Dear Guest, Thank you for taking the time to post a review on TripAdvisor regarding your recent stay with us. Our pool closure was posted on the various internet channels in mid-February and our Front Desk staff do advise guests calling the hotel for reservations. We would have been pleased to give you directions to a nearby wave-pool or other... More

Dear Guest, Thank you for taking the time to post an excellent review of the hotel on TripAdvisor! We are conveniently located close to shopping, restaurants, attractions and more. I also appreciate your comments regarding our cleanliness as our Housekeeping Team works diligently to ensure our guests have a perfect stay. Once again, thank you for your review, your continued... More

Dear Guest, It’s always a pleasure to receive such an excellent review! I especially appreciate your kind comments regarding our Team Members who strive to ensure every guest has a wonderful experience. Thank you for your suggestion regarding the location of the toilet paper holder. I always appreciate hearing from our guests as it allows us to perfect our product... More

Dear Guest, I appreciate the time you took to post a review regarding your recent stay at the Hotel. I am the new General Manager of the hotel and it is only through guest comments such as yours that we can continue to improve our operation. The closure of the pool is recent and it is my understanding that our... More

Dear Guest, Thank you for taking the time to post an excellent review! Our hotel is a great value and our Housekeeping Department strives to provide spotlessly clean rooms. I'm disappointed that other guests disturbed your stay -- once a noise complaint is received guests are given one warning prior to eviction. Thank you once again for providing your feedback,... More

Hello and thank you for the feedback from your stay in July. With a busy bar and restaurant on site, holiday events, can on occasion bring some revelers who tend to go overboard and that is what occurred on Canada Day. I apologies if staff members appeared to be disinterested, there is no real excuse for that type of behavior.... More

Dear Guest, I apologies for the error in your booking through the third party site, it does happen from time to time. We were unable to provide you with a non smoking room when you arrived as we were sold out, however I completely understand your frustration. If in the future you wish to ensure the room type is available... More

Thank you for your encouraging words and comments, we are always happy to assist our guests at any time. We are looking forward to seeing you in the future. More

Hello and thank you for sharing your stay at the hotel. I'm glad your son enjoyed the salt water pool and the free WIFI however disappointed that the hotel was not everything you were looking for. More