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WelcomINNS

Ranked #44 of 67 Hotels in Ottawa
1220 Michael Street, Ottawa, Ontario K1J 7T1, Canada
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    102 reviews from our community

    Traveler rating
      16
      48
      27
      7
      4
    See reviews for
    30
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (16)
    Date | Rating
    • English first
    • French first
    • German first
    • Italian first
    • Any
    English first
    • All months
      (102)
    • Mar-May only
      (15)
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    Ottawa, Canada
    Reviewer
    4 reviews 4 reviews
    3 hotel reviews
    12 helpful votes 12 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    This is a fairly well equipped, clean, comfortable and valued priced hotel, I have stayed at all in this locale and this is definitely the cleanest and most comfortable of them all. This hotel also includes a simple breakfast included in price and is adequate to get you going in the morning, this hotel is currently upgrading décor etc. not... More 

    Was this review helpful? Yes
    Top Contributor
    55 reviews 55 reviews
    31 hotel reviews
    45 helpful votes 45 helpful votes
    1 of 5 stars Reviewed 3 weeks ago via mobile

    when I checked I they were redoing the lobby. Glue and STRONG adhesive smell. The only thing I the lobby was a single desk with a phone and computer and one lady behind the desk with 5 men working with strong glue The room was small cold (15C) when I got in it and it took 2 hours to warm... More 

    Was this review helpful? Yes
    Edinburgh, United Kingdom
    Contributor
    14 reviews 14 reviews
    8 hotel reviews
    11 helpful votes 11 helpful votes
    4 of 5 stars Reviewed October 23, 2014

    My wife and I were on a road trip and had not booked in advance. We arrived quite late, tired after a long drive. The lady on reception was helpful and pleasant. The room was comfortable, clean, reasonably spacious and well equipped. Very good en-suite shower room. We were on the top floor and had great views over the city... More 

    Was this review helpful? Yes
    Smiths Falls, Canada
    Senior Contributor
    25 reviews 25 reviews
    3 hotel reviews
    43 helpful votes 43 helpful votes
    2 of 5 stars Reviewed September 27, 2014

    The hallways have a funky smell. My room had a strong cigarette smell despite being a non-smoking hotel. The TV in the room didn't work. Like most hotels there were no accessible electrical outlets near the bed. The room was clean however. Checkout time of 11 is earlier than some hotels. The hotel would be a deal at half the... More 

    Was this review helpful? Yes 1
    wade k, Manager at WelcomINNS, responded to this review

    Dear Mark613, Thank you for taking the time to review the WelcomINNS Hotel Ottawa; your feedback is much appreciated. We are terribly sorry to hear that you were not impressed with our hotel during your visit. It is discouraging to hear that experiences an odor while at the hotel. In an effort to fully address your experience, additional details would... More 

    Ontario
    Top Contributor
    60 reviews 60 reviews
    18 hotel reviews
    45 helpful votes 45 helpful votes
    3 of 5 stars Reviewed September 24, 2014

    Another local hotel that I like to stay at was booked up - so I booked into the Welcome Inns in Ottawa. It's "ok" but lacking in many of the elements that I like for business travel. The walls are thin - I could hear people talking in the next room; a carby continental breakfast is included (yuck). It was... More 

    Was this review helpful? Yes
    wade k, Manager at WelcomINNS, responded to this review

    Dear Jstead, Thank you for taking the time to review our property with for TripAdvisor audience. We are pleased to hear that you would stay at our hotel again however, we are sorry that you were not pleased with the continental breakfast that we offer. Please know that we take all comments and suggestions seriously and we have noted your... More 

    prince edward county, ontario
    Top Contributor
    55 reviews 55 reviews
    22 hotel reviews
    43 helpful votes 43 helpful votes
    4 of 5 stars Reviewed September 20, 2014

    We booked this hotel through Hotwire- we needed a room before heading out on the train- so we weren't looking for much. We were pleasantly surprised. Our room was a good size, had a microwave and a mini fridge; wifi worked well, free parking and continental breakfast were nice inclusions. No, the breakfast area is not big and it is... More 

    Was this review helpful? Yes
    wade k, Manager at WelcomINNS, responded to this review

    Thank you for taking the time to review our property; we are pleased to hear that you enjoyed your recent stay with us. We love knowing that our guests find our spacious rooms comfortable and livable. We greatly appreciate your feedback and we hope to welcome you back again whenever your travels bring you to the Ottawa area. Sincerely, Manager More 

