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Capital Hill Hotel & Suites

88 rue Albert Street, Ottawa, Ontario K1P 5E9, Canada
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Capital Hill Hotel & Suites
Best prices for: 1 room 1 guest
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Ranked #48 of 68 Hotels in Ottawa
A recent review
3 of 5 stars reviewed 2 days ago
Jennifer R Hamilton, Canada
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444 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
2 reviews
2 of 5 stars Reviewed yesterday NEW

The hotel is well suited in downtown core, few minutes walk from parliament. The building was old was rather clean. The staff were kind and helpful. We asked a baby crib which they kindly provided without any extra charge. They also let us to check out at 2 pm which is unusual. Recommend

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Hamilton, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for 3 nights on a business trip. The hotel itself was average. There wasn't anything wrong with it, but there wasn't anything great either. Everything was a little dated, and the rooms were due for some upgrading; especially the tiny closet sized washrooms. The parking lot was very small and it was difficult to get in and out... More 

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Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Enjoyed 2 nights around Canada Day. You can't beat the location. Friendly and efficient staff. The Kitchenette is very practical. The room size is very generous. We would definitely return to this hotel.

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Youngstown, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

While there are many things this property does not have, its location can't be beat. You may scoff at the slow elevators or the outdated furnishings of the rooms, but if you're a tourist exploring the capital, you're going to be basically using this room to sleep. In that regard, the beds are comfortable, the rooms are large and the... More 

Was this review helpful? Yes 1
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We recently visited Ottawa in order to attend a Women's World Cup game (England v Norway on 6/22). We were traveling as part of a tour group - a total of 31 people. We arrived at 1:30 and were informed that none of our rooms were ready. I understand that check in is normally at 3PM, so this wasn't the... More 

Was this review helpful? Yes 2
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Than you for taking the time to provide your feedback on our property. We are very pleased to hear that you found our location ideally situated, and that our staff were helpful in suggesting a variety of venues to have lunch while you waited for your rooms. Our check-in time is 3pm, and we always do our utmost to ensure... More 

Melbourne, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a couple nights, staff were friendly and the location is very good and close to the centre of town. Overall the rooms were basically clean but you don't have to look too far to see there is a major lack detail and are very tired. You can see that some things have been updated but there is... More 

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Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to provide feedback to us on your recent hotel stay. We are happy to hear that you found our staff friendly and helpful (as we do pride ourselves on our friendly service). It sounds as though you were able to enjoy some of the many tourist attractions in close proximity to the hotel, which... More 

Toronto, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean room, good price, very central, nice staff, tight parking! This hotel seem to be very busy, can't get direct reservation on short notice but, I guess it is a good thing! It was quiet on my floor, free Wi-Fi was appreciated .

Was this review helpful? Yes 1
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We appreciate you taking the time to write a review of our hotel, and we were happy to hear that you enjoyed your stay. We hope you will choose to stay with us again on your next visit to Ottawa! With thanks and kindest regards, Sherri Macki Sales & Marketing Director More 

Santa Rosa, California
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Capitol Hill is in a perfect location for visiting the city. The staff is very warm and friendly and was wonderfully helpful. There is parking onsite which was great and they assisted us with early check in. The room however, was not so great. The hotel is a bit dated which is not a problem, but cleanliness is. For the... More 

Was this review helpful? Yes 2
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We appreciate all feedback, and thank you for taking the time to share your experiences with us. We are happy to hear that you enjoyed the interaction with our staff, and that you found them to be very friendly (we think so too!), and able to assist you with an early check-in. This is something we do our utmost to... More 

Level Contributor
95 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was once a reasonably stately hotel, although never like the Lord Elgin nearby, but it's a bit faded and worn. That said, the location on Albert is excellent, with quick access to the Parliament Buildings, the War Memorial, and the National Arts Centre, while the National Gallery, ByWard Market, etc., are slightly farther out (perhaps a 20-24 minute walk).... More 

Was this review helpful? Yes 1
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. In spring 2014 we installed brand new carpeting on all of our guest level floors, repainted all of the trim, and doors, and completed some re-wallpapering. You may have noticed some wear in the halls if luggage carts have bumped... More 

Sussex
Level Contributor
117 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We'd stayed here several times in the past and it was fair. Now it's abysmal!! Only good thing is the location. Everything is dated, place could do with a complete refurb. Staff are arrogant and doing you a favour by answering questions! Bathroom was an utter nightmare, grubby and really old fashioned. Shower head was filthy. Only change linens on... More 

Was this review helpful? Yes 1
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We are sorry to hear that you did not enjoy your recent stay with us. Our Front Office Manager is always happy to speak with our guests, and if for some reason a guest is not satisfied with their room, we will do our utmost to ensure they are happy with their accommodations; however we are only able to do... More 

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