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All 68 Ottawa hotels

The Westin Ottawa

4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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Ranked #13 of 68 Hotels in Ottawa
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 5 days ago
kpChina Montreal, Canada
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1,072 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for one night while attending a conference to the convention center connected via walkway. First of all very comfortable rooms - the bed is great for sleep and good room temperature. Hard to find a hotel room where you can adjust the room temperature and it actually works. Second, amazing view of Parliment. Last, friendly service and accommodating .... More

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Toronto, Canada
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I loved that it was connected to the Rideau Centre and Convention Centre. Beautifully designed hotel with very friendly staff and clean rooms. Location was so good being close to Byward Market, NAC and Parliament.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear jane s, Thank you for your comments. I am delighted you had an excellent stay and enjoyed our location. We are quite lucky to be situated right in the center of this beautiful capital city! I do hope you had the chance to explore. We hope to see you again soon! Be well, Ross M General Manager More

Toronto, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

This is the second time I have stayed at the Westin this year and on both occassions it was excellent. The rooms are well appointed and clean. Beds are very comfortable. The view, if I could recommend the upgrade, looks out onto Parliament Hill and is beautiful. The staff are exceptional from the front desk to housekeeping. They have a... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Susan M, Thank you for your feedback. I am so happy that you had an excellent time staying with us and I’m even happier to hear our associates were friendly and attentive. Our goal is that each guest has a unique and special stay with us. We hope to see you back for your third stay soon! Be well,... More

Lacombe, Alberta, Canada
Top Contributor
61 reviews 61 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I spent nights at this hotel. The room was nice. Service was excellent. Location is great. I was there for a conference so did not have a chance to try there restaurant(s?). The rate with our conference was $199 which was very reasonable

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear LacombeFamily12, Thank you for your feedback. I am so happy you had an excellent stay with us! I do hope you return soon so you can experience our delectable brunch buffet at our restaurant Daly’s, or try out a dinner and cocktails at the Shore Club! We hope to see you soon! Be well, Ross M General Manager More

Kitchener, Canada
Contributor
19 reviews 19 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I attended a conference at the Westin Ottawa weekend of November 15th. Location, perfect, steps to the Parliament Buildings. Rooms, modern with wonderful beds. Amenities - pool, work out room, on site RMT massages, and a classy upscale bar/restaurant. But what really set the Westin apart was the exquisite service. Each and every staff member went out... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear RicoMaria, Thank you for your feedback. I am delighted to hear that you had such an excellent experience staying with us. Here at the Westin Ottawa we are quite lucky to have superb associates who genuinely care about the guest experience. Our goal is that each guest has a special and unique stay, and leaves feeling rejuvenated and better... More

Halifax Regional Municipality, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Ottawa is a great city for a family getaway. The Museums, Art Gallery, Parliament Bldg, the Mint and the Remembrance Day Service were all great experiences! The recommendations from the Westin's Chef Concierge Andrew Van Der Hoever were invaluable! They are very lucky to have him as a great staff member!

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Blackfamily2014, Thank you for your feedback. I am so happy that you and your family had the chance to explore our beautiful capital city! There truly are so many wonderful museums and galleries, and so much history and culture. We are quite lucky to have many amazing associates, Andrew included. We will be sure to recognize him for your... More

Toronto, Canada
Top Contributor
110 reviews 110 reviews
58 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked in very early and was accommodated with a room, which was much appreciated as I needed to freshen up! I hadn't actually requested it (I had a last minute schedule change) so that was a nice start to the stay. The hotel is overall nice with pretty interesting elevators that are rather efficient. The room itself was pretty... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear GrahamToronto, Thank you for your feedback. I am so pleased that you had an excellent stay with us here at the Westin Ottawa. I’m happy to hear that our associates were accommodating with your early check in and that you enjoyed your room. Our breakfast is quite delectable, I’m glad you think so too! Please come back again soon,... More

Rockport
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was at the hotel for a trade show. Excellent location in downtown Ottawa. My room was large, clean and updated. The hotel staff is very friendly and helpful. It is close to Parliament Hill and the Byward Market. All within walking distance.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Carol S, Thank you for your feedback. I am delighted that you had an excellent stay with us and pleased to hear that our associates were friendly and helpful. I do hope that you were able to explore our beautiful capital city! We hope to see you again. Be well, Ross M General Manager More

Brantford, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I always stay at this hotel when on business in Ottawa-it is right by the convention centre as well as connected to the Mall! Walking distance to byward market and so much more. The front desk always goes above and beyond- especially if you are a SPG member. Parking for large vehicles can be a bit of an issue- but... More

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Baltimore, Maryland, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had the distinct pleasure of familiarizing myself with this property during a recent trip to Ottawa for a conference. Being in the hotel business, I know what level of service I can expect from what brands. Westin is high on my list. I found that when I got to Ottawa, that I was missing some very important sales sheets... More

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Vermont E, Thank you for your feedback! It speaks volumes when another Hospitality professional has an excellent experience staying with us and takes the time to let us know. I am so happy that our associates were warm and helpful; I will be sure to recognize Tara for her service. We are quite lucky to have associates that aren’t... More

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Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin

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