    Kitchener
    Contributor
    17 reviews 17 reviews
    6 hotel reviews
    7 helpful votes 7 helpful votes
    3 of 5 stars Reviewed September 2, 2014

    Has a weekend in Ottawa and ended up staying here for the last night. The accommodations were adequate for our needs, which was really just a room to stay in before heading out. The beds were comfortable, the service was quick and the continental breakfast in the morning was appreciated before getting on the road. It was a little strange... More 

    Was this review helpful? Yes 1
    wade k, General Manager at WelcomINNS, responded to this review

    Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your recent stay with us. We are reviewing your comments regarding coffee machine location as it is our goal to provide excellent service to all guests. Thank you for choosing the WelcomINNS Hotel Ottawa, we hope to see you again soon! Sincerely,... More 

    Mascouche, Canada
    1 review
    1 helpful vote 1 helpful vote
    1 of 5 stars Reviewed August 8, 2014

    Unsanitary. Disgusting bathroom. Hair on the shower walls, not ours. Poor service. Breakfast barely edible and no dinning room, the breakfast is served in the lobby. The toilet was clogged and overflowed. Really bad experience.

    Was this review helpful? Yes 1
    WelcomINNS, General Manager at WelcomINNS, responded to this review

    Dear Véronique L, Thanking for taking the time to review our property, your feedback is greatly appreciated. We are shocked and terribly sorry to hear that you were unsatisfied with your stay. We take guest concerns very seriously and would like to discuss the issues expressed in your review with you. Please feel free to contact us upon your earliest... More 

    Melbourne, Australia
    Senior Reviewer
    6 reviews 6 reviews
    3 helpful votes 3 helpful votes
    4 of 5 stars Reviewed August 5, 2014

    This hotel is close to the Ottawa city, located near the exit. Easy to get to city and access all popular places. It is situated at a nice quite place. Check in and Check Out was easy and - Breakfast was free. - WiFi speed was really good. Better than so many good hotels. - The front desk service was... More 

    Was this review helpful? Yes
    WelcomINNS, General Manager at WelcomINNS, responded to this review

    Dear Waqaslone, Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your recent stay with us and we thank you for the compliments on our amenities and the sleep quality of our property. We are reviewing your comments regarding front desk wait times as it is our goal to provide excellent... More 

    Oakville, Canada
    Senior Contributor
    43 reviews 43 reviews
    12 hotel reviews
    31 helpful votes 31 helpful votes
    2 of 5 stars Reviewed July 9, 2014

    Really bad choice of hotel!! We arrived exactly at 3pm(check in time)to be told that we had to wait approx 1/2hr because the room was not yet ready. Around 3:30, my husband went in the room and to his dismay,it was still in a total state of disarray with food, cake etc all over the floor.Needless to say,we requested another... More 

    Was this review helpful? Yes 2
    WelcomINNS, General Manager at WelcomINNS, responded to this review

    Dear F and F A, Thank you for reviewing our property with our TripAdvisor audience. We are very shocked to hear about your negative experiences and we are terribly sorry that this occurred during your visit. Your concerns have been brought to the attention of the housekeeping manager, the front desk manager, and the general manager of the property, however,... More 

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    Additional Information about WelcomINNS

    Address: 1220 Michael Street, Ottawa, Ontario K1J 7T1, Canada
    Location: Canada > Ontario > Ottawa
    Price Range (Based on Average Rates): $
    Hotel Class:2 star — WelcomINNS 2*
    Number of rooms: 109
    Reservation Options:
    TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Despegar.com, Priceline, Odigeo, TripOnline SA and Tingo so you can book your WelcomINNS reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    Welcominns Hotel Ottawa

    34 photos of this hotel

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    Management photos: Courtesy of the property manager

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    Amenities

    Highlights
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Free Breakfast
    • Free High Speed Internet ( WiFi )
    About the property
    • Pets Allowed ( Dog / Pet Friendly )
    • Wheelchair access
    • Non-Smoking Hotel
    Things to do
    • Fitness Center with Gym / Workout Room
    Room types
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Free Parking
    • Free Breakfast
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    Questions? Get answers from hotel staff and past guests. Ask a question

    Questions & Answers

    Questions? Get answers from WelcomINNS staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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