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All 68 Ottawa hotels

Residence Inn by Marriott Ottawa Downtown

3.0 of 5 Hotel   |   161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada (Byward Market Area)
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Ranked #26 of 68 Hotels in Ottawa
A recent review
3 of 5 stars reviewed 1 week ago
Go2Girl Ottawa
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351 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Residence Inn for 3 nights in January 2014 while travelling on business. Overall, the hotel was clean and well maintained and the service was good. I must have misread the room description and expected a suite but instead was given a studio with a very small kitchenette (imagine a closet). On my first night, i noticed... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Go2Girl, Thank you very much for taking the time to provide feedback from your recent stay at the Residence Inn by Marriott in downtown Ottawa. I do want to apologize that we clearly did not meet your expectations for a stay at the Residence Inn by Marriott. We work very hard to try and ensure everyone has a comfortable... More 

Warwick, Rhode Island
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled to Ottawa with my wife and 11 year old son for a hockey tournament just after Christmas. We chose the Residence Inn for its #1 rating and great location. The rooms were huge and very clean with comfortable beds. The breakfast was very good and well stocked. The gym and pool were clean and above average. The thing... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear hondoo, It was a pleasure to have you and your team stay with us last month while you attended the Bell Capital Cup! It was great to see that everyone had fun, and the tournament was worth the trip. Thank you so much for sharing your experience with the TripAdvisor community! I hope everyone had a safe trip home,... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights to see a Sens Game. The hotel doesn't give a great first impression, with the lobby on the fourth floor. Despite this, the room is large with two queen beds, seperate lounge and kitchen. The apartment is well laid out. The facilities and furnishings are a bit tired but our room was pretty clean... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Frizzybee, Thank you very much for your TripAdvisor review from your recent stay at the Residence Inn by Marriott in downtown Ottawa. I am grateful for the time you took to post your thoughts for others to consider when booking in the future. We work very hard with our guest services and cleaning staff to make sure we provide... More 

Peterborough, Canada
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 3 weeks ago

We booked through Ottawa Tourism and thought the price with the added vouchers was a good deal. We were very pleased with the suite as we thought we were just booking a room. The large living room was comfy and the kitchen came in handy as we had brought snacks. The king bed was wonderful and the pillows top of... More 

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N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Kimmy 1980, Thanks for your comments and we are extremely happy that your visit to Ottawa and stay at the Hotel was to your satisfaction. The beds at the Hotel are new as are all the pillows and promotes a good night's sleep!!! We do look forward to your future visit to the Hotel and we can be of... More 

Toronto, Canada
Top Contributor
132 reviews 132 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Service was really helpful as front desk shared the fact that I could park for free on weekends. Location is excellent - very central, bus stop to Senators hockey game is 5 minutes away. Room was clean and very roomy. Drawbacks - shower temperature was either very hot or lukewarm. Free breakfast on weekend is bit of a gong show.... More 

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N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Dany L, Thanks for your comments after your stay with us. I am very pleased that you were happy with the room. We have made a note of your comment about the hot water and we are taking some measures to ensure this does not recur. Breakfast over the weekends do get busy and we try and request guests... More 

Evans, Georgia
Top Contributor
87 reviews 87 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everytime I am in Ottawa I do my best to stay at the Residence Inn downtown. I always get stellar service and a great room for the price. Aside from its awesome location, the rooms are expansive, in fact, I could live in the quite comfortably if I had to...they are HUGE! The breakfast is always good and it is... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Michael D, Thank you so much for your kind words! I am happy to hear you enjoyed your most recent stay, and that you continue to return to us whenever possible! It is truly a pleasure to hear that our hard work is paying off. Please feel more than welcomed to contact me for any help when returning to... More 

Ottawa, Canada
Top Contributor
106 reviews 106 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here in a suite for 6 days on business. Clean, well attended to, friendly staff, good location. Apartment sized room and comfortable clean linens you would expect from Marriott. $170 plus tax / night is a little over price pioint for stays in the area, but seems to be priced according to size. Nearby Indigo was an earlier stay... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear UmairR, Thank you very much for your feedback from your recent stay at the Residence Inn by Marriott in downtown Ottawa. It was a pleasure to have you stay with us, and your feedback is very important to us. Our hotel as you stated, is a very good choice for long term trips to Ottawa. Our very large suites,... More 

Toronto
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not what was expected of a Marriott run hotel. We had a 1 bedroom suite. It was functional, but the beds were uncomfortable and the bathroom and kitchen was not updated. We were 2 adults and 3 kids, and we paid extra to have an additional roll-away bed brought in - the hotel knew that we would be a party... More 

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N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi From_Ballantrae, Thanks for your comments after your stay with us in August 2014. I am really sorry that your sofa-bed was not done even though we knew that you had a family of 5 coming in. I am surprised that you did not have the toiletries nor the terry products for the five people who were in the room.... More 

Listowel, ON
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We visited Ottawa during the Tulip Festival in the spring of 2014. We needed a suite and wanted a location within walking distance of Byward Market and Parliament. We got exactly what we paid for. Hotel was clean, but no WOW factor here. Pull out sofa was very uncomfortable. Pool was clean, but a long way away from our room.... More 

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N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

HI Tara B, Thanks for your comments after your stay in May this year! I am glad the Hotel was in the proximity to all the activities as we are in the downtown core. We have made a note of the fact that you found the sofabed not so comfortable. We have, since, changed all our double beds in the... More 

Kanata, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 17, 2014

Booked two nights here over the Canadian Thanksgiving long weekend. Our son came home from England to spend Thanksgiving with us, and having not seen him for some time we wanted to do something special. Living in the country outside of Ottawa and not wanting to have our celebration hampered by the worries of celebrating at local establishments and then... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Dean F, Thank you very much for your review, and for sharing your experience at the Residence Inn by Marriott in downtown Ottawa. I am very pleased to hear that you enjoyed your stay, and that our offer for a change in rooms made the stay enjoyable. I am happy that it worked out so well for you. Your... More 

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Additional Information about Residence Inn by Marriott Ottawa Downtown

Address: 161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Ottawa Downtown 3*
Number of rooms: 177
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Also Known As:
Residence Inn Ottawa Downtown Hotel Ottawa
Ottawa Residence Inn
Hotel Style:
#22 Family Hotel in Ottawa
#24 Business Hotel in Ottawa

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