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The Westin Ottawa

#8 of 69 Hotels in Ottawa
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11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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The Westin Ottawa
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1,583 Reviews from our TripAdvisor Community

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Point Frederick
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in Ottawa visiting family and only stayed overnight, but it was long enough to enjoy a heavenly sleep and relax. The rooms are the usual Westin standard and have been updated recently. Room service was a little expensive and the menu very limited. The restaurants down near the market place are a far better option. Would we stay... More 

Helpful?
Thank L W
Edmonton, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Brian at the front desk was extremely helpful in the booking and checking-in process. He was able to accommodate my request for a room. Housekeeping staff was friendly and professional. Westin brings an expected high level quality of experience, but the staff made this stay most memorable. Thank you all very much.

Helpful?
Thank Westent
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My Wife and I come to this hotel for a night away. Immediately you can tell what an outstanding hotel the Westin is. From the friendly staff to going and above and beyond with a free room upgrade to make our time away as enjoyable as possible. The rooms are exceptionally clean and what a view! The Shoreclub was a... More 

Helpful?
Thank John C
Ann Arbor, Michigan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel room wasn't clean. I made a request to change coffee machine because it wasn't used or cleaned for awhile but no action was taken. I have emailed hotel manager too. I think I have paid too much for cheap service. Please check uploaded puctures.

Helpful?
Thank nickahir
Toronto, Canada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Met all of my expectations in all areas. Clean, spacious, accessible. Desk and conceriage were helpful efficient and fast. Strangely few electrical outlets in the room made charging phones and computers a harder task than one would expect......I probably could have asked for an extension cord with additional outlets. A+++++

Helpful?
Thank JoelZToronto
Atlanta
Level Contributor
109 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had booked a corner room and couldn't have asked for a better view of the Canal, Winterlude activities, and the Ottawa skyline. The hotel is centrally located with easy access to most everything in Ottawa, even public transportation if needed. One nice feature is that the hotel connects via skybridge to Rideau Center so if you want to do... More 

Helpful?
Thank BranNewareAtl
1 review
5 of 5 stars Reviewed 5 days ago NEW

CMA is a frequent customer and it is my exclusive place of stay for my frequent travel. This visit was more special as Westin threw a party for us! I have stayed many times at this hotel for its location, rooms, service and views. Wifi was covered due to my status and corporate affiliation.

Helpful?
Thank Can-Doc-RT
Level Contributor
442 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 486 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stay here frequently, but only recently decided to be closer to the elevators. Great idea. The rooms are bigger with a good view and were easily about 50% larger than the other rooms in the corridor. The coffee/amenities are the same. They should change their soap/shampoo as it is very drying, perfumed stuff. Blech. This month it is double... More 

Helpful?
2 Thank pw0867
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear pw0867, Thank you for your feedback. I am pleased that you enjoyed your corner room! Here at the Westin Ottawa we view all feedback as a gift and a way to enhance upon and improve each guest experience. I've taken note of all of your comments and will be passing them along to our team for review. We hope... More 

Victoria, Canada
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Spend a lot of time in chain hotels for business which are fine, they serve the purpose but I forgot just how glorious it is to stay in a Tier One, first class hotel. The location is in the heart of downtown Ottawa, a walk to just about everything, including the winterlude events, ice skating on the canal, Byward Market,... More 

Helpful?
Thank ubergirlcanada
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear ubergirlcanada, Thank you for your feedback. I am delighted you had an excellent experience staying with us! I do hope that you had the opportunity to explore our beautiful capital city while you were here and take part in some Winterlude festivities! We apologize for any inconvenience with the parking price. Unfortunately the parking garage is not owned by... More 

Golden Lake
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Extremely friendly and helpful staff. Room was spacious, well appointed and very clean. Quiet, restful sleep. Short walk to all the city's best attractions. Wifi was an additional charge, which in this day and age, seems like a bit of a money grab. Checkout was a breeze, invoice emailed to me. Overall great experience!

Helpful?
Thank Jeff S
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