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The Westin Ottawa

#8 of 68 Hotels in Ottawa
GreenLeadersSilver level
4.0 of 5
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11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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The Westin Ottawa
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Ranked #8 of 68 Hotels in Ottawa
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Veronica S Seattle, Washington
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1,305 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
1 review
5 of 5 stars Reviewed yesterday NEW

Val was so welcoming and friendly, letting me know about the Sunday late check out option and helping me find places to eat and see art. Also, when I checked out and asked for pro-rating of my wifi access fee for the last few hours, the person discounted the whole day's fee. Most everyone was super friendly and made me... More 

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Toronto, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a 16th floor room. Amazing view of the parliment and Chateau. The room was really nice as well. Unfortunately the pool didn't live up the to standards of the rest of the hotel. Conveniently located.

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Toronto, Canada
Level Contributor
132 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have been to three conferences at the Westin Ottawa. The staff have always been professional and helpful,and the meeting rooms have been well set-up. Food options are great at the meetings, and the location of the hotel near the Bytown Market is excellent. Every time I have driven on for a conference, however, I have had a terrible time... More 

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Mississauga, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Had a great stay at the Westin Ottawa! Our Room had a nice view of the canal and parliament. The room service for breakfast was absolutely delicious. So good we even ordered dinner one night to the room - well worth it. I had some dry cleaning done, a very quick and simple process. I wouldn't hesitate to stay here... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear jmbxoxo, Thank you for your feedback! I am delighted you had an excellent experience staying with us! I am so happy to hear that you enjoyed the view from your room and your room service experience. A hotel stay should always be comfortable with a mix of luxury! We do hope to see you again soon! Be well, Ross... More 

Emerson, New Jersey
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very nice. the room was excellent, the staff very nice and helpful. The location is good, right in the middle of town, and the hotel is connected to a large, upscale shopping mall. There is something for everyone here.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Donald S, Thank you for your feedback. I am delighted that you had an excellent experience staying with us! It’s always wonderful to hear when our associates are nice and helpful with our guests. Our goal here at the Westin Ottawa is that each guest has a special and unique stay and our associates always try to go above... More 

Copenhagen, Denmark
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed 6 nights at the Westin ottawa, which is probably the best located business hotel I have visited so far: the second floor is connected to the Shaw Conference Center, and the Third Floor is connected to the Rideau Shopping Center, besides, walking distance to the Parliament Hill and all other major attractions and downtown restaurants in Ottawa, so enjoyed... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear SweDK, Thank you for your feedback. I am delighted you enjoyed your stay with us! I’m happy to hear that you had an excellent experience with our associates and I hope that you had ample opportunity to explore central Ottawa, rich with arts, history, and culture! I’ve taken notes regarding all of your comments and will take back to... More 

Richmond, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a great business hotel central to everything - attached to the Rideau mall. The sheets and the robes are luxurious silky soft and comfy. The staff are friendly and the food is good in there restaurants coffee shop on the third floor. Rooms are large - free Internet - hotel elevator is one where you must enter your... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Tina M, Thank you for your feedback. I am delighted you had an excellent stay with us! I am happy to hear that you enjoyed our location and hope you had the chance to do some shopping in the Rideau Centre! It’s also great to hear that you enjoyed our robes, there’s nothing like relaxing in a soft and... More 

Dalhousie, NB
Level Contributor
135 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a week for a work function. The location is ideal to visit the city, and especially some great dining and shopping around the Byward market. The hotel is nice, the rooms are very clean, great amenities . The shore club has a great menu and happy hour cocktails. Very pleased with the service all around this week!

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear cajunsnowdog, Thank you for your feedback. I am delighted you enjoyed your stay with us! Although you were here on business, I do hope you had ample time to explore our beautiful capital city. I’m glad you enjoyed the Shore Club; their happy hour is one of the best in the city, with great cocktails and dollar oysters! We... More 

Colorado Springs, Colorado
Level Contributor
131 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location near a bunch of restaurants and attached to a mall if the airline loses your bag and you need to go shopping. Valet is on the ball and does a great job of having your car ready on time when you call down something I couldn't get from the Sheraton Ottawa!

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear David Y, Thank you for your feedback! I am delighted to hear you enjoyed your stay with us! I certainly hope the airline didn’t lose your luggage but if they did I’m glad you had quick and easy access to the Rideau Centre! I’m happy to hear you were impressed with our valet team, we try to make things... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Westin remains my favourite Decor is very nice, clean, modern Staff extremely personable and attentive In room dining - they get it right even if you make v specific requests Gym is the best Shore Club provides a v convenient place for a bus meal or glass of win Connected to Rideau Center and a short walk to the market.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Lesia B, Thank you for your comments. I am delighted you enjoyed your stay with us! It’s wonderful to hear that our associates were personable and attentive, one should always feel welcomed when they arrive at the Westin Ottawa! It’s also great to hear that you enjoyed our in room dining and our direct connection to the Rideau Centre.... More 

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