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Comfort Inn Ottawa West Kanata

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222 Hearst Way, Ottawa, Ontario K2L 3A2, Canada
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Comfort Inn Ottawa West Kanata
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155 Reviews from our TripAdvisor Community

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    46
    44
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40
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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  • All months
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Kitchener, Ontario, Canada
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We when to visit our son while he was at camp. We took him here for an overnight outing. We had a two queen bed room. The room was clean and nice. It was fairly roomy. The bathroom was large and was quite (meaning you didn't here the shower in main part of the room). The WiFi was fairly decent.... More 

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Deep River, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here in July 2015 for my grandmothers 75th birthday celebration - had family come from Deep River, Barrie, Montreal - interior of hotel was "updated" but our room still had old ac unit - room was ridiculously hot and woke up sweating - outside of hotel still old and worn out - also had my vehicle vandalized - some... More 

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Travelers are raving about these Ottawa hotels

North Bay, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Uncooperative, made unauthorized charges to my credit card and the lobby had what appeared to be thugs or drug dealers constantly. Very intimidating for me. Overall the facility is standard Comfort Inn, very clean & up to date. The atmosphere was terrible.

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Toronto, Canada
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a recent return visit. Visited in early July on a Tuesday night. Booked online around $124. The office granted me an upgrade from my choice points member level which was great. Check in was a bit slow, only 1 person working but went well. Remember this is a pet friendly hotel dog barking when i was in my... More 

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Timmins, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel could have been good, but the tub was still visibly dirty. There were no toiletries and only the tail end of the TOILET PAPER roll with no spare. We also found the coffee grounds still in the coffee maker. We did not notice the problems right away so it was 9:00 pm before I called the front desk.... More 

Was this review helpful? Yes 1
Vacaville, California
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 11, 2015

We had a good stay for a group of about 18. Ten rooms. Staff was friendly and efficient and they had an adequate breakfast. They were nice enough to throw in a suite room for us to gather in. The hotel is within walking distance of public transportation to down town Ottawa. Wednesday is FREE day on public transportation for... More 

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Ontario
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 8, 2015

Stayed the second week of July 2105 because of Taylor Swift concert fans booked up the cheaper rooms at the Holiday Inn, Kanata. First time at the Comfort Inn, and probably the last. Front desk staff were very pleasant. Opened the door to my room and was greeted by a stank of smoke and carpet freshener. I asked and was... More 

Was this review helpful? Yes 5
Canada
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 7, 2015

Stayed July 3 for one night. First room given was 208. Upon entering I was hit with a bad musty smell. I turned on the air and realized it was coming from the ac unit. I called the front desk and told the manager of my complaint. He immediately apologized for it and gave me a new room. 163. Ground... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 6, 2015

Horrible, smelly rooms, old carpets, dirty, totally out of date airco, only suitable for demolition. Never seen such a badly maintained place. My suggest is to brand it as Guantanamo Bay. I am ashamed I've put my wife and children in it.

Was this review helpful? Yes 3
Winnipeg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 16, 2015

They didn't have enough staff working to take my reservation in a timely manner. The front desk doesn't answer calls from the room, when I went to the lobby, there was no staff in the lobby, the phone was ringing off the hook, and there were multiple people waiting to check in. They consistently don't have enough staff to be... More 

Was this review helpful? Yes 3
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