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The Westin Ottawa

#12 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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The Westin Ottawa
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Ranked #12 of 67 Hotels in Ottawa
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
JMark2014 Ancaster, Canada
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1,196 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ancaster, Canada
Top Contributor
53 reviews 53 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just near the byward market and parliament hill and so location is great. The canal is right in front of the door and so great for a run or bike ride. Hotel is clean and rooms are spacious. Food is somewhat expensive in the Shore Club and for cheaper food head into the Rideau Centre or Byward market. My only... More 

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Toronto Ontario
Contributor
17 reviews 17 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Travelled here on business last weekend for a convention. Service was excellent in all respects starting with the doorman - checkin - concierge - wait staff - housekeeping staff - everyone I interacted with. The hotel facilities were comprehensive - very clean - well-laid out. The convention was for over 400 people and the buffet breakfasts, lunches and dinner were... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Charlyholly, Thank you for your feedback. We are delighted that you had such an excellent experience staying with us! I am happy to hear that our associates provided you with great service; our main goal is that each guest has a special and unique stay and we are lucky to have associates who genuinely care about this. It’s also... More 

Oakville, Ontario, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spent a night at this hotel on a business trip. The hotel was very clean and so was the room. however I found that the room was pretty noisy I can hear people flushing toilets and turning on showers. the room was nice and spacious. the desk had a chair that wasn't comfortable it didn't have armrests and it... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear SamGabrail, Thank you for your feedback. We are happy that you found our hotel to be clean and were satisfied with your stay, despite the noise issues. In order to save on water we changed all of the toilets in the hotel to an air flush, the down side of this is that they are noisier than your normal... More 

canada
Contributor
12 reviews 12 reviews
4 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have stayed at the Westin in Ottawa before and really liked the hotel. The rooms and location are great. However, we got a nasty surprise when checking in this evening. The hotel has implemented a "Go Green" initiative. This means you can opt out of daily housekeeping service and get the internet for free. However, if you want housekeeping... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear otterskins, Thank you for your feedback. I do apologize that your experience staying with us was affected by the fee for the internet and our Make a Green Choice initiative. We value your comments and are in the midst of discussion and review regarding the internet fee. At the Westin Ottawa the environment and green efforts are of utmost... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel, lovely big rooms and great views of Canal and Parliament. We were there as part of a group participating in an ice hockey tournament in Ottawa. The hotel was particularly busy due this and reception and lobby area was overrun with players and hockey bags galore mainly due to it being only area to obtain free WIFI. Queuing... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear redflames22, Thank you for your feedback! I am delighted to hear that you loved our beautiful capital city and had a great stay with us! We apologize for any issues waiting for the elevators and the busy lobby, depending on occupancy and what’s happening in the city our lobby can be high energy. We hope your guest room was... More 

Laval, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Efficient check-in and also a personalized service by the use of my name went interacting with the hotel. The manager of Shore steakhouse remembered me from my last stay and took time to strike up a conversation with us.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Gilles S, Thank you for your comments. I am delighted you had an excellent stay and that our associates personalized your service. Our team always strives to go above and beyond in making our guests have a special and unique stay. I am also happy to hear that you had an excellent experience with the Shore Club! We hope... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel had it all for after a long day at the trade show. The mall offered great treats (e.g. Godiva chocolate and Nespresso espresso), a great gift for the family, and then to the restaurant in the hotel. All of this was in the hotel. Never had to leave the indoors or grab a cab. For the business traveler... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Ken K, Thank you for your feedback. We are delighted you had an excellent experience staying with us! Our location is quite convenient for business travelers, with indoor access to the Rideau Centre and two great restaurants on site, you can’t go wrong after a long day! We are so happy you enjoyed and hope you left feeling revitalized... More 

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When I booked my trip I had the same room as last time (which is great!) And I had an early client meeting; so I called the day before arrival asking if my room could be ready early. When I arrived at 9am my room was ready!!! Fantastic!!

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear YUL_Traveller_40, Thank you for your comments! I am delighted to hear that our associates made sure your room was ready for an early check in. I hope that your client meetings were successful and that we see you again soon! Be well, Ross M General Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We were pleasantly surprised that we had received the SPG upgrade! Great room, continental bfst and late checkout! We have stayed in a corner before and enjoyed it again. Breakfast at Daly's was fantastic, variety, lots of juices as well as pots of coffee. My wife was able to use the pool and I the gym because of the late... More 

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Optiguy, Thank you for your feedback, it sounds like you had an excellent stay with us! I am delighted to hear that you enjoyed your upgrade, took full advantage of the late checkout and had a fantastic breakfast at Daly’s. Mini vacations are the best! We hope to see you back again soon! Be well, Ross M General Manager More 

Edmonton, Canada
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

A renovated property with great rooms and the best beds. The gym is one of the best I have used in a hotel. The Shore Club is on site and is a very good restaurant but a bit pricey. Great access to the market region.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear douglasmh, Thank you for your feedback. I am delighted you had an excellent stay with us! It’s wonderful to hear you enjoyed our Heavenly bed and our WestinWORKOUT Fitness Studio. There is nothing like an awesome work out and a good night’s sleep! We hope you left feeling well rested and rejuvenated. We hope to see you again soon!... More 

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