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All 66 Ottawa hotels

The Westin Ottawa

4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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81%
Ranked #15 of 66 hotels in Ottawa
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Sparkian Vancouver, Canada
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965 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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English first
Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I was at the hotel for a conference in May, with the conference held inside the hotel too. The service for both the conference and the rooms was fantastic, although the internet access failed frequently (and seemed to require logging in more than once a day). This does seem to be a common problem for conference venues with many devices,... More

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Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel with refurbished rooms . Friendly helpful staff. Located next to the Byward market, Parliament Hill and the Rideau Centre . Free newspapers and bottled water. Even the new elevator system was easy to use. The problem. Charging for WIFI. Come on gang, now a days, even the most seedy joint provides it for free. It's time to surrender... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Ian O, Thank you for your feedback. I’m so happy that you had an excellent stay with us! I will take your comments about the WiFi charge back to our team. We view feedback as a gift, and as an opportunity to identify our weaknesses and work towards improving the service and experience we provide. Thank you again for... More

Toronto
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Westin Ottawa from July 9 - July 11 for a conference. Overall, very satisfied with the Westin's employees, facilities, etc, however the one service that was severely disappointing was the WiFi. As part of the conference (CSFX), WiFi was included with the room and throughout the hotel conference floor/business centre. Despite logging in and connecting to... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Terakita, Thank you for taking time to offer honest feedback from your recent stay with us. I apologize for the WiFi inconvenience; I will make sure to look into this issue with our IT team. I know how essential having internet access is, especially when here on business. I am happy that we met your expectations otherwise and that... More

Ontario
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I attended a conference at the Ottawa Convention Centre which is attached to the hotel. This made it very convenient as I was able to sleep in and not worry about driving to the conference. I was surprised by how clean and modern my room was. The shower was beautiful, and the bed was comfortable. The location of the hotel... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear jenmichliz, Thank you for your comments. I am delighted you enjoyed your stay with us! I love to hear when guests take advantage of our location. Being located right beside the Byward Market and Parliament Hill gives our guest’s ample opportunity to explore beautiful central Ottawa. I’m glad you enjoyed the National Gallery; it’s a favorite of many! I’m... More

Ottawa, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Very good staff there and they are very nice! I try to reach Yasmin who works there and professionnal. I had a chance to talk with her and exchange few words. Very good reception and professional staff I can be reached at andy@winsen2011.com. This is to join Yasmin if she can! Thks

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Montreal
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights in june 2014. Nice place, has everything. I found it to be pricey. Example, the self park is $24. per day. Add that to the room, it becomes expensive. Great place for walking to the market or the hill. Room is clean, well kept, A/C not too noisy. Lots of light through the window. Neat elevator system,... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear milepat, Thank you for your feedback. I am so happy you had a nice stay with us here at the Westin Ottawa. It’s great to hear that you enjoyed your room and the close proximity to the Byward Market and Parliament Hill. We hope you had the chance to explore this great capital city! Our apologies about the price... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a short one night stay and the location could not be better. The staff were all very friendly. The buffet breakfast was a bit expensive but the food quality was quite good. Someone had smoked in our room but the staff quickly switched us to another room with a great view of parliament hill.

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear bsfriedland, Thank you so much for your feedback. I am delighted to hear that you enjoyed your stay with us! I’m happy you enjoyed the breakfast buffet at Daly’s, it is quite delectable! It’s also wonderful to hear that our staff treated you excellently, and you ended up in a room with a great view of parliament. We never... More

Ontario
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice, clean comfortable hotel with a great location right in the heart of the city. Near the parliament buildings, the market and connected to the Rideau Centre for shopping. We were surprised that at approximately $200 per night for a room that there was a charge for internet.

Was this review helpful? Yes 2
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear landroverOntario, Thank you for your feedback. I’m so happy you enjoyed the hotel and especially our location! I do hope that you had plenty of time to take advantage of all that central Ottawa has to offer. I’ve noted your comment about the internet charge and I will discuss this with our Operations team, we are always looking for... More

Three Hills, Canada
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In keeping with the Westin brand, the hotel itself was excellent - service & experience you'd typically expect. Room was nicely appointed & I particularly enjoyed my 22nd floor view. The location though is likely it's best asset - close to the action. The Rideau Canal is right across the street, Parliament Hill a couple blocks away, Rideau locks one... More

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TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Swazimac, Thank you for your comments. I am delighted to hear that you had an excellent stay here with us at the Westin Ottawa. I’m so happy that you were able to enjoy the view from the 22nd floor; it’s one that we never tire of. We are fortunate to be situated right in the center of capital; it’s... More

Montreal, Canada
Top Contributor
62 reviews 62 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good clean hotel. Centrally located and close to all the sights, sounds and especially smells during Rib Fest!...Also good shopping is close by, the Rideau Centre is connected to the hotel. Staff is courteous and efficient.

Was this review helpful? Yes
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Duck-Nanni, Thank you for your comments. I’m delighted that you had a great experience with our staff and liked your stay with us. Ottawa has so much to offer, we are lucky to be located in the center of it all. I hope you took full advantage of rib fest, the capital has such great festivals! We hope to... More

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Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Luxury Hotel in Ottawa #7 Business Hotel in Ottawa #9 Romantic Hotel in Ottawa #17 Family Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 
Number of rooms
495

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