We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 66 Ottawa hotels

Southway Hotel

3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Hotel website
Hotel deals
Hotel amenities
Special Rate
Save Big up to 15 % OFF
Southway Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save Saved
You added Southway Hotel to your Saves list
86%
Ranked #7 of 66 Hotels in Ottawa
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 28, 2014
Ken B Kingston, Canada
Write a Review

272 reviews from our community

Traveler rating
    158
    77
    26
    6
    5
See reviews for
69
44
19
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (272)
  • Mar-May only
    (60)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (70)
All months
There are newer reviews for Southway Hotel
See the most recent reviews
Kingston, Canada
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 28, 2014

We had a short stay do to early flight. Staff we great. Rooms clean. No complaints, but one. Their airport shuttle only runs from 0600 - 2200 hrs. No problem. Hotel is close to airport and cabs are near by. Salt water pool was nice and cool then a good sauna after. Highly recommended

Was this review helpful? Yes 2
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for review. We are glad to hear that your stay (even though it was short) was an enjoyable one. Thank you for mentioning our staff. Our salt water pool with access to the outdoor courtyard equipped with patio chairs is very popular amongst our guests, thank you for mentioning them. All the best. We hope to see you... More

Rochester, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

It was clean, attractively decorated and locally owned. The staff was friendly and very helpful. A few more choices in breakfast cereal would have been nice, but that's a quibble. The cranberry/oatmeal cookies were GREAT!

Was this review helpful? Yes 2
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for review. We are glad to hear that your stay was an enjoyable one. We are in the process of reviewing our Grab & Go items to offer more variety. We look forward to your return stay. Kristine More

Iqaluit
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 27, 2014 via mobile

We've stayed at Southways before. It's never been our first choice, because I think it's over-priced for the area, but they will allow you to keep dogs there, for a fee. Which is fine. They also used to allow you to leave bags there for a few weeks if you had additional traveling and were coming back to the hotel.... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review and feedback. We had temporarily changed the policy due to the lack of storage space that the hotel has to offer, but after two days of the policy being implemented we have changed it back to how it was before. The main reason for this is that the management realized the importance of storing items... More

Iqaluit, Nunavut, Canada
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 26, 2014

The Southway had good options for Northern travellers. Including free use of their commercial-sized fridge for those who travel with bins of food. When we lived up North, we barely took advantage of the Southways's amenities like the pool or the gym; we were too busy shopping and meeting with family and friends. On that note, big box stores like... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. Thank you for mentioning our free freezer and fridge storage. The Management at the Southway Hotel understands the importance of offering this service at no charge. With regards to the Shuttle reservations are required. I will be sure to investigate to ensure that guests with reservations are not being turned away. Thank you for bringing... More

Chicago, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2014

We loved this hotel. We stopped to eat and sleep -arrived later in the day after traveling many miles. Hotel and restaurant staff could not have been friendlier. The room was wonderful - large, clean, great bathroom and comfortable bed. We also loved the breakfast. It was healthy and just enough.

Was this review helpful? Yes 2
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for taking time to review us on Trip Advisor. We are glad to hear that our staff was friendly, and that you found the room comfortable. We look forward to welcoming you back in the future. Kristine More

Niagara Falls, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 21, 2014

I originally chose the Southway Inn and Hotel because it is close to where my son lives in Ottawa. Now I choose it because I am treated so well by staff ( all staff is great and very helpful and patient) and because the rooms are so attractive, clean, and comfortable. The beds are awesome and I always get a... More

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your amazing review. I have shared your review at our most recent staff meeting. Your review truly placed a smile on all our faces. It makes it that much more rewarding to hear that we have exceeded your expectations in every way. Thank you for mentioning Daniel and Luis they are much honored to have their names... More

Medicine Hat, Canada
Top Contributor
68 reviews 68 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 18, 2014

We stayed here last year and decided to try it again. We were very pleased with our stay again! Rooms are comfortable and relaxing- conducive to a good night's rest. Although it is in a high traffic area your room is quiet and restful. Staff are helpful and efficient . Continental breakfast is okay.

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are delighted to hear that you decided to stay again. We look forward to welcoming you back once again. All the best. Kristine More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2014

We booked this hotel for a few reasons. First off, it's near the Ottawa airport and offered free shuttle. The shuttle driver was very helpful and kind. The hotel features a salt water pool and an amazing restaurant. The best part is that we were able to park our car there for the duration of our stay instead of leaving... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I have shared your review with our Shuttle Drivers, thank you for mentioning them. We are glad to hear that the Stay N Fly package was of value for you. The package includes a one night stay with one week parking included in the room rate. It is a very popular package with our guests.... More

Mattawa, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 16, 2014

Upon arriving at the hotel, the front desk manager helped us with our luggage and escorted us to our room. This is the only hotel we stay at while in Ottawa every few weeks, we have never had a bad experience. Most rooms have been updated, and they are always super clean. The teenagers always enjoy the pool area, and... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are glad to be your family's hotel of choice while visiting Ottawa. We look forward to your return stay. All the best. Kristine More

Frelighsburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

My husband and I stayed at the hotel for 3 nights and really enjoyed it. The rooms are bright, clean, and soundproof. You have a choice of using the air conditioning or the fan and the window also opens. The linen is white and very soft and the beds are very confortable. The hotel staff is very helpful and efficient.... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review on Trip Advisor. Thank you for mentioning our location. We look forward to your return visit. All the best, Kristine More

Do you own or manage Southway Hotel?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Southway Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Priceline, Odigeo and Tingo so you can book your Southway Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

61 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
Bathroom (6)
Viewed
Room/suite (6)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (4)
Viewed
Room/suite (18)
Viewed
Bathroom (3)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Southway Hotel

Enlarge Map
Top-rated Restaurants Nearby
Mr B's
Mr B's
Italian
Top-rated Attractions Nearby
Arboretum (Experimental Farm)
Arboretum (Experimental Farm)
Nature/ Wildlife Areas