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All 66 Ottawa hotels

Southway Hotel

3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
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86%
Ranked #7 of 66 hotels in Ottawa
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 10, 2013
Zonko33 Toronto
  • Overview
  • Reviews (259)
  • Photos (60)
  • Amenities
  • Room tips (67)
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259 people have reviewed this hotel

Traveler rating
    154
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
There are newer reviews for Southway Hotel
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Toronto
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2013

I used to live in Ottawa and have visited there many times without ever noticing this hotel but I am glad I have now found it. The value cannot be beat and even though I found the location a bit unusual compared to what I am used to in downtown hotels, free parking and the fact that Ottawa is very... More

Was this review helpful? Yes 2
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are glad to hear that you got to experience the Southway Hotel while visiting Ottawa. We are looking forward to welcoming you back in the future. All the best for 2013. Kristine Hillis Guest Services Manager More

Kingston, Canada
Top Contributor
64 reviews 64 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

Stayed here recently with family. It is a lovely hotel, exceptionally neat and clean. The front desk staff are professional and friendly. The holiday decor both inside and outside is very nice and festive. The rooms are great! The room and attached bathroom are roomy and exceptionally clean. The bed was very comfortable and promotes a good night's sleep! Our... More

Was this review helpful? Yes
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for taking your time to review us on Trip Advisor . It's always a pleasure to read reviews such as yours. We are in the process of updating our guestrooms with the newest amenities , and are also replacing shower heads. We look forward to welcoming you back in the future. Kristine Hillis Guest Services Manger More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

The room was quiet and clean. The bed was comfortable and had the full size pillows. The restaurant was good as well. The location is a quick shuttle or cab ride ($15 plus tip) to the airport. Or a $25 plus tip cab ride to the ByWard Market Area.

Was this review helpful? Yes 1
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for taking your time to review us on Trip Advisor. We recieve a lot of positive feedback regarding our beds. We also provide a complimentary Airport Shuttle Service to Ottawa International Aiport 7 days a week from 5:45am until 10pm. We look forward to your next stay. All the best in 2013. Kristine Hillis More

New York, NY
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 27, 2012

Great hotel! Clean, comfortable bed & pillows and all the amenities we wanted (internet, parking, TV (for 4 year old) & breakfast) for NO extra charge! Convenient location close to shopping centers, restaurants and highways. Our king bed room in the tower had a beautiful open city view of the trees lit up in the courtyard & the snow covered... More

Was this review helpful? Yes 1
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for your Review. Our holiday Christmas Train is always a big attraction. It will remain on display until the end of Winterlude. The Shallows Grill has recently launched a new menu that has been a big success. Thank you for your feedback. Wishing you all the best for 2013, and look forward to welcoming you back in the... More

Canadian Prairies
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 19, 2012

Had an excellent stay. Close to the airport, and staff were all able to answer questions. Restaurant is very nice. Wonderful Christmas village display up front. Was picked up at the airport by their shuttle service which was very accommodating to my schedule.

Was this review helpful? Yes
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for taking your time to review us on Trip Advisor. Our Holiday Train will be on display until the end of February for the Winterlude festival. I am happy to hear that you enjoyed your stay. Happy New Year. Kristine Hillis More

Brasilia, DF
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 1, 2012

My family and I were back to the Southway Hotel for our second time, after our great first experience. At this time ,we had the opportunity to enjoy all the places in the vicinity that we couldn't visit the first time, and it was great. Definitely, this Hotel is a good choice. Well maintained, the right size and very clean... More

Was this review helpful? Yes
Kingston, Canada
1 review
5 of 5 stars Reviewed November 12, 2012

From start to finish an all around pleasant experience! Very friendly and courteous Staff, a lovely clean Suite and great meals enjoyed in the Shallows Restaurant. I would definitely suggest staying at the Southway Hotel and Conference Centre and I look forward to my next stay with them.

Was this review helpful? Yes
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review on Trip Advisor, and Happy Anniversary!! Thank you for letting us be apart of it . We look forward to your return visit. All the best, Kristine Hillis More

Halifax, Canada
1 review
5 of 5 stars Reviewed November 12, 2012

The hotel was wonderful, the staff pleasant, the hotel didn't have any horrible perfume sprayers/machines in the lobby or anywhere (VERY IMPORTANT TO PEOPLE WITH ASTHMA, EMPHYSEMA, C.O.P.D and ALLERGIES) The desk clerk that checked us in was not wearing cologne either (just as important to have pefume free staff) so I hope all the staff are like he was.... More

Was this review helpful? Yes
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for taking your time to review us on Trip Advisor. What a great review. We are delighted to hear that you enjoyed your stay , and that you will be back. We are looking forward to your return visit. Kristine Hillis More

Arctic Bay
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2012

My wife and I have been staying at the Southway for going on ten years. Business or personal travel is made easy with the outstanding staff.They make us feel at home. the rooms are great and all of the amenities are excellent. I would recommend this hotel to anyone. Location is excellent close to everything you could need.Thanks Southway staff.

Was this review helpful? Yes 2
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for Review. What a review. We appreciate you pointing out our staff members, and the level of service they all provide. We are delighted to hear that we are the hotel of choice when visiting Ottawa. Looking forward to your return visit. All the best, Kristine More

Oshawa, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 4, 2012

I stayed here during a business trip to Ottawa. The hotel is reasonably priced and very easy to access. PROS Free Parking FAST free internet Large, clean rooms Good location-East to access Reasonably priced CONS Restaurant is good but a little pricey All told, I would stay here again while traveling on business.

Was this review helpful? Yes 1
kristine2431, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review on Trip Advisor. We are happy to know that you enjoyed your stay. We look forward to your return visit. Warm Regards, Kristine More

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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

60 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Romantic Hotel in Ottawa #6 Best Value Hotel in Ottawa #6 Business Hotel in Ottawa #9 Family Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
It’s time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms, dine in our fit-for-foodies Shallows Grill, and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more   less 
Number of rooms
170

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