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Les Suites Hotel Ottawa

#19 of 67 Hotels in Ottawa
Certificate of Excellence
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130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada
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Les Suites Hotel Ottawa
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Ranked #19 of 67 Hotels in Ottawa
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
thatoneguy613 Brockville, Canada
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727 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Brockville, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Staff was very courteous. Only had a one room suite, was very large. Very clean. Close to the Byward Market and a major mall (Rideau centre). Was up here for March break. Many museums within 5-10 minutes drive from the hotel. Many nearby places for nightlife, although that wasn't the point of our trip. Made use of the pool and... More 

Was this review helpful? Yes
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Thatoneguy613, Thank you for your 5/5 rating regarding your March Break stay with us noting our clean, spacious suites and our courteous Team Members! Our location is fantastic – within walking distance to the majority of Ottawa’s attractions. Thank you for your recommendation and I look forward to hosting you and your family again on your next trip to... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I had booked a hotel for this location over hotels.com. When we arrived we dealt with the manager on duty Kevin. It became obvious quickly that the hotel held a prejudice against young people. Reading others reviews about having to pay a fee for minors adds up. Although being over 25 we did not take this review into much consideration... More 

Was this review helpful? Yes 2
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Skylar555, Our team strives to provide amazing hospitality experiences, and I am disappointed that we did not achieve that goal. Unfortunately, the reservation made through the third party partner was not a paid in advance reservation. As a result, guests must check in with their own credit card as noted on the terms and conditions of the reservation through... More 

Barrie, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Check in was great! Chris upgraded us to a premium suite which was great! After all who doesn't love the word upgrade😃 room was clean! And a corner unit with three different views of the city! Pool looked ok too many kids in pool enjoying themselves so we didn't use it! Would be very nice if there was an adults... More 

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Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed a few times now at "Les Suites Hotel" Ottawa and each time I requested the "Premiere Two-Bedroom" Suite. My Suite included 2 bedrooms, 2 bathrooms, a full kitchen and a large living room. I love the Premiere Rooms at "Les Suites Hotel Ottawa". The beds are so comfortable and the 2 bathrooms come in really handy. Everything is... More 

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear SanturbanoL, Your review made my day and I shared it with our Operations Team this morning! Thank you for your continued patronage and I’m so pleased you enjoyed your Premiere Two-bedroom suite. I look forward to hosting you again in future. Sincerely, Chris Pierce General Manager More 

Brampton, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel is right downtown. Right next to shopping mall two blocks from Byward Market. there is a pool but no chance to use it. This hotel is not very bus friendly you have to be very careful entering & exiting hotel driveway due to street signs & light post. But over all nice place. Most of the front desk... More 

Was this review helpful? Yes 2
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear 161Wayne, Thank you for your review mentioning our spacious suites and our fantastic downtown location! I do appreciate your notation that bus drivers need to be cautious entering and exiting the hotel driveway because of street signage. In the many years I’ve worked here, not once has a bus driver nicked this signage. I look forward to hosting you... More 

Brampton, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Great location and nice room. However, I called ahead to make sure that my van with a topper would be OK for parking. I was told that I could have one of the spots out front. I arrived and was told the same thing and I parked out front. The next night, I arrived late and there was no spot.... More 

Was this review helpful? Yes
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Steve M., Thank you for your review noting that you had an excellent stay in our fantastic downtown location! I do sincerely apologize for the miscommunication regarding parking and our Front Desk Team Members will be re-trained. As you may not be aware, the garage next to the hotel is not owned by Les Suites. There is a height... More 

maple, ontario
Top Contributor
53 reviews 53 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked three nights over March Break. There was a major power outage in our city, and so we weren't sure if we were going to be able to go and check in on Saturday as intended and as we reserved. My husband spoke to the duty manager, and he understood our situation and said that he would allow us... More 

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Tim and Nadia, As a Top Contributor in the TripAdvisor Community, I truly appreciate your fantastic review regarding your family’s March Break stay in the heart of downtown Ottawa! Our Premiere Family Suites do offer two bedrooms, three regular beds and a pull-out sofa in the livingroom and can accommodate up to 6 guests. I’m pleased you enjoy your... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I visited ottawa for a couple nights in Feb. Yes it was very cold but we had a great time. The front desk staff were helpful and polite. The 1 bedroom suite we had booked was huge and exceeded our expectations. Queen size bed, clean carpets and fully stocked kitchen with everything from cutlery to ice. Rooms... More 

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear TrishRa13, I’m pleased you and your boyfriend enjoyed your recent stay in a spacious one-bedroom suite! This past February was the coldest that Ottawa had experienced in 115 years and the only bonus was that our Rideau Canal Skateway was open for a record-number of days. I look forward to hosting you again this summer when it will be... More 

Conception Bay South, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is great. I have stayed here multiple times and never been disappointed. Its like an apartment - full kitchen with dishwasher, toaster, kettle, coffee pot, and dishes, washer and dryer in each unit, separate bedroom. The staff have always been accommodating and friendly. I won't stay anywhere else other than here, unless it's booked, which has happened to... More 

Was this review helpful? Yes
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Joan G., Thank you for your continued patronage and excellent review, especially noting our accommodating and friendly Team Members! Our fully-equipped suites are perfect for guests who want that “home away from home” experience while travelling. I look forward to continuing to host you for your future trips to our Nation’s Capital! Sincerely, Chris Pierce General Manager More 

1 review
2 of 5 stars Reviewed 1 week ago

Pros - Perfect location The room I stayed had kitchen Cons - Bed is too soft Internet disconnects very frequently. There is literally no WIFI I find that room was not vacuumed properly. I have a very sensitive nose and it was running very hard in the afternoon Front desk staff were busy. They forgot to provide key to the... More 

Was this review helpful? Yes
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Mike K., Thank you for taking the time to post a review regarding your recent stay with us! I’m pleased you enjoyed our fantastic downtown location within walking distance to the majority of Ottawa’s attractions (museums, Parliament Hill, Rideau Centre, historic Byward Market, hundreds of restaurants, etc.). Our guests do love our fully-equipped and spacious suites and the kitchens... More 

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