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Les Suites Hotel Ottawa

#20 of 67 Hotels in Ottawa
Certificate of Excellence
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130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada
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Les Suites Hotel Ottawa
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Les Suites Hotel Ottawa
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741 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at Les Suites for a Special Hockey International Tourney, from MR 18-22. As several teams arrived at once, we swamped the front desk. Our own room was delayed until around 4:45p.m., but once checked in, the Hotel did the right and nice thing, by upgrading us. Staff were very friendly and open to small requests and checkout was... More 

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BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Rookies, It was a pleasure to host your group in March and thank you for your awesome review! I truly appreciate your kind words regarding Abdul Moalin and the hotel’s service standards! At Les Suites, our Team Members genuinely care about our guests and will go out of their way to ensure an excellent hospitality experience. Once again, thank... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Awesome overlooking view and within a block of the Market. It was nice and quiet and the room was clean and neat. Checkin was efficient, handy underground parking, nice restaurant co-located. Highly recommended and at a fair price for the location.

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BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Jeff W., Thank you for your fantastic review and I’m pleased you enjoyed your north-facing suite in the heart of downtown! Not only do these suites overlook the active Byward Market, on a clear day, you will be able to see the picturesque Gatineau Hills. Thank you for your recommendation and I look forward to hosting you again on... More 

Canada
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for a week while having some work done on our house. Front desk staff was always friendly. Our room was large and comfortable. It was nice to have a full kitchen and laundry while we were out of the house. On our first night in the hotel, a staff member dropped off a small box of chocolates and... More 

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BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Jeff W., It was a pleasure to host you and your family during your home renovations At Les Suites, we offer a home-away-from-home experience along with Team Members who genuinely care that our valued guests have an excellent hospitality experience. Thank you for your fabulous review and it would be a pleasure to host you and your family again!... More 

Perth, Australia
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel located in a central location. We booked.a 2 bedroom / 2 bathroom room and was surprised at the available space after coming from New York. Room had a excellent self contained kitchen with everything you need. 5 minutes in either direction gives you access to the Rideau centre, pubs, restaurants and convience stores. Positives - friendly staff -... More 

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Clazman, Thank you for your fantastic review! First-time guests are always in awe when they see the size of our suites, the 5 appliances, full kitchens and separate living and sleeping areas. I’m pleased you also enjoyed our downtown location, close to the majority of Ottawa’s attractions. Once again, thank you for your review and I do look forward... More 

Cumbria
Top Contributor
93 reviews 93 reviews
52 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in, location, pool, internet, service, cleanliness, overall value and space all great. Have never been disappointed at Les suites in Ottawa. The kitchen is well equipped and the rooms spacious. Being able to do laundry was an absolute bonus.

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Inspector2Cumbria, It’s always a pleasure to hear from our return guests and I’m thrilled that Les Suites is your favourite hotel! I agree that our ensuite washers/dryers are a bonus. There is absolutely no need to pack dirty clothing for your journey home. Once again, thank you for your review, your continued patronage and I look forward to hosting... More 

Tallahassee, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Room was nice, but a lot of street noise. Some weird periodic mechaica sounds within the hotel too. Room isbig, with separate kichenette and living room. Restaurant in the lobby is pretty basic, no lounge or bar. Elevator is TERRIBLY slow. Worst I have ever seen. No separate service elevator so often staff is using the elevator, which increases wait... More 

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BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Bill G., Thank you for taking the time to post a review noting our spacious and well-equipped suites in our fantastic downtown location! Because we are located in the heart of downtown, there will be noise emanating from the street. For future reservations, please do contact our Reservations Team and request a “courtyard view” suite which will eliminate the... More 

Mississauga, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Les Suites is our go to place when staying in Ottawa. They provide everything my family needs and have been a reliable choice for us for many years. The rooms are spacious, full kitchens are well equipped, Large bathrooms, and a Laundry room. If you're looking for a continental breakfast or in house restaurant, you won't get it here, but... More 

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Cinemasound, Thank you for your awesome review and I truly appreciate your continued patronage! For those guests who don’t prefer to do any cooking in their suites, the Presse Café is located off our lobby and offers light meals and hearty breakfasts. Within a five minute walk, guests have the choice of hundreds of restaurants located in the Byward... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a Premium 2 bedroom suite and requested that the second bedroom have 2 beds. The suite was large enough for 7 people and they provided a playpen style crib for the baby. The rooms are not huge and we had to move a dresser a bit to fit the crib. We had 2 bathrooms, a full kitchen, 2... More 

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Tanya B., Thank you for your excellent review noting our spacious, well-equipped and clean suites in the heart of downtown! I do also appreciate your kind comments regarding our pleasant and accommodating Team Members. During high hotel occupancy, which was the case during your stay, our three elevators will be a tad slower than normal and parking may not... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Les Suites on Besserer in Ottawa this Easter weekend with our daughter and really felt at home. I had booked a regular room and had asked for an upgrade if possible because we were having our family Easter dinner there. We ended up with a Premier two bedroom that had all the dishes and pots and... More 

Was this review helpful? Yes
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear MDSanti, It was a pleasure to host you and your family over the Easter weekend and thank you for taking the time to post an excellent review! With fully-equipped kitchens, our guests can easily make meals. If cooking is not on the agenda, there are hundreds of restaurants located in the Byward Market which is a 5 minute walk... More 

Fountain Valley, California
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We made a pre-paid reservation for a one bedroom Premiere room, but didn't get a Premiere room. When we checked in, the clerk didn't notice that we were prepaid, so was going to place a large deposit on our credit card until check-out. I pointed out to her that I was prepaid, and she took care of that - no... More 

Was this review helpful? Yes 1
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review

Dear Mr. Reis, Thank you for taking the time to post a review regarding your recent stay with us noting our comfortable beds and cleanliness. I have reviewed your reservation and you were indeed upgraded to a two-bedroom Premiere Suite. We have been renovating the hotel, floor by floor, for the past few years and the suite you stayed in... More 

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