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Residence Inn by Marriott Ottawa Downtown

3.0 of 5
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161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada
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Residence Inn by Marriott Ottawa Downtown
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Ranked #27 of 68 Hotels in Ottawa
A recent review
4 of 5 stars reviewed 2 days ago
Valerie S Bancroft
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376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bancroft
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went everywhere on foot from this great downtown location. We walked to the mall, the parliament buildings, the canal. The breakfast was included and the fully stocked kitchen meant we never had to eat out. We were in ottawa to run and the starting line was a 1 minute walk. The suite was really large for the five of... More 

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N R, General Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Hi Valerie S, We are so happy that the suite for convenient for all of you. Yes, the hotel in in convenient distance from most of the places to visit in the downtown core. I hope you found the services at the Hotel to your convenience. We strive hard to please all our guests and your comments certainly indicate that... More 

Vancouver, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My favourite hotel whenever I'm in Ottawa. Good service, good breakfast, great rooms. I was upgraded yet again to a one bedroom suite. Location is excellent. Right between the Byway Market, Parliament, and the business district. The only complaint is the air conditioner that was too loud and went on and off all night. Highly recommended.

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Daniel19732013, Thank you so much for your review. We hope we continue to be your favourite hotel for years to come! We completed a project this past winter to convert all our thermostats to a digital system which better controls the room temperature, and keeps it at a constant temperature throughout the day and night. As part of that... More 

Calgary
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location in downtown Ottawa. Walking distance to the market as well as the Parliament Buildings. On a nice warm day you can easily walk to the Mint as well. Hotel as terrific free breakfast and Monday - Wednesday the also offer a Managers Meet and Greet which offers up different snacks. This actually provided enough for our evening meal.

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Touring56, Thank you very much for sharing your experience with the TripAdvisor community from your recent stay at the Residence Inn by Marriott in Downtown Ottawa. It sounds like you had a great time in our wonderful city, and I am so glad we played a part in your getaway. Our location is certainly tough to beat, being that... More 

Toronto, Canada
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 2 nights over Victoria Day long weekend. Overall I found out stay pleasant and the hotel be very convenient. Location is great - very short walk to the Parliament Hill. Room was good size - enough space for our family of 5. Beds are comfortable (quite important and not always a case in a hotel). Kitchen isn't... More 

Was this review helpful? Yes 1
Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Toronto_travel_5 Thank you very much for sharing your thoughts from your stay this past long weekend! It was a pleasure to have you stay with us, and we do hope to see you again in the future. I wanted to take a second to address a few of your concerns which are very helpful for us to have mentioned:... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 1 night, although check in was late for 45 mins overall stay was great. Location is accessible to almost everything. Walking distance to great restaurants and parliament hill. The room is spacious, good for family of 7. Free breakfast included. I hope parking was included too😕. Definitely will stay here again.

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear bzmom3A, I am so happy to hear you enjoyed your stay, and would consider a return trip! It was a pleasure to have you stay with us. Please feel more than welcomed to contact me prior to your next stay, and I will be sure that we have everything in order for your arrival. I am sorry to hear... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I wouldn't recommend it or stay again. Wasn't worth the money . Size of the room with kitchen was the only thing that kept me sane... Was clean, I guess. Housekeeping didn't come til I called at 4 pm ??? The front deck is on the 4 th floor and not convenient . I would ship around if you are... More 

Was this review helpful? Yes 1
Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear santa1360, Let me first start out by thanking you for taking the time to share your thoughts with the TripAdvisor community. TripAdvisor is a powerful tool for potential travelers to base their decisions on. While you mentioned you wouldn’t recommend us, or return in the future, we respect the opinions of all our previous guests. I will touch base... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on a friday night and was able to check in using mobile check in app and got in early which was nice. Great room and very efficient and friendly staff. Parking was safe and secure and breakfast was great. Thanks to staff for a wonderful stay.

Was this review helpful? Yes 1
Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Alex S, I am so happy you had a great stay! Thank you for choosing the Residence Inn by Marriott in downtown Ottawa. Should you ever have a need to return to Ottawa, please feel more than welcomed to reach out to me for assistance. I am always happy to help! Regards, Douglas Crosbie Guest Services Manager 613-231-2020 ext.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It’s a fine hotel, almost near the centre of the city. It was tidy and clean. With a kitchen, showerstuff. The breakfast was fine, staff is very friendly. Also having the ability to wash and dry clothing at the top floor is a definite pro. Although the beds were queen size, it still was comfortable and alright.

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear Laura d, Thank you so much for your review on TripAdvisor! I am happy to hear that you enjoyed your stay, and our hotel met your needs. Please feel more than welcomed to contact me directly should you have any questions, or are looking to return. It would be my pleasure to help with your planning! Regards, Douglas Crosbie... More 

Fairbanks, AK
Top Contributor
56 reviews 56 reviews
46 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoy the Residence Inn, and try to stay there when I can. I like having a suite with a kitchen, and free breakfast. The Downtown Ottawa Residence Inn is very convenient to government buildings, and a block from the river walkway (good for jogging!). Laundry. A good choice for meetings or sightseeing in the area.

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear gbn, Thank you very much for sharing your experiences from your stay at the Residence Inn by Marriott in downtown Ottawa. Your insight is very helpful for potential guests, and it touches on our biggest advantage… LOCATION. I do hope to see you again in the future, and should you need assistance please feel more than welcome to contact... More 

Bishops Stortford, United Kingdom
Top Contributor
57 reviews 57 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a full month whilst on a training course in Ottawa. My room had a small kitchen, bathroom (with a bath tub and shower over it), a bedroom and a separate living/dining room with a desk in it. The sofa was a sofa bed, but comfortable to sit on, nonetheless. Both the living room and bedroom had... More 

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Douglas C, Front Office Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review

Dear SamandPhilip864, I want to thank you for taking time to share your experiences from your stay at the Residence Inn by Marriott in beautiful downtown Ottawa. Your comments are very excellent information for potential guests in the future. It is always great to see that our long-term guests appreciate the facilities and that our staff work hard to ensure... More 

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