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The Westin Ottawa


Hotel class 4.0 of 5
11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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Reviews you can trust

76% Recommend
4.0 of 5 stars 172 reviews
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All (172)
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3 of 5 stars
Canuck075   3 contributions
Toronto
Nov 4, 2009 | Trip type: Business New

Great hotel, great location however beware of the valet service. For $30 you should expect to have the right car brought up to you.....right?? On a recent stay I was given someone else's car. To their defense, it was the same type of car and colour but REALLY is their an excuse? It made for a stressful day.and unfortunately I... more

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4 of 5 stars
Scotiatravel   3 contributions
Nova Scotia, Canada
Oct 31, 2009 | Trip type: Business

The Westin has modern, clean rooms (with incredibly comfortable beds) in a great downtown location. It is attached to a shopping mall with a variety of quick food choices, but also an easy walk to the many restaurants in the Market area. There is a mini-fridge in every room and you can order a variety of healthy food and treats... more

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5 of 5 stars
KailuaGal   32 contributions
Kailua, Hawaii
Oct 30, 2009 | Trip type: Business, Solo travel

I stayed 6 nights at the Westin Ottawa in October 2009. It’s a nice hotel with a great location – central to Ottawa’s museums, art gallery, Rideau Canal, Parliament Hill, The Market, etc. The lobby was nice, but didn’t necessarily lend itself to me wanting to spend time there. For instance, I was actually looking forward to a crackling fireplace,... more

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3 of 5 stars
Fearful   84 contributions
Oct 29, 2009 | Trip type: Couples

We were guests of the hotel for 3 nights while attending a family event in the city. This was my first time to Ottawa, and although my spouse has been there multiple times on business, he has not seen the city as a tourist. We had a newly renovated room, 2019, just off the elevator lobby. Although I first demurred... more

Management response from
TheWestinOttawa, General Manager

Thank you for taking the time to post your comments. I truly apologize that the service you received did not live up to Westin standards. Please send an email to ottaw@westin.com if you would like to discuss this with me directly. I would welcome the opportunity to connect with you. Be inspired...be Westin! Sincerely, John J

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5 of 5 stars
CassidyKazoo   1 contribution
ottawa
Oct 29, 2009 | Trip type: Family

We have stayed at the Westin Ottawa many times in the past year and have never been disappointed. When they say Heavenly Beds they mean heavenly beds! We enjoyed them so much we actually purchased one for our master bedroom. The suites are spectacular and all newly renovated. The food in the restaurant has something for everyone. Our family age... more

wonderful
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5 of 5 stars
DWYVancouver   1 contribution
Vancouver
Oct 28, 2009 | Trip type: Family

Hotel has been recently renovated. Room was very well appointed. Service right from valet to room service to bar to housekeeping were warm, welcoming and attentive. Very relaxing stay. Great to be connected to the Rideau Centre during inclement weather. more

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5 of 5 stars
rubiksgirl   3 contributions
Toronto, ON
Oct 21, 2009 | Trip type: Couples

I booked this hotel through Hotwire, and was pleased when I saw it was a Westin. It lived up to its name! The staff was very nice, polite and friendly. The room was amazing, bed was super comfortable, very clean and well lit. The location is perfect, it is attached to the Rideau Centre which is right downtown. Overall had... more

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4 of 5 stars
HuarenToronto   33 contributions
Toronto
Oct 18, 2009 | Trip type: Business, Solo travel

Was in Ottawa for 2 nights. This centrally located hotel recently refurbished their rooms (still not completed when I was there). The new rooms are much easier on the eye, functional and better lay-out. The size is smaller (to make room for larger bathrooms - but not that much bigger). If you're not looking for a bath-tub, recommend you request... more

Management response from
TheWestinOttawa, General Manager

Thank you for your comments. I am delighted you enjoyed our newly renovated guestrooms and look forward to welcoming you back soon. Be Inspired...be Westin! Sincerely, John J

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4 of 5 stars
jennifey   4 contributions
Toronto, Ontario
Oct 14, 2009 | Trip type: Family

We stayed at the Westin for a weekend away with 2 boys, ages 8 and 10. The location of this hotel is ideal as it is within walking distance to many attractions, Byward Market etc., and also adjacent to the Rideau Centre for shopping and the bus transitway (handy for getting to War and Civilization Museums). Staff was friendly, but... more

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3 of 5 stars
ScottC   34 contributions
Victoria
Oct 10, 2009 | Trip type: Business, Solo travel

As a vocal advocate of Westin hotels I was shocked that this hotel only ranked 15th in Ottawa. After staying there I am shocked it ranks this high. The service is cordial and nothing more. It appears that confirmed reservations are ignored and rooms are allocated on a first come first serve basis. My king bed confirmed turned into 2... more

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The Westin Ottawa Also Known As

  • Westin Ottawa
  • Westin Hotel Ottawa
  • Ottawa Westin
Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada