawa we are firm believers that birthdays should always be celebrated! It’s also great... More 

Hotel Review Summarization

What travelers say

  • Byward Market(26)
  • Rideau Centre(15)
  • Parliament building(15)
  • Very nice(9)
  • Room service(7)
  • Double beds(4)
  • Friendly and helpful(3)
  • Great location(3)
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