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All 62 Ottawa hotels »

The Westin Ottawa

4.0 of 5
11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Hotel amenities
The Westin Ottawa
Ranked #6 of 62 hotels in Ottawa
4.0 of 5 stars 522 Reviews
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522 reviews from our community

What travelers say about this hotel
  • Rideau Centre(24)
  • Byward Market(20)
  • Rideau canal(14)
  • Parliament building(13)
  • Great location(13)
  • Very nice(12)
  • Room service(9)
  • Hot tub(7)
  • Internet access(7)
  • Shopping mall(7)
Traveler rating
    264
    146
    65
    35
    12
Only show reviews for Family (102) | Couples (131) | Business (183)
Date Rating
Cobourg, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

This hotel is outstanding in customer service and a very friendly and helpful staff. We were guests there May holiday weekend and while there had car trouble and found that there were no service centre parts stores open over the weekend. The PR lady called around found and outlet in Gatineau P.Q, arranged for the hotel valet to drive me... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2012 NEW

The Westin Ottawa is a wonderful hotel, from the first step into their doors until the last. The staff was extremely helpful, friendly and hospitable. We stayed in room 2211; the deluxe room, perfect view of the canal and the Parliament building. Other than the fact that the room was clean and the beds were comfortable, there are a few... More

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Roanoke, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW
1
person found this review helpful

This was the first time in a while that my family had stayed in a Westin Resort. Although the valet staff were not as friendly as they might should have been (very stuck up), the rest of the staff were friendly and helpful. The lobby was clean, the room was great -- very clean, HD television channels, extremely nice bathroom,... More

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See 2 more reviews by Travis A for Ottawa
Canmore
Senior Contributor
25 reviews 25 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 18, 2012

Stayed here for a few days for a conference last week and overall the hotel was really good. The room was clean and modern, and well maintained by the housekeeping staff each day. The bed was comfortable and the bathroom was spacious. Service from hotel staff was generally friendly and helpful. The hotel is really well located and easy walking... More

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Ottawa, Canada
Top Contributor
50 reviews 50 reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 17, 2012

Great hotel, right by the Rideau canal and other attractions. The rooms were spacious, and we visited when they were newly renovated, which was great. The restaurant is sublime, (I would recommend the gnocchi). Our room was very nice and clean and we had a comfortable stay. More

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See 3 more reviews by Anna v for Ottawa
Vancouver, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 15, 2012

I want to explain my review in point form as its easy to read and judge if this hotel will meet your needs: PROS - >Location (<5 mins) - Rideau Centre, Ottawa Convention Centre, Subway, Mcdonalds, Food Court, (10 mins) - Parliament, Byward Market >Friendly really friendly staff. Was greet by telephone as Mr. Smith every time. >Clean rooms >Beautiful... More

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See 2 more reviews by Parm D for Ottawa
Michigan
Senior Contributor
24 reviews 24 reviews
Reviews in 15 cities Reviews in 15 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed May 13, 2012

On the plus side, this hotel is perfectly situated between the Parliament and the Byward Market area. It's an easy walk to all the major attractions of Ottawa. The rooms are very clean, updated, and comfortable. I stayed solo in this hotel while visiting the city with family members who stayed at another hotel across the street. My room faced... More

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See 4 more reviews by grsurfer for Ottawa
Brantford, Canada
Senior Contributor
34 reviews 34 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2012

As usual our room is very comfortable, clean, lots of amenities, we have a beautiful view of the Parliament Buildings, the hotel is connected to a mall and is only a couple of blocks away from Byward Market and some fabulous restaurants. The Hotel has an excellent gym, the conference rooms are nice and the food served during our meetings... More

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See 4 more reviews by ldhammer for Ottawa
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2012

This is the third year I've attended the Conference for Advanced Life Underwriters at the Westin. It is a great facility with strong service and tasty food. I'm not staying here this year but from experience the rooms are of very high quality. More

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See 5 more reviews by Poucher68 for Ottawa
Ontario
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 5, 2012
1
person found this review helpful

We were at the Westin from April 18th until the 21st for a conference. Although this is a beautiful hotel in a terrific location, our stay left us with a bad feeling as a result of an elevator being out of service. This probably wouldn't be too much of a problem normally, but with 100's of people all trying to... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
May 8, 2012

Dear chOntario, Thank you for your comments. Although I am very pleased to read that you found our staff to be courteous and empathetic, I apologize that our elevator modernization project resulted in longer wait times and ultimately detracted from your experience with us. Unfortunately your stay coincided with the very beginning of this undertaking, and quite frankly we were... More

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Additional Information about The Westin Ottawa

  • Westin Ottawa
  • Westin Hotel Ottawa
  • Ottawa Westin
Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Price Range: $

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