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All 67 Ottawa hotels

The Westin Ottawa

4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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The Westin Ottawa
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Ranked #14 of 67 Hotels in Ottawa
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Marc T Bright's Grove
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1,165 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bright's Grove
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for two nights on the 18th floor. Nice view of the Rideau Canal & Parliament Buildings. We walked to the Museum of Nature in about 15 minutes. The room was average & I would expect more wow factor for the price. Only one sink in bathroom. Shower was nice with very good water pressure. Coffee maker, bar fridge.... More 

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Contributor
16 reviews 16 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the westin ottawa. I was extremely disappointed in the state of this hotel. I stay at a lot of starwood hotels as I am a member and this one does not meet the grade. The lobby is quite nice when you first enter. The rooms are so in need of an update. The beds are embarrassing.... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear CN911, Thank you for your candid feedback. Here at the Westin Ottawa we view feedback as a gift and a way for us to improve and enhance each guest stay. I have taken note of your comments and will be bringing them forward to the team at our Operations meeting in order to review and discuss. We apologize that... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Latest stay was with my family (2 adults, 2 kids) during Winterlude. Beautiful room, spacious and fresh-feeling, lovely views and excellent staff despite it being very busy. They were kind to my kids and took obvious pride in the hotel. Despite having family in the area (that we love!) we sometimes prefer to stay right downtown for convenience and a... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Michelle R, Thank you for your feedback. I am delighted that you and your family had such an excellent experience staying with us! I am also happy to hear that you were able to take part in some Winterlude activities; Ottawa is truly such a wonderful winter destination. It means a lot to our team to hear a guest... More 

Collingwood, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was my first trip to Ottawa and upon being greeted at front desk, I knew this was going to be a special experience.TA special dessert and card was sent up to with my friend a Happy Birthday and this just made her day. The Hotel is very clean, very beautiful and the staff so friendly. I love that it... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear change4848, Thank you for your feedback! I am delighted to hear you had such an excellent experience staying with us! Happy Birthday again to your friend from the Westin Ottawa team, I’m glad you enjoyed the special dessert and card! Our associates truly care about each guest stay, and when we find out about a birthday, we must make... More 

Bowmanville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the Westin from Feb 17 to Feb 20 in room 1703. The staff was friendly and accommodating at the time of check-in and check-out. My room was very clean and had a fresh smell which was very welcoming. The decor was up-to-date (I loved the walk-in shower!). Our breakfast and lunches were served buffet-style in a private... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Edzided1984, Thank you for your feedback. I am delighted you enjoyed your stay with us! I am happy to hear that our associates were friendly and accommodating, we’re lucky to have a great team who truly care about our guests. We’re also pleased you enjoyed the food, our culinary team are quite talented and craft delectable dishes! Thank you... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Stayed at the Westin for a 1 day meeting in Ottawa As a Starwood status member, I was contacted in advance by the concierge with regard to my personal preferences, which is a very nice touch. I chose complimentary internet and only found out later that it had actually already been included in my group room rate. I was upgraded... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear BTD1, Thank you for your feedback. I am disappointed to hear that your recent stay with us did not meet your expectations and that there were issues with the internet. I can tell you that it is rare when our guests experience internet connectivity issues in their rooms but I will be sure to speak to our technical support... More 

Markham, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Just wanted to thank all of the staff at the Westin in Ottawa for a great stay over the Family Day weekend this year. Spent the day skating on the canal for the first time with my son and wife and we had a blast. All of the staff we dealt with "Always went above and beyond to look after... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear JLovatsis, Thank you for your feedback, we are delighted you had such an excellent stay with us! Ottawa is really a wonderful winter destination, we are so happy you made it out skating on the canal. You really can’t beat a day spent with family skating on one of the world’s largest rinks! We are also thrilled to hear... More 

Menlo Park, California
1 review
5 of 5 stars Reviewed 1 week ago

I was there 5 days for business, and I am very pleased with the hotel. Very courteous staff from the moment I arrived to the hotel until I left. Great food (both for in-room dining and at the restaurant) which was important since it was quite cold outside. Finally, the rooms were very spacious and nicely furnished.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Lawrence B, Thank you for your feedback. I am delighted to learn that you enjoyed your stay with us! It’s wonderful to hear that you had an excellent service experience with our associates and that you enjoyed our dining options. We do hope that you stayed warm! We hope to see you again soon! Be well, Ross M General... More 

Elmira, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at The Westin for a work conference next door at the Shaw Centre and I called ahead and spoke with Rob in the reservations area to see about a small upgrade to our room as I was bringing my wife along as it was going to be our 17th wedding anniversary that week. Rob went... More 

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Robert H, Thank you for your feedback. I am delighted to hear that you had such an excellent stay with us! Happy anniversary again from the Westin Ottawa team, we are so happy you celebrated here! Our associates truly care about each guest stay, and as soon as we found out about your anniversary we wanted to make it... More 

Brisbane, Australia
Top Contributor
56 reviews 56 reviews
48 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

A great location for exploring Ottawa. Self parking is nice and easy with big spaces close to the hotel lifts. The concierge was very helpful in pointing us in the right direction to see Ottawa in the small amount of time that we had. The room was good with a great view.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Andrew M, Thank you for your feedback. I am delighted you had an excellent time staying with us here at the Westin Ottawa. It’s great to hear that you had a positive experience with our parking and with our concierge team. You can be sure our associates will be recognized for this! Even though your time with us was... More 

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Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#3 Luxury Hotel in Ottawa
#4 Green Hotel in Ottawa
#5 Business Hotel in Ottawa
#9 Family Hotel in Ottawa
#12 Romantic Hotel in Ottawa

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