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Residence Inn by Marriott Ottawa Downtown

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161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada
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Residence Inn by Marriott Ottawa Downtown
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360 reviews from our community

Traveler rating
    111
    159
    60
    26
    4
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128
53
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102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this location for three nights on business earlier this month- the hotel is situated in the heart of downtown, close to all attractions, amenities, the canal, everything. Everything is either a short walk, or quick cab ride away. Opted to stay a fourth night using points, and the paperwork was handled properly, no issues, and was kept... More 

Was this review helpful? Yes 1
N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Adam O, Thanks for your comments after your recent stay with us. We are extremely pleased that you found our Hotel located conveniently. As a Marriott Reward member we value your patronage and we have a great team of associates who go out of their way to please. We are sorry that you found our location to be a... More 

Montreal, Canada
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is well located, it is arranged somewhat strange sharing the parking and some space with a much newer Indigo hotel. The room was clean, but small, and in need of an uplift. The price made it an average value, overall can't really complain, but next time I will stay at the Indigo.

Was this review helpful? Yes
Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Jknights, Thank you for sharing your insights from your stay at the Residence Inn. Guest feedback is imperative for success, and I couldn’t be more appreciative. We work very hard to ensure our rooms are clean and presentable for arrival for every guest. We offer some of the largest rooms in the city with our 1 bedroom suites ranging... More 

Pembroke, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A group of friends and I stayed at the Residence Inn Marriott for a girl' s getaway. So much space! The kitchen and living area was a great addition. The beds and pillows were very comfortable. Also enjoyed the complimentary breakfast. Once I gotthe numerous elevators you must take to get to parking, front desk and finally your room I... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Kimtravels57, Thank you very much for sharing your getaway experience with us through TripAdvisor. At the Residence Inn downtown Ottawa, we work very hard to provide excellent service and comfortable surroundings for any type of trip (work, social or otherwise). Certainly upon arriving to the hotel, navigating the building can be slightly more complex than some hotels. Our parking... More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My room is a small apartment and it's clean. I love that there is a stackable washer/dryer in the kitchen. Breakfast is fine and free, wifi is free and there are light food offerings in the evening. Staff are pleasant and helpful. Will I be back? Absolutely.

Was this review helpful? Yes 2
N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Michele W, Thank you for your stay with us and are very pleased that you liked our suite. There are a few rooms with washers and dryers and is useful for our extended stay guests. Most of our rooms are one bedroom suites and glad you were comfortable. We have light food offerings on Mondays,Tuesdays and Wednesdays and is... More 

Vancouver |Canada
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 13, 2015

I stayed at this hotel 2 years ago and chose it again based on my past experience. Even though I booked a room several weeks prior to my arrival, the corner king suite that I had booked apparently was no longer available and I was given a studio. The staff person at the front desk offered some sort of convoluted... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear harteld, Thank you very much for choosing the Residence Inn by Marriott downtown Ottawa for your trip to our National Capital. I am pleased to hear that you choose our hotel based on prior experience. Unfortunately, I am disappointed to hear that you had issues with your reservation. Without being certain of the situation, I want to ensure the... More 

chittenango
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 12, 2015

I have been staying at this hotel for 15 years during winterlude. The good: The location to the canal for skating and to the confederation park for the ice sculptures is great. Also we cut through the mall to get to the byward market. The breakfast is free and very nice. They have opened up the dining area in the... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear ajknight, Thank you very much for your review on TripAdvisor from your trip to the Residence Inn by Marriott Ottawa. It was a pleasure to have you stay with us. Our location is very difficult to beat for Winterlude. We are just a quick walk to the main park, and easy access to the snow bus which runs each... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

I travel to Ottawa frequently for business, approximately every six weeks and I always stay at the Marriott Residence Inn. It is in a fantastic location - less than 10 minute walk to Parliament Hill, The Canal, Rideau Shopping Cente, Byward Market... The rooms are standard - not a wow in terms of design but reasonably priced. I like the... More 

Was this review helpful? Yes 1
N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Xeastcoaster, We are very please that you stay with us regularly and find our services to your satisfaction. We are changing the evening events and will soon be having lighter fare but every Monday,Tuesday and Wednesday. This is ideal for guests who really want to have a light snack at night and we provide a variety of offerings. Spring... More 

Calgary, Alberta
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 2, 2015

The hotel use to be an office building but was converted to a hotel. That is why the main lobby is on the 4th floor. There is a 24/7 Tim Horton on the main flkoor and the hotel is very close to Elgin street which has ample of restaurants. It is within walking distance of the Byward market which is... More 

Was this review helpful? Yes 1
N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi soccerref845, Glad that you stay with us regularly and thanks for your continued patronage. We do have a great set of associates who go out of their way to please. The Green program helps a lot towards helping in saving the extremely fragile environment as also resources and thank you for mentioning this. We look forward to your future... More 

Vancouver, Canada
2 reviews
2 of 5 stars Reviewed January 27, 2015

The good: - great location - suites with kitchens including fridge, stove, and dish washer - free internet (slow unless you pay $4.95 per day to upgrade) The so-so things: - hot tub is really tiny and shallow - rooms and most of the hotel is pretty underwhelming The not good things: - any free food offered on the fourth... More 

Was this review helpful? Yes
N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi chknspr, Thanks for your comments after your stay with us. I am sorry that you found a few things below your expectations. The Hot tub is a standard one that serves the needs of the Hotel and unfortunately in keeping to safety norms, as this area is unsupervised, it is not possible for us to have a deeper tub.... More 

Ottawa
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed January 18, 2015

I stayed at the Residence Inn for 3 nights in January 2014 while travelling on business. Overall, the hotel was clean and well maintained and the service was good. I must have misread the room description and expected a suite but instead was given a studio with a very small kitchenette (imagine a closet). On my first night, i noticed... More 

Was this review helpful? Yes
Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Go2Girl, Thank you very much for taking the time to provide feedback from your recent stay at the Residence Inn by Marriott in downtown Ottawa. I do want to apologize that we clearly did not meet your expectations for a stay at the Residence Inn by Marriott. We work very hard to try and ensure everyone has a comfortable... More 

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