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All 67 Ottawa hotels

The Westin Ottawa

4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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The Westin Ottawa
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Ranked #14 of 67 Hotels in Ottawa
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
Michelle R Toronto, Canada
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1,163 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
16 reviews 16 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

I recently stayed at the westin ottawa. I was extremely disappointed in the state of this hotel. I stay at a lot of starwood hotels as I am a member and this one does not meet the grade. The lobby is quite nice when you first enter. The rooms are so in need of an update. The beds are embarrassing.... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Latest stay was with my family (2 adults, 2 kids) during Winterlude. Beautiful room, spacious and fresh-feeling, lovely views and excellent staff despite it being very busy. They were kind to my kids and took obvious pride in the hotel. Despite having family in the area (that we love!) we sometimes prefer to stay right downtown for convenience and a... More 

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Collingwood, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was my first trip to Ottawa and upon being greeted at front desk, I knew this was going to be a special experience.TA special dessert and card was sent up to with my friend a Happy Birthday and this just made her day. The Hotel is very clean, very beautiful and the staff so friendly. I love that it... More 

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear change4848, Thank you for your feedback! I am delighted to hear you had such an excellent experience staying with us! Happy Birthday again to your friend from the Westin Ottawa team, I’m glad you enjoyed the special dessert and card! Our associates truly care about each guest stay, and when we find out about a birthday, we must make... More 

Bowmanville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Westin from Feb 17 to Feb 20 in room 1703. The staff was friendly and accommodating at the time of check-in and check-out. My room was very clean and had a fresh smell which was very welcoming. The decor was up-to-date (I loved the walk-in shower!). Our breakfast and lunches were served buffet-style in a private... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Edzided1984, Thank you for your feedback. I am delighted you enjoyed your stay with us! I am happy to hear that our associates were friendly and accommodating, we’re lucky to have a great team who truly care about our guests. We’re also pleased you enjoyed the food, our culinary team are quite talented and craft delectable dishes! Thank you... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed at the Westin for a 1 day meeting in Ottawa As a Starwood status member, I was contacted in advance by the concierge with regard to my personal preferences, which is a very nice touch. I chose complimentary internet and only found out later that it had actually already been included in my group room rate. I was upgraded... More 

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear BTD1, Thank you for your feedback. I am disappointed to hear that your recent stay with us did not meet your expectations and that there were issues with the internet. I can tell you that it is rare when our guests experience internet connectivity issues in their rooms but I will be sure to speak to our technical support... More 

Menlo Park, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

I was there 5 days for business, and I am very pleased with the hotel. Very courteous staff from the moment I arrived to the hotel until I left. Great food (both for in-room dining and at the restaurant) which was important since it was quite cold outside. Finally, the rooms were very spacious and nicely furnished.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Lawrence B, Thank you for your feedback. I am delighted to learn that you enjoyed your stay with us! It’s wonderful to hear that you had an excellent service experience with our associates and that you enjoyed our dining options. We do hope that you stayed warm! We hope to see you again soon! Be well, Ross M General... More 

Elmira, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at The Westin for a work conference next door at the Shaw Centre and I called ahead and spoke with Rob in the reservations area to see about a small upgrade to our room as I was bringing my wife along as it was going to be our 17th wedding anniversary that week. Rob went... More 

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Robert H, Thank you for your feedback. I am delighted to hear that you had such an excellent stay with us! Happy anniversary again from the Westin Ottawa team, we are so happy you celebrated here! Our associates truly care about each guest stay, and as soon as we found out about your anniversary we wanted to make it... More 

Brisbane, Australia
Top Contributor
56 reviews 56 reviews
48 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

A great location for exploring Ottawa. Self parking is nice and easy with big spaces close to the hotel lifts. The concierge was very helpful in pointing us in the right direction to see Ottawa in the small amount of time that we had. The room was good with a great view.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Andrew M, Thank you for your feedback. I am delighted you had an excellent time staying with us here at the Westin Ottawa. It’s great to hear that you had a positive experience with our parking and with our concierge team. You can be sure our associates will be recognized for this! Even though your time with us was... More 

Albany New York
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was flawless, the young lady's demeanor and checkin speech was both sincere personable. The hotel was very busy, yet the line to check in went quickly. We had a room on floor 20 a Starwood Members Floor. One should seriously consider becoming a Starwood Member just for the rate specials and free internet service if nothing else. Membership... More 

Was this review helpful? Yes 2
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear H-Hudson, Thank you for your feedback. We are absolutely delighted that you had such an excellent stay with us! Thank you specifically for your comments on our elevators. We have invested considerable resources to modernize our elevators so that we are able to provide our guests with a state of the art experience. These elevators are known for their... More 

Montreal, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A special thank you to Eric Marcille, Concierge at the Westin Ottawa for making our Valentine's Day special. The gift was very much appreciated. The staff of the Westin is always professional, friendly, helpful and always willing to help with any needs. The hotel very conveniently located for shopping and restaurants.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Baron65, Thank you for your feedback. We are delighted you had an excellent experience with us on Valentine’s Day and you can be sure that Eric will be recognized for his great service! Be well, Ross M General Manager More 

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Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#3 Luxury Hotel in Ottawa
#4 Green Hotel in Ottawa
#5 Business Hotel in Ottawa
#10 Family Hotel in Ottawa
#12 Romantic Hotel in Ottawa

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