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Capital Hill Hotel & Suites

88 rue Albert Street, Ottawa, Ontario K1P 5E9, Canada
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Capital Hill Hotel & Suites
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Ranked #46 of 67 Hotels in Ottawa
A recent review
4 of 5 stars reviewed 2 days ago
Gomur Ottawa, Ontario
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415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

I am on my fourth night here, and I'll never stay again. Rooms are dated, smell off and not well cleaned. No fitted sheet on my bed, so sometimes I end up on the mattress (ick). Toilet was clogged when I arrived (also ick). My room was right outside the pop machine, which was constantly in use and quite loud.... More 

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Ottawa, Ontario
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I thought I should probably finally write a review about the Capital Hill Hotel & Suites in downtown Ottawa, Ontario. My wife and I have been going there, for weekend getaways, for a while now. I'm not sure how it is during the week, but on weekends they have great rates and some great rooms available. Plus, there's free parking... More 

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Upon arriving at the capital hill hotel I was impressed. The staff were friendly and helpful. Being unfamiliar to the area we had someone come out and park our vehicle. We had a nice spacious room with 2 queen beds, a balcony and a kitchenette. We got settled in our room, and tended to and played with our toddler. There... More 

Was this review helpful? Yes 1
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to provide your feedback. We do our utmost to ensure that each and every one of our guests enjoy their stay with us, and are sorry to hear that you had some hiccups with your room. Unfortunately, on the weekend of your stay, that was an unforeseen issue with one of our hot water... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was worried by the previous reviews about the state of the hotel and room. Location is fantastic,just a 5 min walk to Parliament Hill and about 15 to Byward Market and the Rideau Center. Room was nice with 2 queen beds, a sofa and chairs. Although the room was nice the bathroom had some issues. The bathroom faucet handle needed... More 

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Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to write a review of the hotel, and providing us with your feedback. We have been updating our guest room bathrooms in stages during our slower season, and have just completed another group of them again this year. The updates include a granite counter, new sink, faucet, mirror and lighting. We are pleased to... More 

Pembroke, Canada
Top Contributor
126 reviews 126 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the second time that I've stayed at Capital Hill Hotel and Suites - the last time was for business and this time was for personal. First off, it's pretty easy to pull up to the hotel, unload your things and find the parking garage (you have two options). A huge, huge bonus - PARKING WAS FREE on weekends... More 

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Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to write a review of our hotel. We are so pleased that you chose to stay with us again during your visit to Ottawa, and we look forward to seeing you again! Kindest Regards, Sherri Macki Sales & Marketing Director More 

Kirkland, Canada
Top Contributor
134 reviews 134 reviews
20 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Granted the Capital Hill looks a little worn at the edges and could use some renovation, but you can't beat the price and the location within ready walking distance of most all of Ottawa's attractions. Besides, the rooms are huge and clean, the beds were comfortable, there wasn't much noise that we heard, the staff was most friendly and accommodating,... More 

Was this review helpful? Yes
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for choosing to stay with us during your recent visit to Ottawa. We are so pleased to hear that you enjoyed your visit, and we hope to see you again soon! Kindest Regards, Sherri Macki Sales & Marketing Director More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The only thing this hotel offers is a fantastic location. Our room's appearance was nice. It was clean. The shower tap dripped all night. There is no way to ventilate the room; the windows don't open and there is no functioning fan in the washroom. The door to the stairs is large and slammed at least a few times an... More 

Was this review helpful? Yes
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We are sorry to hear that you did not fully enjoy your recent stay with us, but I do see that you found our rooms to be very attractive and clean, which we are very proud of. Should any guest have a concern during their stay, we will always do our best to address them while they are still with... More 

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is pretty basic but for the price and location it did the trick. Walking distance to the parliament buildings and the market/downtown. The room also was large in size which was great. Only thing to say was that there was a mysterious stain on the shower curtain... blood?

Was this review helpful? Yes
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to write a review of our hotel. We are happy to hear that you enjoyed your stay with us, and we look forward to hosting you again on a future visit to Ottawa. With thanks and best regards, Sherri Macki Sales & Marketing Director More 

Estevan, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 26, 2015

I am not a picky person. I don't expect much either. My standards aren't that high. Having said that, I will never stay in this hotel again. I was staying in Ottawa for 5 days for work. When I checked in I told the hotel clerk that I needed a restaurant for supper. She suggested McDonald's and Subway. Perhaps that... More 

Was this review helpful? Yes 1
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We are sorry to hear that you did not fully enjoy your stay with us. Our on-site restaurant, is open daily for breakfast from 7am to 11am, and weekdays for lunch between 11am-2pm, and guests of the hotel are offered 10% off of their meals. As we are in close proximity to a number of establishments that are open for... More 

Toronto
Top Contributor
50 reviews 50 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 25, 2015

Have stayed at this hotel multiple times. The biggest pro the hotel has going for itself is the location, second to none. The building/rooms are beginning to look old but the stays are always comfortable and the staff friendly. Recently they were doing renovation on the elevators, hopefully they will continue to renovate some of the rooms to bring them... More 

Was this review helpful? Yes
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to write a review of the hotel. We are pleased to hear that you have stayed with us multiple times, and have enjoyed your time with us. Certainly, during peak times, the parking lot can be a bit of a challenge where cars will need to be double parked. This is quite similar to... More 

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