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All 67 Ottawa hotels

The Westin Ottawa

4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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80%
Ranked #15 of 67 hotels in Ottawa
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
landroverOntario Ontario
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956 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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English first
Ontario
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice, clean comfortable hotel with a great location right in the heart of the city. Near the parliament buildings, the market and connected to the Rideau Centre for shopping. We were surprised that at approximately $200 per night for a room that there was a charge for internet.

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Three Hills, Canada
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

In keeping with the Westin brand, the hotel itself was excellent - service & experience you'd typically expect. Room was nicely appointed & I particularly enjoyed my 22nd floor view. The location though is likely it's best asset - close to the action. The Rideau Canal is right across the street, Parliament Hill a couple blocks away, Rideau locks one... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Swazimac, Thank you for your comments. I am delighted to hear that you had an excellent stay here with us at the Westin Ottawa. I’m so happy that you were able to enjoy the view from the 22nd floor; it’s one that we never tire of. We are fortunate to be situated right in the center of capital; it’s... More

Montreal, Canada
Top Contributor
62 reviews 62 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Good clean hotel. Centrally located and close to all the sights, sounds and especially smells during Rib Fest!...Also good shopping is close by, the Rideau Centre is connected to the hotel. Staff is courteous and efficient.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Duck-Nanni, Thank you for your comments. I’m delighted that you had a great experience with our staff and liked your stay with us. Ottawa has so much to offer, we are lucky to be located in the center of it all. I hope you took full advantage of rib fest, the capital has such great festivals! We hope to... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

very nice hotel newly renovated rooms are spacious and confortable even have rooms with sporting equipment very busy hotel might be bait noisy sometimes right in the center of the city opens up on mall

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Sabbah2690, Thank you for your comments. I am so happy that you enjoyed our hotel and had a comfortable stay! Please come back soon. Be well, Ross M General Manager More

Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

On Sunday June 29th, 2014, I went into the Westin gift shop on the first level because my elderly grandmother was getting fatigued by the sun and needed a hat (the Rideau Centre was closed and the gift shop was the closest to where we were). After purchasing her hat, she needed to use the washroom. When we asked the... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear P M, Thank you for your feedback. As our third floor washrooms are right beside our direct connection to the Rideau Centre, we have a policy in place that they are always locked and only accessible by guest room key. This is a courtesy to our guests and also a security measure that we take. I do apologize for... More

St. John's, Canada
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Westin is my "go to" hotel in Ottawa. It is a great downtown location attached to the Rideau Centre and within walking distance to Parliament Hill. I have been there many times and was pleasantly surprised with my recent visit. The rooms have been renovated and modernized. I stayed in a suite which large and nicely appointed. The bathrooms... More

Was this review helpful? Yes 2
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Gnatsum, Thank you for your comments; we are delighted that you had such an excellent experience staying with us! Our whole team will be quite happy to hear that you found our new elevator system excellent, we have invested a lot of time and resources into this project, and to hear positive feedback makes our day. We’re also happy... More

Calgary
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay here frequently on business. I think the elevator problem has been solved. The rooms have been renovated. The beds are awesome. Fitness/pool are very good. I have not tried the restaurants - I usually walk over to the market area. Lack of free wi-fi is a pain. Line-up at check in has been slow the last couple of... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear jlk919395, Thank you for your comments. It means a lot to us that you mentioned our elevators; we have invested considerable resources to modernize them so that we are able to provide our guests with a state of the art experience. We are also delighted that you enjoyed our beds – the Westin Heavenly bed is something we pride... More

Dallas, Texas
Top Contributor
65 reviews 65 reviews
40 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel's location is great. The room is large and clean with big windows, and the bed is very comfortable. The views from the room were great. I could see Rideau Canal and Parliament Hill and Buildings. The hotel is connected with Rideau Center, and close to Byward Market and Parliament Hill. We had a really nice stay.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Chul A, Thank you for your feedback. We are delighted that you enjoyed your time with us! Here at the Westin Ottawa we consider ourselves lucky to be located in such a prime and central setting. We are happy to hear that you enjoyed the view, it’s one we never tire of. We do hope that you had the... More

Toronto
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful, the rooms are beautiful, the service at the front desk and the concierge was great however I am EXTREMELY DISAPPOINTED with the housekeeping service, and quite frankly shocked. I was in the room when the attendant came and stayed out of her way. She didn't take any of the dirty dishes. She didn't wipe down any... More

Was this review helpful? Yes 2
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Neenandeli, Thank you for your feedback. I am extremely disappointed to hear this and would like to apologize for this recent experience. It goes without saying that having a clean room is essential to a great stay, so rest assured I will be following up with our Housekeeping team. Should you be willing to grant me the opportunity to... More

New York City, New York
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very good hotel. The rooms are big and beds are very comfortable . Only thing bad I can say about it is they don't offer free WiFi. For what you pay for the rooms, it should be included. But all and all we had a very nice stay.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Elvis082, Thank you for your feedback. I am so happy that you enjoyed your stay with us, and that you liked our Westin Heavenly beds. Nothing beats a great night’s sleep in a comfortable room! I noted your comment about the Wi-Fi, this is definitely something I will bring to our operations team to discuss. We hope to see... More

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Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Luxury Hotel in Ottawa #7 Business Hotel in Ottawa #8 Romantic Hotel in Ottawa #18 Family Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 
Number of rooms
495

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