We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Southway Hotel

#6 of 68 Hotels in Ottawa
Certificate of Excellence
2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Southway Hotel
Professional photos View all
Browse nearby
Southway Hotel
Write a Review

327 reviews from our community

Traveler rating
    189
    98
    29
    6
    5
See reviews for
79
55
22
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (327)
  • Mar-May only
    (74)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (92)
All months
There are newer reviews for Southway Hotel
See the most recent reviews
Toronto
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2013

This is a very friendly, very well rounded hotel with a great restaurant. Everything you need in a business or pleasure hotel. Rooms are lovely and we would eat at this restaurant even if we were not staying there. It is terrific. We will continue to stay at this hotel for business and pleasure. Next time we will use the... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

We are happy to hear that you enjoyed your dining experience at Shallows Grill. We have recently added more options to our current menu’s ,and have received lots of positive feedback. Thank you for you for sharing yours. We look forward to your next stay. Kristine More 

Kingston, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 4, 2013

We stayed one night here with a friend from Scotland. Convenient location if you don't need to be right downtown. We could easily drive to all the places we wanted to see. Check in/out was easy and friendly. We had two rooms booked and they put the rooms together automatically, though we had to wait a couple of hours to... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am pleased to hear that you enjoyed your stay. Thank you for your feedback. Kristine Hillis Guest Services Manager More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 1, 2013

Stayed at the Southway at the end of September 2013. The staff were generally courteous, the rooms are large and clean. The only downside to my trip was the shuttle. As part of my package, I was informed that they would shuttle me to my show at the convention centre. I asked at the front desk what the schedule was,... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We have set up a new schedule for the shuttle for drop off and pick up times to the convention center. We have also retrained our staff to ensure that we are delivering the same message to all of our guests. Thank you for your feedback. We look forward to your next stay with us.... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

Me and my boyfriend had a great time staying with you guys. We unfortunately didn't have time to use the pool. And what we saw of the rest of the building was beautiful. There was a wedding going on and it was nice to see everyone smiling and the staff all nicely dressed. The service was awesome. Natalie on Sep... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are glad to hear that your stay was an enjoyable one. Thank you for mentioning our staff members. We look forward to your return stay. Have a great day. Kristine Hillis More 

Ottawa, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2013

We can't say enough about Christine, Joanne and Lena and everything they did to make our wedding a very special and happy occasion. From the planning stages to the actual celebration they paid minute attention to every detail of our wedding. They accomodated our every request. Our guests were very impressed with the exceptional service and great food and nothing... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are overjoyed to have been your hotel of choice for your wedding. Thank you for mentioning our staff. Wishing you both the best for years to come. Kristine Hillis Guest Services Manager More 

Mississauga, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 12, 2013

Stayed at this hotel Labour Day weekend and it was lovely! The rooms were super clean and updated, I think I could almost see myself in the shower tiles it was so clean. The people were very nice and friendly. The hotel has an indoor pool with a patio just outside, and a courtyard which was very nice. I will... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am glad to hear that your stay was an enjoyable one. Thank you for sharing your comments on Trip Advisor. We look forward to your next visit. All the best, Kristine Hillis Guest Services Manager. More 

Calgary, Canada
1 review
4 of 5 stars Reviewed September 5, 2013

We recently stayed two nights while dropping our daughter to Carelton University. Upon arrival we were accomodated for an early check in and also the day we checked out we were accomodated to do a much later check out as our flight to YYC was late at night. A healthy breakfast is offered ,clean hotel and the rooms are large... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are glad to hear that your stay was an enjoyable one. We are looking into the room that you were assigned to ensure that the A/C noise will be fixed. Looking forward to your next stay. All the best, Kristine Hillis More 

Toronto,ON
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 3, 2013

My hubby and I stayed here for one night. We had to drop off our son to Carleton university. The hotel is very clean and we had the King bed suite, it had a private terrace which overlooked the courtyard on the ground level. Very spacious room, lots of storage for your clothes and the area has lots of places... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for sharing your comments regarding your recent stay. We are delighted to hear that your stay was an enjoyable one. Your positive comments have been shared with all Southway Hotel team members. We look forward to your return stay. All the best, Kristine Hillis Guest Services Manager More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 3, 2013

Beautifully renovated hotel on south Bank street. Close to some restaurants, and big box stores as well as Ottawa's rail system. Very clean and quiet, except for the AC:(. We have stayed in Ottawa many times before and once at the famed Chateaux Laurier. I would stay here again due to the proximity to the airport and the Glebe which... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for taking your time to write a review on Trip Advisor. I am happy to hear that your stay was an enjoyable one. I will be looking into the room that you were assigned regarding the A/C to ensure that the noise is fixed. Thank you for mentioning our location. We look forward to your next stay. Kristine... More 

Ottawa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

My Fiancé and I are planning our post-nuptial getaway and have been absolutely amazed with the package we have been given from The Southway Hotel. Gathering rooms and rates for 16 couples the night before a flight and arranging transportation to and from the airport was freaking me out, until it was all taken care of by our wonderful friends... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. Thank you for choosing the Southway Hotel. We are looking forward to hosting all of your guests. Wishing you the very best on your wedding day. All the best, Kristine Hillis Guest Services Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (35)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (8)
Viewed
Bathroom (6)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (4)
Viewed
Bathroom (3)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities