We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 62 Ottawa hotels »

The Westin Ottawa

4.0 of 5
11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Hotel amenities
The Westin Ottawa
Ranked #6 of 62 hotels in Ottawa
4.5 of 5 stars 526 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

526 reviews from our community

What travelers say about this hotel
  • Rideau Centre(25)
  • Byward Market(23)
  • Parliament building(15)
  • Rideau canal(14)
  • Very nice(13)
  • Great location(13)
  • Room service(9)
  • Shopping mall(7)
  • Hot tub(7)
  • Internet access(7)
Traveler rating
    264
    148
    66
    36
    12
Only show reviews for Family (103) | Couples (132) | Business (185)
Date Rating
Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 30, 2012 NEW

Overall the hotel is great: perfect location, room with view, spacious and modern rooms, great bathroom. The staff hotel is also very courteous. But there is one major downside for an hotel of this type: The noise level between the corridors and the room. My room was next to the elevator and all night I could hear the elevator "bip".... More

Was this review helpful? Yes
New York City, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 28, 2012 NEW

This is our fourth visit to the Westin, Ottawa and overall the experience has remained very good. The facility is showing a bit of wear - there's peeling paint in the bathroom, escalators not working, and because of it being a busy weekend, a bit noisier than I remember. However, the service and staff remain top notch and who can... More

Was this review helpful? Yes
See 2 more reviews by Frank J for Ottawa
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
May 29, 2012

Dear FrankJ, Thank you for taking the time to post your review. Although I am very pleased to read that you enjoyed our beautiful views and found our staff to be accommodating, I am troubled to read that your guestroom was not 100% up to the high standards we set for ourselves at Westin Hotels and Resorts. I encourage you... More

Kitchener, Canada
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2012 NEW

This hotel was conveniently located within walking distance of Parliament, the Market district, and the bridge to the Museum of Civilization. Rooms are clean and spacious. The fitness room smelled of chlorine, though, due to proximity to pool. Breakfast is very expensive.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
May 29, 2012

Dear CanadianRosemary, Thank you for taking the time to provide feedback regarding your recent stay with us! I am pleased to read that you enjoyed our guestroom facilities, and that you were able to take advantage of our ideal downtown location. Although our swimming pool is salt water, we do use chlorine in our whirlpool, which I believe was the... More

Toronto
Senior Contributor
30 reviews 30 reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed May 28, 2012 NEW

This hotel is supposed to be one of the premier business hotels in Ottawa so why o why do they charge for internet access. I dont want the TV, I need the internet. In every other respect it is OK - clean, helpful staff etc - however this one critical failure is a critical failure.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
May 29, 2012

Dear travelled_from_TO, Thank you for taking the time to express your concern regarding the internet charges. At the present time, Westins in North America do still charge for internet service. You will find that our fees at The Westin Ottawa specifically are in line with the other hotels in our area of the same category and class; however, I will... More

Cobourg, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 24, 2012
1
person found this review helpful

This hotel is outstanding in customer service and a very friendly and helpful staff. We were guests there May holiday weekend and while there had car trouble and found that there were no service centre parts stores open over the weekend. The PR lady called around found and outlet in Gatineau P.Q, arranged for the hotel valet to drive me... More

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
May 29, 2012

Dear BrianT, Thank you so much for taking the time to share your story. I am thrilled to hear that our staff left you with such a great impression, and that they went above and beyond to ensure you were well cared for during your stay with us. This is exactly the type of service we aim to provide, and... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2012

The Westin Ottawa is a wonderful hotel, from the first step into their doors until the last. The staff was extremely helpful, friendly and hospitable. We stayed in room 2211; the deluxe room, perfect view of the canal and the Parliament building. Other than the fact that the room was clean and the beds were comfortable, there are a few... More

Was this review helpful? Yes
Roanoke, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2012
1
person found this review helpful

This was the first time in a while that my family had stayed in a Westin Resort. Although the valet staff were not as friendly as they might should have been (very stuck up), the rest of the staff were friendly and helpful. The lobby was clean, the room was great -- very clean, HD television channels, extremely nice bathroom,... More

Was this review helpful? Yes
See 2 more reviews by Travis A for Ottawa
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
May 29, 2012

Dear TravisA, Thank you for your comments. Although I am pleased to read that the rest of our staff were friendly and helpful, I am concerned to read that you did not feel welcomed by our valet staff. I will be following up with our Guest Service Managers to ensure they follow up with the members of our driveway team... More

Canmore
Senior Contributor
27 reviews 27 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 18, 2012

Stayed here for a few days for a conference last week and overall the hotel was really good. The room was clean and modern, and well maintained by the housekeeping staff each day. The bed was comfortable and the bathroom was spacious. Service from hotel staff was generally friendly and helpful. The hotel is really well located and easy walking... More

Was this review helpful? Yes
Ottawa, Canada
Top Contributor
51 reviews 51 reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 17, 2012

Great hotel, right by the Rideau canal and other attractions. The rooms were spacious, and we visited when they were newly renovated, which was great. The restaurant is sublime, (I would recommend the gnocchi). Our room was very nice and clean and we had a comfortable stay.

Was this review helpful? Yes
See 3 more reviews by Anna v for Ottawa
Vancouver, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 15, 2012

I want to explain my review in point form as its easy to read and judge if this hotel will meet your needs: PROS - >Location (<5 mins) - Rideau Centre, Ottawa Convention Centre, Subway, Mcdonalds, Food Court, (10 mins) - Parliament, Byward Market >Friendly really friendly staff. Was greet by telephone as Mr. Smith every time. >Clean rooms >Beautiful... More

Was this review helpful? Yes
See 2 more reviews by Parm D for Ottawa

Travelers who viewed The Westin Ottawa also viewed

Albert at Bay Suite Hotel
4.5 of 5 stars 394 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d182966?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
BEST WESTERN PLUS Victoria Park Suites
4.5 of 5 stars 176 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d182016?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Minto Suite Hotel
4 of 5 stars 405 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d182983?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 62 hotels in Ottawa, ranked by popularity »

Been to The Westin Ottawa? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Westin Ottawa

  • Westin Ottawa
  • Westin Hotel Ottawa
  • Ottawa Westin
Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Price Range: PLN: $$$

Owners: What's your side of the story?

If you own or manage The Westin Ottawa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Westin Ottawa
Show the lowest price for this hotel (from our partners)
Show Prices