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WelcomINNS

1220 Michael Street, Ottawa, Ontario K1J 7T1, Canada
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WelcomINNS
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Ranked #39 of 68 Hotels in Ottawa
A recent review
5 of 5 stars reviewed 3 weeks ago
Pickard34 Chatham, Canada
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108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (108)
  • Mar-May only
    (20)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (17)
All months
Chatham, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was very clean and people were super friendly. The breakfast isn't huge but works for a quick bit to eat. Close to everything. The best part of my experience happened after we left. I realized I left my brand new Birkenstocks there. I called and left a message with housekeeping and spoke to a very nice lady on... More 

Was this review helpful? Yes 1
WelcomINNS, Manager at WelcomINNS, responded to this review

Dear Pickard34, Thank you for writing us such a wonderful review. Your positive feedback is much appreciated. Our entire team is very proud of the fabulous product we are able to offer at such a great price and we are pleased to hear that you were happy with your stay and experience at our hotel. Customer service is #1 with... More 

Niagara Falls, Canada
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 31, 2015

Stayed here with my spouse while they were in Ottawa on business. This hotel is a no frills type place, the breakfast is coffee, juice, bagels, muffins, cereal, and waffles. Not a lot of choice but nice enough to get you going in the morning. The lobby and hallways are clean and modern. Our room was immaculate, updated and very... More 

Was this review helpful? Yes 2
WelcomINNS, Manager at WelcomINNS, responded to this review

Dear VacationHank, Thank you for writing us such a wonderful review. Your positive feedback is much appreciated. Our entire team is very proud of the fabulous product we are able to offer at such a great price and we are pleased to hear that you were happy with your stay and experience at our hotel. We look forward to welcoming... More 

Georgetown, Ontario
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 9, 2015

Recently stayed one night at this hotel while on business. If you want to be pampered and have luxury towels, linen, furniture well you came to the wrong hotel. If you want an inexpensive place to sleep that is clean but dated then this is your place. Breakfast is included but again don't expect much. What you get is bagel,... More 

Was this review helpful? Yes 1
WelcomINNS, Manager at WelcomINNS, responded to this review

Dear GSouth, Thank you for taking the time to review The WelcomINNS Hotel Ottawa. I’m glad you had a comfortable stay. Please know that we continue to make improvements to our hotel to better serve our guests and update our hotel. As you would have seen, we have just renovated our lobby and we are in the process of renovating... More 

Ottawa, Canada
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 6, 2015

Room was very spacious and clean, it had a queen size bed and a coach with a pull out bed. Nice little table for two people to sit at. It had a microwave, mini fridge and a sink where you could wash dishes if you like. Loved the bathroom also, very modern. Only complaint: one cup for the coffee machine... More 

Was this review helpful? Yes 2
WelcomINNS, Manager at WelcomINNS, responded to this review

Dear Ionlac, Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us and that you loved the convenience of our amenities and our location. Please know that our standard practice is to have 2 coffee cups per room. We apologize for this oversight. We pride ourselves in the... More 

Brockville, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

Stayed here with my daughter before an early morning hockey game. Newly-renovated, so rooms were very clean - immaculate actually. Love the free parking in Ottawa, and the continental breakfast was pretty good - and the staff helping with the breakfast was very friendly and helpful. It offers everything it advertises, and is a great deal (and much cleaner and... More 

Was this review helpful? Yes 1
WelcomINNS, Manager at WelcomINNS, responded to this review

Dear GTAnders, Thank you for writing us such a wonderful review. Your positive feedback is much appreciated. Our entire team is very proud of the fabulous product we are able to offer at such a great price and we are pleased to hear that you were happy with your stay and experience at our hotel. We look forward to welcoming... More 

1 review
5 of 5 stars Reviewed March 14, 2015

Stayed there for 4 nights while a family member was in the hospital. Nice place, clean and quiet. Staff were friendly and accommodating. The continental breakfast was muffins, toast, cereal and coffee. If you want more there you can goto Perkins or Biggs just up the street and they have full course meals and breakfast. I would definitely recommend this... More 

Was this review helpful? Yes 1
wade k, Manager at WelcomINNS, responded to this review

Thank you for taking the time to review our property; we are pleased to hear that you enjoyed your recent stay with us. We love knowing that our guests find our rooms comfortable and livable. We greatly appreciate your feedback and we hope to welcome you back again whenever your travels bring you to the Ottawa area. Sincerely, Manager More 

Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 10, 2015

This is a fairly well equipped, clean, comfortable and valued priced hotel, I have stayed at all in this locale and this is definitely the cleanest and most comfortable of them all. This hotel also includes a simple breakfast included in price and is adequate to get you going in the morning, this hotel is currently upgrading décor etc. not... More 

Was this review helpful? Yes 1
wade k, Manager at WelcomINNS, responded to this review

Thank you for taking the time to review our property; we are pleased to hear that you enjoyed your recent stay with us. We love knowing that our guests find our rooms comfortable and livable. We greatly appreciate your feedback and we hope to welcome you back again whenever your travels bring you to the Ottawa area. Please come and... More 

Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed February 8, 2015 via mobile

when I checked I they were redoing the lobby. Glue and STRONG adhesive smell. The only thing I the lobby was a single desk with a phone and computer and one lady behind the desk with 5 men working with strong glue The room was small cold (15C) when I got in it and it took 2 hours to warm... More 

Was this review helpful? Yes 1
wade k, Manager at WelcomINNS, responded to this review

Thank you for your review. I apologize for the experience you had with our hotel. Please know that this was a very isolated issue and only lasted that one day due to the renovations that we were doing in our reception area. Renovation are now complete. Our front desk area as well as our continental breakfast area are new and... More 

Travelers are raving about these Ottawa hotels

Edinburgh, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 23, 2014

My wife and I were on a road trip and had not booked in advance. We arrived quite late, tired after a long drive. The lady on reception was helpful and pleasant. The room was comfortable, clean, reasonably spacious and well equipped. Very good en-suite shower room. We were on the top floor and had great views over the city... More 

Was this review helpful? Yes 1
wade k, Manager at WelcomINNS, responded to this review

Thank you for the detailed review. The comfort of our guests is very important to us. We look forward to having you as a guest again in the future. You will get to see our newly renovated reception area. Thank you again, Management More 

Smiths Falls, Canada
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed September 27, 2014

The hallways have a funky smell. My room had a strong cigarette smell despite being a non-smoking hotel. The TV in the room didn't work. Like most hotels there were no accessible electrical outlets near the bed. The room was clean however. Checkout time of 11 is earlier than some hotels. The hotel would be a deal at half the... More 

Was this review helpful? Yes 1
wade k, Manager at WelcomINNS, responded to this review

Dear Mark613, Thank you for taking the time to review the WelcomINNS Hotel Ottawa; your feedback is much appreciated. We are terribly sorry to hear that you were not impressed with our hotel during your visit. It is discouraging to hear that experiences an odor while at the hotel. In an effort to fully address your experience, additional details would... More 

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