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Residence Inn by Marriott Ottawa Downtown

3.0 of 5
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161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada
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Residence Inn by Marriott Ottawa Downtown
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Ranked #28 of 68 Hotels in Ottawa
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400 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Toronto, Ontario
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my third time staying at this hotel. It is right downtown and the perfect place to stay if travelling with family, especially young kids. The rooms are spacious and room for kids to run around. TV in both living room and bedroom so nobody has to fight over what to watch. Having a mini-kitchen comes in handy when... More 

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Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed in a 2 Queen suite. Room was big and comfortable. There is a door to separate the bed room from the living area. Bathroom can be accessible from the bed room and the living room. A sofa bed was available in the living room, but did not use it. You can see a washer dryer combo in the kitchen... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear severnmd, Thank you very kindly for your review and for sharing your experience with the TripAdvisor network of travelers. It is an extremely useful tool for guests to do research for an upcoming stay, and we greatly appreciate your time. I am happy to hear that you enjoyed your room and found it spacious. Our 1 bedroom suites are... More 

Victoria, Canada
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed here a few times. Staff is always friendly, rooms are always clean. This hotel is a 5 minute walk to Parliament Hill, 5 minutes to Sparks Street and 7 minutes to "the Market". The rooms are big enough for an average family, with a separate living area and a functional kitchen.

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear BrianWSpencer, Thank you very much for your feedback from your stay. It’s great to receive feedback from our returning guests, as you can provide a different level of insight, and can identify trends that we may not be able to see. I appreciate your time! Should you ever need anything in the future, please feel more than welcomed to... More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I love staying here and I stay here quit a bit. The rooms are clean and spacious (really REALLY spacious). Breakfast, which is included, has a great selection. I like having a kitchen so I don't always have to eat out. The gym could be bigger but the pool is a good size for a hotel! The staff are excellent... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Casseynotclassy, Thank you so much for your TripAdvisor review! It is always a pleasure to have you stay with us, and I am happy to see you enjoyed another visit to the hotel. If you ever need anything, please feel more than welcomed to contact me directly for assistance! Kind Regards, Douglas Crosbie Guest Services Manager 613-231-2020 douglas.crosbie@marriott.com More 

Montreal, Qc
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This Marriott hotel is conveniently located on Laurier Street, downtown Ottawa. It is a good place for a family vacation because they offer rooms with seperate bedrooms, living room area and a seperate kitchen. There is also a small interior pool but note that it is shared with another hotel (Indigo) of the same chain, so many users. Breackfast included... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear jazzfang, I’ll first start out by thanking you for sharing your experience from your stay at the Residence Inn. It is always great to receive feedback from our guests. I am very disappointed to hear about the cleanliness issues during your stay. This is an area we usually excel very well in, and I am truly sorry to have... More 

Ottawa
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 1 week ago

This residence inn is quite out of date. The furniture is old, the air conditioning as loud as a jet engine, the tvs barely work. The breakfast is truly disgusting... Imagine hundreds of guests huddling around around a single steam plate of scrambled eggs. Masses grabbing at a single small tray of "fresh fruit". Imagine syrup and spittle covered tables... More 

Was this review helpful? Yes 1
Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear zapoko, While I am disappointed to see that you did not enjoy your stay, I do want to thank you for sharing your thoughts and impressions from your stay in July at the Residence Inn. To comment on a few items, I will first and foremost mention that all of our staff work very hard to ensure we provide... More 

Barrie, Ontario
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We've stayed at many Marriott's, including Residence Inn's before and this is the first one we would not stay at again. Charging +21 plus tax a day for parking is more than you pay at any downtown lot. The main compliant is the rooms are run down. There are numerous stains on the carpet, which I get can be hard... More 

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N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Kenandelsa, Thanks for your review after your stay with us. I am sorry your experience at our Hotel was not to your satisfaction. We do agree that some couches have been used a lot . The Hotel is fairly busy but not an excuse to have a room that you are not satisfied with. Please indicate to me your... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
123 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Okay this place is in the hustle and bustle or the ghost town of Ottawa but a stones throw from all the great attractions. We had a suite with 2 Queens and a fold out couch, well picked. The kitchen was full sized and the hotel will shop if you ask. The fastest check in ever!and we checked out over... More 

Was this review helpful? Yes 1
Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear James P, Thank you kindly for your TripAdvisor review from your stay at the Residence Inn by Marriott in downtown Ottawa. I am so happy to hear you had a great visit, and will come back again in the future. That is the best compliment we can receive and I appreciate your kind words. We look forward to seeing... More 

Kingston, Canada
Level Contributor
324 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Residence Inn in downtown Ottawa is a well located suites style hotel. Our room had a separate bedroom, along with a small kitchen and connected living room. The rooms do look somewhat dated but they were comfortable. Our room rate included a hot and cold breakfast buffet, basic but more than enough to get the day started. Check in... More 

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N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Don_K_Kingston, Thanks you for your comments after your stay with us.We are happy that you found the room and the services to your satisfaction. We are an older property and we keep the rooms quite fresh and we are pleased that you were comfortable. With kind regards, N.Ravi General Manager More 

Region of Waterloo, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

I recently booked a room in the downtown Marriott residence Inn. I had a hard time with their on line reservation system so I called and spoke with a customer service representative, he provided me with a quote for my stay, I asked him if that was the price including taxes and fees and he confirmed that was the final... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Ana L, Let me start out by saying that I am very sorry for the confusion that you has very clearly occurred during your booking process for our hotel. This is not representative at all on how we operate and how Marriott Central Reservations handle their business. I deeply regret hearing about this, but hope I can help ensure... More 

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