We just returned from a 4 night stay at the Monterey Inn Resort in Ottawa. The grounds were nice, but some areas were under construction - so the view out our window wasn't exactly picturesque. Swimming pool and fitness centre were fine, but needed a different key to get into the fitness centre and we were not told when we... more

We have stayed at this resort a few times on visits to Ottawa with satifactory results, however on our last stay we found the room to be a little run down and not as clean as we would have it. In our opinion it was not worth paying five star prices for a two star room. With Ottawa growing at... more

We booked hotel rooms for a wedding and had a signed contract and everything yet the hotel decided to give our rooms away to someone else and we are still trying to resolve this issue. A complete disaster as all our guests are being refused rooms which we had reserved 6 months in advance. Stay away from this place! more

A wedding was being planned and the staff there seemed extremely friendly. The couple was excited because they found the right place. No deposit was given as the couple were told to wait a bit before giving the deposit because there were some minor changes coming to the menus and a slight price increase would also be in effect. This... more

Customer service at this hotel is atrocious. I have waited for almost 1 year for them to refund a "no-show" billing that was done in error. They have made excuses for their delay, never disputing the fact that I am owed money. Now they have resorted to ignoring phone calls and emails. I have never been treated in such a... more