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The Westin Ottawa

#8 of 68 Hotels in Ottawa
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11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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1 room 1 guest
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The Westin Ottawa
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1,398 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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English first
  • All months
    (1398)
  • Mar-May only
    (336)
  • Jun-Aug only
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Cobourg, Ontario
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I spent a Saturday night at this hotel while visiting my son in Ottawa.I was very surprised when I got a great rate on Hotwire as this hotel tends to be one of the most expensive ones in Ottawa. As I used Hotwire I did not expect any special treatment, however, we found everyone from the parking/door... More 

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Thunder Bay, Canada
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have only one small, very small complaint about our four night stay. The drawers in our dresser had to be tricked into staying closed. They required a very gentle touch or would keep opening. Everything else about the hotel and our room was great. The bed was very comfortable, the room clean and nicely decorated, staff were courteous, the lobby... More 

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London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Absolutely perfect location. Right opposite the canal and also parliament hill. Both within a 5 minute walk. The rooms are a good size and it's a very modern hotel. When we checked in I noticed that there was hair in the bath. I mentioned this and they sent housekeeping up straight away to re clean the whole room. We had... More 

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Pembroke, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Westin for a business conference, and had my mother and my toddler with me as well. Concierge staff went above and beyond, helping me out with my bags at check in and check out. All the staff I interacted with were friendly and helpful. The room was large and clean and very accommodating for an active... More 

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Christina A, Thank you for your feedback. I am delighted you had an excellent stay with us! We are lucky to have a great concierge team who truly care about each guest stay, I’m so happy to hear that they provided you with wonderful service! You can be sure that they will all be recognized for this. We hope... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I thought I had left an item in my hotel room and called the front desk a few hours after checkout. They immediately contacted the housekeeping staff. The housekeeping supervisor got in touch with me immediately, was extremely friendly and helpful.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear RobandMar, Thank you for your feedback. I am so happy our team was prompt in getting in touch with you regarding the item you left behind. Here at the Westin Ottawa we are lucky to have a team who genuinely cares about our guests and are friendly and helpful. We hope to see you again soon! Be well, Ross... More 

Ottawa, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

My room was immaculate and the bed was soooo comfortable. I had organized a convention for 150 people and the staff that I worked with were extremely professional yet personable and they saw to my every need. All of the meeting rooms were great and they were all set up in the way I had asked. We had 2 meals... More 

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear rossmit2015, Thank you for your feedback! I am delighted you had an excellent stay and convention with us! I am happy to hear that you enjoyed our Heavenly bed, there’s nothing like a great night’s sleep when away from home! It’s also great to hear that your convention went so smoothly and that everyone enjoyed the food. We are... More 

Oshawa, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

its awesome for family and friends! its better to stay in that hotel for more the 2 days! if u have kids then there is lots of things for ur kids to do in there! There is so much fun! There are pool and a gym for older! There is also a hot tub!

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Gabriella P, Thank you for your feedback. I am delighted you had such a fun time staying with us here at the Westin Ottawa and that you found plenty of activities for your children to partake in! Our hotel and this city are great for family vacations and we’re so happy you stayed with us! We hope to see... More 

Ottawa, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I wanted a night away in my own city so chose to stay at the Westin because I expected it would be a comfortable retreat from home. We paid extra to be on a higher floor with a view of the fireworks in the Ottawa River that night. We brought our bathing suits and visited the spa area and were... More 

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Jamine A, Thank you for your feedback. I am happy to hear you enjoyed our location and would recommend our hotel to anyone visiting Ottawa. I would like to apologize for any inconvenience that you experienced with our pool area. I will be sure to take these comments back to our team. I am also disappointed to hear that... More 

Hoi An, Vietnam
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Fairmont Chateau Laurier for two nights and the Westin (one block away) for three nights. We could have extened our Westin stay, but thought we would treat ourselves and stay at the Chateau for a few nights. Never again. The Westin was a better room, better service, better rate and felt more luxurious than the Chateau... More 

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Nannibears, Thank you for your feedback! I am delighted that you had an excellent stay with us! I am so happy to hear that you enjoyed our rate, service, and guestrooms. I’m also pleased to hear that you found our associates to deliver high quality and professional service. Here at the Westin Ottawa our team strives to make each... More 

Geraldton, Canada
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel! Rooms are clean, bright, and spacious. All offer interesting views of downtown Ottawa but if you can get a higher-floor room on the Rideau Canal side you are in for a treat. All staff were absolutely fantastic and professional. This extends to the front desk and concierge staff, conference facility folks, and the restaurant/coffee shop staff, too. Can... More 

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear GeraldtonSteve, Thank you for your feedback. I am delighted that you had a great stay with us! It makes my day to hear that our team provided you with fantastic and professional service, you can be sure I will recognize them for this. I am also happy to hear that you enjoyed the view from your room and we... More 

Hotel Review Summarization

What travelers say

  • Byward Market(26)
  • Rideau Centre(15)
  • Parliament building(15)
  • Very nice(9)
  • Room service(7)
  • Double beds(4)
  • Friendly and helpful(3)
  • Great location(3)
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