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The Westin Ottawa

4.0 of 5
11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Hotel amenities
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40% Off Your 2nd Night
Ranked #4 of 59 hotels in Ottawa
4.5 of 5 stars 471 Reviews
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471 reviews from our community

What travelers say about this hotel
  • Rideau Centre(23)
  • Byward Market(18)
  • Rideau canal(14)
  • Great location(13)
  • Very nice(11)
  • Parliament building(10)
  • Room service(9)
  • Shopping mall(7)
  • Hot tub(7)
  • Rooms are clean(6)
Traveler rating
    240
    130
    57
    32
    12
Only show reviews for Family (88) | Couples (120) | Business (161)
Date Rating
ViaFan
Montreal, Canada
2 reviews
5 of 5 stars Reviewed February 9, 2012 NEW

I frequently take mini-vacations and whenever I head towards Ottawa, I always stay at The Westin. My latest weekend stay coincided with the start of Winterlude - Ottawa's three week celebration of winter. I got a panoramic view of Friday night's fireworks from my hotel window and skated on the Rideau Canal all day Saturday - located right next to... More

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Tahitiandreams419
Saskatoon
Senior Reviewer
6 reviews
5 helpful votes
5 of 5 stars Reviewed February 7, 2012 NEW

My husband and I stayed here for only 4 days - but could have stayed much, much longer!!! The rooms are a good size, the bathroom clean and modern and the windows.....WOW, WOW, WOW. You can't ask for a better view of parliament than from here. We sat at the window, drank wine and watched people come and go -... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
February 8, 2012

Dear Tahitiandreams419, Thank you for taking the time to share your comments! I am thrilled to read that you and your husband enjoyed your stay at The Westin Ottawa, and that you were able to relax and enjoy the best views of our beautiful city. I hope to have the opportunity to welcome you both back again in the future!... More

patjack13
Ottawa, Canada
Senior Reviewer
6 reviews
5 helpful votes
5 of 5 stars Reviewed February 7, 2012 NEW

My husband and I had a staycation Jan 21-22. We stayed at the Westin, and have stayed there many times previously, and have always had excellent service at the hotel. The staff are very friendly and very helpful, the rooms are clean and very comfortable. It is in the perfect location in Ottawa to see so many wonderful sights and... More

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Jalenkos
Kitchener, Canada
Senior Contributor
29 reviews
47 helpful votes
5 of 5 stars Reviewed February 6, 2012 NEW

After a bad stay at the Sheraton Ottawa, we were very much looking forward to our stay at the Westin. It did not dissapoint! From the moment we arrived we were treated well. The staff at the check-in desk welcomed us back, offered a nice upgrade to a very bright and spacious corner room overlooking Parliament (Room 2026). They let... More

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canor
Whale Cove, NU
Reviewer
3 reviews
2 of 5 stars Reviewed February 6, 2012 NEW

I have travelled to Ottawa twice and stayed at this hotel because of it's convenient location. However the service standard is very poor. The front desk staff seem to be very slow and are not very courteous. The cleaning was never done properly. After several calls to the house keeping department I went to the front desk to get clean... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
February 8, 2012

Dear canor, Thank you for your comments. Although I am pleased to read that you enjoyed our convenient location, I am very concerned regarding the service you received. We do not take comments regarding unsatisfactory service experiences lightly, and I would appreciate the opportunity to discuss your stay further. Should you be willing to grant me the opportunity to learn... More

Art_Guin
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed February 5, 2012 NEW
1
person found this review helpful

We were in town for Winterlude and could not have stayed at a better spot. Only downside was a buffet lunch... A bit pricy at $30 each. More

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platinum_babie
Boston, Massachusetts
Contributor
15 reviews
3 helpful votes
3 of 5 stars Reviewed February 4, 2012
1
person found this review helpful

Snobby people who work there, clean room, charge for everything, that about sums up all the Starwood hotels I know. It's the most disappointing when the bed wasn't as comfortable as I remembered it, and the bathroom toiletries were extremely lacking. One shampoo and one conditioner and a bar of soap that I had to move between the shower and... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
February 8, 2012

Dear platinum_babie, Thank you for your comments. I apologize that you were disappointed with the fee for conference internet. I wish to clarify that this price would have been contractually negotiated with your group, and is for a large number of connections. You will find that this is consistent with other conference internet charges at hotels within our class and... More

MrWonderfulToronto
Toronto
Top Contributor
70 reviews
56 helpful votes
4 of 5 stars Reviewed February 3, 2012

Nice lobby, nice room, good service. A little pricy though. They have new dinner restaurant, steak house style. Service and food good. Would return. More

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diannejt
Hamilton, Canada
Contributor
16 reviews
33 helpful votes
4 of 5 stars Reviewed February 3, 2012

The Westin Ottawa is centrally located so you can walk to local attractions (Parliament Hill, the Rideau Canal, Byward Market, the National Gallery). The hotel was spotlessly clean and the rooms were spacious, bright and comfortable. I had a great view of the city from the 21st floor and a colleague's room overlooked Parliament Hill. There's a large mall attached... More

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ChadRogers
Toronto, Canada
Contributor
12 reviews
24 helpful votes
4 of 5 stars Reviewed February 2, 2012

The Westin Ottawa is one of two top hotels in the city, though it has a few challenges still to resolve after all of these years. The renovated rooms are clean, bright, well decorated and beds/linens/towels are all of the highest quality. Views of parliament hill afford one fo the prettiest vistas a hotel window affords in Canada. The new... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
February 3, 2012

Dear ChadRogers, Thank you for taking the time to review our hotel. At The Westin Ottawa, we view feedback as a gift, and as an opportunity to improve upon our weaker areas. Although I am pleased to read that you consider The Westin to be one of the top hotels in the city, I am both surprised and disappointed to... More

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The Westin Ottawa Also Known As

  • Westin Ottawa
  • Westin Hotel Ottawa
  • Ottawa Westin
Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada

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The Westin Ottawa
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