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All 66 Ottawa hotels

The Westin Ottawa

4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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Ranked #15 of 66 hotels in Ottawa
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
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1,001 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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English first
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for one night in August. The hotel is well situated close to good shops and restaurants. The 3rd floor opens directly to Rideau Centre a shopping mall. My room with a king bed was clean and spacious with a good view of parliament and the city. The front desk staff, particularly the concierge were very... More

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Singapore, Singapore
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

First time in Ottawa. Stayed at the Westin, apparently it's one of the best. The room was nice, the shower was great, the bed was awesome but the service was ZERO! It was so bad that we dont feel the connection with the hotel at all. Just see it this way, if you dont care about service or how ppl... More

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Oakville, Canada
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Westin Ottawa was the hotel recommended for a wedding we attending in Ottawa during the Labour Day weekend. Getting to the hotel via GPS was confusing but we finally made it. Check-in was quick and efficient. We took advantage of valet parking to make it easier for us and it worked out well. The room was spacious, clean, and... More

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Kingston, Canada
5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

As always, our stay at any Westin hotel is great. The Westin in Ottawa did not disappoint. Our corner King suite was modern, clean and comfortable with views of the city, parliament buildings and the canal. When we wanted to extend our stay an extra night, the front desk staff went above and beyond to accommodate us and even keep... More

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14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed 5 nights on a vacation in Ottawa. Loved the city, loved the hotel. Sent up a bottle of wine and a cheese tray the night we arrived. Staff was very friendly and helpful. They let us see the room before checking in since we were staying 5 nights. Location is very central to every thing You want to... More

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Boston, Massachusetts
Top Contributor
155 reviews 155 reviews
32 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was looking forward to my stay here because my stays at Westin never disappoint. But because my expectations are set so high by the usual experience, this one was a bit of a letdown. I gave it three stars because the hotel stay was just average, I'd say. When I checked into my room there was a metal hanger,... More

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Port Coquitlam
Top Contributor
115 reviews 115 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Hard to find a location in ottawa that has spectacular views of the Parliament buildings and so close to the famous By Ward marketplace. The service was outstanding. Great greeting. Excellent front desk and a tasteful room. The walls are a little thin as you can hear your neighbors toilet flushing but the location made up for a few small... More

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We booked a suite at The Westin directly over the hotel website but discovered after arrival that they did in fact not have one for us. Unfortunately they forgot to tell us when we checked in! With great anticipation we opened the door to the 'suite' only to find a single room with a connection door, which was locked, of... More

Was this review helpful? Yes 2
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here one night, after driving all day, so our experience should have been limited, but thanks to the enthusiastic doorman, we found ourselves within walking distance of the fantastic market area, where we ate dinner, and attended an amazing light show at the parliament building. We had our dog with us, and she was treated as a member... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Kelly F, Thank you so much for your feedback! I am so happy to hear that you had such an excellent experience staying with us. We all know how tiring it can be to travel all day so we try our absolute best to enhance our guest experiences in any way that we can upon arrival and throughout your... More

Toronto, Canada
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I was really disappointed in the westin...bathtub seemed clogged, lamps didn't work, barn doors leading to bathroom stuck...furniture kind of scratched up. Beds are super comfy and clean though. I should have change rooms but frankly didn't want to waste time doing that...

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear droid_girl, Thank you for your feedback. I am very concerned to hear that your stay was not what you would have hoped it to be and I apologize for any inconvenience met with your room. Our associates would have been quite happy to accommodate you during your stay had they known your concerns. I would like to check in... More

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Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin

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Hotel Style
#3 Luxury Hotel in Ottawa #8 Business Hotel in Ottawa #14 Romantic Hotel in Ottawa #20 Family Hotel in Ottawa
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Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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