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All 66 Ottawa hotels

The Westin Ottawa

4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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81%
Ranked #12 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
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915 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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US
Top Contributor
55 reviews 55 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is my 3rd stay at this hotel. Its location is perfect, the rooms are very spacious, clean, and well decorated; truly 4 stars. The pool is very nice and kept clean; great for families! The breakfast buffet at the restaurant is really nice (although a bit expensive). The only "problem" (although minor) for this particular stay was that both... More

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Cambridge, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

A great choice in downtown Ottawa. Just park your car and walk everywhere. First class workout equipment. Nice pool. Very kid friendly. We were there for the Easter Sunday brunch which was excellent. Lots of chocolate eggs for the kids. The rooms are spacious, clean,with lots of towels. Staff is friendly and helpful.

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Tbilisi, Georgia
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location linked with mall. Great gym, ok pool (could be upgraded). Comfy beds, nice rooms. Staff is great. Use the valet parking. Good coffee in room. Tv in room is great and high floors give good city views. Would recommend as a great option for ottawa.

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Boston, Massachusetts
Contributor
15 reviews 15 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great downtown location and most of the cities attractions are a easy walk away. The hotel room was a typical Westin room and had no issues during my stay. The staff members provided professional and courtesy customer service at all times.

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Vancouver, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Have been to Ottawa a number of times for business but had never stayed at the Westin. The room was clean. Hotel is in a great location; close walking distance to Byward Market restaurants. Restaurant/bar in the hotel has a good selection a local beers and food was good. I plan to continue to stay there when in town.

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Toronto, Canada
Top Contributor
67 reviews 67 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We were here last week for a few nights. The location is ideal - right downtown, a block from Capital Hill. Easy to walk to many museums and galleries. Steps to lots of wonderful restaurants including Byward Market. The Rideau Centre Shopping Mall is attached to the hotel as well. The rooms were spacious and very well appointed. Really comfortable... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Deborahjune, Thank you for your comments. I am thrilled that you had such a great experience staying at the Westin Ottawa. Every day I am amazed by our location and its close proximity to such remarkable history, beautiful sites, and impeccable culinary delights. Having our property right in the middle of this makes for an excellent vacation, and I... More

Vancouver Island, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent stay, a busy central hotel, close to all downtown Ottawa has to offer. Great service with attentive staff. Rooms large and comfortable with supportive beds. I would recommend this hotel for those wanting to be in the heart of the action. Food quality was excellent as you would expect from a Westin

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2 reviews
5 of 5 stars Reviewed 1 week ago

I've stayed here numerous occasions due to business in Ottawa and keep coming back. Clean, modern rooms and the very comfortable Westin Heavenly Bed. The parking valet staff are great and greet me by name. The gym is also excellent with lots of equipment and machines. As an SPG Platinum guest, I've also received numerous upgrades to their fabulous Junior... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Daniel A, Thank you for your comments. Receiving positive feedbacks from our guests truly makes our day! I’m glad you enjoyed the Heavenly Bed, it’s ten layers of pure comfort and something we are pleased to say we have become known for. At the Westin Ottawa we believe there really isn’t anything like a great night’s sleep and waking... More

Toronto, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here recently while exhibiting at a trade show at the new Convention Centre, conveniently located next door and attached via a walkway. Check in was normal and efficient but I noticed an odour upon entering the room, as if an unwashed man had occupied it previously, or one who needed his clothes washed. As I was out for... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear yyzcanadagal, Thank you for your comments. We apologize for the unpleasant odour you came across in your room. We will certainly use your feedback to ensure another guest does not encounter the same challenge. This information has been passed along to the appropriate departments for follow up, again thank you for letting us know. I hope to have the... More

Toronto, Ontario, Canada
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So - the Westin is a well-known Ottawa hotel. Modern renovations and a good location make it a good spot...but! buyer beware. I arrived at 145 to find my room wasn't ready. I took an upgrade at a nominal cost of $20/night. Upon my check in (after 3hrs of travelling) I was told the restaurant was closing in 15 minutes... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Sue O, Thank you for your feedback. You identified that you arrived at 1:45 and your room wasn’t ready, our check in time is 3:00, but we do our best to try to accommodate early check in. We apologize we weren't able to do this for your stay. We also apologize that our staff didn’t direct you to the... More

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Additional Information about The Westin Ottawa

Also Known As:
The Westin Ottawa Hotel Ottawa
The Westin Ottawa Hotel
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ottawa
#3 Romantic Hotel in Ottawa
#9 Business Hotel in Ottawa
#10 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
Official Description (provided by the hotel):
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 
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